What I like best about Maqsam is its reliability and call quality. We have been using it for the last 4 years and our experience has been very good throughout. The voice quality is clear with almost no interruptions, which is very important for our daily business communication. Review collected by and hosted on G2.com.

Overall, our experience with Maqsam has been very positive. Review collected by and hosted on G2.com.

I use Maqsam to support our customers via inbound and outbound calls. I find it user-friendly with a reliable interface, which is really important for me. I also appreciate their customer success team. The Campaigns Tool stands out for me as a particularly valuable feature. The initial setup of Maqsam was simple, which was a nice start to using the service. I have been using Maqsam for a year now, and it continues to work well for our team of 50+ employees. Review collected by and hosted on G2.com.

I guess the most is that the AI studio should be a self service that allows me to configure the AI agent anytime Review collected by and hosted on G2.com.

Ease of use, constant communication, and endless features in the system. In addition to the ability to integrate the call system with WhatsApp and the customer tracking system. Fast technical support and the payment team. Review collected by and hosted on G2.com.

There is nothing wrong with the entire system. All support and success. Review collected by and hosted on G2.com.

I love that Maqsam provides evidence when I contact customers, saving me from dealing with lying customers. It's fast and easy to use, which I really appreciate. The initial setup was very easy for me and my team, and we started making calls quickly. My team also finds it fast, reliable, and easy to use. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I use Maqsam for operations and inbound calls, and I like how it distributes calls and filters the IVR. Maqsam is a smooth tool for operating calls, and I find the call quality good, with call clearance and audibility being beneficial. The initial setup was easy, which I appreciate. Review collected by and hosted on G2.com.

I sometimes experience technical issues where calls get disconnected when I'm engaged with a customer. Review collected by and hosted on G2.com.

I like that Maqsam allows us to identify client sentiments, which helps us understand call quality. The ability to monitor, coach, and join live calls makes it easier to maintain a good customer experience. Getting onboard was straightforward as the credentials were conveniently provided via email. Additionally, it's great that Maqsam is available on mobile, allowing us to handle operations directly from our phones. Review collected by and hosted on G2.com.

I think the dashboard could be better and more interactive. It would be nice if it were easier to understand and improved in terms of design. Review collected by and hosted on G2.com.

I love using Maqsam because it makes managing the restaurant's communications easier and makes receiving customer calls more efficient. Our experience has been excellent thanks to its ease of use, call quality, and quick setup. The support team is very helpful and responds quickly when needed. I also appreciate its simple interface and ease of call management. Review collected by and hosted on G2.com.

I wish other services could be added to the control panel, such as website management, social media, and WhatsApp, to make the control panel comprehensive. Review collected by and hosted on G2.com.

I use Maqsam for our call center department and really appreciate the clear and specific reports along with full details about each call. This makes KPI reports easy and clear. I am impressed by the accuracy, flexibility, and ease of use, as well as the prompt responsiveness of the technical support team. The reports and call details are particularly valuable to me because they help in evaluating and following up with the team. Switching to Maqsam from Avaya was influenced by the excellent support team and the features offered. The initial setup was very easy too. Review collected by and hosted on G2.com.

Transfer calls out of Maqsam extensions. Review collected by and hosted on G2.com.

I really like how easy Maqsam is to use. It's a simple and straightforward platform. Their support team is impressive too—whenever we have an issue, they're quick to respond and very knowledgeable. I appreciate the option for a call and screen-sharing session with an agent when needed. I think the ability to build our own call flow for customer experience is a great feature, and the easy reporting is another aspect I like. The onboarding process was also smooth thanks to their helpfulness. Review collected by and hosted on G2.com.

I think that the integration with others could be better so that whenever you want to integrate Maqsam into a whole CRM system, it would be easier and can have a more structured way of working. I would like to see having more features between Maqsam and Freshdesk. Review collected by and hosted on G2.com.

I like how easy it is to use Maqsam. It doesn't lag much, which is great for my workflow. I really appreciate how with the simple press of a button, I can reach any country I want. Going back to my logs and listening to my recordings is very automatic and easy to navigate through. It's not hard to reach accounts or navigate the main dashboard. Also, Maqsam automatically records every call, which helps me trace back my dealings with the accounts and assess if the experience was good or bad. Review collected by and hosted on G2.com.

there isnt anything that i dislike , i think its good the way it is Review collected by and hosted on G2.com.