# Marchex Reviews **Vendor:** Marchex **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.1/5.0 **Total Reviews:** 184 ## About Marchex Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands. ## Marchex Reviews ### 1. Great platform and great help! **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan G. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Marchex?** Marchex has a very intuitive platform that i's easy to customize to my preferences. I've never had an issue that I couldn't easily figure out or that a customer service couldn't help me out with. Customer service is always prompt to respond and to help me find an answer to any questions I have! **What do you dislike about Marchex?** Sometimes the call DNA doesn't work for a call or two, and we have been unable to recover the call data. This issue has usually been fixed pretty quickly, but it has happened a few times and we were unable to process the call. **What problems is Marchex solving and how is that benefiting you?** Marchex helps us show how effective our marketing is with our customers. It is a clear and intuitive platform that is easy for our clients to use to monitor their campaigns. **Official Response from Morgan Lalikos:** > Dear Ethan, Thank you for providing us with feedback. We’re happy to hear that the product was a success with your team, and we appreciate your business. Best, Morgan Lalikos ### 2. Marchex provides everything we need for our call measurement clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Tammy W. | National, CMS and Correspondence Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Marchex?** We like the ability to quantify call volume, call length, and quality of calls. We are able to use call recording to verify the validity of the calls, if needed. Our customers can use API with Marchex, if they are needing integrated information for reporting. We are able to customize fields for our own reporting and billing purposes. **What do you dislike about Marchex?** Earlier on, there were struggles with discrepancies as far as our month-end reports. The customer service there, although very professional, would sometimes be lacking in knowledge; however, they would let me know they would contact the technical team and find a resolution for us. **What problems is Marchex solving and how is that benefiting you?** Marchex helps us provide call measurement for our customers so they can be confident that the advertising services we provide for them is beneficial. This helps with customer retention. **Official Response from Morgan Lalikos:** > Dear Tammy, Thank you for taking the time to submit a review for us. We’re glad to hear that the product was a success with your team, and we appreciate your business. Sincerely, Morgan Lalikos ### 3. First Class Customer Support - Very Responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Chevrolet Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Marchex?** Jaclyn Coleman goes out of her way to help! **What do you dislike about Marchex?** I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone **What problems is Marchex solving and how is that benefiting you?** Dealer analysis before making a dealer visit. Very Helpful! **Official Response from Morgan Lalikos:** > Thank you for the kind words, Kelly! We're glad you had a positive experience with our team, and we appreciate your business. ### 4. John Brady Reviw **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Marchex?** Great customer service The team always provides important insight **What do you dislike about Marchex?** Nothing. The entire Marchex Team is very helpful **What problems is Marchex solving and how is that benefiting you?** How to maximize every phone call **Official Response from Morgan Lalikos:** > Hi John, Thank you for taking the time to leave us a review! We're glad you had a great experience with our team, and we appreciate your business. ### 5. Over Complicated, Unreliable, and Lack of Knowledgeable Support Staff **Rating:** 0.0/5.0 stars **Reviewed by:** Rebecca M. | Operating Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Marchex?** How you can set hand pick mulitple numbers on a website to swap with a webpool. **What do you dislike about Marchex?** Pretty much everything. The call grading is terrible, the system is unreliable and experiences outtages regularly. We lost clients BECAUSE of Marchex. Sending duplicate events into Analytics and bulk uploading hundereds of events after an outtage. The support team doesn't know how to fix anything. Our onboarding was doen COMPLETELY wrong and it took a YEAR to correct and rebuild. The system still does not work as promised and we are leaving. The keyword attribution never worked and the reporting is basic. The system is not user friendly. I like the customization that you can get with web pool set ups, but this program is for experts, not intermediate or beginer call trackng users. **What problems is Marchex solving and how is that benefiting you?** We had to solve their problems for them. They didn't even realize how their data was duplicating and dumping into Analytics WE had to tell them, identify it and figure it out for them. WE also had to figure out the problems with how THEY set up our account from the begining. The only problems we're "solving" are the ones created by this terrible program. **Official Response from Jana Baker:** > Rebecca, I am sorry to hear about your experience. We strive to provide every customer with a seamless onboarding experience and we take customer feedback seriously when we fall short. I have reached out to your sales and support team, and they are attempting to contact you. If you prefer, you can contact me directly at connect@marchex.com, so we can make this right. Sincerely, Jana Baker Marketing Director, Marchex ### 6. Efficient and easy to read call tracking records **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah M. | Senior Video Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Marchex?** The ease of working with their call tracking system. I have used others and they were difficult to track calls, **What do you dislike about Marchex?** To be honest, I truly cannot think of anything, That is why I chose Marchex over the others I had used previously **What problems is Marchex solving and how is that benefiting you?** We are in the consumer direct mail magazines and we were able to track our clients response from their ads to see how they were doing. Was truly beneficial especially if the client said they were'nt getting any calls! **Official Response from Morgan Lalikos:** > Dear Deborah, Thank you for providing us with feedback. We’re glad to hear that the product was such a success for you, and we appreciate your business. Best, Morgan Lalikos ### 7. Excellent reporting and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia A. | Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Marchex?** Excellent reporting and easy access online. **What do you dislike about Marchex?** After having worked with them for many years I do not have any complaints. There is no downside. **What problems is Marchex solving and how is that benefiting you?** Marchex reporting is critical in proving the value of the media campaigns we place for our clients **Official Response from Morgan Lalikos:** > Dear Cynthia, Thank you for the positive feedback! We’re glad to hear that the product was such a success with your team, and we appreciate your business. Sincerely, Morgan Lalikos ### 8. Review of MarchEX **Rating:** 5.0/5.0 stars **Reviewed by:** ashley c. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Marchex?** Simplicity of the whole process start to finish **What do you dislike about Marchex?** nothing, everything was super user-friendly and i feel confident to use after one onboarding call **What problems is Marchex solving and how is that benefiting you?** Tracking phone numbers and lead list **Official Response from Morgan Lalikos:** > Dear Ashley Thank you for the positive feedback! We’re excited to hear that our product was such a success for you, and we appreciate your business. Best, Morgan Lalikos ### 9. We have had always had our questions or concerns taken care of, always good to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Marchex?** It helps our customers to know that the program is working to be able to see their results **What do you dislike about Marchex?** We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team. **What problems is Marchex solving and how is that benefiting you?** Letting our customers know the calls they are getting. **Official Response from Morgan Lalikos:** > Thank you for such positive feedback! We're glad that your team had a great experience with our product, and we appreciate your business. Sincerely, Morgan Lalikos ### 10. Marchex has handled all of our call tracking needs perfectly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Marchex?** I appreciate how friendly and helpful the staff has been over the many years. Whenever we have had a question or needed support they have jumped right into getting a resolution. **What do you dislike about Marchex?** I don't really have anything to say about why I dislike Marchex. **What problems is Marchex solving and how is that benefiting you?** They are bettering their digital call tracking which is the way our company is moving. **Official Response from Morgan Lalikos:** > Thank you for the positive feedback! We’re happy to hear that the product was a success with your team, and we appreciate your business. Sincerely, Morgan Lalikos ### 11. Easy to reach our client **Rating:** 4.5/5.0 stars **Reviewed by:** Gemma B. | Credit Dispute Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Marchex?** Marchex is very helpful on our daily work especially when reaching or contacting our clients **What do you dislike about Marchex?** too many navigators, sometimes it creates confusion **What problems is Marchex solving and how is that benefiting you?** we can record our calls and review the call that was un attended **Official Response from Jana Baker:** > Hello Gemma, Thank you for taking the time to provide valuable feedback and a positive review. We appreciate your business. ### 12. We Recommend Marchex **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie S. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Marchex?** Ability to track calls back to keyword searched on Google.com and user clicked on ad. **What do you dislike about Marchex?** Issues with connecting calls to Google analytics goals and sessions. Issues with merging to the new platform. More training/documents needed for GTM install/code setup. **Recommendations to others considering Marchex:** Quality call tracking platform and helpful support. Recommend this product! **What problems is Marchex solving and how is that benefiting you?** Ability to track poor and quality leads from our Google ads. Client businesses are able to listen to calls and fix any customer service issues. **Official Response from Jana Baker:** > Natalie, Thank you for sharing your experience. We greatly appreciate the feedback. Quick product update - we have recently made several improvements within the new platform to streamline connecting calls and Google goals. ### 13. Excellent call tracking service **Rating:** 5.0/5.0 stars **Reviewed by:** Trisha H. | Account Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Marchex?** Marchex has a simple interface with advanced functionality that makes it easy to request numbers, program ad campaigns, monitor results. **What do you dislike about Marchex?** I have no complaints or dislikes. Marchex is the best call tracking service I've used in my career. **Recommendations to others considering Marchex:** Compare Marchex to its competitors, and you'll see that, hands down, it beats them in most categories. **What problems is Marchex solving and how is that benefiting you?** Marchex is helping me provide transparency in campaign reporting to my clients, who previously struggled to understand the success of their marketing efforts due to poor attribution. **Official Response from Jana Baker:** > Trisha, Thank you for the highly positive feedback! We are happy to learn you are finding good value with our platform. ### 14. Highly Recommend Marchex **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Marchex?** It's easy to use and setting up campaigns is not complicated. **What do you dislike about Marchex?** I can't say there is anything I dislike. **What problems is Marchex solving and how is that benefiting you?** It is helping us to see what print/eBlasts/direct mailers are working **Official Response from Morgan Lalikos:** > Thank you for the positive feedback! We're glad that the product was such a success with your team, and we appreciate your business. ### 15. We get them calls. **Rating:** 4.5/5.0 stars **Reviewed by:** David K. | Director- Performance Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Marchex?** Responsive good people who work at marchex. **What do you dislike about Marchex?** The payout is not always the highest and they do not always have exclusive offers. **What problems is Marchex solving and how is that benefiting you?** We are helping their clients to get more qualified callers. **Official Response from Jana Baker:** > David, Thank you for providing valuable feedback to our team. We appreciate your taking to the time to write a positive review. ### 16. Solid, easy-to-use platform **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis A. | Digital Strategy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Marchex?** Marchex integrates easily with pixel placements and is able to track many helpful metrics. A huge plus is that it integrates with Tapclikcs. **What do you dislike about Marchex?** The onboarding and setup process was lacking. The learning curve was not too steep however I think we could have leveraged some of the options better. **Recommendations to others considering Marchex:** Make sure you have a thorough onboarding process. **What problems is Marchex solving and how is that benefiting you?** Attribution and call tracking. The call recordings proved very helpful along with the demographic data. **Official Response from Jana Baker:** > Dennis, Thank your for sharing your experience with Marchex. We appreciate the feedback around the setup process and this is an area we continually strive to improve. Glad to hear you are seeing value from call recordings. ### 17. Carolina Web Consultants **Rating:** 4.5/5.0 stars **Reviewed by:** Whitney H. | Owner and CEO of a Web Marketing Business - Web Design,Social Media,SEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Marchex?** Pricing and how fast the account could be set up **What do you dislike about Marchex?** Initially confusing on set up...Reporting is weak **What problems is Marchex solving and how is that benefiting you?** What advertising is working...Monitoring admin on calls **Official Response from Jana Baker:** > Whitney, Thank you for sharing your feedback and your positive experience with Marchex. Your opinion is important to us as we strive to exceed customer expectations. ### 18. Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2015 **What do you like best about Marchex?** The ability to put tracking numbers for clients wherever we need to, whether print or online, and be able to correlate the calls to specific campaigns is priceless. **What do you dislike about Marchex?** The only thing there is to dislike, which is not their fault, is the influx of spam dialers who seem to find their way to some of the numbers. But Marchex is working on that, and it isn't their fault. **What problems is Marchex solving and how is that benefiting you?** You can spend thousands per month on advertising, and only have your gut feeling on whether or not it pays off. Marchex makes it so you can actually analyze the results. ### 19. Excellent Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Marchex?** What I like most is the ability to review incoming phone calls. Additionally, the dashboard is very user-friendly. **What do you dislike about Marchex?** On rare occasions, the calls are not available for review. **What problems is Marchex solving and how is that benefiting you?** Reviewing the calls has eliminated a lot of "he said she said." **Official Response from Jana Baker:** > Thank you for sharing your experience with Marchex. ### 20. Plenty of Potential for the Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Marchex?** The tracking capabilities are incredible. We have used Marchex for years and love the ease of use. **What do you dislike about Marchex?** The integrations don't work well with our other systems. Currently, the platform lives on its own and does not integrate with Salesforce. **What problems is Marchex solving and how is that benefiting you?** Marchex assists with attributing lead sources for our multiple different campaigns. This has helped us immensely with adjusting our strategies. **Official Response from Jana Baker:** > We are glad to learn you are seeing value from call attribution. We appreciate your feedback regarding platform integrations. To clarify, we do have a Salesforce integration along with many others on the latest version of our platform (link below to our integrations). Thank you for being a loyal Marchex customer. ### 21. Marchex - the best call tracking option on the market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2015 **What do you like best about Marchex?** the ease of use and ability for clients to access anything on their own while using a white labeled interface **What do you dislike about Marchex?** deletion of numbers and a few other tasks are sometimes tedious. I would love to be able to email support to take care of some items as well **Recommendations to others considering Marchex:** Try it! You won't regret it. We went through a few different systems 4 years back and were extremely happy with Marchex, and would never look back. We have no need to even try another similar vendor as we are happy with the product **What problems is Marchex solving and how is that benefiting you?** Tracking marketing dollars, I am able to see which ads perform and which do not ### 22. Test performance of certain promotions with Marchex **Rating:** 4.0/5.0 stars **Reviewed by:** Amisha C. | Marketing Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Marchex?** Marchex is simple to set up or alternate transfer numbers during working hours. For those cases where the organization requires time to handle a process, Marchex is a better way of determining the source that provides the highest internal exchange rate. Also, Marchex enables you to react and register telephone calls depending on whether they end in a conversion or not. **What do you dislike about Marchex?** While customer service is just a click away, their ability to solve problems is not their weakest area. Typically only one individual was able to help with technical assistance and move the porters, but speak to that individual took a long time. Also, I still can't find a way to configure if there is a choice to send the latest voice messages to an address. **Recommendations to others considering Marchex:** Marchex is a great tool that does a very good job providing consistent and reliable telephony analysis information alongside friendly, handy and quick-to-use service representatives. Although it has restricted functionalities that make it much easier to use, it can sometimes limit stability and adaptability for enterprises. **What problems is Marchex solving and how is that benefiting you?** Marchex is a tracking system at an enterprise level that delivers data you need to control your request. It deals with missed chances and tests the performance of certain promotions. Calls are responded faster and the waiting time is lower, so there will be more opportunities to get contributions. Marchex works fast and the employees are receptive and polite when I have questions. ### 23. So helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Griner Moving S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Marchex?** We love marchex to be able to review previous call recordings. **What do you dislike about Marchex?** I feel that marchex does not catch all of our calls and so there is sometimes a call recording needed that we can't find **What problems is Marchex solving and how is that benefiting you?** Marchex has given us physical proof of calls and what was said and reviewed during calls. It has helped tremendously for keeping people from lying about being quoted certain prices and attempting to receive those prices. ### 24. Already Recommended - Y'all make life easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Kat R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Marchex?** Affordable. Easy to use. Customer Service is better than any other. I've always had prompt help. Staff is knowledgeable and easy to understand. AND THE CALL DNA!! When you got that, it was SO GREAT to visually be able to hop around calls, see how many rings we take to answer, and more. Really great stuff. **What do you dislike about Marchex?** Sometimes the interface will seem to pop you out to the main dashboard when I expect it to keep me in the customer dashboard. Then I have to re-select my main account to keep navigating. Not a big deal. **Recommendations to others considering Marchex:** We've already recommended Marchex to a number of companies within our Mobile Electronics Specialists of America partners. Many have reached out to us after demonstrating how well Marchex works for us. We love that multiple users can engage and listen to their staff to help throughout training and improving customer service. I don't think we fully utilize the tags and other call analytics within Marchex to make discussions in house and reporting easier. **What problems is Marchex solving and how is that benefiting you?** Call analytics mainly, and also reviewing how our employees handle customers on the phone. This helps us shape how we guide our employees, how our employees guide our customers, and helps us to stay consistent across 18 locations. ### 25. Marchex Makes Call Tracking Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alycia W. | Client Success Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2018 **What do you like best about Marchex?** What I like best about Marchex is its ease of use. The first time I set up an account and added phone numbers, I was intimidated, thinking I might make a mistake. The process was so easy that I had no issues during or after setup. With all of the data available, ad tracking across other platforms can become overwhelming and confusing. Marchex uses a simple interface that is easy to navigate and reporting is straight to the point, making it easy to see only the results you want and not a bunch of extra information. **What do you dislike about Marchex?** There isn't really anything I dislike about Marchex. I appreciate how easy call tracking has been made by using their services. **What problems is Marchex solving and how is that benefiting you?** With the use of Marchex we are able to try something different and track the performance of those of our ads which include a phone number. ### 26. Marchex user for 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2015 **What do you like best about Marchex?** I have used Marchex for 10 years. The service is incredible whenever I have a question or a minor problem. Letting my clients know whenever they get a call reinforces the value we provide. The monthly reports directly to my clients keeps them coming back month after month. The ability to listen to calls is amazing when a client suspects the worst. I have been able to save every client complaint with tangible results and the names of leads that have come in. The system has helped my business grow and to maintain existing customers for years. **What do you dislike about Marchex?** I find nothing wrong that I would correct. **Recommendations to others considering Marchex:** Great way to track calls, pricing and service are superior **What problems is Marchex solving and how is that benefiting you?** When a client feels that results are lacking, I can listen to calls and give them feedback as to all the leads received. With this system I can spot problems before the client and make needed corrections to my advertising efforts. ### 27. Call tracking made simple. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about Marchex?** The dashboard is user-friendly and the reports are easy to digest. I also appreciate the prompt responses received whenever I email a question to the Marchex team. **What do you dislike about Marchex?** Setting up new users for individual clients under our main account is somewhat confusing. I always figure it out in the end, but I have to log in to the new user's account to ensure they don't have access to all clients' call tracking information. **Recommendations to others considering Marchex:** It's a very simple platform where you can view reporting information, calls, etc. from one dashboard. **What problems is Marchex solving and how is that benefiting you?** We're able to track the performance of a variety of marketing pieces - mainly by viewing the number of unique callers. The ability to listen to calls is also nice, as it helps us validate whether or not a specific call is "legit". ### 28. Good basic call tracking software **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony S. | Paid Search Specialist, Account Manager, Search Engine Marketing|SEM|PPC|Paid Search Consultant, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Marchex?** The UI is pretty user friendly. It is easy to pull reports based on what you are looking for. It also integrates nicely with Marin. Their customer support is very helpful and knowledgable about the product. **What do you dislike about Marchex?** I wish it had more integrations with other third party platforms. I would also be nice to be able to set up automated reoccuring reports based on criteria that you provide. **What problems is Marchex solving and how is that benefiting you?** We are able to track calls at the keyword level as well as track post click calls. ### 29. Great Call Tracking System **Rating:** 3.5/5.0 stars **Reviewed by:** Jim L. | Managing Partner, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Marchex?** Ease of use of their platform and finding data. Demonstrating results to clients is very easy and we always encourage people to log in. Through the API connection we are able to incorporate the call data into our proprietary dashboard. This allows us to keep all data together in one login for our customers. **What do you dislike about Marchex?** Could be easier to find the "blue edit" link in the call logs. **Recommendations to others considering Marchex:** If you are going to need difficult area codes at any point, make sure you try to get them prior to needing i.e. 212, 718, etc. **What problems is Marchex solving and how is that benefiting you?** In today's day and age of internet advertising, many new tactics are originally met with skepticism. We use the Marchex system to validate the results we are getting for our clients. Tracking online actions is easy using free programs like Google Analytics. However, many small and mid-sized companies really want to get the phone calls directly to their teams. archex helps us quantify the results and continue to prove value to our clientele. ### 30. Great phone tracking system **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2018 **What do you like best about Marchex?** Simple to use and follow, javascript rewrites to dynamically change tracking numbers on websites, all generated by a script and a refferer. **What do you dislike about Marchex?** Interface looks antiquated, could be refreshed. But does the job **Recommendations to others considering Marchex:** Don't be fooled by newer and fancier softwares; Marchex works! **What problems is Marchex solving and how is that benefiting you?** Ability to track phone calls for our clients ### 31. Marchex Call Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2018 **What do you like best about Marchex?** My company uses Marchex for AdWords click to call tracking. I like the reporting features to help with further account analysis. **What do you dislike about Marchex?** The structure is somewhat odd, you call a phone number an ad and you have campaigns. I'm fairly certain my company uses the structure not as intended, but it can be a tad confusing. **What problems is Marchex solving and how is that benefiting you?** We use it for Google AdWords click to call tracking. We have been able to integrate with their API to have the metrics pull into our client's dashboard. ### 32. Marchex Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about Marchex?** It’s extremely important for me to be able to track my clients online activity. Marchex is a valuable tool that’s helps with this task. **What do you dislike about Marchex?** In a previous life with a previous company we were having issues with dirty CTNs. The need to do a better job of scrubbing those numbers. **Recommendations to others considering Marchex:** Sometimes not all the data comes Though on the call **What problems is Marchex solving and how is that benefiting you?** See previous response ### 33. Very useful, quick support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about Marchex?** The visuals that make data easy to see and understand. **What do you dislike about Marchex?** I don't like tha I must email support for most help - although support received has been good and timely. **Recommendations to others considering Marchex:** Play around and set up automatic report delivery. **What problems is Marchex solving and how is that benefiting you?