--- title: Maqsam Reviews meta\_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Maqsam Reviews & Product Details Visit Website The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. * * * Product Website Maqsam Seller [Maqsam](https://www.g2.com/sellers/maqsam) Discussions [Maqsam Community](https://www.g2.com/products/maqsam/discuss) Languages Supported Arabic, English Solution Type All-in-One Overview by Rana Qubain Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/maqsam/pricing) ## Maqsam Integrations (10) What do users say about integrations? Verified by Maqsam [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesloft ](https://www.g2.com/products/salesloft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) Show More ![Fares T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fares T.") FT Fares T. Strategy Advisor to the Minister and Deputy Prime Minister Small-Business (50 or fewer emp.) 5/13/2026 "User-Friendly IP Call Solution, Stellar Support" 4.5/5 What do you like best about Maqsam? I use Maqsam for calls over IP, and it nicely replaces normal phone calls on local lines. Their team is nice and helpful. The solution is user-friendly and the initial setup is easy once the legal documents are there. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Integration with Hubspot would be a nice plus. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam replaces normal phone calls on local lines. The solution is user-friendly. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12805635/official_response/edit) Thank you Fares for taking the time to share your feedback! We’re happy to hear you’re finding value in the platform. Also, HubSpot integration has been available with Maqsam from day one, feel free to reach out to our support team, and they’ll be happy to walk you through it. Validated ReviewerSource: Organic ![Nader Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nader Y.") NY Nader Y. Customer Service Manager Small-Business (50 or fewer emp.) 3/31/2026 "Exceptional Support and Swift Problem Resolution" 5/5 What do you like best about Maqsam? I like Maqsam because of their support and customer success teams, who handle our inquiries and problems professionally. The support team solves our technical issues immediately, making them a reliable link for us in Maqsam. Another thing I appreciate is how easy the initial setup was for our in-house call center team. Review collected by and hosted on G2.com. What do you dislike about Maqsam? nothing Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam efficiently resolves issues. Their support team fixes technical problems immediately, and the customer success team is a vital link, handling inquiries professionally. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12567867/official_response/edit) Thank you Nader for taking the time to review Maqsam, we really appreciate it!! Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 5/31/2026 "Simple, Intuitive UI That’s Easy to Use" 4/5 What do you like best about Maqsam? The UI as it's very simple to use with out needed to specify training Review collected by and hosted on G2.com. What do you dislike about Maqsam? The CS team is good, but they need to be more expert in the tech issues Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I was seeking integration, and the CS team supported me from A to Z Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12896191/official_response/edit) Thank you for the feedback! Great to hear the UI is working well for you. Noted on the technical support, we're always working to improve. Glad the integration was a success! Current UserValidated ReviewerSource: Organic ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Pre-sales consultant Mid-Market (51-1000 emp.) 11/30/2024 "Maqsam review" 4.5/5 What do you like best about Maqsam? Easy of make calls around the world, well integrated with zoho crm, easy to fetch calls reports Review collected by and hosted on G2.com. What do you dislike about Maqsam? Calls filters option sometimes navigation in calls filters I mess with. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam dialer support centre is excellent they resolved any error asap, also after zoho and Maqsam integration is benefit us to just click on the number to call, no need to select the country everytime when you work with worldwide clients Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-10586782/official_response/edit) We're thrilled to hear that Maqsam has been beneficial for you in making calls around the world and integrating with the CRM. Thank you for taking the time to review us Narender! 1/13/2026 Current UserValidated ReviewerSource: Thank You page ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.") AA Ahmed A. Small-Business (50 or fewer emp.) 1/30/2026 "Effortless Integration and Usability with Maqsam" 4.5/5 What do you like best about Maqsam? I like that Maqsam is easy to use and straightforward. I also appreciate the Zoho integration, which makes making and logging calls effortless. The initial setup of Maqsam was very easy and straightforward. Review collected by and hosted on G2.com. What do you dislike about Maqsam? spam detection Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for acquiring a local number and effortlessly making and logging calls with Zoho integration. It's easy to use and straightforward. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12095965/official_response/edit) Thank you Ahmed for taking the time to share your feedback, we appreciate it! Current UserValidated ReviewerSource: Organic ![Bahaa F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bahaa F.") BF Bahaa F. Sr. Sales Account Manager Small-Business (50 or fewer emp.) 12/24/2025 "Effortless Communication, Built for Real Teams" 5/5 What do you like best about Maqsam? how simple it feels despite doing a lot under the hood. Calls are clear, routing just works, and everything you need is in one place without overcomplicating things. It feels built for real teams, not just for ticking technical boxes Review collected by and hosted on G2.com. What do you dislike about Maqsam? some advanced features take time to discover and configure, especially if you’re not deeply technical Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? solves the problem of messy, unreliable business calling. It brings all calls, routing, recordings, and tracking into one system Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12136551/official_response/edit) Thank you Bahaa for taking the time to share your feedback, we appreciate it! Current UserValidated ReviewerSource: Organic ![Mahmoud Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahmoud Z.") MZ Mahmoud Z. operation manager Small-Business (50 or fewer emp.) 5/20/2026 "Easy to Use and Effortless to Get Started" 5/5 What do you like best about Maqsam? easy to use not so hard software i recommend it very good support , Review collected by and hosted on G2.com. What do you dislike about Maqsam? to be honest they need to keep up with the competitors in the market , with the new features Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? they solve all issues Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12844509/official_response/edit) Thank you for taking the time to review us! Validated ReviewerSource: Organic ![Ezz Eldin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ezz Eldin S.") ES Ezz Eldin S. Account Manager Small-Business (50 or fewer emp.) 6/7/2026 "Does the Job Smoothly, No Issues So Far" 4.5/5 What do you like best about Maqsam? Does the required Job without encountering issues Review collected by and hosted on G2.com. What do you dislike about Maqsam? Nothing in Particular, all good for me, maybe the dialer can look better Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? VOIP calling prospects without the need to roam Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12928914/official_response/edit) Thank you Ezz Eldin for the review! We're glad Maqsam is getting the job done seamlessly. Noted on the dialer design, appreciate it. Validated ReviewerSource: Organic ![Prashant K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prashant K.") PK Prashant K. Chief Marketing Officer 12/2/2025 "Seamless Connections Made Easy with Maqsam" 5/5 What do you like best about Maqsam? I appreciate Maqsam for its integration capabilities and seamless connectivity, especially when it comes to automating outbound calls for sales representatives. The ability to integrate with other tools, like HubSpot, enhances the effectiveness of my workflows. I find that Maqsam makes it easy to establish smooth connections, which is vital for maintaining efficient communication channels. Additionally, the initial setup was quick, which added to the convenience and ease of adoption. Overall, these aspects make Maqsam a perfect fit for my needs, and I am inclined to highly recommend it to others, as evidenced by my perfect recommendation score. Review collected by and hosted on G2.com. What do you dislike about Maqsam? i love it. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam to automate outbound calls and benefit from seamless integration and connectivity, improving my sales operations. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12033223/official_response/edit) Thanks a lot Prashant for your valuable feedback, we appreciate it! We're glad to be able to serve you. Validated ReviewerSource: Organic ![Ruchier N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruchier N.") RN Ruchier N. Customer Service Manager Mid-Market (51-1000 emp.) 5/19/2026 "Reliable Service with Truly Impressive Customer Support" 5/5 What do you like best about Maqsam? Reliable, excellent service overall. Their customer support is genuinely impressive and makes the experience even better. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Sometimes, random issues come up, and it needs some work to address them. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? It specifically provides an excellent calling platform. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12837209/official_response/edit) Thank you for the kind words! Reliability and great support are what we strive for, glad it shows. We hear you on the occasional issues and are always working to make the experience smoother. Validated ReviewerSource: Organic ## Questions about Maqsam? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Maqsam ](https://www.g2.com/products/maqsam/discussions/new) GU Guest User • Last activity 5 months ago What is Maqsam used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-maqsam-used-for) [ View all Discussions ](https://www.g2.com/products/maqsam/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/maqsam/pricing) Maqsam Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2b92692d26abba3f3bcc55953ed750a5/ziwo.jpg "Product Avatar Image") ZIWO 4.9/5(79) [ Compare Now ](https://www.g2.com/compare/maqsam-vs-ziwo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-maqsam) ##### ##### Maqsam Features Channels Voice Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards Platform Mobile Access IVR [ View More Features ](https://www.g2.com/products/maqsam/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,639) ](https://www.g2.com/products/aircall/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/maqsam/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which education HR platforms offer customizable workflows for complex tenure, promotion, and merit review approval processes?](https://www.g2.com/discussions/which-education-hr-platforms-offer-customizable-workflows-for-complex-tenure-promotion-and-merit-review-approval-processes)[What practice management system offers the best analytics features?](https://www.g2.com/discussions/what-practice-management-system-offers-the-best-analytics-features)[Which enterprise content delivery network (eCDN) platforms have pre-built connectors to streaming infrastructure and broadcast systems?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-platforms-have-pre-built-connectors-to-streaming-infrastructure-and-broadcast-systems) [Which event registration platforms do event teams actually stick with after the first event rather than switching to something else next time?](https://www.g2.com/discussions/which-event-registration-platforms-do-event-teams-actually-stick-with-after-the-first-event-rather-than-switching-to-something-else-next-time)[Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements)[Pros and Cons Details](https://www.g2.com/products/maqsam/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)