--- title: Maqsam Reviews meta\_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 103 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 103 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

### Maqsam Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations. [(16 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105319&qs=pros-and-cons#reviews)

Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal. [(9 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105527&qs=pros-and-cons#reviews)

Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance. [(9 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105129&qs=pros-and-cons#reviews)

Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly. [(9 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105181&qs=pros-and-cons#reviews)

Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations. [(7 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2060208&qs=pros-and-cons#reviews)

Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication. [(8 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105581&qs=pros-and-cons#reviews)

Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls. [(5 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309611&qs=pros-and-cons#reviews)

Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls. [(4 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309616&qs=pros-and-cons#reviews)

Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use. [(3 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2438723&qs=pros-and-cons#reviews)

Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls. [(3 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309536&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Maqsam

##### 1. Ease of Use

Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations.
[
See 16 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105319&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy Call Recording & Transcription, but Buggy App and Poor Call Quality"

What do you like about Maqsam?

Its easy to use, records the calls and even gives transcription.

 ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.")
KS

Karim S.

Small-Business (50 or fewer emp.)

4.5/5

"Maqsam: Transformative for Inbound and Outbound Calls"

What do you like about Maqsam?

I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web app

##### 2. Customer Support

Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal.
[
See 9 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105527&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.")
AA

Ahmed A.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Integration and Usability with Maqsam"

What do you like about Maqsam?

I like that Maqsam is easy to use and straightforward. I also appreciate the Zoho integration, which makes making and logging calls effortless. The in

OM

omar m.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding User Experience and Exceptional Account Support"

What do you like about Maqsam?

It is one of the best user experience platforms for call center management, and a very helpful and supportive account manager team, especially Hadeel

##### 3. Features

Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance.
[
See 9 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105129&qs=pros-and-cons#reviews)

See Related User Reviews

 ![mahmoud a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mahmoud a.")
MA

mahmoud a.

Small-Business (50 or fewer emp.)

5.0/5

"Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call."

What do you like about Maqsam?

The app’s strongest feature is its ability to generate detailed, well-organized reports.

 ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.")
KS

Karim S.

Small-Business (50 or fewer emp.)

4.5/5

"Maqsam: Transformative for Inbound and Outbound Calls"

What do you like about Maqsam?

I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web app

##### 4. Helpful

Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly.
[
See 9 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105181&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Bahaa F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bahaa F.")
BF

Bahaa F.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Communication, Built for Real Teams"

What do you like about Maqsam?

how simple it feels despite doing a lot under the hood. Calls are clear, routing just works, and everything you need is in one place without overcompl

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Accessible, Easy-to-Use App with Handy Excel Transcripts"

What do you like about Maqsam?

It is accessible anywhere (app on phone) , its easy to use, and it provides downloadable excel transcripts of the conversation.

##### 5. Call Management

Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations.
[
See 7 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2060208&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy Call Recording & Transcription, but Buggy App and Poor Call Quality"

What do you like about Maqsam?

Its easy to use, records the calls and even gives transcription.

 ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.")
KS

Karim S.

Small-Business (50 or fewer emp.)

4.5/5

"Maqsam: Transformative for Inbound and Outbound Calls"

What do you like about Maqsam?

I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web app

### 5 Cons or Disadvantages of Maqsam

##### 1. Call Issues

Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication.
[
See 8 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105581&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy Call Recording & Transcription, but Buggy App and Poor Call Quality"

What do you dislike about Maqsam?

Quality of the call is terrible and thee App is buggy

 ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.")
KS

Karim S.

Small-Business (50 or fewer emp.)

4.5/5

"Maqsam: Transformative for Inbound and Outbound Calls"

What do you dislike about Maqsam?

I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c

##### 2. Poor Call Quality

Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls.
[
See 5 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309611&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy Call Recording & Transcription, but Buggy App and Poor Call Quality"

What do you dislike about Maqsam?

Quality of the call is terrible and thee App is buggy

 ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.")
KS

Karim S.

Small-Business (50 or fewer emp.)

4.5/5

"Maqsam: Transformative for Inbound and Outbound Calls"

What do you dislike about Maqsam?

I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c

##### 3. Call Quality Issues

Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls.
[
See 4 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309616&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy Call Recording & Transcription, but Buggy App and Poor Call Quality"

What do you dislike about Maqsam?

