Katie A.
KA
Katie A.
Mid-Market (51-1000 emp.)
"Super easy to use!"
5/5
What do you like best about MarginEdge?

I love that I can contact someone directly and MarginEdge is always very efficient to respond and help me out. All the help articles are detailed but still digestible and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

I wish there were more features available in the mobile app. Specifically in editing invoices that are Pending approval. It can be a pain to have to locate a computer just to make those quick changes. Review collected by and hosted on G2.com.

Response from Tracy Scott of MarginEdge
Edit edit

Hi Katie, thanks so much for your review, we are always thrilled to get feedback, especially feedback like this! We understand how important it is to have people to connect with at all times and really value our support team and help site resources. Thanks again for your continued support.

Heather M.
HM
Heather M.
Mid-Market (51-1000 emp.)
"All in one invoice and inventory manager"
4.5/5
What do you like best about MarginEdge?

It's a strong tool to help us with our restaurant business. We can go to marginedge for pricing out menu items as well as for price alerts, menu analysis, inventory, bill pay and inventory among other things! Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

There are a few bugs in the system particularly with their recipe builder. Review collected by and hosted on G2.com.

Response from Tracy Scott of MarginEdge
Edit edit

Hi Heather, thank you for taking the time to leave us a review! We are stoked that you are finding great use in MarginEdge, from pricing to ordering. It is super awesome to hear you are getting a well-rounded experience. Thanks again!

Jessica E.
JE
Jessica E.
Mid-Market (51-1000 emp.)
"Needs further development"
1.5/5
What do you like best about MarginEdge?

I like that you can centralize all concepts within one platform. You can order directly from the site if the purveyor you use will accept those orders via email. Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

Mapping. If you ring a sales item and you have the recipe in the system it should automatically map it. I also dislike there are so many issues with invoice transcriptions. Review collected by and hosted on G2.com.

Response from Tracy Scott of MarginEdge
Edit edit

A very sincere thank you for taking the time to send the review. It certainly sounds like we're missing the mark for you and your team in a few spots - which we take seriously.

Our Director of Product, Nick is going to shoot you an email to set up some time to chat (if you're open to it). We'd love to hear more about these pain points and how we can make this right moving forward.

Stay tuned, and thanks again!

Verified User in Restaurants
CR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Good but need some development"
4/5
What do you like best about MarginEdge?

1. the Best thing about ME is the quality of the bills with Lineitem they process

2. Export Funcitility

3. Easy Integration with Accounting Software

4. Bills pay, Recipe, and Inventory management are add-on things

5. Purchase History report and Budget Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

1. They took 48 hours and sometimes more than that to process a bill. this needs improvement. when bills do not have lien items they should be processed earlier. right now we are not able to set up Vendor.

2. More elaborative details of the export error or issue

3. in QBO, if the classes are set up. there should be an option to process bills in class or update/change the class.

4. Labot module is missing Review collected by and hosted on G2.com.

Response from Jennifer Burdick of MarginEdge
Edit edit

Thank you so much for taking the time to send your thoughts! This super detailed view of your experience is invaluable to us - especially as we work to double down on our finance product features. While we’re thrilled to hear we’re checking some of the boxes for you and your team, it sounds like we’re missing the mark on others. We’re eager to hear more and even help work through some hiccups together.

If you’re up for it, we’d love to connect you with Christian, our Controller in Residence to chat through your feedback and explore next steps to meet your needs. Given the anonymity of your review, could you shoot us a note back at hello@marginedge.com and we’ll send along the Calendly link to schedule the conversation? Thanks again, you’re appreciated!

Verified User in Restaurants
UR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"MarginEdge"
4/5
What do you like best about MarginEdge?

It helps track all of our sales and invoices. It provides a mean of organization while also having other features that may benefit us from a business and utilization aspec. Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

The app can be buggy at times. As we continue to add MarginEdge into our everyday use, there's times where I personally see things like invoices not always going through or the app glitching out on me and preventing me from using certain uses. Review collected by and hosted on G2.com.