** Analyzing marketing material performance - I like having calls to track back to specific pieces to audit internal recording of leads, and I like that I can listen to the calls and see quick analytics spliced in many ways. I also like to see where calls come from each day, and how call trends for different groups or numbers go. ### 34. Very Good Platform for Call Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** John K. | Website Manager/Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2017 **What do you like best about Marchex?** Working with Marchex offers a lot of very good and very useful features. Keyword Level Tracking is essential for any pay per click advertising you run and Marchex offers a very simple, easy to set up and easy to use solution. We were able to double our conversion rates and improve Clients' ROI consistently when using Marchex for call Tracking. Outstanding Customer Service. Always there, always available and always very friendly. **What do you dislike about Marchex?** we ran into 2 issues with Marchex. the first was difficulty trouble shooting problems. Customer Service was always available but we not always fully knowledgeable on issues or trouble shooting problems. I was often put on hold so that the customer service rep could ask someone else what the solution was instead of just putting me on the phone with the person they were talking to. I could never get past the customer service front line to talk directly to a technician or programmer. The other issue was the lack of availability of the sales team. We needed to increase our contract limits and it took almost a month just to get our designated sales rep on the phone. We needed more phone numbers right away and had to go through hoops to essentially spend more money with them **Recommendations to others considering Marchex:** Good product good company to work with. Only complaint is the lack of Advanced Support when an Advance Issue arises **What problems is Marchex solving and how is that benefiting you?** Track off line performance for Pay per click advertising for clients. We trackied phone calls directly linked to our clients' adwords and bing pay per click ad campaigns. We were able to track calls to the Keyword Level and optimize campaign ad spend and increase ROI on every client we managed using Marchex. ### 35. Good service, somewhat clunky UI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Marchex?** It gets the job done. The service is consistent and reliable - I've never have had any major issues with the Javascript code for rewrites, and over the past 3+ years of using Marchex there have been very few issues with service uptime or call forwarding. The few major issues that I did experience were handled quickly and professionally, with someone always following up to keep our business informed. Service reps have always been friendly and helpful. **What do you dislike about Marchex?** The UI looks a bit outdated, and feels a bit clunky and disorganized. Especially for first time users, it can be confusing trying find your way around the platform. Not intuitive. The Javascript code for phone number rewrites does not support cross domain tracking, which is a hugely important feature for our business. So we've had to develop and maintain our own Javascript code for this purpose. Unfortunately they seem to be a bit slow to push out new features which require changes to their rewrite code. **Recommendations to others considering Marchex:** If you are looking for a stable and consistent Call Analytics provider with friendly, helpful, and prompt service reps, Marchex is excellent. However if you value great user experience and intuitive design, you might be disappointed in the platform admin interface. **What problems is Marchex solving and how is that benefiting you?** Marchex provides insights into our internet marketing strategies by allowing us to trace qualified phone leads back to a source. We are able to assess ad performance based on this information, and subsequently make strategic changes and optimizations to our marketing plans. ### 36. Great service with numerous features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Marchex?** I love how easy it is to set-up. We are able to have phone number campaigns created and live on a website/ads within about an hour per account. We especially love the new features that have been added throughout the years - such as the ability to order new numbers immediately without having to wait the request to be approved. These help us to improve our own productivity. Additionally, the customer service is always available and helpful. If we have a question, calling in or emailing is always a pleasant experience. **What do you dislike about Marchex?** Creating users and permissions have some limitations when you're working with a main parent account and trying to give one person access to numerous sub-accounts. 1) Certain filters in reporting are not accessible for parent account users when looking at sub-account reports. 2) You cannot use the same email address within numerous sub-accounts without using tricky upper/lowercase spellings. I wish this would be streamlined a little better for users with multiple accounts. However we have found that the user abilities are a lot more advanced over other platforms that do not even allow parent/sub-accounts. **What problems is Marchex solving and how is that benefiting you?** The ability to attribute calls to specific campaigns is invaluable information. This feature in itself is very important to our needs. Then further being able to record calls and attribute context to the call is very helpful in our reporting. ### 37. Good, not great for complex problems **Rating:** 1.5/5.0 stars **Reviewed by:** Orlando V. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2018 **What do you like best about Marchex?** Account reps are more than willing to help out when needed **What do you dislike about Marchex?