We needed a Beta feedback tool and also a more streamlined way to provide QA/UAT feedback internally. Marker.io was able to do both. It's light on the front end, easy to implement. I love that it records/displays a video of the last 30 seconds of the user's actions. First impression is great. Review collected by and hosted on G2.com.

I wish there was an option to have a simpler experience for some users by submitting a feedback form, not taking a screenshot. Review collected by and hosted on G2.com.

We found Marker.io to help fit one of our client's website auditing needs. In a short time, our internal team was able to learn the program, share demos with the client, and get the client's team onboarded and leaving feedback. It's easy to use, easy to explain, and easy to apply! Review collected by and hosted on G2.com.

During my team's trial run so far, we haven't run into any issues or dislikes with Marker.io. If anything, our client did request some sort of "heat map" for certain issues or bugs, but the analytics page ended up offering something similar. Review collected by and hosted on G2.com.

Quick and easy to use, can ealiy add notes, images, videos to increase workflows! Review collected by and hosted on G2.com.

The side bar is a little too big and could be better moved lower Review collected by and hosted on G2.com.

Our experience with Marker.io has been wonderful. We managed to get it linked up within the hour with all of our websites. Then customised the user experience for our needs with great detail. The bug reporting workflow has become much more efficient. Allowing us to keep track of all bugs that need/ have been done. Another great feature that helped us is the automatic email that gets sent to the reporter when a bug gets completed. Saving our admin team a massive headache with less miscommunication! Review collected by and hosted on G2.com.

Don't have any big dislikes. I know they have integration into fullstory which we loved but the price of the fullstory was above our price range. If something similar could be done with Hotjar, then that would be great! Review collected by and hosted on G2.com.

- Easy to deploy widget

- Fast markup tools for bug reporting and feedback

- Saves a ton of clicks when doing large scale feedback/bug reporting

- Extremely responsive team that listens to feedback Review collected by and hosted on G2.com.

I do wish mobile app integration would be available again. Review collected by and hosted on G2.com.

When we do testing, I need to make sure everyone is on the same page. My internal testers have all the experience and technical knowledge to collect the information the engineers need regarding the bugs, but our beta testers don't. I needed a tool like Marker.io to get them to submit perfect issues because everything was taking too long. I love how it is easy to set up, easy to easy and easy to manage for me. I needed the custom forms for our beta testers, to make sure they don't get confused, and they are perfect! Review collected by and hosted on G2.com.

Honestly, I don't have any big dislikes, because what I need is what it does: control how people submit issues and make it easier for developers to work faster. Review collected by and hosted on G2.com.

We no longer need to keep going back and forth with clients to understand what they want and need. We used to do that on paper a lot, and that was even before 2020. Now, we can move faster, let clients really explain what they like and don't like. Review collected by and hosted on G2.com.

We used to have to add our clients to our Marker.io account and make them install the whole thing, and that was kind of a pain. However, they changed that and now we have the widget open on all client websites and unlimited accounts for our clients, who no longer need to install anything. Review collected by and hosted on G2.com.

As part of my job I need to deliver the right people and the right tools to the right startups. This means that finding a tool like Marker.io is a big part of it! Some startups I work with need to deliver a lot of tech in a short amount of time. Getting bugs resolved as fast ads possible is a huge part of that. It is incredible how well Marker.io connects to Jira, as well how the interface makes it a good tool for collaboration. It really increases the quality of bug reporting in my teams, and I love that. Review collected by and hosted on G2.com.

I would prefer to add multiple screenshots to a single issue. Since the screenshot tool is the feature I use the most, I sometimes run into the need to add a series of screenshots that do not exist on the same page. Review collected by and hosted on G2.com.

Having clients report issues on their own, while also collecting additional information like screenshots with annotations and console logs, has allowed us to quickly and effectively resolve issues that would have otherwise took several emails. We also use this tool for our internal reviews so that multiple team members can quickly take screenshots, annotations, etc. to help improve our overall design/development feedback loop efficiency. The integration into our Teamwork project management system has allowed us to quickly accept issues as tasks so that we can assign the issue to the appropriate person. The support has also been really great and fast to work with. We've been watching marker.io over the last few years and recently bought into their platform. Their product improvements have been excellent to see evolve over time. Review collected by and hosted on G2.com.

The only downside we've ran into is more around the integration with Teamwork. We would love for this tool to close the feedback loop from teamwork, through marker.io, to the reporter. This would really allow us to allow for quicker follow-up messages through the system without having to open the marker.io issue in a new window to write a message. Ideally, we'd like to keep working in teamwork. Review collected by and hosted on G2.com.

It is very helpful for us, because we have both an app and a website, and they both need to be up at all times. It takes a lot less long to put bugs and other issues in our correct Trello boards. We use it internally and it is a bug time saver for our reporters. We use it daily and that's why we needed something minimalist that would take seconds to use. Marker.io really delivers for us. Review collected by and hosted on G2.com.

For mobile we needed to install the widget, because the extension does not work there. This was a slight hurdle that made it a little more difficult than we liked it to be, but everything is working now, so it is not really top of mind anymore and the widget turned out to be the even smoother integration later. Review collected by and hosted on G2.com.