JF

Jose F.

CDO

Enterprise (> 1000 emp.)

10/26/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Mapp is the sexiest marketing technology company today"

5/5

What do you like best about Mapp Marketing Cloud?

How simple it and powerful the platform is. It's incredible how reliable the platform is, I can easily automate a chain communication strategy. With the segmentation feature I can easily deliver the right message to the right person at the right time. But I think my favorite functionality is the navigation between channels, super easy and interactive. Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

I'd like to have more social media features and also to have it connected to the other channels. Social media requirements grow every day and we have a high demand to easily navigate between all channels, including the social ones. Review collected by and hosted on G2.com.

Recommendations to others considering Mapp Marketing Cloud:

Centralize all your content with Mapp, it’s really important to be consistent on your communication with your customer. If you don't have control over the content you share, using multiple platforms will be at risk of send the messages at the wrong time, by for example offering a product to a customer who already purchased that item. Mapp can also help you optimize your digital investments by controlling the communication, a central or unique platform is the best way to guarantee that, give a try to Mapp platforms. Review collected by and hosted on G2.com.

What problems is Mapp Marketing Cloud solving and how is that benefiting you?

The famous data silos are finally getting overcome with Mapp, now we can help customers centralize data from all over the company in one place. The communication through channels is also a game changer, it enables us to centralize the communication and also standardize it, making sure we have a consistent communication with the customers. Review collected by and hosted on G2.com.

LS

Lisa S.

Head of CRM

Enterprise (> 1000 emp.)

11/23/2018

"good for email sending, personal support, improvement of setups, cooperation"

3/5

What do you like best about Mapp Marketing Cloud?

- communication with Key Account

- cooperation with technical team

- fast escalation steps

- willigness to learn from each other Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

- wrong feedback on technical issues from support

- no easy integration: API endpoints for data exports, imports,... Review collected by and hosted on G2.com.

What problems is Mapp Marketing Cloud solving and how is that benefiting you?

- very fast email sendout, which is super important for the Westwing business

- biggest share of daily revenue coming from daily sendouts

- response queue events makes it possible to maintain activations and deactivations of customers on our own = increase share of addressable members Review collected by and hosted on G2.com.

SG

Silvio G.

Employee

Mid-Market (51-1000 emp.)

11/20/2018

"The importance of the reports"

4/5

What do you like best about Mapp Marketing Cloud?

The opportunity to have a reportistic that can allow us to monitorate our campaign and so we can apply eventual actions Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

An high number of blacklisted and skipped Review collected by and hosted on G2.com.

MI

Massimo I.

-

Mid-Market (51-1000 emp.)

11/7/2018

"Satisfactory service."

3/5

What do you like best about Mapp Marketing Cloud?

Availability of the reference account Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

Lack of integration with Magento 2 during the start-up phase of the project. Moments of slowdown of the platform. Review collected by and hosted on G2.com.

UM

Verified User in Market Research

Small-Business (50 or fewer emp.)

5/21/2018

"An easy way to view and protect important data"

3.5/5

What do you like best about Mapp Marketing Cloud?

In a research study, where ethics are so incredibly crucial for the analysis to be sent to an institution, this software is incredibly useful. It helps protect and analyze the data we collected without worrying anything would be compromised. Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

Because a lot of the content is personalized, I'm assuming this is fairly pricey software which isn't helpful for smaller companies to be able to use this. Review collected by and hosted on G2.com.

What problems is Mapp Marketing Cloud solving and how is that benefiting you?

I was solving the acquisition and analysis portion of the research project I was working on. As I previously mentioned, we were able to make sure the data was secure and this was included in our proposal/ wrap up that was sent to the California Institute of Intelligence and Telecommunications. Also, the software is personalized so I feel that it was catered to what we were specifically working on. Review collected by and hosted on G2.com.

IB

Verified User in Banking

Enterprise (> 1000 emp.)

11/8/2018

"Mapp has a good solution and they are easy to cooperate with. "

5/5

What do you like best about Mapp Marketing Cloud?

The email and push solutions. And our two main contacts are always helpful. Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

I do not dislike anything in particular. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

11/22/2018

"Great Staff, Interface could have more features"

4/5

What do you like best about Mapp Marketing Cloud?

Account Managers and executives are always available to help and the interface is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

Reports are old fashioned, interface could have more features and automations. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/20/2018

"positive"

3/5

What do you like best about Mapp Marketing Cloud?

Easy Clustering options. The assistance from the vendor team is good Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

Platform usability should be improved, some fucntions and buttons are not clear. better focus on translations Review collected by and hosted on G2.com.

DM

Daniel M.

Business Development

Computer Software

Mid-Market (51-1000 emp.)

6/1/2018

"Great Product"

3.5/5

What do you like best about Mapp Marketing Cloud?

This product has very good ease of use that makes it a favorite of our workers Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

I can't think of anything I dislike about it Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/31/2018

"Connections Made Easy"

4.5/5

What do you like best about Mapp Marketing Cloud?

I enjoy how simple it is to connect with customers and potential customers. Marketing efforts have been simplified. Review collected by and hosted on G2.com.

What do you dislike about Mapp Marketing Cloud?

At this current time I have no complaints. I guess just keep up with the improvement of being even more user friendly. Review collected by and hosted on G2.com.