I have plenty to say good things about Maple CRM as I was using it the most (daily and almost every hour) as an administrator some of them could be -

1) Has almost all of the Objects/modules that can be used and easy to reach. They have been working on UI which hopefully will be rolled out soon.

2) There are learning videos that require extensive time and support. Although it can be made better.

3) The Support is fabulous. I would highlight the team and especially CSM Swetha working with us to listen and suggest if there could be something better that can be done.

4) Implementation is quite flexible. It is easy but might expect time.

5) Only platform where there could be Client Facing Accounts and Interaction.

6) Although limited integrations whichever is provided don't create a challenge mostly.

7) Can store the documents as well. Review collected by and hosted on G2.com.

There are certain modules/Objects that they focus less for instance it's Leads. Making less effort on the Marketing Integrations OR functions that might help the Marketing department more.

Another point is that there is less Automation, although expecting too much as compared to other CRMs but that's also becoming common nowadays. Review collected by and hosted on G2.com.

User Friendly, Easy of Implementation, Supportive. Review collected by and hosted on G2.com.

The status has to change individually for Accounts, Customer and Deal. Review collected by and hosted on G2.com.

This tool is easy to use and helps manage customer relationships effectively. Review collected by and hosted on G2.com.

It is challenging to create graphs when working with larger datasets or when trying to make comparisons. Review collected by and hosted on G2.com.

The best thing I like about Maple CRM is their on time support and updates regarding new features. They provide customized solution based on the needs of the client. Review collected by and hosted on G2.com.

Nothing comes in mind as of now. In future I hope they will come up with new features. Review collected by and hosted on G2.com.

I have been using their CRM service for the past four years. The staff is very cooperative, and the CRM is easy to use and understand. Review collected by and hosted on G2.com.

It’s surprisingly easy to use, though I wish it had more advanced features Review collected by and hosted on G2.com.

The platform is intuitive and makes managing leads, tracking follow-ups, and setting reminders straightforward, saving our team time and effort. Its contact management feature is well-organized, which has been beneficial in segmenting and prioritizing leads effectively. The reporting tools, while basic, provide insights into performance metrics that are useful for team evaluations. Review collected by and hosted on G2.com.

They can keep updating themselves with the latest softwares & databases Review collected by and hosted on G2.com.

Maple CRM helps us to manage the customer data well organized. As a B2B financial services company, managing client data effectively is utmost important to us and a good data management tool was essential to us and thus we have tied up with Maple CRM. Maple CRM truly deserves praise for its reporting and analytics building capability. The built-in reporting tools provide valuable insights into our customer analysis efforts, allowing us to identify trends, measure performance, and make data-driven decisions to optimize our strategy.

Maple CRM's onboarding process was efficient, and their support team is always on standby to assist us. We've been utilizing Maple CRM for 5 years now, and it's been instrumental in our business process automation now. Review collected by and hosted on G2.com.

Nothing much, Maple crm is a perfect tool Review collected by and hosted on G2.com.

It was difficult to manage all the leads we are getting from different sources, Maple CRM has helped us to divide the leads into different categories so that we can prioritize the leads accordingly.

Maple CRM has made the process of generating and sharing the quotation with the client a lot easier.

I would say the most interesting feature provided by maple crm is the daily work report of all sales executives, this helped us to track the employee performance.

How do you rate the support from Maple CRM Team?

The support team has helped us a lot in onboarding process, and are very quick to resolve any issues also.

We are using Maple CRM from past 6 months and we are really happy with the support we get from Maple CRM team. Review collected by and hosted on G2.com.

The quality of logo in the quotation was low at first, took time to increase the quality apart form that everything looks good! Review collected by and hosted on G2.com.

Maple CRM helps our sales executives to easily learn the application and start using it from day one. Mobile app is handy and helps them when they are on the move.

Also they are happy that they dont have to submit their daily status report, instead Maple CRM will generate and send it automatically on daily basis Review collected by and hosted on G2.com.

Nothing to mention as a drawback.

But analytics can be improved in the CRM system to help the top management Review collected by and hosted on G2.com.

Ease of implementation

Ease of use

Excellent customer support

Features are sufficient for an engineering industry requirement

Very friendly staff as they have tremondous patience and responses have been always very prompt. Review collected by and hosted on G2.com.

Maple CRM could provide a quick reference manual.

I don't say this as a 'dislike' but there is a scope for improvement for this excellent Sales CRM software. Review collected by and hosted on G2.com.