# Best Online Reputation Management Software ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 359 ### Category Stats (Aug 2026) - **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,200+ Authentic Reviews - 359+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Online Reputation Management Software ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=84697&focus%5B%5D=1196045) Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and Liftify. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=liftify) **Sponsored** ### Brand24 Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-04T11%3A13%3A12Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5791&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management&secure%5Btoken%5D=96617a5de258c33d2060caa85315c2de931e919bb1ddd516a8cc406bb11c4df8&secure%5Burl%5D=https%3A%2F%2Fapp.brand24.com%2Fuser%2Fregister-account%2F%3Fcustom_form%3D506%26utm_source%3Dg2.com%26utm_medium%3Dcpc%26utm_campaign%3Dlistings&secure%5Burl_type%5D=custom_url) ### [Birdeye](https://www.g2.com/es/products/birdeye/reviews) Birdeye construye agentes de IA para marcas con múltiples ubicaciones, confiado por las marcas empresariales más grandes a nivel mundial, incluyendo Sutter Health, Aspen Dental, Sun Auto y Caesars Entertainment. Te proporcionamos compañeros de trabajo de IA en cada ubicación — para marketing, operaciones y experiencia del cliente — que realizan los trabajos que tu negocio necesita hacer empleando múltiples agentes que trabajan juntos para ganar visibilidad de IA, convertir la demanda y ofrecer una experiencia de cliente consistente. Compañeros de Trabajo de IA → Hacen los Trabajos Jay (marketing), Robin (operaciones) y Myna (experiencia del cliente) se encargan del trabajo en todas tus ubicaciones — desde la visibilidad en búsquedas de IA, reseñas, listados y redes sociales, hasta la recepción y reserva de citas, encuestas, emisión de tickets y análisis. No estás comprando características. Estás añadiendo personal de IA a cada ubicación. Así, el trabajo se realiza en cada ubicación — sin sobrecargar a tu equipo. Agentes → Hacen el Trabajo Cada compañero de trabajo emplea múltiples agentes que trabajan juntos para completar un trabajo. La forma en que esos agentes trabajan es lo que nos hace diferentes. La mayoría del software te dice lo que está sucediendo; nuestros agentes deciden qué hacer — y lo hacen, con tu aprobación. Consolidamos cada señal en cada ubicación, ya sea que esté en Birdeye o en una de tus más de 3,000 integraciones; razonan con la voz de tu marca y el contexto de la industria; y actúan — juntos — para impulsar el resultado. Así, una reseña, una campaña, una llamada perdida se convierte en un resultado final, no en una tarea pendiente en un panel de control. Listo para Empresas → Construido para Escalar SSO, registro de auditoría, HIPAA, SOC 2 y GDPR. El acceso basado en roles, las aprobaciones escalonadas y los informes a nivel de ubicación brindan a los equipos corporativos y locales el control que necesitan. Así, mantienes el control mientras la IA maneja la ejecución en cientos de ubicaciones. Con equipos en EE.UU., Reino Unido, Australia e India, Birdeye está redefiniendo cómo las empresas ganan localmente a gran escala. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,069 #### How Do G2 Users Rate Birdeye? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.4/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.3/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 8.4/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Birdeye? - **Vendedor:** [Birdeye](https://www.g2.com/es/sellers/birdeye) - **Sitio web de la empresa:** www.birdeye.com - **Año de fundación:** 2012 - **Ubicación de la sede:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Gerente de Marketing - **Top Industries:** Atención hospitalaria y sanitaria, Bienes Raíces - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran Birdeye increíblemente **fácil de usar** , apreciando la configuración intuitiva y la navegación fluida para gestionar reseñas. - Los usuarios valoran la **facilidad de uso** de Birdeye, encontrando la navegación y la gestión de reseñas sencilla y eficiente. - Los usuarios valoran las características de **gestión de reseñas fácil de usar** de Birdeye, mejorando la comunicación y la reputación sin esfuerzo. - Los usuarios elogian el **excelente soporte al cliente** de Birdeye, asegurando una integración fluida y un gran éxito en la implementación. - Los usuarios aprecian la **facilidad de uso y conveniencia** de Birdeye, especialmente para gestionar reseñas y la comunicación con los pacientes. ##### Cons - Los usuarios notan las **características faltantes** en Birdeye, deseando integración con TikTok y otras mejoras. - Los usuarios señalan que la **interfaz lenta y las mejoras de IA necesarias** de Birdeye afectan la eficiencia y la experiencia del servicio al cliente. - Los usuarios encuentran **confuso gestionar las reseñas** de manera efectiva debido a problemas de integración y usabilidad del panel de control. - Los usuarios notan una **curva de aprendizaje** con la interfaz de Birdeye que puede desafiar a aquellos menos familiarizados con la tecnología. - Los usuarios encuentran que las **características limitadas** de Birdeye carecen de herramientas e integraciones completas necesarias para una mejor experiencia. #### What Are Recent G2 Reviews of Birdeye? **["¡Salvavidas de Gestión de Reputación!"](https://www.g2.com/es/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/es/survey_responses/birdeye-review-8930451) **["Regresamos a Birdeye por una razón"](https://www.g2.com/es/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/es/survey_responses/birdeye-review-13192521) #### What Are G2 Users Discussing About Birdeye? - [¿Qué hace que Birdeye sea una herramienta preferida para las empresas que buscan mejorar su reputación en línea y la gestión de comentarios de los clientes?](https://www.g2.com/es/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [¿Para qué se utiliza Birdeye?](https://www.g2.com/es/discussions/what-is-birdeye-used-for) - 1 comment - [¿Son falsas las reseñas de BirdEye?](https://www.g2.com/es/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/es/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/es/discussions/what-does-birdeye-cost) - 1 comment ### [SOCi](https://www.g2.com/es/products/soci/reviews) SOCi está redefiniendo cómo las empresas con múltiples ubicaciones logran visibilidad local y en búsquedas de IA con la primera fuerza laboral agéntica del mundo. Diseñado específicamente para marcas distribuidas, los agentes entrenados de SOCi son guiados por un motor de visibilidad unificado que ejecuta y optimiza de manera autónoma el trabajo de marketing local a través de búsquedas de IA, ecosistemas GEO, redes sociales y reseñas, asegurando que cada ubicación sea visible, descubrible y esté creciendo en el panorama impulsado por la geolocalización de hoy. Confiado por marcas líderes como Ford, Ace Hardware y Liberty Tax, y reconocido por Fast Company como una de las Empresas Más Innovadoras del Mundo, SOCi transforma el marketing de un software que gestionas a un trabajo que se realiza de manera inteligente, consistente y a escala. Aprende más en www.soci.ai o contacta a hello@soci.ai CONOCE A LOS AGENTES GENIUS DE SOCi: Entrenados en tu marca, datos y directrices, los Agentes Genius trabajan 24/7 en cada ubicación, gestionando la búsqueda local, las redes sociales y la reputación por ti. La búsqueda local, las redes sociales y la reputación están todas conectadas. Cuando los Agentes Genius trabajan juntos, compartiendo conocimientos y coordinando planes, desbloquean un valor aún mayor. Agente Genius de Búsqueda Local: Impulsa el SEO local y la visibilidad en búsquedas de IA analizando señales, optimizando listados y publicando Google Posts. Agente Genius de Redes Sociales: Publica y gestiona contenido y compromisos en redes sociales, guiado por señales de clientes y tendencias del mercado. Agente Genius de Reputación: Responde a todas las reseñas, analiza encuestas y utiliza la retroalimentación de los clientes para descubrir conocimientos y tendencias de sentimiento. SOLUCIONES ADICIONALES: Páginas: Crea páginas de destino locales personalizables y optimizadas para búsquedas para maximizar la visibilidad y aumentar las conversiones. Localizadores: Facilita a los clientes encontrar tus ubicaciones y productos cercanos con páginas de localización amigables con el SEO. Impulso y Anuncios: Genera automáticamente y despliega campañas publicitarias hiperlocalizadas en todas tus ubicaciones, adaptadas a audiencias locales. Formularios y Encuestas: Automatiza formularios y encuestas localizadas en cada ubicación para capturar conocimientos de clientes, generar leads, gestionar retroalimentación y recopilar datos de primera mano. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,494 #### How Do G2 Users Rate SOCi? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.0/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 8.7/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 8.6/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind SOCi? - **Vendedor:** [SOCi](https://www.g2.com/es/sellers/soci) - **Sitio web de la empresa:** www.soci.ai - **Año de fundación:** 2012 - **Ubicación de la sede:** San Diego, California - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f30660293f046bdf007cf6ccdb8a88b1f8ee00b070671c1b2c97987b513b045&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoci-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 624 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Administrador de propiedades - **Top Industries:** Bienes Raíces, Marketing y publicidad - **Company Size:** 50% Small, 29% Medium #### What Do G2 Reviewers Say About SOCi? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de SOCi, disfrutando de una incorporación sin complicaciones y una gestión de contenido sencilla a través de plataformas. - Los usuarios valoran la **programación de publicaciones fácil y conveniente** de SOCi, lo que les permite mantenerse organizados y eficientes. - Los usuarios encuentran SOCi **excepcionalmente útil** para gestionar reseñas y redes sociales, con una configuración fácil y soporte receptivo. - Los usuarios valoran la **gestión centralizada** de SOCi, ya que simplifica el manejo de sus redes sociales y ahorra tiempo. - Los usuarios elogian a SOCi por su **facilidad de programación** , lo que permite una gestión efectiva de las redes sociales en múltiples plataformas sin problemas. ##### Cons - Los usuarios critican a SOCi por **falta de características** como personalizaciones robustas y capacidades de informes mejoradas, lo que afecta la eficiencia. - Los usuarios encuentran que SOCi tiene **funciones limitadas** , careciendo de opciones para la personalización y herramientas necesarias para una gestión efectiva de redes sociales. - Los usuarios están frustrados por **problemas de publicación** en SOCi, incluyendo la falta de integración del calendario y la imposibilidad de eliminar publicaciones. - Los usuarios notan una **curva de aprendizaje pronunciada** para SOCi, lo que requiere tiempo y capacitación adicional para sentirse competentes. - Los usuarios sienten que SOCi requiere **mejoras en precisión y flexibilidad** para la gestión de informes y listados. #### What Are Recent G2 Reviews of SOCi? **["Soci para Actividades Sociales"](https://www.g2.com/es/survey_responses/soci-review-12240892)** **Rating:** 5.0/5.0 stars _— Dr Samita C._ [Read full review](https://www.g2.com/es/survey_responses/soci-review-12240892) **["SOCI simplifica la gestión de redes sociales, mejorando la presencia en línea y la responsabilidad"](https://www.g2.com/es/survey_responses/soci-review-9655437)** **Rating:** 5.0/5.0 stars _— Stephanie O._ [Read full review](https://www.g2.com/es/survey_responses/soci-review-9655437) ### [Reputation](https://www.g2.com/es/products/reputation/reviews) Reputation es la plataforma de gestión de reputación nativa de IA número 1, diseñada para ayudar a las empresas con múltiples ubicaciones a ser encontradas, confiables y elegidas en búsquedas, respuestas de IA y en todos los lugares donde los clientes toman decisiones. Al operar como un sistema de datos unificado, la plataforma convierte reseñas, listados y encuestas fragmentadas en inteligencia procesable, asegurando que cada tienda local, franquicia o grupo de concesionarios reciba acciones claras y priorizadas. Esta consolidación empodera a los equipos de marketing y operaciones con visibilidad completa sobre el rendimiento de búsqueda local y las interacciones con los clientes en toda la red empresarial. En lugar de funcionar como una herramienta de agregación estándar, la arquitectura central de la plataforma facilita análisis operativos avanzados y Optimización del Motor Generativo (GEO). El sistema procesa canales de retroalimentación aislados en inteligencia operativa, permitiendo a los equipos descubrir métricas de rendimiento críticas sin tener que examinar manualmente datos en bruto. Esta capacidad está impulsada por un asistente de IA nativo (Reputation IQ) que analiza todos los datos de retroalimentación para encontrar tendencias y oportunidades de mejora. Debido a que esta inteligencia opera de manera nativa dentro de la plataforma, las organizaciones pueden extraer profundos conocimientos conversacionales y rastrear el rendimiento específico de cada ubicación mientras mantienen sus datos propietarios completamente seguros de la exposición a terceros. Capacidades Principales Centro Unificado de Retroalimentación: Consolida reseñas, encuestas y comentarios en redes sociales de más de 200 directorios externos en un panel centralizado para monitoreo estandarizado. Inteligencia Conversacional: Aprovecha una IA interna y segura para identificar instantáneamente tendencias de sentimiento y puntos de fricción del cliente a gran escala. Gestión Global de Listados: Audita y publica datos de ubicación precisos en todo el ecosistema digital para asegurar una estricta consistencia. Optimización del Motor de IA (AEO): Analiza cómo los modelos de lenguaje grande perciben la marca, equipando a los equipos para optimizar datos estructurados para el descubrimiento algorítmico. Benchmarking Central: Calcula un Puntaje de Reputación objetivo para indexar el volumen de reseñas, análisis de sentimiento y capacidad de respuesta frente a competidores de la industria. El valor principal de Reputation radica en su capacidad para transformar los esfuerzos de SEO local heredados en una estrategia moderna de AEO. A medida que el comportamiento de búsqueda continúa fragmentándose, las marcas con múltiples ubicaciones utilizan la plataforma para resolver los puntos ciegos inherentes creados por los agregadores de IA. Al gestionar activamente su huella digital y automatizar sus protocolos de compromiso, las organizaciones establecen la consistencia de citas precisa y las señales de interacción requeridas por los modelos de lenguaje grande. En última instancia, la plataforma empodera a las empresas para elevar sistemáticamente su experiencia de cliente localizada, asegurar enormes ahorros de tiempo operativo y capturar cuota de mercado a través de una mejor visibilidad algorítmica. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,405 #### How Do G2 Users Rate Reputation? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.9/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.0/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 8.5/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Reputation? - **Vendedor:** [Reputation](https://www.g2.com/es/sellers/reputation) - **Sitio web de la empresa:** reputation.com - **Año de fundación:** 2006 - **Ubicación de la sede:** San Ramon, CA - **Twitter:** @Reputation\_Com 10,930 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website) 707 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Comunidad, Administrador de propiedades - **Top Industries:** Automotriz, Bienes Raíces - **Company Size:** 46% Medium, 29% Small #### What Do G2 Reviewers Say About Reputation? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de uso** de Reputation, apreciando su simplicidad y eficiencia en la gestión de comentarios de clientes. - Los usuarios aprecian la característica de **solicitudes de revisión por SMS** de Reputation, que mejora el compromiso del cliente y la recopilación de comentarios. - Los usuarios valoran la **interfaz fácil de usar** de Reputation.com, que simplifica la gestión de reseñas y mejora la comunicación con las partes interesadas. - Los usuarios valoran la característica de **reseñas centralizadas** de Reputation.com para una supervisión y gestión eficiente a través de múltiples plataformas. - Los usuarios aprecian la **gestión centralizada de reseñas** , lo que hace que sea eficiente manejar la retroalimentación de los clientes sin problemas. ##### Cons - Los usuarios sienten que se **necesita mejora** en la integración, implementación y adaptación a los aspectos únicos del servicio al cliente. - Los usuarios encuentran los **problemas con los correos electrónicos de encuestas** frustrantes, complicando la recopilación de comentarios e ideas esenciales. - Los usuarios expresan frustración con **problemas de rebote de correos electrónicos de encuestas** , lo que dificulta capturar comentarios esenciales de manera efectiva. - Los usuarios encuentran frustrantes las **características faltantes** , incluyendo la publicación social limitada y la ausencia de plantillas personalizables. - Los usuarios encuentran los **problemas de puntuación** poco claros y sienten que la escala de calificación podría mejorarse para una mayor precisión. #### What Are Recent G2 Reviews of Reputation? **["Proceso visualmente agradable y simplificado. Sin quejas."](https://www.g2.com/es/survey_responses/reputation-review-9899978)** **Rating:** 4.0/5.0 stars _— Danny M._ [Read full review](https://www.g2.com/es/survey_responses/reputation-review-9899978) **["Centro Centralizado para la Reputación con Espacio para la Mejora de las Redes Sociales"](https://www.g2.com/es/survey_responses/reputation-review-7128655)** **Rating:** 4.0/5.0 stars _— Giovanni A._ [Read full review](https://www.g2.com/es/survey_responses/reputation-review-7128655) #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/es/discussions/is-blackline-an-erp) - [¿Cuánto cuesta reputation com?](https://www.g2.com/es/discussions/how-much-does-reputation-com-cost) - 1 comment - [¿Qué es el software de gestión de la reputación?](https://www.g2.com/es/discussions/what-is-reputation-management-software) - 1 comment - [¿Cómo funciona Reputation.com?](https://www.g2.com/es/discussions/how-does-reputation-com-work) - 1 comment ### [Yext](https://www.g2.com/es/products/yext/reviews) Yext — Plataforma de Marketing Agente para Empresas Yext es la plataforma de marketing agente para empresas de marcas con múltiples ubicaciones que necesitan triunfar tanto en la búsqueda tradicional como en la de IA. La IA está transformando cómo los clientes descubren las marcas. No solo están buscando en Google. Están preguntando a ChatGPT, Gemini, Perplexity y Grok, y las marcas que aparecen en esas respuestas son aquellas con datos verificados y estructurados distribuidos en los lugares correctos. Yext está diseñado para hacer eso a escala empresarial. Lo que hace Yext Yext ofrece tres capacidades principales desde una sola plataforma. Scout, el motor de inteligencia de visibilidad de Yext, analiza 10 mil millones de señales a través de cuatro modelos de IA y más de 12 millones de ubicaciones comerciales. Cada escaneo revela 150 métricas de visibilidad a través de 20 competidores, hasta el nivel de ubicación, para que los líderes de marketing sepan exactamente dónde están perdiendo y por qué, tanto en la búsqueda de IA como en la tradicional. El Yext Knowledge Graph es la fuente verificada de verdad para cada ubicación en el portafolio de una marca. Los agentes de datos lo mantienen automáticamente, conectando datos entre fuentes, verificándolos a escala y resolviendo inconsistencias antes de que lleguen a un cliente. Cuando los modelos de IA generan respuestas sobre tu marca, extraen de este registro verificado. Los agentes de generación de contenido crean contenido alineado con la marca en todos los canales a partir de datos verificados de la marca: páginas locales, publicaciones y respuestas en redes sociales, campañas de reseñas y respuestas, y campañas de correo electrónico y SMS. Los agentes de distribución sindican ese contenido y datos en tiempo real a LLMs, asistentes de voz, listados, mapas, plataformas sociales y de reseñas, y correo electrónico, sin ningún agregador de por medio. Lo que Yext impulsa es lo que los motores de búsqueda y la IA realmente ven y confían. Para quién es Yext está diseñado para CMOs, SVPs y VPs de marketing en marcas empresariales con múltiples ubicaciones en servicios financieros, salud, comercio minorista, hospitalidad y alimentación. Si tu marca compite a nivel local y necesita aparecer de manera precisa y consistente en la búsqueda de IA y tradicional, Yext está diseñado para ti. Por qué Yext La mayoría de las plataformas ofrecen información o distribución, no ambas. Yext cierra el ciclo, desde la inteligencia competitiva hasta los datos verificados, la creación de contenido agente y la distribución en tiempo real, en un solo sistema sin herramientas desconectadas y sin retrasos de agregadores. Miles de marcas confían en Yext, incluidas las principales bancos de EE. UU., los principales sistemas hospitalarios y las cadenas de restaurantes y minoristas más grandes del mundo. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,091 #### How Do G2 Users Rate Yext? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.7/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 8.4/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 7.7/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yext? - **Vendedor:** [Yext](https://www.g2.com/es/sellers/yext) - **Sitio web de la empresa:** www.yext.com - **Año de fundación:** 2006 - **Ubicación de la sede:** New York - **Twitter:** @yext 21,811 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98acc97eae887b263557e152faff38f7c2d8480bd93436a7dcac0628d2d9eb7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F515401%2F&secure%5Burl_type%5D=linkedin_company_website) 2,517 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing, Gerente de Marketing Digital - **Top Industries:** Servicios Financieros, Atención hospitalaria y sanitaria - **Company Size:** 37% Large, 30% Medium #### What Do G2 Reviewers Say About Yext? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Yext, con una interfaz acogedora y una navegación sencilla que mejora su experiencia. - Los usuarios encuentran Yext excepcionalmente **útil** para asegurar la consistencia y actualizaciones rápidas en múltiples plataformas en su negocio. - Los usuarios valoran la **gestión centralizada** de Yext, simplificando la actualización de la información empresarial en múltiples plataformas de manera eficiente. - Los usuarios elogian el **servicio de atención al cliente útil** de Yext, que se destaca en resolver problemas y garantizar la satisfacción del usuario. - Los usuarios valoran la **eficiencia y velocidad** de Yext, apreciando su capacidad para gestionar la información empresarial sin problemas a través de plataformas. ##### Cons - Los usuarios a menudo encuentran la interfaz de Yext **compleja de navegar** , lo que lleva a una curva de aprendizaje pronunciada para los nuevos usuarios. - Los usuarios informan de una **curva de aprendizaje pronunciada** con Yext, aunque el soporte y la documentación ayudan a facilitar la transición. - Los usuarios experimentan una **curva de aprendizaje difícil** con Yext, encontrando la navegación y las ediciones desafiantes y confusas. - Los usuarios encuentran **difícil la navegación** un desafío, especialmente debido a los filtros abrumadores y las configuraciones iniciales confusas. - Los usuarios encuentran frustrantes las **funciones limitadas** de Yext, deseando una aplicación para iOS y más opciones de personalización. #### What Are Recent G2 Reviews of Yext? **["Gestión de Listados Transparente con Alcance de Publicación Líder en la Industria"](https://www.g2.com/es/survey_responses/yext-review-12638314)** **Rating:** 5.0/5.0 stars _— Liz J._ [Read full review](https://www.g2.com/es/survey_responses/yext-review-12638314) **["Yext: Una plataforma robusta para clientes de SEO"](https://www.g2.com/es/survey_responses/yext-review-12810984)** **Rating:** 5.0/5.0 stars _— Ben H._ [Read full review](https://www.g2.com/es/survey_responses/yext-review-12810984) #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/es/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/es/discussions/what-does-yext-do) - 3 comments - [¿Vale la pena el costo de YEXT?](https://www.g2.com/es/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/es/discussions/what-does-yext-cost) - [¿Para qué se utiliza YEXT?](https://www.g2.com/es/discussions/what-is-yext-used-for) - 2 comments ### [G2 Marketing Solutions](https://www.g2.com/es/products/g2/reviews) G2 es el mercado de software más grande y confiable del mundo. Más de 90 millones de personas al año, incluidos empleados de todas las empresas Fortune 500, utilizan G2 para tomar decisiones de software más inteligentes basadas en reseñas auténticas de pares. Miles de empresas de software y servicios de todos los tamaños se asocian con G2 para construir su reputación, gestionar su gasto en software y hacer crecer su negocio. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,353 #### How Do G2 Users Rate G2 Marketing Solutions? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.1/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.1/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 7.0/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind G2 Marketing Solutions? - **Vendedor:** [G2](https://www.g2.com/es/sellers/g2) - **Sitio web de la empresa:** www.g2.com - **Año de fundación:** 2012 - **Ubicación de la sede:** Chicago, USA - **Twitter:** @G2dotcom 32,942 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a5c15bfc1d762f132f7ceab6872371290c28b2337aa4d8ffa55287b728776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2641084%2F&secure%5Burl_type%5D=linkedin_company_website) 1,504 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ingeniero de software, Gerente de Marketing - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 43% Small, 37% Medium #### What Do G2 Reviewers Say About G2 Marketing Solutions? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de G2 Marketing Solutions, permitiendo una expresión sin esfuerzo de experiencias e ideas. - Los usuarios valoran la **autenticidad y transparencia** de G2 Marketing Solutions, confiando en reseñas reales para guiar sus decisiones. - Los usuarios aprecian la **interfaz fácil de usar** de G2 Marketing Solutions y las reseñas creíbles, lo que mejora las decisiones informadas sobre tecnología. - Los usuarios valoran las **opiniones genuinas y justas** en G2 Marketing Solutions, lo que les permite tomar decisiones informadas basadas en experiencias reales. - Los usuarios valoran las **reseñas auténticas** en G2 Marketing Solutions, considerándolo una fuente confiable para obtener información sobre tecnología. ##### Cons - Los usuarios encuentran el **proceso de aprobación impredecible** , lo que lleva a confusión y revisiones desactualizadas que dificultan decisiones informadas. - Los usuarios expresan preocupación por **reseñas sesgadas** que pueden no reflejar la calidad actual de G2 Marketing Solutions. - Los usuarios experimentan una **falta de claridad** respecto al estado de aprobación de revisiones y envío de videos, lo que afecta su satisfacción general. - Los usuarios encuentran que la **naturaleza que consume mucho tiempo** de las solicitudes de retroalimentación extensas de G2 Ask es onerosa e ineficiente. - Los usuarios experimentan **confusión debido a la interfaz no intuitiva** y a las inconsistencias en los procesos de revisión y acceso al soporte. #### What Are Recent G2 Reviews of G2 Marketing Solutions? **["G2 fácil de usar con reseñas verificadas e integraciones fluidas con Salesforce/Marketo"](https://www.g2.com/es/survey_responses/g2-marketing-solutions-review-13183706)** **Rating:** 5.0/5.0 stars _— Abhishek J._ [Read full review](https://www.g2.com/es/survey_responses/g2-marketing-solutions-review-13183706) **["Valioso para generar confianza con los compradores de software con un soporte útil"](https://www.g2.com/es/survey_responses/g2-marketing-solutions-review-13147357)** **Rating:** 5.0/5.0 stars _— Kathryn T._ [Read full review](https://www.g2.com/es/survey_responses/g2-marketing-solutions-review-13147357) #### What Are G2 Users Discussing About G2 Marketing Solutions? - [¿De qué maneras está G2.com influyendo en las decisiones de compra en el mercado de software y tecnología?](https://www.g2.com/es/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [¿Cómo se está utilizando G2.com para mejorar la eficiencia operativa y la experiencia del usuario en su campo específico?](https://www.g2.com/es/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [¿Para qué se utiliza G2.com?](https://www.g2.com/es/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes - [What is G2 Marketing Solutions used for?](https://www.g2.com/es/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments - [How much does g2 crowd cost?](https://www.g2.com/es/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes ### [Podium](https://www.g2.com/products/podium/reviews) Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,026 #### How Do G2 Users Rate Podium? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Podium? - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ 4,178 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website) 1,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About Podium? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. - Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. - Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. - Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. - Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. ##### Cons - Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. - Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. - Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. - Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. - Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. #### What Are Recent G2 Reviews of Podium? **["Podium Transformed Our Agency Communication with Seamless on Demand Integrations"](https://www.g2.com/survey_responses/podium-review-12909019)** **Rating:** 5.0/5.0 stars _— Kenya A._ [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) **["Fees less like a review collection tool and more like a digital front desk"](https://www.g2.com/survey_responses/podium-review-12877946)** **Rating:** 4.0/5.0 stars _— Neelakshi S._ [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### [Experience.com](https://www.g2.com/es/products/experience-com/reviews) Experience.com es una solución integral de gestión de reputación diseñada para ayudar a las empresas a mejorar su presencia en línea mediante el uso efectivo de la retroalimentación de los clientes y la inteligencia artificial. Esta plataforma atiende a una audiencia diversa, incluidos profesionales locales y marcas con múltiples ubicaciones, con el objetivo de fortalecer su reputación en línea y construir confianza con sus clientes. El enfoque principal de Experience.com es capacitar a las empresas para lograr la excelencia en la experiencia del cliente (CX), el compromiso de los empleados (EX) y la gestión de la reputación. Al aprovechar los conocimientos derivados de la retroalimentación de los clientes, las organizaciones pueden obtener una comprensión más profunda de las necesidades y preferencias de su audiencia. Esta comprensión permite a las empresas adaptar sus servicios e interacciones, lo que finalmente conduce a una mayor satisfacción y lealtad del cliente. Experience.com es adecuado para empresas de todos los tamaños, lo que lo convierte en una solución adaptable para diversas industrias. Las características clave de Experience.com incluyen herramientas avanzadas de análisis que analizan la retroalimentación de los clientes en tiempo real, lo que permite a las empresas identificar tendencias y áreas de mejora. La plataforma también ofrece encuestas personalizables y mecanismos de retroalimentación, lo que permite a las organizaciones obtener información directamente de sus clientes. Además, la integración de la tecnología de IA ayuda a automatizar las respuestas y proporciona recomendaciones accionables, agilizando el proceso de gestión de la reputación. Al utilizar estas características, las empresas no solo pueden mantener una reputación en línea positiva, sino también aprovecharla para atraer nuevos clientes. Experience.com se destaca en su categoría al ofrecer un enfoque holístico para la gestión de la reputación. Combina la retroalimentación de los clientes, el compromiso de los empleados y el análisis de datos en una sola plataforma, asegurando que las empresas puedan abordar todos los aspectos de su reputación. Este enfoque integrado no solo simplifica el proceso de gestión, sino que también mejora la efectividad general de los esfuerzos de construcción de reputación. Al centrarse tanto en las experiencias de los clientes como en las de los empleados, Experience.com ayuda a las organizaciones a crear una imagen de marca cohesiva que resuene con su audiencia objetivo. En general, Experience.com proporciona un recurso valioso para las empresas que buscan mejorar su reputación en línea y fomentar la confianza con sus clientes. A través de sus características innovadoras y su enfoque integral, la plataforma equipa a las organizaciones con las herramientas necesarias para prosperar en un mercado competitivo mientras mantienen una fuerte conexión con su audiencia. **Average Rating:** 4.8/5.0 **Total Reviews:** 391 #### How Do G2 Users Rate Experience.com? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.4/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 8.9/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 9.1/10 (Category avg: 8.3/10) #### Who Is the Company Behind Experience.com? - **Vendedor:** [Experience.com](https://www.g2.com/es/sellers/experience-com) - **Sitio web de la empresa:** experience.com - **Año de fundación:** 2015 - **Ubicación de la sede:** San Ramon, California - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website) 266 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Sucursal, Oficial de Préstamos - **Top Industries:** Servicios Financieros, Bienes Raíces - **Company Size:** 40% Medium, 32% Small #### What Do G2 Reviewers Say About Experience.com? _AI-generated summary from verified user reviews_ ##### Pros - A los usuarios les encanta la **facilidad de uso** de Experience.com, apreciando su configuración sin problemas y su interfaz de usuario intuitiva. - Los usuarios elogian el **soporte al cliente excepcional** de Experience.com, destacando la asistencia oportuna y los valiosos recursos disponibles. - Los usuarios aprecian la **configuración fácil de usar** y el **servicio al cliente excepcional** proporcionado por Experience.com, mejorando su experiencia. - Los usuarios aprecian la **eficiencia en la gestión de reseñas** con Experience.com, agilizando su flujo de trabajo y mejorando la productividad general. - Los usuarios valoran las **experiencias de cliente basadas en hechos** proporcionadas por Experience.com, aumentando su confianza en el marketing y el crecimiento empresarial. ##### Cons - Los usuarios encuentran los **problemas de vinculación** en Experience.com engorrosos, prefiriendo publicar directamente en otros sitios de reseñas en su lugar. - Los usuarios a menudo enfrentan **problemas de conexión** con Experience.com, lo que hace que la vinculación de cuentas y la integración con redes sociales sea frustrante. - Los usuarios encuentran **problemas de integración** frustrantes, particularmente con la vinculación de cuentas y opciones adaptadas para oficiales de préstamos. - Los usuarios encuentran **la integración de redes sociales confusa** , a menudo luchan por vincular sus cuentas y compartir reseñas de manera efectiva. - Los usuarios encuentran que se **necesita mejora** en la frecuencia de las solicitudes de revisión y en las preguntas desactualizadas de las encuestas en Experience.com, lo que afecta la experiencia del usuario. #### What Are Recent G2 Reviews of Experience.com? **["Gestión de Reseñas Sin Esfuerzo, Integración Sin Problemas"](https://www.g2.com/es/survey_responses/experience-com-review-9917130)** **Rating:** 4.5/5.0 stars _— Hans B._ [Read full review](https://www.g2.com/es/survey_responses/experience-com-review-9917130) **["Respuestas de encuestas sin esfuerzo con seguimientos útiles de IA"](https://www.g2.com/es/survey_responses/experience-com-review-12910139)** **Rating:** 5.0/5.0 stars _— Jo Anne (Joey) F._ [Read full review](https://www.g2.com/es/survey_responses/experience-com-review-12910139) #### What Are G2 Users Discussing About Experience.com? - [¿Para qué se utiliza Experience.com?](https://www.g2.com/es/discussions/what-is-experience-com-used-for) - 1 comment ### [Liftify](https://www.g2.com/products/liftify/reviews) Liftify is the trust layer for home services. Operations platforms run the business. Liftify is the foundation on top of them, the system that takes the trust you earn on every job and makes it visible where the next customer is looking. In search, on the map, and in AI. Home services runs on trust. A customer picks the company they believe will show up and do it right. That decision now happens before they ever call you, in the reviews and signals that surface in search and AI answers. Liftify makes sure the trust you have already earned is what they see. We do it with one connected system. Reviews, customer experience, loyalty, and conversion working together, so every good job compounds into visibility, repeat business, and growth. Built for HVAC, plumbing, roofing, painting, restoration, and the multi-location platforms scaling across them. The result: you rise to the top of every list, and you get found first and picked. Trust, made visible. **Average Rating:** 5.0/5.0 **Total Reviews:** 154 #### How Do G2 Users Rate Liftify? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind Liftify? - **Seller:** [Liftify](https://www.g2.com/sellers/liftify) - **Company Website:** liftify.com - **Year Founded:** 2020 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=832260d9b1720776655c274503af1f44b51260d93095c1dc0c77c0657fb979ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliftify&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, General Manager - **Top Industries:** Consumer Services, Construction - **Company Size:** 60% Small, 32% Medium #### What Do G2 Reviewers Say About Liftify? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Liftify's **exceptional customer support** , making business interactions seamless and stress-free. - Users enjoy the **ease of use** of Liftify, finding it simple and efficient for managing customer reviews. - Users praise Liftify for its **significant increase in reviews** , enhancing online reputation and customer trust effortlessly. - Users commend Liftify for its **exceptional customer support** , making business interactions easy and efficient. - Users laud Liftify for its **effective review management** , resulting in significant volume and quality improvements for contractors. ##### Cons - Users often face **poor reporting** in Liftify, making it hard to navigate and interpret location-specific data efficiently. - Users find **access limitations** frustrating, as essential features like multi-contact texting are still unavailable. - Users find that the **AI tool often lacks variety** in its responses, impacting the overall experience positively. - Users experience some **filtering issues** that can complicate location tracking but overall functionality remains intact. - Users desire better integration with other platforms, as current **integration issues** complicate responding to reviews. #### What Are Recent G2 Reviews of Liftify? **["Driving Significant Review Growth and Customer Experience Improvements"](https://www.g2.com/survey_responses/liftify-review-12337393)** **Rating:** 5.0/5.0 stars _— Brittany H._ [Read full review](https://www.g2.com/survey_responses/liftify-review-12337393) **["Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management"](https://www.g2.com/survey_responses/liftify-review-12331773)** **Rating:** 5.0/5.0 stars _— Katelyn P._ [Read full review](https://www.g2.com/survey_responses/liftify-review-12331773) ### [Okendo](https://www.g2.com/products/okendo/reviews) Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. **Average Rating:** 4.7/5.0 **Total Reviews:** 417 #### How Do G2 Users Rate Okendo? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 4.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Okendo? - **Seller:** [Okendo](https://www.g2.com/sellers/okendo) - **Company Website:** www.okendo.io - **Year Founded:** 2016 - **HQ Location:** Sydney, Australia - **Twitter:** @GetOkendo 1,257 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website) 152 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, CEO - **Top Industries:** Retail, Consumer Goods - **Company Size:** 66% Small, 21% Medium #### What Do G2 Reviewers Say About Okendo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. ##### Cons - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. #### What Are Recent G2 Reviews of Okendo? **["User-Friendly Platform with Seamless Onboarding and Responsive Okendo Support"](https://www.g2.com/survey_responses/okendo-review-13179293)** **Rating:** 5.0/5.0 stars _— Carrie H._ [Read full review](https://www.g2.com/survey_responses/okendo-review-13179293) **["Okendo’s Unmatched Reporting Dashboard and Effortless Drag-and-Drop Setup"](https://www.g2.com/survey_responses/okendo-review-13201651)** **Rating:** 5.0/5.0 stars _— Sydney M._ [Read full review](https://www.g2.com/survey_responses/okendo-review-13201651) #### What Are G2 Users Discussing About Okendo? - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment ### [Yotpo](https://www.g2.com/products/yotpo/reviews) Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more **Average Rating:** 4.3/5.0 **Total Reviews:** 255 #### How Do G2 Users Rate Yotpo? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yotpo? - **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo) - **Company Website:** www.yotpo.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Yotpo 19,212 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website) 794 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Founder - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Yotpo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication. - Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes. - Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success. - Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively. - Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards. ##### Cons - Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration. - Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy. - Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance. - Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability. - Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support. #### What Are Recent G2 Reviews of Yotpo? **["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)** **Rating:** 5.0/5.0 stars _— Francisco B._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874) **["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)** **Rating:** 5.0/5.0 stars _— Brittaney F._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971) #### What Are G2 Users Discussing About Yotpo? - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo) ### [NiceJob](https://www.g2.com/products/nicejob/reviews) NiceJob is the easiest way to become a top-rated business. It's a reputation marketing platform built to help you attract more leads, convert more sales, and grow through the power of reviews, referrals, and repeat customers. We automate review collection, amplify your best feedback across social media and search engines, and drive real revenue with features like Reviews, Social Proof, and Get Repeats—helping you build trust, re-engage past clients, and turn more visitors into paying customers. 🏆 The leading Reputation Marketing platform 🚀 Effortlessly boost reviews, grow repeat sales, and win more business 😍 Rated ⭐⭐⭐⭐⭐ and trusted by over 7,000 businesses Our platform also powers your social media with authentic customer content, improves your local SEO, and drives more traffic to your website by turning great experiences into powerful social proof. No contracts. 14-day free trial. Just $75/month for our Reviews plan. → Start your free trial at nicejob.com ← **Average Rating:** 4.8/5.0 **Total Reviews:** 412 #### How Do G2 Users Rate NiceJob? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind NiceJob? - **Seller:** [Paystone](https://www.g2.com/sellers/paystone) - **Company Website:** www.paystone.com - **Year Founded:** 2002 - **HQ Location:** Montréal, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=411db50b478cc005e03ed63bfd65fb7c576d5ef9cb2a45f209ed803629f14ef3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpaystone%2F&secure%5Burl_type%5D=linkedin_company_website) 175 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Construction, Consumer Services - **Company Size:** 92% Small, 5% Medium #### What Do G2 Reviewers Say About NiceJob? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of NiceJob, appreciating its seamless integration and automated processes that save time. - Users love how NiceJob effectively automates review requests, leading to a **remarkable increase in 5-star reviews**. - Users love how NiceJob's **automated review management** boosts their review count effortlessly, enhancing their small business success. - Users praise NiceJob for its **easy setup** , facilitating a hassle-free start to enhancing their business operations. - Users appreciate the **streamlined review process** of NiceJob, enhancing efficiency and allowing focus on other essential tasks. ##### Cons - Users express frustration over the **missing features** of NiceJob, wishing for enhanced functionalities and incentives. - Users find NiceJob a bit **expensive** , especially for solo operations, but still consider it worth the investment. - Users find NiceJob **limiting in its focus on reviews** , desiring a more versatile tool for comprehensive customer engagement. - Users experience significant **communication delays** with NiceJob, making support and onboarding frustratingly complicated. - Users find **client upload difficulties** frustrating, as relying on CSVs complicates the process of adding clients individually. #### What Are Recent G2 Reviews of NiceJob? **["Scalable Review Generation for Productized Agency Client Delivery"](https://www.g2.com/survey_responses/nicejob-review-12706891)** **Rating:** 5.0/5.0 stars _— Jake H._ [Read full review](https://www.g2.com/survey_responses/nicejob-review-12706891) **["Easy to Use and Effective for Collecting Client Reviews"](https://www.g2.com/survey_responses/nicejob-review-13135999)** **Rating:** 4.5/5.0 stars _— Aaron S._ [Read full review](https://www.g2.com/survey_responses/nicejob-review-13135999) #### What Are G2 Users Discussing About NiceJob? - [What is NiceJob used for?](https://www.g2.com/discussions/what-is-nicejob-used-for) ### [ReputationStacker](https://www.g2.com/es/products/reputationstacker/reviews) El software de