Quality of the call is terrible and thee App is buggy

 ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.")
KS

Karim S.

Small-Business (50 or fewer emp.)

4.5/5

"Maqsam: Transformative for Inbound and Outbound Calls"

What do you dislike about Maqsam?

I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c

##### 4. Connection Issues

Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use.
[
See 3 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2438723&qs=pros-and-cons#reviews)

See Related User Reviews

 ![mahmoud a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mahmoud a.")
MA

mahmoud a.

Small-Business (50 or fewer emp.)

5.0/5

"Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call."

What do you dislike about Maqsam?

The main issue I didn’t like was that, in rare cases, there was interference.

 ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.")
KS

Karim S.

Small-Business (50 or fewer emp.)

4.5/5

"Maqsam: Transformative for Inbound and Outbound Calls"

What do you dislike about Maqsam?

I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c

##### 5. Voice Quality Issues

Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls.
[
See 3 mentions
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309536&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy Call Recording & Transcription, but Buggy App and Poor Call Quality"

What do you dislike about Maqsam?

Quality of the call is terrible and thee App is buggy

 ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.")
KS

Karim S.

Small-Business (50 or fewer emp.)

4.5/5

"Maqsam: Transformative for Inbound and Outbound Calls"

What do you dislike about Maqsam?

I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c

 ![Hazar O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hazar O.")
HO

Hazar O.

COO

Small-Business (50 or fewer emp.)

6/2/2026

"Easiest Platform for Cloud Calling"

5/5

What do you like best about Maqsam?

Ease of setup & use & fast support from ur team Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Pricing is a bit high, maybe it should be cheaper Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

Cloud calls helping my sales team & customer success team to reach out to leads & customers quickly from Jordan Review collected by and hosted on G2.com.

Show More

Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12904916/official_response/edit)

Thank you for the kind words!

Glad Maqsam is helping your teams in Jordan reach leads and customers faster. We hear you on pricing, feel free to reach out to our support team to explore the best plan for your needs.

Current UserValidated ReviewerSource: Organic

 ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry")
AL

Verified User in Luxury Goods & Jewelry

Mid-Market (51-1000 emp.)

5/14/2026

"Continuously Improving and Adapting Fast to Market Needs"

5/5

What do you like best about Maqsam?

It’s continuously improving and adapting to market needs, and it seems to be doing so faster than it did before. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

At the moment, there are no issues to report. All previously raised concerns have been reviewed and improved. Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

It’s developing very well on the AI side. The system features and reporting are very convenient for the client, and they give us more control in our hands instead of having to reach out to support for everything. On top of that, it just keeps improving more and more. Review collected by and hosted on G2.com.

Show More

Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12810431/official_response/edit)

Thank you for the kind words!

Continuously improving is exactly what we aim for, glad it's showing. Exciting things ahead on the AI front, stay tuned!

Current UserValidated ReviewerSource: Organic

 ![mahmoud a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mahmoud a.")
MA

mahmoud a.

Call Center Agent

Small-Business (50 or fewer emp.)

2/25/2026

"Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call."

5/5

What do you like best about Maqsam?

The app’s strongest feature is its ability to generate detailed, well-organized reports. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

The main issue I didn’t like was that, in rare cases, there was interference. Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

The most important problem this application solved for me is being able to receive customer calls easily and flexibly, as well as initiate calls and add multiple phone numbers to the call center. Review collected by and hosted on G2.com.

Show More

Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12404841/official_response/edit)

Thank you, Mahmoud, for your kind words and for taking the time to leave a review!

We’re committed to continuously improving our platform.

4/11/2026
Current UserValidated ReviewerSource: Organic

 ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.")
AA

Ahmed A.

Small-Business (50 or fewer emp.)

3/8/2026

"Efficient VoIP with Outstanding Support"

4.5/5

What do you like best about Maqsam?

I like Maqsam because of their high-quality support team and highly skilled support agents who ensure my problem is 100% solved before closing the support ticket. Setting up Maqsam was super easy since they set up everything for us directly and were always available to provide additional support when we needed it. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Having a dedicated account manager. Even though we already have an account manager, he doesn't answer our messages quickly and I end up having to wait more than 5 days to get a response on my messages. Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

I use Maqsam for receiving and handling multiple VoIP calls, automating outgoing calls to customers, and generating custom reports to fit our needs. Review collected by and hosted on G2.com.