Response from Tracy Scott of MarginEdge
Edit edit

Hello and thank you so much for taking the time to review MarginEdge, we really appreciate it. Every time we see the review notification come to our inbox, we do a virtual high-five. Happy to see you are incorporating MarginEdge into your restaurant on a daily basis, really exciting! We have sent your feedback to the product team as they are constantly working on improving your experience for a bug-free app, sometimes those little buggers do pop up. If you ever want to connect with any additional details to improve your experience please email me directly tscott@marginedge.com.

Izadora R.
IR
Izadora R.
Kitchen Manager
Small-Business (50 or fewer emp.)
"Great inventory manager"
4.5/5
What do you like best about MarginEdge?

User friendly system. Great to manage inventory, specially with more than one store and transferring products from one another. Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

Transfer reports could print comments section as well Review collected by and hosted on G2.com.

Response from Tracy Scott of MarginEdge
Edit edit

Hi Izadora! Thanks so much for the review! It means a lot that you took the time to share your feedback with us, as it's the only way we continuously improve. We're thrilled to hear how smooth inventory management has been, and noted on transfer reports - I've shared this with our product team to explore further (which they’re actively doing so now). In the meantime, we’ll reach out to set up some time to chat through your other pieces of feedback. Thanks again!

Rebecca B.
RB
Rebecca B.
Mid-Market (51-1000 emp.)
"Works nicely for inventory purposes"
4/5
What do you like best about MarginEdge?

Inventory ease of use. And figuring out cost of menu items is simplified. Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

A lot of mistakes on order input. I.e., 2 different orders of the same vinegar get labelled two different names. And quite a few misspellings from the folks typing in inputs. Would prefer to be able to edit the recipe cards to my liking, and I wish that I could print a "tuesday order guide." Could be that I'm used to creating my own programs and that your product is just fine for what it is. Review collected by and hosted on G2.com.

Response from Tracy Scott of MarginEdge
Edit edit

We aim to make inventory easier so we are really happy to hear your feedback, Rebecca. We're a bit disheartened to see you are having a lot of errors on order input, as our goal is to make things easier, not harder. Please feel free to email me directly at tscott@marginedge.com if you would like to share details of your experience or address the specific errors you have mentioned.

Johnathon P.
JP
Johnathon P.
Mid-Market (51-1000 emp.)
"Excellent product with rough customer service"
3.5/5
What do you like best about MarginEdge?

The automatic upload of invoices is a great time saver. If you have enough time to upload all your recipes the variance tracking is great. You should bring on consultants you can refer to help upload recipes for clients. Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

Customer service team is not great. Condisending and lack humility. Also the product upload can be wrong fairly often. Review collected by and hosted on G2.com.

AC
Angel C.
Mid-Market (51-1000 emp.)
"Makes inventory a breeze"
5/5
What do you like best about MarginEdge?

Inventory is so fast and easy with MarginEdge. Entering invoices and populating new products into your inventory is absolutely invaluable! Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

Sometimes new products don't populate soon enough for an inventory. Review collected by and hosted on G2.com.

Response from Tracy Scott of MarginEdge
Edit edit

Thanks Angel for your review of MarginEdge, we are over the moon you find it makes your inventory a breeze! Our team of former restaurant operators knows what it's like to be taking inventory at some crazy hour and the ability to speed up the process is something we are proud to offer.

Luke D.
LD
Luke D.
Small-Business (50 or fewer emp.)
"It is a great tool for us in the kitchen. It keeps track of lots of different things."
5/5
What do you like best about MarginEdge?

the organization of the website. It keeps everythign very organized. Review collected by and hosted on G2.com.

What do you dislike about MarginEdge?

It can be a bit user unfriendly at times. It takes a while to get everything inputted but once its there it is RTG. Review collected by and hosted on G2.com.

Response from Jennifer Burdick of MarginEdge
Edit edit

Hey Luke,

Thanks so much for the review and sharing your [me] experience - it really helps us better understand where we're hitting the mark, and where to prioritize our improvement efforts. To that point, if you're up for sharing more about what specifically feels unfriendly when navigating the site / app - shoot us a note at hello@marginedge.com, as we'd be eager to dig in further and relay the feedback to our product team. Thanks again!