--- title: Maple CRM Reviews meta\_title: 'Maple CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how Maple CRM works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 37 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Maple CRM Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Maple CRM, enabling effective management of customer relationships seamlessly. [(7 mentions)](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857713&qs=pros-and-cons#reviews) Users commend the **excellent customer support** from Maple CRM, highlighting responsiveness and professional assistance with queries. [(6 mentions)](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857263&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Maple CRM, finding it intuitive for managing leads and customer data effectively. [(4 mentions)](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857244&qs=pros-and-cons#reviews) Users appreciate the **efficient lead management** of Maple CRM, streamlining immigration cases and enhancing overall transparency. [(3 mentions)](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857179&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Maple CRM, making lead management and data handling effortless and efficient. [(3 mentions)](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857555&qs=pros-and-cons#reviews) Users express concerns about **integration issues** and the need for better automation and mobile functionality in Maple CRM. [(2 mentions)](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857632&qs=pros-and-cons#reviews) Users feel that the **limited customization** options in Maple CRM hinder flexibility and integration capabilities. [(2 mentions)](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857652&qs=pros-and-cons#reviews) Users notice the **absence of advanced features** in Maple CRM, particularly missing an integrated HR management module. [(2 mentions)](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857596&qs=pros-and-cons#reviews) Users find it difficult to create **graphs with larger datasets** , complicating data comparisons and analysis. [(1 mentions)](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=2420380&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Maple CRM ##### 1. Ease of Use Users value the **ease of use** of Maple CRM, enabling effective management of customer relationships seamlessly. [ See 7 mentions ](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857713&qs=pros-and-cons#reviews) See Related User Reviews AK Ajay K. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Case Management and Streamlined Immigration Processes" What do you like about Maple CRM? What I like best about Maple CRM is how efficiently it manages skilled and work permit cases end-to-end, from lead tracking to visa outcome. It simpli ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Customer Management Made Simple" What do you like about Maple CRM? This tool is easy to use and helps manage customer relationships effectively. ##### 2. Customer Support Users commend the **excellent customer support** from Maple CRM, highlighting responsiveness and professional assistance with queries. [ See 6 mentions ](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857263&qs=pros-and-cons#reviews) See Related User Reviews ![Sarita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarita S.") SS Sarita S. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support and Professional Service" What do you like about Maple CRM? Excellent experience with Maple CRM. Every single query was handled smoothly and professionally ![Shani O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shani O.") SO Shani O. 4.5/5 "Efficient and Supportive CRM for Lead Management" What do you like about Maple CRM? I have been using Maple CRM for about a year, and it has been a great experience. The software is very user-friendly, easy to navigate, and helps mana ##### 3. Efficiency Users appreciate the **efficiency** of Maple CRM, finding it intuitive for managing leads and customer data effectively. [ See 4 mentions ](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857244&qs=pros-and-cons#reviews) See Related User Reviews AK Ajay K. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Case Management and Streamlined Immigration Processes" What do you like about Maple CRM? What I like best about Maple CRM is how efficiently it manages skilled and work permit cases end-to-end, from lead tracking to visa outcome. It simpli ![Shani O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shani O.") SO Shani O. 4.5/5 "Efficient and Supportive CRM for Lead Management" What do you like about Maple CRM? I have been using Maple CRM for about a year, and it has been a great experience. The software is very user-friendly, easy to navigate, and helps mana ##### 4. Lead Management Users appreciate the **efficient lead management** of Maple CRM, streamlining immigration cases and enhancing overall transparency. [ See 3 mentions ](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857179&qs=pros-and-cons#reviews) See Related User Reviews AK Ajay K. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Case Management and Streamlined Immigration Processes" What do you like about Maple CRM? What I like best about Maple CRM is how efficiently it manages skilled and work permit cases end-to-end, from lead tracking to visa outcome. It simpli ![Shani O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shani O.") SO Shani O. 4.5/5 "Efficient and Supportive CRM for Lead Management" What do you like about Maple CRM? I have been using Maple CRM for about a year, and it has been a great experience. The software is very user-friendly, easy to navigate, and helps mana ##### 5. User-Friendly Users appreciate the **user-friendly interface** of Maple CRM, making lead management and data handling effortless and efficient. [ See 3 mentions ](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857555&qs=pros-and-cons#reviews) See Related User Reviews ![Shani O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shani O.") SO Shani O. 4.5/5 "Efficient and Supportive CRM for Lead Management" What do you like about Maple CRM? I have been using Maple CRM for about a year, and it has been a great experience. The software is very user-friendly, easy to navigate, and helps mana ![Saahil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saahil M.") SM Saahil M. Small-Business (50 or fewer emp.) 4.5/5 "Intensive Process