# Maqsam Reviews **Vendor:** Maqsam **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.7/5.0 **Total Reviews:** 74 ## About Maqsam The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. ## Maqsam Pros & Cons **What users like:** - Users find Maqsam to be **easy to use** , appreciating its intuitive calling process and seamless integration capabilities. (14 reviews) - Users appreciate the **intuitive calling features** of Maqsam, enhancing convenience for both mobile and web applications. (8 reviews) - Users love the **convenient inbound and outbound calling** features of Maqsam, enhancing support team efficiency and accessibility. (7 reviews) - Users value the **excellent customer support** from Maqsam, praising responsiveness and proactivity, especially from account manager Hadeel. (7 reviews) - Users appreciate the **user-friendly interface** of Maqsam, ensuring smooth operations and efficient customer service daily. (7 reviews) - Easy Integrations (5 reviews) - Users value the **responsive customer communication** from Maqsam, enhancing support and overall user experience significantly. (4 reviews) - Users commend the **excellent customer support** from Maqsam, especially appreciating the dedication of their account manager, Hadeel. (4 reviews) - Easy Setup (4 reviews) - Users appreciate the **speed and stability** of Maqsam, enabling efficient operations and quick call connections. (4 reviews) **What users dislike:** - Users experience **call quality issues** and app bugs, leading to a frustrating and unstable communication experience. (6 reviews) - Users experience **call quality issues** with Maqsam, leading to instability and unclear voice during calls. (5 reviews) - Users experience **poor call quality** with Maqsam, citing frequent cuts and unclear voice during calls. (4 reviews) - Users report **voice quality issues** with Maqsam, citing instability and frequent cuts during calls affecting their experience. (4 reviews) - Users often face **audio issues** with Maqsam, experiencing glitches and voice repetition during calls. (2 reviews) - Users find the **complexity of advanced features** challenging, especially if they're not technically skilled. (2 reviews) - Connection Issues (2 reviews) - Users find the **filtering options inadequate** , limiting their ability to customize reports effectively in Maqsam. (2 reviews) - Users experience **integration issues** with Maqsam, limiting functionality with unsupported CRMs and causing data syncing delays. (2 reviews) - Lack of Clarity (2 reviews) ## Maqsam Discussions - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments - [View Maqsam pricing details and edition comparison](https://www.g2.com/products/maqsam/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+22%3A14%3A32+-0500&secure%5Bsession_id%5D=b136194b-25bb-4a22-af7c-cb9bd9b2e0d8&secure%5Btoken%5D=17340e7bcf8f2faa6d03fa2b47b74e7bdc1e79d4d98428bba0816c554dc7860a&format=llm_user) ## Maqsam Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Maqsam Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Maqsam Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,546 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews)