Verified User in Hospitality
UH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Mapal"
4/5
What do you like best about Mapal Culture Suite?

The ability to make your own to fit your business purpose. Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

Nothing I would say I dislike, but everything can be improved. Review collected by and hosted on G2.com.

Response from Ken Ume of Mapal Culture Suite
Edit edit

Thanks for your feedback. It's great to hear that we've helped reduce the complexity in your systems, and bring more control and agility to you and your teams.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Mapal Flow"
3.5/5
What do you like best about Mapal Culture Suite?

The ability to create internal courses alongside the suite Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

Recent BOH changes to manage the platform have caused numerous issues. Review collected by and hosted on G2.com.

Response from Ken Ume of Mapal Culture Suite
Edit edit

Thanks for taking the time to post a review. Customer feedback is very important to us and we take it very seriously. We're aware that some of our recent platform changes have caused some disruption and it's something we're working hard to fix and make sure doesn't happen again.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Good but support can be slow"
3.5/5
What do you like best about Mapal Culture Suite?

There are lots of features available and they seem to be constantly working on developments to improve Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

The customer support can sometimes be very slow to get back to issues/queries which can be really frustrating espeically for learners Review collected by and hosted on G2.com.

Response from Ken Ume of Mapal Culture Suite
Edit edit

Thanks for your feedback. We take customer support very seriously and it's an area that we continue to focus on. We know we can improve and it's a top priority for us.

SS
Sara S.
Executive Marketing Director
Automotive
Mid-Market (51-1000 emp.)
"Helpful with review content and quick responses"
4.5/5
What do you like best about Mapal Culture Suite?

Easy to do business with. Great communication from reputation.com. Respond to customers quickly and alert us quickly as well. Support has always been a great and fast help also. I really like the alert notifications as well. Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

Could be a bit more cutting edge and do more to attract reputation.com compared to its competitors. The responses are a bit repetitive as well. If they added more features, they would be number 1. Review collected by and hosted on G2.com.

RAVI R.
RR
RAVI R.
Senior Technical Recruiter
Mid-Market (51-1000 emp.)
"made my life easier"
4.5/5
What do you like best about Mapal Culture Suite?

its very fast and its graphics is awesome Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

its little slow sometimes and it irritates Review collected by and hosted on G2.com.

Sourabh J.
SJ
Sourabh J.
Solutions Consultant Professional Services
Enterprise (> 1000 emp.)
"MAPAL - One of the best choice for hospitality"
4.5/5
What do you like best about Mapal Culture Suite?

Best features of MAPAL OS is the exhaustive checklist and compliance checks against them. Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

Tool currently lacks the Integration with other colloboration tools. Review collected by and hosted on G2.com.

Mangesh B.
MB
Mangesh B.
insurance advisor
Small-Business (50 or fewer emp.)
"Trusted valuable brand in hospitality and restaurant sector"
4.5/5
What do you like best about Mapal Culture Suite?

MAPAL is easy to use, maintains all inventory and customer records very well and my employees are happy and me also. Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

MAPAL UI is attractive, wants to change, and wants to design a Good interface. Review collected by and hosted on G2.com.

DB
Devonte B.
Leasing Manager
Mid-Market (51-1000 emp.)
"Leasing manager"
5/5
What do you like best about Mapal Culture Suite?

having all reviews in one place is very convenient when responding to them Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

some of the review prompts are not accurate for my business Review collected by and hosted on G2.com.

Arvin Jay L.
AL
Arvin Jay L.
Sales Clerk
Small-Business (50 or fewer emp.)
"I gain experience from different roles that I work for."
3.5/5
What do you like best about Mapal Culture Suite?

For now I don't because its my first time. Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

So far none because just started using it. Review collected by and hosted on G2.com.

Yash J.
YJ
Yash J.
Assistant System Engineer
Mid-Market (51-1000 emp.)
"Great tool to get the solution for support team and issue handling"
4.5/5
What do you like best about Mapal Culture Suite?

The way it handles the ongoing issues and appear in the dashboard Review collected by and hosted on G2.com.

What do you dislike about Mapal Culture Suite?

Sometimes it user interface lags may be due to some bugs in process . It can be resolved in upcoming version Review collected by and hosted on G2.com.