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DW

Dustin W.

Field Sales Engineer

Small-Business (50 or fewer emp.)

11/19/2021

"Outside Sales: Starting using in 2014, and have been blown away with the product. HIGHLY RECOMMENDED"

5/5

What do you like best about Map My Customers?

The ability to access my accounts at a glance with the ability to store info, call and email customers like a real CRM.

Color Coding

Visit Reminders

Mobile Friendly Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

Not much, the app and website is very well built. I am able to use it as a mobile app to check my surround customer base. I used to cover a small area, but not have to cover multiple states, so this is very helpful Review collected by and hosted on G2.com.

Recommendations to others considering Map My Customers:

If you are in outside sales or have mulitple locations to keep track of this app is amazing for keeping contact info, addresses and allowing you to add notes, comments, etc.. to each visit. Review collected by and hosted on G2.com.

What problems is Map My Customers solving and how is that benefiting you?

I'm able solve the issue of seeing all of my customers in a given area. As well as solving the issue of a mobile CRM.

The benfits are planning customer visits , documenting interactions, storing each customer into a given category, etc... Review collected by and hosted on G2.com.

UD

Verified User in Design

Mid-Market (51-1000 emp.)

9/23/2022

"Easy and effective!"

5/5

What do you like best about Map My Customers?

I love that you can view all activities between sales reps in the company. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

Occasionally it will glitch and I will have to reenter data. Review collected by and hosted on G2.com.

KD

Kevin D.

Vice President

Small-Business (50 or fewer emp.)

5/20/2021

"Great Platform for Reps on the go!"

5/5

What do you like best about Map My Customers?

The mobile app is terrific, works in real-time as reps visit clients. The entire platform has been built with sales reps in mind, not from a manager oversight perspective. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

There has been the odd hiccup, but the whole MapMyCustomers team is incredibly responsive, professional, and quickly addresses any issues. Review collected by and hosted on G2.com.

Recommendations to others considering Map My Customers:

all CRM's depend on staff adoption, MapmyCustomers has a sales rep 1st focus, so it's not perceived as a reporting or tracking tool. The platform makes a reps life easier day to day, so they naturally want to use it. This means great adoption, good data in, and thus good data out. Review collected by and hosted on G2.com.

What problems is Map My Customers solving and how is that benefiting you?

Reps can log calls in real-time so keeping the CRM up-to-date is not an additional task. The ease of the platform encourages full adoption. Real data at a rep's fingertips when it's needed is vital. Review collected by and hosted on G2.com.

CN

Cassandra N.

Regional Marketing Manager - NorCal

Small-Business (50 or fewer emp.)

12/16/2020

"Great Customer Service"

5/5

What do you like best about Map My Customers?

The streamlined process on updating customers to the map Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

I don't use the people feature because I already have that info under companies Review collected by and hosted on G2.com.

UD

Verified User in Design

Mid-Market (51-1000 emp.)

9/23/2022

"Amazing!! So easy to use"

5/5

What do you like best about Map My Customers?

I like how map my customer is so simple and effortless to use. It is extremely helpful in terms of showing insight into our accounts and business. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

I do not like when map my customer occasionally glitches. Review collected by and hosted on G2.com.

CS

Chris S.

President

Small-Business (50 or fewer emp.)

1/24/2022

"Map My Customer Softward"

5/5

What do you like best about Map My Customers?

Great application that allows us to map all of our customers in one place. We have tried several other mapping softwares but this worked the best for our organization. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

We do not have any dislikes on the product. It can be accessed via PC, tablet, or phone. The flexibility of these 3 platforms works great for our business. Review collected by and hosted on G2.com.

BL

Ben L.

VP of Sales

Small-Business (50 or fewer emp.)

9/21/2021

"Great Sales Solution"

5/5

What do you like best about Map My Customers?

MMC is an easy-to-use, robust application that allows my sales team to focus on productivity and not get bogged down with lengthy reports and planning. They can assemble the data they need quickly and easily, review past activities, and get insights about their performance at a glance. As a management tool, the data is well structured and useful for tracking my team's progress. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

At times we have issues with our team members logging in and being able to access their account data. When we go to the map routing feature, it shows up as New York City for the location. Review collected by and hosted on G2.com.

Recommendations to others considering Map My Customers:

If you're looking for an application that is both easy to use and provides robust data for sales planning and tracking, MMC is a great solution. Review collected by and hosted on G2.com.

What problems is Map My Customers solving and how is that benefiting you?

The problems we're able to solve with MMC include helping our team manage their time and set priorities based on customer's needs and company initiatives. The benefits we realize include real-time activity tracking, a centralized application for updated customer information, and the ability to prospect with the find feature. Review collected by and hosted on G2.com.

JR

Jessica R.

O

Small-Business (50 or fewer emp.)

6/10/2021

"Great tool to find customers that are in the area you are already traveling to."

