--- title: Maqsam Reviews meta\_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 103 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 103 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Maqsam Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations. [(16 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105319&qs=pros-and-cons#reviews) Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal. [(9 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105527&qs=pros-and-cons#reviews) Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance. [(9 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105129&qs=pros-and-cons#reviews) Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly. [(9 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105181&qs=pros-and-cons#reviews) Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations. [(7 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2060208&qs=pros-and-cons#reviews) Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication. [(8 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105581&qs=pros-and-cons#reviews) Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls. [(5 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309611&qs=pros-and-cons#reviews) Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls. [(4 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309616&qs=pros-and-cons#reviews) Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use. [(3 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2438723&qs=pros-and-cons#reviews) Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls. [(3 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309536&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Maqsam ##### 1. Ease of Use Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations. [ See 16 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105319&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you like about Maqsam? Its easy to use, records the calls and even gives transcription. ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you like about Maqsam? I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web app ##### 2. Customer Support Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal. [ See 9 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105527&qs=pros-and-cons#reviews) See Related User Reviews ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.") AA Ahmed A. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Integration and Usability with Maqsam" What do you like about Maqsam? I like that Maqsam is easy to use and straightforward. I also appreciate the Zoho integration, which makes making and logging calls effortless. The in OM omar m. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding User Experience and Exceptional Account Support" What do you like about Maqsam? It is one of the best user experience platforms for call center management, and a very helpful and supportive account manager team, especially Hadeel ##### 3. Features Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance. [ See 9 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105129&qs=pros-and-cons#reviews) See Related User Reviews ![mahmoud a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mahmoud a.") MA mahmoud a. Small-Business (50 or fewer emp.) 5.0/5 "Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call." What do you like about Maqsam? The app’s strongest feature is its ability to generate detailed, well-organized reports. ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you like about Maqsam? I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web app ##### 4. Helpful Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly. [ See 9 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105181&qs=pros-and-cons#reviews) See Related User Reviews ![Bahaa F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bahaa F.") BF Bahaa F. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Communication, Built for Real Teams" What do you like about Maqsam? how simple it feels despite doing a lot under the hood. Calls are clear, routing just works, and everything you need is in one place without overcompl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Accessible, Easy-to-Use App with Handy Excel Transcripts" What do you like about Maqsam? It is accessible anywhere (app on phone) , its easy to use, and it provides downloadable excel transcripts of the conversation. ##### 5. Call Management Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations. [ See 7 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2060208&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you like about Maqsam? Its easy to use, records the calls and even gives transcription. ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you like about Maqsam? I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web app ### 5 Cons or Disadvantages of Maqsam ##### 1. Call Issues Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication. [ See 8 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105581&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you dislike about Maqsam? Quality of the call is terrible and thee App is buggy ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c ##### 2. Poor Call Quality Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls. [ See 5 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309611&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you dislike about Maqsam? Quality of the call is terrible and thee App is buggy ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c ##### 3. Call Quality Issues Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls. [ See 4 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309616&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you dislike about Maqsam? Quality of the call is terrible and thee App is buggy ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c ##### 4. Connection Issues Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use. [ See 3 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2438723&qs=pros-and-cons#reviews) See Related User Reviews ![mahmoud a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mahmoud a.") MA mahmoud a. Small-Business (50 or fewer emp.) 5.0/5 "Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call." What do you dislike about Maqsam? The main issue I didn’t like was that, in rare cases, there was interference. ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c ##### 5. Voice Quality Issues Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls. [ See 3 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309536&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you dislike about Maqsam? Quality of the call is terrible and thee App is buggy ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c DD Diyana D. Digital Marketing & Customer Service Manager Mid-Market (51-1000 emp.) 3/10/2026 "Easy to Use, Powerful Call Flows, and Impressively Responsive Support" 5/5 What do you like best about Maqsam? I really like how easy Maqsam is to use. It's a simple and straightforward platform. Their support team is impressive too—whenever we have an issue, they're quick to respond and very knowledgeable. I appreciate the option for a call and screen-sharing session with an agent when needed. I think the ability to build our own call flow for customer experience is a great feature, and the easy reporting is another aspect I like. The onboarding process was also smooth thanks to their helpfulness. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I think that the integration with others could be better so that whenever you want to integrate Maqsam into a whole CRM system, it would be easier and can have a more structured way of working. I would like to see having more features between Maqsam and Freshdesk. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for technical customer service in the MENA region. It's easy to use and has knowledgeable support that's quick to respond. The call flow customization and easy reporting make it valuable for creating smooth customer experiences and tracking KPIs. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12457145/official_response/edit) Thank you for taking the time to share your feedback Diyana! We appreciate it a lot. Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/10/2026 "Effortless Global Reach, Exceptional Usability" 5/5 What do you like best about Maqsam? I like how easy it is to use Maqsam. It doesn't lag much, which is great for my workflow. I really appreciate how with the simple press of a button, I can reach any country I want. Going back to my logs and listening to my recordings is very automatic and easy to navigate through. It's not hard to reach accounts or navigate the main dashboard. Also, Maqsam automatically records every call, which helps me trace back my dealings with the accounts and assess if the experience was good or bad. Review collected by and hosted on G2.com. What do you dislike about Maqsam? there isnt anything that i dislike , i think its good the way it is Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam helps me reach and contact accounts worldwide easily, regardless of their location. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12786473/official_response/edit) Thank you for the feedback Omar, your notes will be taken into consideration :) 7/26/2026 Validated ReviewerSource: Organic ![Saikiran P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saikiran P.") SP Saikiran P. Business Development Associate Mid-Market (51-1000 emp.) 7/3/2026 "Easy Calling and Recording Tracking All in One App." 5/5 What do you like best about Maqsam? We can easily call any number, track the recordings, and listen to them directly in the app. We can also add as many numbers as we want to use for calling. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Sometimes, some calls get disconnected automatically. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I’m using Maqsam for my work, and it’s been very fast and accurate so far. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-13062905/official_response/edit) Thank you for taking the time to review us. We're sorry to hear about the calls issue. Please don't hesitate to reach out to support@maqsam.com and our team will make sure it's resolved for you. Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") UP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 5/14/2026 "Maqsam’s Intuitive Interface and Always-Available 24/7 Support" 5/5 What do you like best about Maqsam? Maqsam is incredibly user-friendly, which has made the onboarding process seamless for our global team of agents coming from many different countries. The interface is intuitive, and we truly value the fact that we can reach Maqsam support at any time; their 24/7 availability ensures our operations never skip a beat. Review collected by and hosted on G2.com. What do you dislike about Maqsam? One challenge we face is that Maqsam does not perform consistently in regions with lower internet speeds, such as Iraq and Egypt. I wish the platform was better optimized for low-bandwidth environments.We also feel there is room for improvement regarding response times for technical issues linked to external providers; these often take a few days to resolve, which can impact our daily operations. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam serves as a centralized solution for our entire communication strategy. It solves the problem of fragmented workflows by consolidating all inbound and outbound calls into a single platform. This allows us to generate detailed tracking and reports easily, giving us better visibility into our agent performance and user interactions without needing multiple tools. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12810565/official_response/edit) Thank you for your feedback! We're glad Maqsam has been easy for your global team to adopt and that our support team has been there when needed. We also appreciate your suggestions around low-bandwidth performance and external-provider response times, and we'll continue working to improve both. Validated ReviewerSource: Organic ![Omar D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omar D.") OD Omar D. AI Engineer Small-Business (50 or fewer emp.) 4/10/2026 "User-Friendly and Supportive, But Pricing May Deter" 4/5 What do you like best about Maqsam? I really like the ease of use and support with Maqsam. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. The initial setup was relatively simple, which was a plus. Review collected by and hosted on G2.com. What do you dislike about Maqsam? The monthly commitment made us cancel our entire contact center and AI voice agent solution. I was fine with running it normally and adding more users and numbers and removing as I please. This commitment made me realize I don't really need these features in my company. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for connecting my AI voice agent to a UAE number and for employees to reach out to customers as a call center. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12611914/official_response/edit) Thank you for your feedback Omar, we’re glad you found Maqsam easy to use and the setup smooth. We understand your concern around the monthly commitment. Our pricing is designed to support reliability and scalability, but we appreciate that needs can vary. Your feedback is valuable as we continue to improve our plans. Validated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/15/2026 "Maqsam: User-Friendly, Reliable, and Backed by Fast Support" 5/5 What do you like best about Maqsam? Maqsam is highly user-friendly and reliable. Their regional MENA coverage is outstanding, and their customer support team is always quick to help whenever we need assistance. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I feel that the reporting and analytics dashboard could be more customizable. It provides the basics, but more advanced filtering options would be highly beneficial. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam solved our issue with fragmented communication across remote teams. It gave us a unified cloud system, which has greatly improved our team's productivity and lowered our international calling costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 2/22/2026 "Maqsam: Transformative for Inbound and Outbound Calls" 4.5/5 What do you like best about Maqsam? I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web application. I’ve seen Maqsam improving for the last two years, especially with the sound and connection quality. The reporting is becoming clearer, providing full visibility on all the metrics needed for my team, which helps keep calls smooth. The calling process is very intuitive, including transferring and putting calls on hold. I also appreciate the accessibility from both the web app and the mobile app. The initial setup was easy and flexible, making changes in terms of IVR and assigning people to queues straightforward. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not clear voice, and so on. We tried to integrate Maqsam with Intercom or our basic platform that we are using to handle customers, our CRM. But, it didn't work as expected. So at this time, the documentation and so on was not very clear. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for handling both inbound and outbound calls efficiently, and it's accessible from mobile and web. It's improved our call quality and reporting, offering clear metrics and intuitive call management. These features help keep our support operations smooth and seamless. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12392304/official_response/edit) Thank you, Karim! We really appreciate the positive feedback and look forward to continuing to support you. Please contact our support team at support@maqsam.com to solve the remaining issues you're facing. Validated ReviewerSource: Organic ![Fawzi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fawzi A.") FA Fawzi A. Small-Business (50 or fewer emp.) 4/29/2026 "Empowers Global Client Communication with Ease" 5/5 What do you like best about Maqsam? I use Maqsam to communicate with clients around the world, and it has helped me reach and gather clients through calls. I like that I can use it anywhere from my mobile, making it convenient to stay connected. I am also able to track my employees' calls, which is valuable for my work. Setting up Maqsam was very easy, thanks to my account manager, Mariam Hassan, who was very professional and made the process much easier for me. Everything about Maqsam works well for me. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Nothing Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam to communicate globally with clients through calls. It's accessible from my mobile, allowing me to manage work anywhere, and I can track my employees’ calls. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12714073/official_response/edit) Thank you Fawzi for taking the time to review us! We are glad to hear all the positive feedback. Validated ReviewerSource: Organic ![Muhammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad S.") MS Muhammad S. Growth Manager Food & Beverages Small-Business (50 or fewer emp.) 7/15/2026 "Strong Performance and AI Integrations, but UI/UX Needs Work" 3/5 What do you like best about Maqsam? Performance/Integrations AI / Intelligence Review collected by and hosted on G2.com. What do you dislike about Maqsam? UI / UX and Quality of calls in addition to Excellent follow up Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? WhatsApp APIs and integrations also, but what's need to be more interactive to chat without templates to be free hand writing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amira Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amira Y.") AY Amira Y. Mid-Market (51-1000 emp.) 3/13/2026 "Efficient Call Management with Room for Growth" 5/5 What do you like best about Maqsam? I like how easy it is to manage calls on the Maqsam platform because it is easy to use and saves time. It allows the team to handle CST calls efficiently from one platform. I appreciate that Maqsam works very well for managing calls and reporting. Transitioning to Maqsam allowed us more flexibility and was easier to manage. Since it's a cloud-based platform, we didn't need to install any hardware, and most configuration could be done directly and smoothly. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I would like to see more plug and play CRM integrations and a slightly more intuitive dashboard for new users. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for calling the CST and summarizing the calls, improving call quality consistently. It's easy to manage calls, saving time and enabling the team to handle CST calls efficiently from one platform. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12476637/official_response/edit) Thank you Amira for sharing your feedback, we appreciate it! 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