KF
Kyle f.
Territory Manager
Enterprise (> 1000 emp.)
"The best mobile CRM experience!!"
5/5
What do you like best about Map My Customers?

MMC helped me improve with territory planning and overall execution in the field. The mobile and desktop experience are so easy to use from wherever I'm at. My favorite part of the platform is that it includes a bi directional integration with my CRM Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

If they built mileage tracking into the platform then it would literally have every aspect of what I need in the day of a life of an outside sales rep. They do a great job of building what users ask for so hopefully it's in the near term roadmap Review collected by and hosted on G2.com.

SC
Sal C.
Vice President of Sales & Operations
Small-Business (50 or fewer emp.)
"Wonderful experience implementing MMC for our Sales and Operations teams."
5/5
What do you like best about Map My Customers?

Knowing where the team is at all times, seeing when we last inspected a site or had an issue in a face-to-face meeting. We use it to create routes in Mobile Shredding, and Janitorial Inspections and to cluster new service requests from our existing footprint. we cover the entire state from High Point to Cape May NJ, and seeing where a truck is, or where an agent is when a ticket comes in is essential to our daily operations. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

We are a 95% Government shop so we are not using the lead search at the moment, this is not to say it is a dislike or a bad service, we just were not able to us this will keeping up with essential services during the pandemic. Review collected by and hosted on G2.com.

Aaron S.
AS
Aaron S.
O
Small-Business (50 or fewer emp.)
"My digital shoebox of business cards and so much more"
5/5
What do you like best about Map My Customers?

The route planning and easy check in capabilities have been a major help to me. In the last 10 years of b2b field prospecting I have gone from shoebox, base, outfield, badger, geo pointe, map anything, and MMC IS THE ONLY ONE THAT DOES IT ALL! Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

I do wish sales force integration could be more granular. I have workflows setup in sales force but if we could do parent child relationship association in MMC and have it update onto sales force that would be nice. Also duplicate check and adding geo location. Accounts could be done a bit better based on other apps I've used. Few too many steps to add a new account using geo location. Also offline is not great.

However. These are far outweighed by the benefits in others. Review collected by and hosted on G2.com.

Manik S.
MS
Manik S.
Application Specialist
Enterprise (> 1000 emp.)
"This would help in business expansion"
2.5/5
What do you like best about Map My Customers?

This will bring a drastic change and will be easier to relate types of customers. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

This would also create confusion as these are not sorted. Review collected by and hosted on G2.com.

RW
Richard W.
Area Marketing
Small-Business (50 or fewer emp.)
"Map My Customers Solved Our Software Search"
4.5/5
What do you like best about Map My Customers?

Ease of use; graphics; reports that are concise and useful. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

Not able to adapt and add some needed reports for our use. Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
AM
Verified User in Mechanical or Industrial Engineering
Mid-Market (51-1000 emp.)
"Great Resource for Remote Sales Reps"
4/5
What do you like best about Map My Customers?

We love the ability to create routes for our East Coast Sales Rep based on the areas he plans on visiting. We enjoy being able to include current customers and potential leads. The integration with HubSpot is nice, as well, so his notes transfer to our customer database. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

Our East Coast Sales Rep is not very tech savvy, so getting him used to checking in and keeping notes in the app is challenging. The app is easy to use for those familiar with technology, but not so much for those who aren't. Review collected by and hosted on G2.com.

MC
Mimi C.
Showroom Sales Assistant
Small-Business (50 or fewer emp.)
"Simple, fast, and Organized"
4.5/5
What do you like best about Map My Customers?

It is extremely user friendly. It is easy to teach new coworkers how to use it. Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

There are times when the website is down and I am not able to input information. Review collected by and hosted on G2.com.

NB
Nick B.
CSR
Mid-Market (51-1000 emp.)
"The app is great for remembering previous in counters with a customer."
4/5
What do you like best about Map My Customers?

Remembering information about a previous customer in counter Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

How early the report sends daily. Sometimes I don't have time to get my entries in Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Great application but needs tweaks"
2.5/5
What do you like best about Map My Customers?

The lead generation tool is what I use the most Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

There needs to be a select all button when you are adding new leads with it eliminating any duplicates automatically. Also there are lots of categories that would be helpful that you have listed but there is never the actual info. If the category is there the info for the lead should be as well. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Very easy and convenient method to track all activity and upcoming appointments"
5/5
What do you like best about Map My Customers?

Using the routes to be time efficient. It is also convenient to check back on notes from previous calls Review collected by and hosted on G2.com.

What do you dislike about Map My Customers?

Searching for a particular national account ship to address. Can get overwhelming trying to search with no luck typing keywords Review collected by and hosted on G2.com.