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The UI was extremely user friendly. It was easy to purchase new phone numbers. Review collected by and hosted on G2.com.
The reporting was manual. It would be helpful to provide a tutorial on how to set up the numbers on the front end to make the reporting more streamlined. Review collected by and hosted on G2.com.
183 out of 184 Total Reviews for Marchex
Overall Review Sentiment for Marchex
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Marchex has a very intuitive platform that i's easy to customize to my preferences. I've never had an issue that I couldn't easily figure out or that a customer service couldn't help me out with.
Customer service is always prompt to respond and to help me find an answer to any questions I have! Review collected by and hosted on G2.com.
Sometimes the call DNA doesn't work for a call or two, and we have been unable to recover the call data. This issue has usually been fixed pretty quickly, but it has happened a few times and we were unable to process the call. Review collected by and hosted on G2.com.
We like the ability to quantify call volume, call length, and quality of calls. We are able to use call recording to verify the validity of the calls, if needed. Our customers can use API with Marchex, if they are needing integrated information for reporting. We are able to customize fields for our own reporting and billing purposes. Review collected by and hosted on G2.com.
Earlier on, there were struggles with discrepancies as far as our month-end reports. The customer service there, although very professional, would sometimes be lacking in knowledge; however, they would let me know they would contact the technical team and find a resolution for us. Review collected by and hosted on G2.com.
Jaclyn Coleman goes out of her way to help! Review collected by and hosted on G2.com.
I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone Review collected by and hosted on G2.com.
How you can set hand pick mulitple numbers on a website to swap with a webpool. Review collected by and hosted on G2.com.
Pretty much everything. The call grading is terrible, the system is unreliable and experiences outtages regularly. We lost clients BECAUSE of Marchex. Sending duplicate events into Analytics and bulk uploading hundereds of events after an outtage. The support team doesn't know how to fix anything. Our onboarding was doen COMPLETELY wrong and it took a YEAR to correct and rebuild. The system still does not work as promised and we are leaving. The keyword attribution never worked and the reporting is basic. The system is not user friendly. I like the customization that you can get with web pool set ups, but this program is for experts, not intermediate or beginer call trackng users. Review collected by and hosted on G2.com.
The ease of working with their call tracking system. I have used others and they were difficult to track calls, Review collected by and hosted on G2.com.
To be honest, I truly cannot think of anything, That is why I chose Marchex over the others I had used previously Review collected by and hosted on G2.com.
It helps our customers to know that the program is working to be able to see their results Review collected by and hosted on G2.com.
We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team. Review collected by and hosted on G2.com.
I appreciate how friendly and helpful the staff has been over the many years. Whenever we have had a question or needed support they have jumped right into getting a resolution. Review collected by and hosted on G2.com.
I don't really have anything to say about why I dislike Marchex. Review collected by and hosted on G2.com.