** Data isn't as use and easy to understand **Recommendations to others considering Marchex:** Compare others. There are other alternatives out there that may better suit you **What problems is Marchex solving and how is that benefiting you?** Call tracking and conversions ### 38. It has been insightful and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Dora T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about Marchex?** I enjoy the call log function, user tracking and the automated reports. **What do you dislike about Marchex?** It is hard to cancel an automated report and hard to fast forward within the calls in Google chrome **What problems is Marchex solving and how is that benefiting you?** We are tracking calls to leads conversion. It has been helpful to know how our print ads are performing with the individual numbers assigned to them. ### 39. Marchex is easy access to phone calls and assign people **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Marchex?** everything is accessible and very user friendly **What do you dislike about Marchex?** the theme is too dark, a bit gloomy to look at **Recommendations to others considering Marchex:** for easy access on your phone calls, scoring and tagging **What problems is Marchex solving and how is that benefiting you?** checking and categorizing phone calls is easy ### 40. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2018 **What do you like best about Marchex?** Easy to order numbers, easy to set up, and easy to understand results. **What do you dislike about Marchex?** After requesting numbers, the wait time it takes to receive those numbers takes a while. **What problems is Marchex solving and how is that benefiting you?** Track calls from all aspects of marketing and it's very useful ### 41. Usage is key to ad sales and Marchex is key to showing usage! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | COSSD Sales Manager, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Marchex?** The flexibility, reporting and analytics all come together with Marchex Call Tracking! I have employed the services of Marchex in the last three companies to track, measure and prove usage in various advertising formats. We have also sued the Marchex Tracking Numbers to measure responses to our own advertising. The reports are detailed, visual and simple to understand. **What do you dislike about Marchex?** Many report options but no way I can see to template a report for quick access. **Recommendations to others considering Marchex:** I tried many, always come back to Marchex! Best value, reports, options and reliability! The ability to show the DNA of every call to a customer not only elimiantes any question of performance of the ad, it sets us up as reliable and provable providers of advertising! Providing analytics for a digital advertising placement is great, everyone can do that. But providing the actual call DNA including a recording of the actual call knocks it out of the park! **What problems is Marchex solving and how is that benefiting you?** Proving usage of both print and digital advertising with detail and third party credibility gives us an edge that dominates our competition! ### 42. Solid Services + Measurable Results = More Profit for My Agency **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan F. | Founder & Marketing Specialist www.moonandowl.com, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2017 **What do you like best about Marchex?** The ability to clearly show a client what is working and provide them an ROI/cost of acquisition per channel. **What do you dislike about Marchex?** Nothing. The customer service is stellar and easy to understand. **Recommendations to others considering Marchex:** If you need a simple, proven way to substantiate your marketing efforts are working on behalf of the service-oriented or direct response client, I can think of no better way than Marchex's phone tracking. We also use it to evaluate calls and do training to improve conversions. Many times a CEO or company manager is very surprised to listen to how his or her call center or call receivers are handling calls. Of course, if the call is answered in a great fashion, it gives him or her the opportunity to celebrate the employee! **What problems is Marchex solving and how is that benefiting you?** The ability to answer anytime a client asks, What is the campaign or media channel really doing for us? ### 43. Using Marchex as Call Tracking Vendor **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2017 **What do you like best about Marchex?** I like the breakdown of the calls and the keyword optimization or discovery. I like the ease of the reporting system and user experience in the UI. **What do you dislike about Marchex?** I am not a fan of the different views to listen to the calls. When I jump around screens I am constantly needing to adjust the dates even though I just did so on the previous screen. **What problems is Marchex solving and how is that benefiting you?** We are identifying what types of leads are coming through our digital campaigns and where users are finding our clients. I like the different reporting traffic channels. You can see if the user is coming from paid or organic and what they are looking for. ### 44. Marchex **Rating:** 3.5/5.0 stars **Reviewed by:** Tania R. | Brand Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2017 **What do you like best about Marchex?** The Marchex account Managers are very knowledgeable and accommodating. They are always on top of all the campaigns and make sure we are in the loop of any changes that are occurring. Marchex has the ability to drive lots of volume for lots of different brands. **What do you dislike about Marchex?** Marchex Bills off a key press in their IVR which is not common practice anymore in the affiliate space. The call traffic is not always a high quality. **What problems is Marchex solving and how is that benefiting you?** I am always solving the need for volume/calls in our call center, the benefit of Marchex is having the ability to increase and decrease traffic as we need to. ### 45. amazing product giving insight into all of my marketing programs **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan W. | Co Owner - Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2015 **What do you like best about Marchex?** Ability to track and understand the lead sources and ability to qualify leads to better understand the costs of my marketing efforts. **What do you dislike about Marchex?** It can be difficult to explain and have clients understand what call tracking is and how it works. A down and dirty simple explanation could help us turn more clients onto the service. **Recommendations to others considering Marchex:** This is a great way to improve and understand what is happening with your marketing and sales team. You can not only evaluate what tactics are driving leads but how your sales team is closing the deal. **What problems is Marchex solving and how is that benefiting you?** We use this service primarily to understand what leads are converting and how. We are able to see the full picture of how our marketing efforts are doing and what are the final costs per conversion. ### 46. Quality Company, Attention to Detail **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2017 **What do you like best about Marchex?** Marchex was a pleasure to work with. Their calls were timely, and one got the impression that several members of the team were working to make the campaign work as well as it could. They were flexible and reasonable. **What do you dislike about Marchex?** As with most mobile generated calls, quality varied, and it ended up being somewhat difficult to isolate the type of consumer it is we were looking for. **Recommendations to others considering Marchex:** Great company; leader in the mobile calls space. **What problems is Marchex solving and how is that benefiting you?** The confusion consumers have when looking to do a home improvement project. Who do they turn to that can be trusted with their home. ### 47. Can't do my job without Marchex! **Rating:** 5.0/5.0 stars **Reviewed by:** Marcia P. | Director of Business Services, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Marchex?** The wide-ranging options, the amazing customer service, the ease of use...how could I choose only one thing when the company is so wonderful. They make my workload run smoothly. **What do you dislike about Marchex?** Not a single thing, my experience with Marchex is completely positive. **Recommendations to others considering Marchex:** Great company with phenomenal products and professional customer service. **What problems is Marchex solving and how is that benefiting you?** Setting up proxy web sites, call tracking and information for dashboards. ### 48. Great Phone Tracking Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin B. | Director of Internet Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2017 **What do you like best about Marchex?** Setting up multiple campaigns and adding things like whisper files is really easy, plus I like how easy it is for my clients to log in and review their phone calls. **What do you dislike about Marchex?** The admin dashboard design is dated and removing numbers is a manual process **What problems is Marchex solving and how is that benefiting you?** Website phone call tracking, recording and reporting ### 49. Excellent Service and Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2017 **What do you like best about Marchex?** The attention the team (our direct contacts and supporting members) give to our team (at the agency) and our client. **What do you dislike about Marchex?** I wish there was an ATL office or southeast hub so that we could meet, strategize and discuss performance in-person. **Recommendations to others considering Marchex:** The team we work with at Marchex is always coming up with new testing opportunities, providing a lot of insight into what is and is not working and willing to think outside of the box to meet our client's goals and KPIs. **What problems is Marchex solving and how is that benefiting you?** We are solving the issue of getting children to be interested in going to the dentist. Marchex has helped us realize the potential there by screening our calls via IVR to ensure they are billable and overall driving a highly qualified type of traffic. ### 50. Call Tracking for Lead Attribution **Rating:** 4.0/5.0 stars **Reviewed by:** Sean C. | Sr. Product Innovation Manager, Legal Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Marchex?** We work with thousands of customers across the country, and Marchex makes it very easy for us to provision & deploy call tracking numbers for all of them as needed. **What do you dislike about Marchex?** The limited availability of numbers in certain area codes is always an issue with customers, although not a problem specific to Marchex either. **What problems is Marchex solving and how is that benefiting you?** We leverage Marchex's call tracking analytics as an integral part of the value articulation for our customers. Being able to attribute potential clients to different business development channels is very helpful in demonstrating their value. ## Marchex Discussions - [What is Marchex used for?](https://www.g2.com/discussions/what-is-marchex-used-for) - [View Marchex pricing details and edition comparison](https://www.g2.com/products/marchex/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+23%3A19%3A41+-0500&secure%5Bsession_id%5D=937d7838-f7bd-405c-bcb6-693d0dadc89a&secure%5Btoken%5D=2d9e88b27aeb7ab8b7edd52680d398b02bff7df24f0313e19ef0e39fae4445a8&format=llm_user) ## Marchex Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Generative AI** - AI Text Summarization **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Marchex Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,627 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (724 reviews)