Ryan O.
RO
Ryan O.
Director, Digital Design
Real Estate
Enterprise (> 1000 emp.)
"Stepping up our email content game"
4.5/5
What do you like best about Marigold Liveclicker?

A lot OOTB to easily implement. And more challenging setups have lots of help from the help sections plus the LiveClicker support is great. Review collected by and hosted on G2.com.

What do you dislike about Marigold Liveclicker?

My company doesn't technically sell anything (products) and I can see a lot of the LiveClicker real-time content tools being used for b2c product sales and promotion. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great idea, but the product just plain does not work"
0/5
What do you like best about Marigold Liveclicker?

Their blog email scraper is the only part of the platform we have used that actually works. Review collected by and hosted on G2.com.

What do you dislike about Marigold Liveclicker?

We've had countless technical issues with this platform. Their support is decent, so with a lot of the problems we've had, we have submitted support tickets, and their support team goes and mysteriously fixes something on the back-end. For example, on multiple occasions when we have uploaded images to use with the liveslides product, the image files mysteriously become corrupted and have to be fixed by support using the same original image that we uploaded directly through their platform. This causes delays with campaigns and is also just annoying to have to work with support every time we want to get something done. We have had a ton of problems with the embedded video tool and haven't even gotten a resolution from support on it. We deployed one big campaign with an embedded video, and then got a flood of complaints form our audience about the video autoplaying with sound turned on, when we clearly set it in the platform to autoplay with sound muted. In this case, their support hasn't even been able to tell us why it happened or give us a resolution, which is really frustrating. It makes the tool sort of useless if we can't trust it. Why have the mute option in the platform if it doesn't work??

They also have contract terms that are not very clear. Read your contract carefully and makes sure you negotiate removal of auto-renewal and other unfavorable terms in their contract. They are not easy to do business with from that perspective. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Email Manager"
2.5/5
What do you like best about Marigold Liveclicker?

Ability to send and iterate real time-user level email. Improves email engagement by firing off a pixel at the open, bringing email to the next level. Review collected by and hosted on G2.com.

What do you dislike about Marigold Liveclicker?

pricing structure does not work with the large scope of email sends. Should be a cpm, not on the open Review collected by and hosted on G2.com.