--- title: Maqsam Reviews meta\_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Maqsam Reviews & Product Details Visit Website The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. * * * Product Website Maqsam Seller [Maqsam](https://www.g2.com/sellers/maqsam) Discussions [Maqsam Community](https://www.g2.com/products/maqsam/discuss) Languages Supported Arabic, English Solution Type All-in-One Overview by Rana Qubain Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/maqsam/pricing) ## Maqsam Integrations (10) What do users say about integrations? Verified by Maqsam [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesloft ](https://www.g2.com/products/salesloft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) Show More ![mahmoud a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mahmoud a.") MA mahmoud a. Call Center Agent Small-Business (50 or fewer emp.) 2/25/2026 "Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call." 5/5 What do you like best about Maqsam? The app’s strongest feature is its ability to generate detailed, well-organized reports. Review collected by and hosted on G2.com. What do you dislike about Maqsam? The main issue I didn’t like was that, in rare cases, there was interference. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? The most important problem this application solved for me is being able to receive customer calls easily and flexibly, as well as initiate calls and add multiple phone numbers to the call center. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12404841/official_response/edit) Thank you, Mahmoud, for your kind words and for taking the time to leave a review! We’re committed to continuously improving our platform. 4/11/2026 Current UserValidated ReviewerSource: Organic ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.") AA Ahmed A. Small-Business (50 or fewer emp.) 3/8/2026 "Efficient VoIP with Outstanding Support" 4.5/5 What do you like best about Maqsam? I like Maqsam because of their high-quality support team and highly skilled support agents who ensure my problem is 100% solved before closing the support ticket. Setting up Maqsam was super easy since they set up everything for us directly and were always available to provide additional support when we needed it. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Having a dedicated account manager. Even though we already have an account manager, he doesn't answer our messages quickly and I end up having to wait more than 5 days to get a response on my messages. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for receiving and handling multiple VoIP calls, automating outgoing calls to customers, and generating custom reports to fit our needs. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12450930/official_response/edit) Thank you Ahmed for taking the time to share your feedback, we really appreciate it! Your note is also taken into consideration, thank you :) Validated ReviewerSource: Organic ![Erah E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erah E.") EE Erah E. Small Business Owner Small-Business (50 or fewer emp.) 5/19/2026 "Easily Connect with Clients Globally" 4.5/5 What do you like best about Maqsam? I like that I can hear our clients' concerns, and I appreciate being able to contact them no matter where in the world they are. The initial setup was easy, which I find really convenient. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Sometimes it's hard to understand the sounds from the other caller. Please improve the voice sound of my callers. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam to call clients across the world, discuss concerns, and hear client feedback, even with sound quality issues. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12835780/official_response/edit) Thank you Erah! Glad we're keeping you connected globally. If the problem persists, feel free to reach out to support anytime. Validated ReviewerSource: Organic ![Sarmad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarmad A.") SA Sarmad A. Board Member Small-Business (50 or fewer emp.) 5/14/2026 "Easy to Use with Access Across Many Countries" 5/5 What do you like best about Maqsam? ease of use, easy access, so many countries! Review collected by and hosted on G2.com. What do you dislike about Maqsam? Nothing at all, very good platform. Wish they covered even more countries! like Libya, Tunisia Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? access for wellbeing to people in remote corners of the world! Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12810380/official_response/edit) Thank you for the review Sarmad, your feedback is well noted :) Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 5/19/2026 "Maqsam Makes Calling Easy with Clear Call History" 5/5 What do you like best about Maqsam? The Maqsam calling process is good, and it’s easy to check the call history. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Currently not noted any dislike things about it Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? was facing call not connecting issue and its resolved Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12837774/official_response/edit) Thank you for the feedback! We appreciate it :) 8/4/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 6/18/2026 "Fast and easy-to-use performance with supportive and cooperative sales." 5/5 What do you like best about Maqsam? The speed of performance when creating an account, the ease of using the application for users, in addition to the significant and fruitful cooperation of the support and sales team. Review collected by and hosted on G2.com. What do you dislike about Maqsam? There is almost nothing disappointing, on the contrary, I highly recommend it. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? A switch solved a big problem by connecting all users present in the workplace and those not present in the workplace. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12976877/official_response/edit) Thank you for taking the time to review us, we appreciate it! Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 6/2/2026 "Fast, Reliable Number Provisioning with User-Friendly Reports" 5/5 What do you like best about Maqsam? Maqsam has provided every number we’ve requested so far, in any country, and in a very short time. The system is user-friendly, and the reports are precise, detailed, and easy to rely on. Review collected by and hosted on G2.com. What do you dislike about Maqsam? As for downsides, compared with other tools, the only issue I can point to is that the system sometimes goes down in the middle of my work. That said, support is responsive and works on resolving it. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? We once asked for an even more detailed report, and maqsam actually added a daily reporting section with very specific information covering all the data. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12810788/official_response/edit) Thank you for the kind words! Glad the numbers and reporting are working well for you. And appreciate your patience and continued trust in Maqsam! Validated ReviewerSource: Organic ![Leen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leen A.") LA Leen A. Customer Service Coordinator Small-Business (50 or fewer emp.) 5/14/2026 "Always Up to Date with a Very Supportive Team" 5/5 What do you like best about Maqsam? They are always up to date, and the team are being very supportive Review collected by and hosted on G2.com. What do you dislike about Maqsam? Nothing actually, but may be I would recommend to add chat option Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Making calls and whatsapp Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12810614/official_response/edit) Thank you, Leen! Your feedback and recommendation are appreciated :) Current UserValidated ReviewerSource: Organic ![Hassan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hassan S.") HS Hassan S. Small-Business (50 or fewer emp.) 3/9/2026 "Reliable Support, Smooth Setup for Call Centers" 4.5/5 What do you like best about Maqsam? I appreciate the experience with Maqsam and the immediate support I receive, even outside of working hours. The setup was smooth, which made starting out very easy for my team of 10 in the company. I've been using Maqsam for 4 years. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I find it difficult to test for issues with Maqsam. They have to test the user experience through the platform from their side to understand the issue quickly instead of waiting for the client to provide more details. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam supports my call center team with daily activities and IVR adjustments, providing immediate support even outside working hours. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12452772/official_response/edit) Thank you Hassan for taking the time to share your feedback! We appreciate it and your notes are taken into consideration. Validated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 7/23/2026 "Easy to Use with Uninterrupted Calls" 5/5 What do you like best about Maqsam? easy to use and i can call anyone from any country Review collected by and hosted on G2.com. What do you dislike about Maqsam? When the connection is poor. He load himself slower than usual Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? easy to call and easy to use Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Maqsam? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Maqsam ](https://www.g2.com/products/maqsam/discussions/new) GU Guest User • Last activity 5 months ago What is Maqsam used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-maqsam-used-for) [ View all Discussions ](https://www.g2.com/products/maqsam/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/maqsam/pricing) Maqsam Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2b92692d26abba3f3bcc55953ed750a5/ziwo.jpg "Product Avatar Image") ZIWO 4.9/5(79) [ Compare Now ](https://www.g2.com/compare/maqsam-vs-ziwo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-maqsam) ##### ##### Maqsam Features Channels Voice Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards Platform Mobile Access IVR [ View More Features ](https://www.g2.com/products/maqsam/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,638) ](https://www.g2.com/products/aircall/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/maqsam/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which education HR platforms offer customizable workflows for complex tenure, promotion, and merit review approval processes?](https://www.g2.com/discussions/which-education-hr-platforms-offer-customizable-workflows-for-complex-tenure-promotion-and-merit-review-approval-processes)[What practice management system offers the best analytics features?](https://www.g2.com/discussions/what-practice-management-system-offers-the-best-analytics-features)[Which enterprise content delivery network (eCDN) platforms have pre-built connectors to streaming infrastructure and broadcast systems?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-platforms-have-pre-built-connectors-to-streaming-infrastructure-and-broadcast-systems) [Which event registration platforms do event teams actually stick with after the first event rather than switching to something else next time?](https://www.g2.com/discussions/which-event-registration-platforms-do-event-teams-actually-stick-with-after-the-first-event-rather-than-switching-to-something-else-next-time)[Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements)[Pros and Cons Details](https://www.g2.com/products/maqsam/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)