4/5

What do you like best about Map My Customers?

maps - IF ONLY they linked to google maps.. the addresses are stagnant and that is frustrating and time consuming for an on-the go outside sales person driving everywhere. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

i wish MMC communicated Both ways, not unitlaterally with salesforce. if i put a customer and notes into MMC, it NVR makes its way to Salesforce.. i have to enter it in SF 1st vs just using MMC :(.. Hourly refresh w SF would help as well vs daily.

if there is No address - the customer doesn not show at all in MMC..:( but it would be nice if they popped up with a FLAG or something --saying to add it in SF.. or MMC?

RE: new design that is launching..

.....I LOVE the new layout for company details w/ the visit, event.. section..please note to UI/UX that one..it did not let me select today.. june 10th but defaulted to june 8th (maybe because not yet launched? or glitch??) also it would be ESSENTIAL to add an EDIT feature to the notes. rt now you can only Trash/delete ,there is NO EDIT button. - thx,

Also - not sure if it is possible, or already in play, but PLEASE please add the functionality for Addresses to link to google maps on the app! it does me no good to see an address then have to 1. write it down, then 2. type it separately into google maps. thx!!

please pass along to UI/UX. - thx jess Review collected by and hosted on G2.com.

Response from Tannia Dougherty of Map My Customers

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Hi Jessica! Thank you so much for your feedback and for sharing how much Map My Customers helps you save time setting up your route every morning. I have great news for you, we DO offer a 2-way sync every hour between Salesforce and Map My Customers which includes address information! We also link directly to google maps for the most up to date information, allow you to update a note, and include quick links to google maps for addresses in our system. I would love to walk you through these features, please contact me at tannia@mapmycustomers.me. Thank you again for being a great customer.

See how Map My Customers improved

AC

Andrew C.

District Sales Manager - Medical Device

Mid-Market (51-1000 emp.)

6/4/2021

"Saving time & maximizing productivity to drive growth has never been easier"

5/5

What do you like best about Map My Customers?

I love the mobile capabilities to easily log and identify opportunities/call points from the field. No more logging into my hotspot 100 times a day just to fill out my CRM. More time focusing on key aspects of field sales and driving revenues & growth. Categorizing my customers based upon account tiers to be more strategic with where I spend my time each day. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

No mileage submission for expense reports yet Review collected by and hosted on G2.com.

Recommendations to others considering Map My Customers:

If you are considering a mapping tool to amplify your field performance - look no further. I spent years in previous roles using Badger, map point, and other mapping platforms that were annoying or fell short of expectations. MMC is regularly innovating and updating the platform to focus on customer feedback for new development to consistently improve and evolve with your needs. Review collected by and hosted on G2.com.

What problems is Map My Customers solving and how is that benefiting you?

Better connectivity in the field, easier to identify targets nearby & grow territory, seamless integration into CRM, new business development. Review collected by and hosted on G2.com.

Response from Tannia Dougherty of Map My Customers

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Thank you Andrew! Thank you for sharing how easy it is to log and identify opportunities from the field on your mobile phone with Map My Customers, saving time and effort. So glad to hear you are using us to categorize your customers and to grow revenue and identify new prospects nearby. We value your feedback and are regularly updating our roadmap to make sure we are providing the best user experience for our outside sales field reps. Thank you for being the best part of Map My Customers!

LR

Lindsey R.

Sales Representative

Mid-Market (51-1000 emp.)

6/1/2021

"Fantastic App for Traveling Sales Reps!"

5/5

What do you like best about Map My Customers?

Map My Customers is a fantastic app for traveling sales reps - you have all of your accounts mapped out right there for you, so when you go to make your plan, you can see all of your customers in a certain area. It makes calling on your customers SO easy! I also love that you can log your activities immediately, in your car, so you don't have to go back later and try to remember all the calls you made. It maps out routes for you so you can hit every account in the best order to save on drive time. It also has a find leads function, so if you are in a city and you have some spare time, you can use that and find new accounts to call on. It is so easy to use, and it has made my life in sales that much easier! There are too many benefits to list here - so you just have to try it for yourself! Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

The only thing I currently dislike about Map My Customers is that it is not currently directly attached to my work's internal system - so I cannot see current customer's YTD spend or open orders through MMC, or if a new customer is added to my internal system, a manual upload has to happen to get that customer to show in MMC. However, they are currently working on getting our two systems to connect so that this issue will be resolved soon! The developers at MMC are amazing, and if you don't like something, or something doesn't work exactly how you need it to work, they will fix it for you! Literally any issue we have come across, MMC has fixed it. We couldn't be happier! Review collected by and hosted on G2.com.

What problems is Map My Customers solving and how is that benefiting you?

Map My Customers has helped my company solve the routing issues that many of our sales reps were having. Before MMC, we did not have a tool to visualize all of our customer accounts on the map to make a plan and route to make customer calls effectively. This tool has made planning and routing our calls SO easy, and now we don't miss any accounts in any specific areas that we may have missed before. Review collected by and hosted on G2.com.

Response from Tannia Dougherty of Map My Customers

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Lindsey, thank you for highlighting all the features you love about Map My Customers. We are so glad to hear it helps you map out your customers, save time, and find new customers easily. We do have native integrations with a a number of CRMs, enable Zapier integrations, and have an OpenAPI. I am glad to hear we're currently working to help you save even more time by integrating with your internal system. Please reach out if there is anything else we can do to help!