--- title: Maqsam Reviews meta\_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Maqsam Reviews & Product Details Visit Website The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. * * * Product Website Maqsam Seller [Maqsam](https://www.g2.com/sellers/maqsam) Discussions [Maqsam Community](https://www.g2.com/products/maqsam/discuss) Languages Supported Arabic, English Solution Type All-in-One Overview by Rana Qubain Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/maqsam/pricing) ## Maqsam Integrations (10) What do users say about integrations? Verified by Maqsam [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesloft ](https://www.g2.com/products/salesloft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) Show More ![Saikiran P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saikiran P.") SP Saikiran P. Business Development Associate Mid-Market (51-1000 emp.) 7/3/2026 "Easy Calling and Recording Tracking All in One App." 5/5 What do you like best about Maqsam? We can easily call any number, track the recordings, and listen to them directly in the app. We can also add as many numbers as we want to use for calling. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Sometimes, some calls get disconnected automatically. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I’m using Maqsam for my work, and it’s been very fast and accurate so far. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-13062905/official_response/edit) Thank you for taking the time to review us. We're sorry to hear about the calls issue. Please don't hesitate to reach out to support@maqsam.com and our team will make sure it's resolved for you. Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") UP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 5/14/2026 "Maqsam’s Intuitive Interface and Always-Available 24/7 Support" 5/5 What do you like best about Maqsam? Maqsam is incredibly user-friendly, which has made the onboarding process seamless for our global team of agents coming from many different countries. The interface is intuitive, and we truly value the fact that we can reach Maqsam support at any time; their 24/7 availability ensures our operations never skip a beat. Review collected by and hosted on G2.com. What do you dislike about Maqsam? One challenge we face is that Maqsam does not perform consistently in regions with lower internet speeds, such as Iraq and Egypt. I wish the platform was better optimized for low-bandwidth environments.We also feel there is room for improvement regarding response times for technical issues linked to external providers; these often take a few days to resolve, which can impact our daily operations. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam serves as a centralized solution for our entire communication strategy. It solves the problem of fragmented workflows by consolidating all inbound and outbound calls into a single platform. This allows us to generate detailed tracking and reports easily, giving us better visibility into our agent performance and user interactions without needing multiple tools. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12810565/official_response/edit) Thank you for your feedback! We're glad Maqsam has been easy for your global team to adopt and that our support team has been there when needed. We also appreciate your suggestions around low-bandwidth performance and external-provider response times, and we'll continue working to improve both. Validated ReviewerSource: Organic ![Omar D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omar D.") OD Omar D. AI Engineer Small-Business (50 or fewer emp.) 4/10/2026 "User-Friendly and Supportive, But Pricing May Deter" 4/5 What do you like best about Maqsam? I really like the ease of use and support with Maqsam. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. The initial setup was relatively simple, which was a plus. Review collected by and hosted on G2.com. What do you dislike about Maqsam? The monthly commitment made us cancel our entire contact center and AI voice agent solution. I was fine with running it normally and adding more users and numbers and removing as I please. This commitment made me realize I don't really need these features in my company. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for connecting my AI voice agent to a UAE number and for employees to reach out to customers as a call center. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12611914/official_response/edit) Thank you for your feedback Omar, we’re glad you found Maqsam easy to use and the setup smooth. We understand your concern around the monthly commitment. Our pricing is designed to support reliability and scalability, but we appreciate that needs can vary. Your feedback is valuable as we continue to improve our plans. Validated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/15/2026 "Maqsam: User-Friendly, Reliable, and Backed by Fast Support" 5/5 What do you like best about Maqsam? Maqsam is highly user-friendly and reliable. Their regional MENA coverage is outstanding, and their customer support team is always quick to help whenever we need assistance. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I feel that the reporting and analytics dashboard could be more customizable. It provides the basics, but more advanced filtering options would be highly beneficial. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam solved our issue with fragmented communication across remote teams. It gave us a unified cloud system, which has greatly improved our team's productivity and lowered our international calling costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 2/22/2026 "Maqsam: Transformative for Inbound and Outbound Calls" 4.5/5 What do you like best about Maqsam? I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web application. I’ve seen Maqsam improving for the last two years, especially with the sound and connection quality. The reporting is becoming clearer, providing full visibility on all the metrics needed for my team, which helps keep calls smooth. The calling process is very intuitive, including transferring and putting calls on hold. I also appreciate the accessibility from both the web app and the mobile app. The initial setup was easy and flexible, making changes in terms of IVR and assigning people to queues straightforward. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not clear voice, and so on. We tried to integrate Maqsam with Intercom or our basic platform that we are using to handle customers, our CRM. But, it didn't work as expected. So at this time, the documentation and so on was not very clear. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for handling both inbound and outbound calls efficiently, and it's accessible from mobile and web. It's improved our call quality and reporting, offering clear metrics and intuitive call management. These features help keep our support operations smooth and seamless. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12392304/official_response/edit) Thank you, Karim! We really appreciate the positive feedback and look forward to continuing to support you. Please contact our support team at support@maqsam.com to solve the remaining issues you're facing. Validated ReviewerSource: Organic ![Fawzi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fawzi A.") FA Fawzi A. Small-Business (50 or fewer emp.) 4/29/2026 "Empowers Global Client Communication with Ease" 5/5 What do you like best about Maqsam? I use Maqsam to communicate with clients around the world, and it has helped me reach and gather clients through calls. I like that I can use it anywhere from my mobile, making it convenient to stay connected. I am also able to track my employees' calls, which is valuable for my work. Setting up Maqsam was very easy, thanks to my account manager, Mariam Hassan, who was very professional and made the process much easier for me. Everything about Maqsam works well for me. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Nothing Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam to communicate globally with clients through calls. It's accessible from my mobile, allowing me to manage work anywhere, and I can track my employees’ calls. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12714073/official_response/edit) Thank you Fawzi for taking the time to review us! We are glad to hear all the positive feedback. Validated ReviewerSource: Organic ![Muhammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad S.") MS Muhammad S. Growth Manager Food & Beverages Small-Business (50 or fewer emp.) 7/15/2026 "Strong Performance and AI Integrations, but UI/UX Needs Work" 3/5 What do you like best about Maqsam? Performance/Integrations AI / Intelligence Review collected by and hosted on G2.com. What do you dislike about Maqsam? UI / UX and Quality of calls in addition to Excellent follow up Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? WhatsApp APIs and integrations also, but what's need to be more interactive to chat without templates to be free hand writing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amira Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amira Y.") AY Amira Y. Mid-Market (51-1000 emp.) 3/13/2026 "Efficient Call Management with Room for Growth" 5/5 What do you like best about Maqsam? I like how easy it is to manage calls on the Maqsam platform because it is easy to use and saves time. It allows the team to handle CST calls efficiently from one platform. I appreciate that Maqsam works very well for managing calls and reporting. Transitioning to Maqsam allowed us more flexibility and was easier to manage. Since it's a cloud-based platform, we didn't need to install any hardware, and most configuration could be done directly and smoothly. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I would like to see more plug and play CRM integrations and a slightly more intuitive dashboard for new users. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for calling the CST and summarizing the calls, improving call quality consistently. It's easy to manage calls, saving time and enabling the team to handle CST calls efficiently from one platform. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12476637/official_response/edit) Thank you Amira for sharing your feedback, we appreciate it! Validated ReviewerSource: Organic ![Hazar O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hazar O.") HO Hazar O. COO Small-Business (50 or fewer emp.) 6/2/2026 "Easiest Platform for Cloud Calling" 5/5 What do you like best about Maqsam? Ease of setup & use & fast support from ur team Review collected by and hosted on G2.com. What do you dislike about Maqsam? Pricing is a bit high, maybe it should be cheaper Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Cloud calls helping my sales team & customer success team to reach out to leads & customers quickly from Jordan Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12904916/official_response/edit) Thank you for the kind words! Glad Maqsam is helping your teams in Jordan reach leads and customers faster. We hear you on pricing, feel free to reach out to our support team to explore the best plan for your needs. Current UserValidated ReviewerSource: Organic ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry") AL Verified User in Luxury Goods & Jewelry Mid-Market (51-1000 emp.) 5/14/2026 "Continuously Improving and Adapting Fast to Market Needs" 5/5 What do you like best about Maqsam? It’s continuously improving and adapting to market needs, and it seems to be doing so faster than it did before. Review collected by and hosted on G2.com. What do you dislike about Maqsam? At the moment, there are no issues to report. All previously raised concerns have been reviewed and improved. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? It’s developing very well on the AI side. The system features and reporting are very convenient for the client, and they give us more control in our hands instead of having to reach out to support for everything. On top of that, it just keeps improving more and more. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12810431/official_response/edit) Thank you for the kind words! Continuously improving is exactly what we aim for, glad it's showing. Exciting things ahead on the AI front, stay tuned! Current UserValidated ReviewerSource: Organic ## Questions about Maqsam? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Maqsam ](https://www.g2.com/products/maqsam/discussions/new) GU Guest User • Last activity 5 months ago What is Maqsam used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-maqsam-used-for) [ View all Discussions ](https://www.g2.com/products/maqsam/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/maqsam/pricing) Maqsam Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2b92692d26abba3f3bcc55953ed750a5/ziwo.jpg "Product Avatar Image") ZIWO 4.9/5(79) [ Compare Now ](https://www.g2.com/compare/maqsam-vs-ziwo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-maqsam) ##### ##### Maqsam Features Channels Voice Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards Platform Mobile Access IVR [ View More Features ](https://www.g2.com/products/maqsam/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,638) ](https://www.g2.com/products/aircall/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/maqsam/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which education HR platforms offer customizable workflows for complex tenure, promotion, and merit review approval processes?](https://www.g2.com/discussions/which-education-hr-platforms-offer-customizable-workflows-for-complex-tenure-promotion-and-merit-review-approval-processes)[What practice management system offers the best analytics features?](https://www.g2.com/discussions/what-practice-management-system-offers-the-best-analytics-features)[Which enterprise content delivery network (eCDN) platforms have pre-built connectors to streaming infrastructure and broadcast systems?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-platforms-have-pre-built-connectors-to-streaming-infrastructure-and-broadcast-systems) [Which event registration platforms do event teams actually stick with after the first event rather than switching to something else next time?](https://www.g2.com/discussions/which-event-registration-platforms-do-event-teams-actually-stick-with-after-the-first-event-rather-than-switching-to-something-else-next-time)[Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements)[Pros and Cons Details](https://www.g2.com/products/maqsam/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)