We can easily call any number, track the recordings, and listen to them directly in the app. We can also add as many numbers as we want to use for calling. Review collected by and hosted on G2.com.

Sometimes, some calls get disconnected automatically. Review collected by and hosted on G2.com.

Maqsam is incredibly user-friendly, which has made the onboarding process seamless for our global team of agents coming from many different countries. The interface is intuitive, and we truly value the fact that we can reach Maqsam support at any time; their 24/7 availability ensures our operations never skip a beat. Review collected by and hosted on G2.com.

One challenge we face is that Maqsam does not perform consistently in regions with lower internet speeds, such as Iraq and Egypt. I wish the platform was better optimized for low-bandwidth environments.We also feel there is room for improvement regarding response times for technical issues linked to external providers; these often take a few days to resolve, which can impact our daily operations. Review collected by and hosted on G2.com.

I really like the ease of use and support with Maqsam. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. The initial setup was relatively simple, which was a plus. Review collected by and hosted on G2.com.

The monthly commitment made us cancel our entire contact center and AI voice agent solution. I was fine with running it normally and adding more users and numbers and removing as I please. This commitment made me realize I don't really need these features in my company. Review collected by and hosted on G2.com.

Maqsam is highly user-friendly and reliable. Their regional MENA coverage is outstanding, and their customer support team is always quick to help whenever we need assistance. Review collected by and hosted on G2.com.

I feel that the reporting and analytics dashboard could be more customizable. It provides the basics, but more advanced filtering options would be highly beneficial. Review collected by and hosted on G2.com.

I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web application. I’ve seen Maqsam improving for the last two years, especially with the sound and connection quality. The reporting is becoming clearer, providing full visibility on all the metrics needed for my team, which helps keep calls smooth. The calling process is very intuitive, including transferring and putting calls on hold. I also appreciate the accessibility from both the web app and the mobile app. The initial setup was easy and flexible, making changes in terms of IVR and assigning people to queues straightforward. Review collected by and hosted on G2.com.

I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not clear voice, and so on. We tried to integrate Maqsam with Intercom or our basic platform that we are using to handle customers, our CRM. But, it didn't work as expected. So at this time, the documentation and so on was not very clear. Review collected by and hosted on G2.com.

I use Maqsam to communicate with clients around the world, and it has helped me reach and gather clients through calls. I like that I can use it anywhere from my mobile, making it convenient to stay connected. I am also able to track my employees' calls, which is valuable for my work. Setting up Maqsam was very easy, thanks to my account manager, Mariam Hassan, who was very professional and made the process much easier for me. Everything about Maqsam works well for me. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Performance/Integrations AI / Intelligence Review collected by and hosted on G2.com.

UI / UX and Quality of calls in addition to Excellent follow up Review collected by and hosted on G2.com.

I like how easy it is to manage calls on the Maqsam platform because it is easy to use and saves time. It allows the team to handle CST calls efficiently from one platform. I appreciate that Maqsam works very well for managing calls and reporting. Transitioning to Maqsam allowed us more flexibility and was easier to manage. Since it's a cloud-based platform, we didn't need to install any hardware, and most configuration could be done directly and smoothly. Review collected by and hosted on G2.com.

I would like to see more plug and play CRM integrations and a slightly more intuitive dashboard for new users. Review collected by and hosted on G2.com.

Ease of setup & use & fast support from ur team Review collected by and hosted on G2.com.

Pricing is a bit high, maybe it should be cheaper Review collected by and hosted on G2.com.

It’s continuously improving and adapting to market needs, and it seems to be doing so faster than it did before. Review collected by and hosted on G2.com.

At the moment, there are no issues to report. All previously raised concerns have been reviewed and improved. Review collected by and hosted on G2.com.