Oriented" What do you like about Maple CRM? I have plenty to say good things about Maple CRM as I was using it the most (daily and almost every hour) as an administrator some of them could be - ### Top Cons or Disadvantages of Maple CRM ##### 1. Integration Issues Users express concerns about **integration issues** and the need for better automation and mobile functionality in Maple CRM. [ See 2 mentions ](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857632&qs=pros-and-cons#reviews) See Related User Reviews ![Shani O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shani O.") SO Shani O. 4.5/5 "Efficient and Supportive CRM for Lead Management" What do you dislike about Maple CRM? I don’t have major complaints, but it would be nice if Maple CRM added more integration options and improved the mobile interface. ![Saahil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saahil M.") SM Saahil M. Small-Business (50 or fewer emp.) 4.5/5 "Intensive Process Oriented" What do you dislike about Maple CRM? There are certain modules/Objects that they focus less for instance it's Leads. Making less effort on the Marketing Integrations OR functions that mig ##### 2. Limited Customization Users feel that the **limited customization** options in Maple CRM hinder flexibility and integration capabilities. [ See 2 mentions ](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857652&qs=pros-and-cons#reviews) See Related User Reviews ![Shani O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shani O.") SO Shani O. 4.5/5 "Efficient and Supportive CRM for Lead Management" What do you dislike about Maple CRM? I don’t have major complaints, but it would be nice if Maple CRM added more integration options and improved the mobile interface. ![Saahil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saahil M.") SM Saahil M. Small-Business (50 or fewer emp.) 4.5/5 "Intensive Process Oriented" What do you dislike about Maple CRM? There are certain modules/Objects that they focus less for instance it's Leads. Making less effort on the Marketing Integrations OR functions that mig ##### 3. Missing Features Users notice the **absence of advanced features** in Maple CRM, particularly missing an integrated HR management module. [ See 2 mentions ](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=1857596&qs=pros-and-cons#reviews) See Related User Reviews AK Ajay K. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Case Management and Streamlined Immigration Processes" What do you dislike about Maple CRM? What I dislike about Maple CRM is the absence of an integrated HR management module. Adding features to track staff attendance and leave would make it ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great user experience" What do you dislike about Maple CRM? It’s surprisingly easy to use, though I wish it had more advanced features ##### 4. Learning Curve Users find it difficult to create **graphs with larger datasets** , complicating data comparisons and analysis. [ See 1 mentions ](https://www.g2.com/products/maple-crm/reviews?filters%5Bsentiment_snippet%5D=2420380&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Customer Management Made Simple" What do you dislike about Maple CRM? It is challenging to create graphs when working with larger datasets or when trying to make comparisons. ## Top-Rated Alternatives [ ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") Dynamics 365 Sales 3.8/5(1,623) ](https://www.g2.com/products/dynamics-365-sales/reviews) [ View All Alternatives ](https://www.g2.com/products/maple-crm/competitors/alternatives) ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 7/9/2024 "A must tool to have" 3.5/5 What do you like best about Maple CRM? I like the approach, the tools and customer support. Review collected by and hosted on G2.com. What do you dislike about Maple CRM? I dont like the fact that we cant use our logo on the portal anywhere as its our branding as well. Review collected by and hosted on G2.com. What problems is Maple CRM solving and how is that benefiting you? Its benefining us in being more organized. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ankit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit B.") AB Ankit B. Assistant Director Mid-Market (51-1000 emp.) 6/25/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Best CRM Software for SMB's" 4.5/5 What do you like best about Maple CRM? Maple CRM is very easy to use and helping us with the best support services at less price. Review collected by and hosted on G2.com. What do you dislike about Maple CRM? There are no dislikes as such but sometimes the system stuck due to heavy files. Review collected by and hosted on G2.com. Recommendations to others considering Maple CRM: For SMB's this CRM system is best as they are very cost-efficient and easy to implement within the organization. For 50-100 employees, this is best suited CRM software. For all the purposes this software is best, for email marketing, SMS marketing, Invoice creation, Estimate creation, and other required modules as well. So, we highly recommend Maple CRM to others as well for their business growth. Review collected by and hosted on G2.com. What problems is Maple CRM solving and how is that benefiting you? We are using Maple CRM for 4 years and at initial, it was simple CRM software but now they upgraded to several things. From sales to accounts to Documentation, we are now handling everything over the Maple CRM. Review collected by and hosted on G2.com. Show More 11/10/2021 Validated ReviewerIncentivizedSource: G2 invite ![Mansi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mansi K.") MK Mansi K. Front Office Executive Mid-Market (51-1000 emp.) 10/19/2021 "Good CRM system" 4.5/5 What do you like best about Maple CRM? Easy and simple to use, I have personally used this software and this is user-friendly software Review collected by and hosted on G2.com. What do you dislike about Maple CRM? As of now, there is no dislike and we are happy to use Maple CRM Review collected by and hosted on G2.com. What problems is Maple CRM solving and how is that benefiting you? Earlier we were using google sheets for sharing the leads to sales executive but Maple CRM help us with automate the system. Review collected by and hosted on G2.com. Show More 11/9/2021 Validated ReviewerIncentivizedSource: G2 invite ![Akanksha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akanksha G.") AG Akanksha G. Client Relationship Manager Mid-Market (51-1000 emp.) 