I have been an early adopter of Maqsam, using it for over seven years, and have closely witnessed both the product’s evolution and the team’s growth. Maqsam stands out as a leading local provider that we take pride in. Their solutions have supported our success and expansion across multiple countries with minimal effort on our side. I sincerely wish them continued growth and lasting success. Review collected by and hosted on G2.com.

Nothing in specific, sometimes we have issues but they solve it immediatly Review collected by and hosted on G2.com.

I love recording calls and detailed reports because they allow me to go back and review what was said in the call. I also appreciate that the initial setup of Maqsam was easy, smooth, and beautiful. Additionally, the ease of remote work and automatic distribution of calls to employees is a great feature, along with ensuring that no call is lost. Review collected by and hosted on G2.com.

Sometimes the sound does not reach the client properly, but overall everything is working well. Review collected by and hosted on G2.com.

I love the responsiveness of Maqsam and find it works well overall. Setting up Maqsam for the first time was very easy. Review collected by and hosted on G2.com.

Sudden disconnection Review collected by and hosted on G2.com.

I can communicate easily with him in one place, no matter where he is. Review collected by and hosted on G2.com.

Sometimes, customers tell me that my voice isn’t very clear. Review collected by and hosted on G2.com.

Their system is professional, and their team is highly experienced. Review collected by and hosted on G2.com.

Everything is great, especially in their latest updates. Review collected by and hosted on G2.com.

Convenient, easy and simple to use on phone and PC Review collected by and hosted on G2.com.

Some tech issues happen from time to time , Review collected by and hosted on G2.com.

What I like best about Maqsam is the system’s speed and stability — calls connect quickly with minimal downtime, which is essential for our operations. The platform is also user-friendly and was very easy to implement, which made the transition smooth for our team. We use Maqsam daily as a core part of our customer service workflow, and the ease of use helps keep things efficient. Their customer support is excellent, and I especially want to highlight our account manager, Hadeel. She's incredibly supportive, always proactive, and genuinely cares about our success with the system. Her responsiveness and professionalism have made a big difference in our experience. Review collected by and hosted on G2.com.

While Maqsam works well overall, there are a few areas that could be improved. Sometimes the reporting section feels a bit limited in terms of filtering options and customization. It would also be helpful to have more advanced analytics or visual dashboards to better track trends over time. Lastly, occasional delays in syncing data with integrated platforms can happen, though they’re usually resolved quickly by support. Review collected by and hosted on G2.com.

Its easy to use, records the calls and even gives transcription. Review collected by and hosted on G2.com.

Quality of the call is terrible and thee App is buggy Review collected by and hosted on G2.com.

It is one of the best user experience platforms for call center management, and a very helpful and supportive account manager team, especially Hadeel Jamal. Review collected by and hosted on G2.com.

If the internet is not perfect, it affects call quality Review collected by and hosted on G2.com.

Simplicity and user friendly no complexity Review collected by and hosted on G2.com.

I don't have at moment, but maybe auto dialer can be enhanced Review collected by and hosted on G2.com.