gestión de reputación de ReputationStacker ayuda a las empresas a obtener más reseñas, posicionarse mejor en las búsquedas locales y ganar más clientes... automáticamente. Es un sistema completamente automatizado diseñado para escalar sin esfuerzo, lo que lo hace especialmente poderoso para negocios locales, marcas con múltiples ubicaciones y organizaciones de salud que buscan aumentar las reseñas, mejorar la experiencia del cliente y dominar la búsqueda local. • Campañas Automatizadas → Ahorra Tiempo y Aumenta el Volumen: Activa automáticamente invitaciones para reseñas por SMS y correo electrónico, permitiéndote centrarte en dirigir tu negocio mientras el sistema genera constantemente nuevas reseñas en Google, Facebook y otras plataformas importantes. • Gestión de la Experiencia del Cliente y NPS → Convierte Comentarios en Acción: Recoge comentarios directos de los clientes y encuestas de Net Promoter Score (NPS), convirtiendo la opinión cualitativa de los clientes en datos cuantificados y accionables para que puedas mejorar las operaciones y resolver problemas de manera privada. • Control Multi-Ubicación → Protege la Consistencia de la Marca: Centraliza el monitoreo de reseñas y el seguimiento de la experiencia del cliente para miles de ubicaciones en un solo panel, asegurando una reputación en línea estelar en toda la huella de tu marca. • Permisos Granulares → Delegar de Forma Segura: Utiliza una estructura de permisos de usuario segura de cuatro niveles, permitiéndote delegar de manera segura la gestión de reseñas locales al personal, gerentes de ubicación o propietarios de franquicias sin perder el control de la configuración de tu cuenta maestra. • Integraciones de Flujo de Trabajo → Elimina el Esfuerzo Manual: Se conecta sin problemas con tu CRM, POS o software de gestión de prácticas para funcionar en segundo plano, convirtiendo automáticamente las transacciones diarias en nuevas oportunidades de reseñas. Al unificar la adquisición automatizada de reseñas con potentes herramientas de experiencia del cliente, ReputationStacker convierte los comentarios en tu motor de crecimiento más fuerte. Ya sea que estés gestionando una sola tienda local o coordinando miles de ubicaciones de franquicia, la plataforma te brinda las herramientas para escuchar a tus clientes, mejorar el rendimiento operativo y dominar la búsqueda local. **Average Rating:** 4.9/5.0 **Total Reviews:** 78 #### How Do G2 Users Rate ReputationStacker? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.8/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.8/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 10.0/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 9.9/10 (Category avg: 8.3/10) #### Who Is the Company Behind ReputationStacker? - **Vendedor:** [ReputationStacker](https://www.g2.com/es/sellers/reputationstacker) - **Año de fundación:** 2016 - **Ubicación de la sede:** N/A - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website) 2 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente, Director de Marketing - **Top Industries:** Servicios al Consumidor, Salud, bienestar y fitness - **Company Size:** 52% Small, 33% Medium #### What Do G2 Reviewers Say About ReputationStacker? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que ReputationStacker es **muy fácil de usar** , agilizando la recopilación de reseñas con una configuración y automatización sin complicaciones. - A los usuarios les encanta la **facilidad de uso** de ReputationStacker, simplificando la recopilación de reseñas y aumentando significativamente sus calificaciones de clientes. - A los usuarios les encanta la **facilidad de la gestión de la reputación en línea** con ReputationStacker, disfrutando de una configuración y soporte sin problemas para sus ubicaciones. - Los usuarios valoran la **automatización** de ReputationStacker, agilizando las solicitudes de reseñas y mejorando eficazmente la presencia en línea de su negocio. - Los usuarios encuentran la **configuración fácil** de ReputationStacker eficiente, permitiendo una integración sin problemas y una recolección de reseñas automatizada efectiva. ##### Cons - Los usuarios enfrentan **problemas de conexión** durante la configuración, pero el soporte ayuda a garantizar un funcionamiento fluido después. - Los usuarios encuentran útiles las opciones de filtrado, pero señalan que puede ser **difícil de aprender** debido a la complejidad y la falta de documentación. - Los usuarios encuentran que ReputationStacker es **caro** cuando se superan los límites de mensajes de texto, lo que lleva a costos más altos de lo anticipado. - Los usuarios encuentran que **surgen problemas de filtrado** al combinar múltiples opciones, lo que lleva a confusión y a la necesidad de una mejor documentación. - Los usuarios encuentran las **limitaciones de filtrado** desafiantes, especialmente al combinar múltiples opciones sin una guía o documentación adecuada. #### What Are Recent G2 Reviews of ReputationStacker? **["Todas nuestras reseñas de ubicación en un solo lugar: seguimientos fáciles que aumentan las calificaciones"](https://www.g2.com/es/survey_responses/reputationstacker-review-13166056)** **Rating:** 5.0/5.0 stars _— Raymond D._ [Read full review](https://www.g2.com/es/survey_responses/reputationstacker-review-13166056) **["Configuración intuitiva hecha fácil, con soporte 10/10"](https://www.g2.com/es/survey_responses/reputationstacker-review-13107894)** **Rating:** 5.0/5.0 stars _— Megan R._ [Read full review](https://www.g2.com/es/survey_responses/reputationstacker-review-13107894) #### What Are G2 Users Discussing About ReputationStacker? - [¿Para qué se utiliza ReputationStacker?](https://www.g2.com/es/discussions/what-is-reputationstacker-used-for) - 1 comment ### [HighLevel](https://www.g2.com/products/highlevel/reviews) HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! **Average Rating:** 4.6/5.0 **Total Reviews:** 634 #### How Do G2 Users Rate HighLevel? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind HighLevel? - **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel) - **Company Website:** gohighlevel.com - **Year Founded:** 2018 - **HQ Location:** Dallas, Texas - **Twitter:** @gohighlevel 8,862 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website) 2,407 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 64% Small, 3% Medium #### What Do G2 Reviewers Say About HighLevel? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. ##### Cons - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. #### What Are Recent G2 Reviews of HighLevel? **["Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM"](https://www.g2.com/survey_responses/highlevel-review-13050560)** **Rating:** 5.0/5.0 stars _— Marque C._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-13050560) **["Outstanding C \*\*\*\*\* 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email"](https://www.g2.com/survey_responses/highlevel-review-12853292)** **Rating:** 5.0/5.0 stars _— Joe G._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292) #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win. **Average Rating:** 4.8/5.0 **Total Reviews:** 201 #### How Do G2 Users Rate Edge? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Edge? - **Seller:** [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) - **Year Founded:** 2019 - **HQ Location:** Elk Grove, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c33c3162ee62bf5061182cedb7f8f5243015d8f4372bf6124d6d70fe69cc54c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feyerate%2F&secure%5Burl_type%5D=linkedin_company_website) 65 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Budtender, General Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 65% Small, 29% Medium #### What Do G2 Reviewers Say About Edge? _AI-generated summary from verified user reviews_ ##### Pros - Users find **employee competitions and support** incredibly helpful for motivation and staying informed about sales performance. - Users praise the **quick and efficient customer support** from Edge, highlighting impressive assistance from team members like Timber and Jaslyn. - Users find Edge to be **very easy to use** , appreciating its simplicity and effective customer support. - Users love the **ease of use and outstanding employee review boosts** with Edge, enhancing engagement and service quality. - Users value the **navigation ease** of Edge, complemented by responsive and helpful customer support. ##### Cons - Users find **poor customer support** frustrating, experiencing delays and complications in resolving login and password issues. - Users experience **delays** with deposits and transfers, making the overall process frustrating and time-consuming. - Users find the **learning curve challenging** as initial setup and features can be confusing and complicated. - Users find **missing features** like limited rollover balances and non-transferable reviews to be frustrating with Edge. - Users face challenges with **review management** , requiring support for corrections and clarity in the review process. #### What Are Recent G2 Reviews of Edge? **["Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost"](https://www.g2.com/survey_responses/edge-review-13024000)** **Rating:** 5.0/5.0 stars _— Jared H._ [Read full review](https://www.g2.com/survey_responses/edge-review-13024000) **["A Great Asset for Resolving Client Issues and Boosting Google Ratings"](https://www.g2.com/survey_responses/edge-review-12884201)** **Rating:** 5.0/5.0 stars _— Darryl L._ [Read full review](https://www.g2.com/survey_responses/edge-review-12884201) #### What Are G2 Users Discussing About Edge? - [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment ### [Feefo](https://www.g2.com/products/feefo/reviews) Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  **Average Rating:** 4.6/5.0 **Total Reviews:** 151 #### How Do G2 Users Rate Feefo? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Feefo? - **Seller:** [Feefo](https://www.g2.com/sellers/feefo) - **Company Website:** www.feefo.com - **Year Founded:** 2010 - **HQ Location:** Petersfield, United Kingdom - **Twitter:** @Feefo\_Official 6,279 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website) 130 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Managing Director - **Top Industries:** Leisure, Travel & Tourism, Retail - **Company Size:** 50% Small, 38% Medium #### What Do G2 Reviewers Say About Feefo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive and thorough customer support** from Feefo, enhancing satisfaction and effective account usage. - Users find Feefo incredibly **easy to use** , streamlining genuine feedback collection with intuitive features and outstanding support. - Users appreciate the **helpfulness of the Feefo team** , noting their proactive support and attentive account management. - Users appreciate the **intuitive platform** of Feefo, praising its straightforward setup and daily use. - Users value the **helpful support team** at Feefo, who are proactive and attentive to their needs. ##### Cons - Users express concerns over **missing features** like limited analytics customization and lack of a trending score matrix. - Users note the **poor reporting** capabilities of Feefo, although improvements have been recognized in recent updates. - Users find the **AI review writer tedious and basic** , with a lack of support and slow issue resolution impacting experience. - Users find the **limited customization** options for review request emails to be a drawback in flexibility and branding. - Users feel the **limited features** of Feefo restrict customization and free trials hinder access to new functionalities. #### What Are Recent G2 Reviews of Feefo? **["Exceptional tool for collecting customer feedback"](https://www.g2.com/survey_responses/feefo-review-11509342)** **Rating:** 5.0/5.0 stars _— Scott S._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11509342) **["Great value for money and helpful staff"](https://www.g2.com/survey_responses/feefo-review-11505585)** **Rating:** 5.0/5.0 stars _— Maeve M._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11505585) #### What Are G2 Users Discussing About Feefo? - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/online-reputation-management?order=g2_score&page=2#product-list) - [3](/categories/online-reputation-management?order=g2_score&page=3#product-list) - [4](/categories/online-reputation-management?order=g2_score&page=4#product-list) - [5](/categories/online-reputation-management?order=g2_score&page=5#product-list) - … - [23](/categories/online-reputation-management?order=g2_score&page=23#product-list) - [24](/categories/online-reputation-management?order=g2_score&page=24#product-list) - [Next ›Next ›](/categories/online-reputation-management?order=g2_score&page=2#product-list) Spotlight Categories [SaaS Backup Software](https://www.g2.com/categories/saas-backup) [E-Signature Software](https://www.g2.com/categories/e-signature) [SEO Tools](https://www.g2.com/categories/seo-tools) [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) [Analytics Platforms](https://www.g2.com/categories/analytics-platforms) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversational Marketing](/categories/conversational-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) [Browse Online Reputation Management Themes](/categories/online-reputation-management/themes) ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) Updated October 3, 2024 Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews Top Tools at a Glance | | Review automation and messaging for multi-location brands | User Review "We Came Back to Birdeye for a Reason" | | | Multi-location social and review management at scale | User Review "Soci for Social Activities" | | | Reputation scoring and social management for multi-property operators | User Review "Visually pleasing & streamlined process. No complaints" | | | Listing accuracy and review management across directories | User Review "Yext: A Robust Platform for SEO Clients" | | | Buyer intent and verified reviews for B2B software vendors | User Review "Valuable for building trust with software buyers with helpful support" | | | SMS-first communication with review automation for local businesses | User Review "Fees less like a review collection tool and more like a digital front desk" | | | Review collection and social publishing for service professionals | User Review "Effortless Review Management, Seamless Integration" | | | Automated Google review generation for service businesses | User Review "Driving Significant Review Growth and Customer Experience Improvements" | * * * Show More ### Online Reputation Management Topics - [What is Online Reputation Management Software?](#what-is-online-reputation-management-software) - [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software) - [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software) - [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software) - [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software) - [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software) - [Online Reputation Management Software Trends](#online-reputation-management-software-trends) - [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) [ ### Online Reputation Management Topics Expand/Collapse ](#) - [What is Online Reputation Management Software?](#what-is-online-reputation-management-software) - [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software) - [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software) - [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software) - [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software) - [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software) - [Online Reputation Management Software Trends](#online-reputation-management-software-trends) - [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) ## Learn More About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**