Show More

Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12450930/official_response/edit)

Thank you Ahmed for taking the time to share your feedback, we really appreciate it!

Your note is also taken into consideration, thank you :)

Validated ReviewerSource: Organic

 ![Erah E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erah E.")
EE

Erah E.

Small Business Owner

Small-Business (50 or fewer emp.)

5/19/2026

"Easily Connect with Clients Globally"

4.5/5

What do you like best about Maqsam?

I like that I can hear our clients' concerns, and I appreciate being able to contact them no matter where in the world they are. The initial setup was easy, which I find really convenient. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Sometimes it's hard to understand the sounds from the other caller. Please improve the voice sound of my callers. Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

I use Maqsam to call clients across the world, discuss concerns, and hear client feedback, even with sound quality issues. Review collected by and hosted on G2.com.

Show More

Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12835780/official_response/edit)

Thank you Erah! Glad we're keeping you connected globally. If the problem persists, feel free to reach out to support anytime.

Validated ReviewerSource: Organic

 ![Sarmad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarmad A.")
SA

Sarmad A.

Board Member

Small-Business (50 or fewer emp.)

5/14/2026

"Easy to Use with Access Across Many Countries"

5/5

What do you like best about Maqsam?

ease of use, easy access, so many countries! Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Nothing at all, very good platform. Wish they covered even more countries! like Libya, Tunisia Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

access for wellbeing to people in remote corners of the world! Review collected by and hosted on G2.com.

Show More

Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12810380/official_response/edit)

Thank you for the review Sarmad, your feedback is well noted :)

Current UserValidated ReviewerSource: Organic

 ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services")
UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

5/19/2026

"Maqsam Makes Calling Easy with Clear Call History"

5/5

What do you like best about Maqsam?

The Maqsam calling process is good, and it’s easy to check the call history. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Currently not noted any dislike things about it Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

was facing call not connecting issue and its resolved Review collected by and hosted on G2.com.

Show More

Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12837774/official_response/edit)

Thank you for the feedback! We appreciate it :)

8/4/2026
Current UserValidated ReviewerSource: Organic

 ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice")
AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/18/2026

"Fast and easy-to-use performance with supportive and cooperative sales."

5/5

What do you like best about Maqsam?

The speed of performance when creating an account, the ease of using the application for users, in addition to the significant and fruitful cooperation of the support and sales team. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

There is almost nothing disappointing, on the contrary, I highly recommend it. Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

A switch solved a big problem by connecting all users present in the workplace and those not present in the workplace. Review collected by and hosted on G2.com.

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Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12976877/official_response/edit)

Thank you for taking the time to review us, we appreciate it!

Current UserValidated ReviewerSource: OrganicAI Translated

 ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting")
AC

Verified User in Consulting

Small-Business (50 or fewer emp.)

6/2/2026

"Fast, Reliable Number Provisioning with User-Friendly Reports"

5/5

What do you like best about Maqsam?

Maqsam has provided every number we’ve requested so far, in any country, and in a very short time. The system is user-friendly, and the reports are precise, detailed, and easy to rely on. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

As for downsides, compared with other tools, the only issue I can point to is that the system sometimes goes down in the middle of my work. That said, support is responsive and works on resolving it. Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

We once asked for an even more detailed report, and maqsam actually added a daily reporting section with very specific information covering all the data. Review collected by and hosted on G2.com.

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Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12810788/official_response/edit)

Thank you for the kind words! Glad the numbers and reporting are working well for you. And appreciate your patience and continued trust in Maqsam!

Validated ReviewerSource: Organic

 ![Leen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leen A.")
LA

Leen A.

Customer Service Coordinator

Small-Business (50 or fewer emp.)

5/14/2026

"Always Up to Date with a Very Supportive Team"

5/5

What do you like best about Maqsam?

They are always up to date, and the team are being very supportive Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Nothing actually, but may be I would recommend to add chat option Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

Making calls and whatsapp Review collected by and hosted on G2.com.

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Response from Zeina Shoter of Maqsam

[Editedit](https://www.g2.com/survey_responses/maqsam-review-12810614/official_response/edit)

Thank you, Leen! Your feedback and recommendation are appreciated :)

Current UserValidated ReviewerSource: Organic

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