7/28/2021 "Comprehensive CRM with a variety of functions" 4.5/5 What do you like best about Maple CRM? MAPLE CRM is a fantastic solution for managing leads and keeping track of your lead actions. In comparison to standard excel sheets, it is unquestionably a viable solution. Maple CRM is also cost-effective and efficient when compared to other providers on the market. I've been utilizing their services for the past three years and have never had any issues. Review collected by and hosted on G2.com. What do you dislike about Maple CRM? The learning curve is steep. It takes 3 to 5 days for a new user to grasp the system entirely. Review collected by and hosted on G2.com. Recommendations to others considering Maple CRM: Maple CRM is, without a doubt the best CRM software I've ever used. My friends recommended it to me, and it has provided me with excellent business options and a more extensive customer base. It is swift and dependable, allowing me to expand my client base to exceptional levels. It was well worth the money. Review collected by and hosted on G2.com. What problems is Maple CRM solving and how is that benefiting you? Maple CRM is a sales solution designed for small teams and ambitious entrepreneurs. It appeals to managers and salespeople since it is simple to use and intuitive. For the past two years, I've liked using Maple CRM. One of the first systems I implemented in my company was Maple CRM. Extraordinarily flexible and simple to use, whether at work or on the go. Review collected by and hosted on G2.com. Show More 8/5/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Khushboo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushboo S.") KS Khushboo S. MIS - Admin Mid-Market (51-1000 emp.) 7/9/2021 "Maple CRM - Best CRM solution for SMB's" 4.5/5 What do you like best about Maple CRM? Maple CRM is competitively priced, the setup was quick, the software is simple to use with limited but necessary functionality, and their service is excellent, as they usually supply the solution within a day or two. It's simple to use, and they'll be pleased to help you right away if you have any questions. Review collected by and hosted on G2.com. What do you dislike about Maple CRM? I have not a single iota of regret about my decision. What drew me in was their customer service and onboarding team. If you're second-guessing yourself, my honest advice is to "close your eyes and go with it" without second-guessing yourself. Review collected by and hosted on G2.com. Recommendations to others considering Maple CRM: You can discover various CRMs online, but one thing I'd like to point out is that none of them have a dedicated support team like Maple CRM. CRM is well-designed and has aided us in managing our clients and increasing revenue. Mr. Joseph and his dedicated crew have already received numerous referrals! Review collected by and hosted on G2.com. What problems is Maple CRM solving and how is that benefiting you? Choosing a CRM for my company has never been easy. I could sense, yeah!! After landing on so many pages on Google and ultimately on the Maple CRM website. These are the individuals who are capable of comprehending my business's sophisticated reasoning. For all of our daily needs, the switch to Maple CRM has been quite beneficial. Everything is simply monitored and the process is incredibly efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ankit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit B.") AB Ankit B. Business Development Specialist Mid-Market (51-1000 emp.) 7/31/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Best and easy CRM software" 4.5/5 What do you like best about Maple CRM? The Maple software is very easy to handle and use, we have used many CRMs but Maple CRM is the easiest and user friendly software. Review collected by and hosted on G2.com. What do you dislike about Maple CRM? As of now there won't be any dislikes but yet Maple CRM is little slow as compare to other softwares. Review collected by and hosted on G2.com. Recommendations to others considering Maple CRM: I would highly recommend Maple CRM to all the SMB's for simple and easy CRM system to manage day to day leads at very low cost. Review collected by and hosted on G2.com. What problems is Maple CRM solving and how is that benefiting you? We were using Salesforce earlier and the UI was very complex and Maple CRM is very easy, specially for our Sales team maple crm is very easy and simple to use. Review collected by and hosted on G2.com. Show More 8/4/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nitika B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitika B.") NB Nitika B. IELTS Trainer Mid-Market (51-1000 emp.) 7/8/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "A well sorted CRM system" 4.5/5 What do you like best about Maple CRM? We wanted a simple CRM solution to keep track of customers and manage our customer database. We are pleased with the measurable impact on our lead management that Maple CRM provides. Our clients perceive us as more professional now, and this has had a significant influence on our bottom line. Review collected by and hosted on G2.com. What do you dislike about Maple CRM? We had become overly reliant on Excel for all of our responsibilities, and while it was simple to collect data, we would always miss follow-ups and essential inquiries. Review collected by and hosted on G2.com. Recommendations to others considering Maple CRM: Maple CRM is, without a doubt, the best CRM software I've ever used. My friends recommended it to me, and it has provided me with excellent business options and a more extensive customer base. It is swift and dependable, allowing me to expand my client base to exceptional levels. It was well worth the money. I would strongly advise you to choose Maple CRM because it is Simple TO USE, has sufficient capabilities for the intended purpose, and is relatively inexpensive. Review collected by and hosted on G2.com. What problems is Maple CRM solving and how is that benefiting you? For our demand creation program, we worked with Maple CRM to create a customized CRM. I am pleased to report that the team has worked tirelessly over the previous two years to make efficient lead management a reality. Our sales staff is quite delighted with the tool's ease of use, which has resulted in a 3.5-fold boost in sales feedback rate when compared to our previous system. Review collected by and hosted on G2.com. 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