AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/4/2020

"Great interface and results using Manychat"

5/5

What do you like best about Manychat?

The support is very good and interface makes it easy to work out what you need to do to get to the next step. Flows are easy to build on the fly and when you test them they work really nicely straightaway.

From a marketing perspective one of the key features I really like would have to be the ability to segment an audience using features like the tags and custom fields. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Occasionally I have noticed when I go into a flow to edit the flow is a little blurred and I am having to reset or restart Manychat to fix it. It's a minor frustration to be honest. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

I would say that because it is either free or very cheap it is worth giving a go. It is really easy to build a basic bot or find help if you need something more complex putting together. I would also say it is a good idea to learn if you either own or are planning to won a marketing agency given that marketing is going down the path of facebook messenger and there do not appear to be too many experts in this space yet. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

One problem is that a lot of businesses are not set up to immediately answer online queries via a Fb page or website. A chatbot set up in Manychat provides the ability to answer a customers query straightaway in a way a human may not be able. Immediately responding increases the chance that the customer will act to book an appointment or even make sale. Review collected by and hosted on G2.com.

WW

Woratat W.

VP Sales

Small-Business (50 or fewer emp.)

6/17/2020

"My Assistant"

4.5/5

What do you like best about Manychat?

It is good time response our guest when they visit our page online. Messenger will reply them and notice me. Then I will be at the position. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Not for now. it is good enough to run the business. But still learn the tools how to use it. Review collected by and hosted on G2.com.

WB

Wes B.

Sr. Consultant

Small-Business (50 or fewer emp.)

3/16/2020

"ManyChat is Changing the Way We Reach Our Customers"

5/5

What do you like best about Manychat?

ManyChat is so versatile and comprehensive in its ability to do anything I need it to. So far no matter what problem I have in the sequence of conversations with the customer, ManyChat has a way to resolve it.

I think the best aspect of ManyChat is the ability to connect to outside API's or applications and record events at any point in my flows. This alone allows for some very complicated problem solving and intelligent flow construction based on customer responses. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

ManyChat is so robust, however, If I had to pick something here, it would be a flow auto arrange button. It would be nice if ManyChat offered an "auto-sort" function to take my flows mismatched and crossed lines and auto arrange it for me. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Go for it! ManyChat provides the best training and support as well as an incredibly knowledgable community. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

We are solving so many issues for e-commerce sellers across all marketplace channels. From product launches to driving more sales and reviews. We utilize Manychat every day and have come up with so many uses for it. Our Amazon sellers love us for it! Review collected by and hosted on G2.com.

EE

Eslam E.

CEO and Co-Founder

Information Technology and Services

Small-Business (50 or fewer emp.)

10/7/2019

"Building a chatbot that can last forever"

4/5

What do you like best about Manychat?

Manychat is easy to use, you can just drag and drop anything you want, also integration with integromate and Google form makes it a powerful platform.

I've stopped my mobile app and website and now receiving orders from my chatbot only. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Manychat can't be integrated with everything in your life, you must have more advanced coding experience to connect to your other platforms using API. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Go for it if you have a single business.

If you are a Chatbot Agency it's better to choce another software as multiple accounts will highly increase the cost of manychat

There is a big community of Manychat users on their facebook group you can ask any question and they will reply to you.

Know more about Integromate and Zapier, to get more done with Manychat.

If you know some API REST this will highly benefit your experience connecting Manychat to any other software, and you will be limitless. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Now I don't have to hire more social media representatives to reply to every message coming to our page. also, I realized that I can build a booking system for my cleaning business only by using Manychat Review collected by and hosted on G2.com.

PM

Phil M.

Senior Marketing Strategist

Small-Business (50 or fewer emp.)

3/14/2020

"Revolutionary Product, Fantastic Team"

5/5

What do you like best about Manychat?

The ManyChat platform has been a revolutionary asset in assisting our clients' businesses both in sales and support. Our team has been has thoroughly enjoyed developing chatbots on their platform and have done so for 50+ brands to date. The rate at which they deploy new features and capabilities into the software is staggering, and they are constantly listening to the feedback of the ManyChat community to continually improve and enhance the product even further. What more could you ask for? We're incredibly happy with the decision we made over two years ago to move forward with their platform! Review collected by and hosted on G2.com.

What do you dislike about Manychat?

We've encountered some specific browser-based issues that required us to switch browsers to more effectively develop our chatbot flows, but these weren't too significant. Overall, there are very few things about the platforms that we dislike and most of them haven't been too problematic for our digital agency. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

I have tried other Facebook-oriented chatbot software and I can confidently say that ManyChat has a solid leg up on the competition, and they are constantly taking measures to stay ahead of market shifts to ensure the best experience and functionality for the clients on their platform. Their support team is phenomenal, and their development team are rockstars, constantly listening to the needs and requests of the community in consideration of new features and fixes. I can't say enough about how pleased we are about their platform! Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

We have helped many clients create highly-effective and engaging top-of-funnel customer acquisition experiences that have resulted in tremendous increases in sales and the overall bottom line for their businesses. In addition to the sales side, we have helped other clients automate their customer service and reduce live support needs dramatically. For others, we've created highly-personalized conversational flows that build brand trust and loyalty and at the same time capture valuable information on each new prospect entering their chat experience. And for almost all of our customers, we've been able to leverage Zapier to build in some highly effective marketing automation. Review collected by and hosted on G2.com.

IP

Ivica P.

Co Owner

Small-Business (50 or fewer emp.)

3/12/2020

"Perfect service for modern marketing"

5/5

What do you like best about Manychat?

Direct communication, a lot of options for sales and perfect for small businesses. 90% automatisation of sales process. Perfect service to activate social media users, engage potential and qualify economic customers. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Unclear sending options "conditions" - misuse can lead to FB problems. Contacted support - didnt get clear answer about sending conditions. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Check "help" video options before start to work on it. Create Flows before Growth tools. Make sure you use images, video and audio files. For lead generation use Many Chat do deliver lead magnets as PDFs.. Keep it short and clear when writing, Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Facebook messenger sales - 80% online sales in my region goes through inbox ... Some industries have working time 8-16 but customers are most active 19-23h, Chat bot is perfect solution to offer answers and qualify potential customers. It helps a lot to filter messages in inbox and focus only to hot leads. Review collected by and hosted on G2.com.

CH

Chris H.

Small-Business (50 or fewer emp.)

6/4/2020

"Must have in your digital marketing toolbox"

5/5

What do you like best about Manychat?

In digital marketing it is pointless trying to force your customers to interact with you exactly how you want them to. ManyChat provides the perfect option for Facebook marketing whether you run Facebook Ads or simple want to give customers a simple to reach you. The automated chat routines make it easy to get a conversation started, even when you are not available. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Nothing really. There is plenty of content online for those who want to self learn and you can always find an agency willing to help if you need it. Review collected by and hosted on G2.com.

BS

Bryan S.

General Sales Manager

Small-Business (50 or fewer emp.)

4/25/2020

"Challenging but Effective"

5/5

What do you like best about Manychat?

The Many Chat is easy to use and apply to the specific needs of a growing company. The flow of information is limitless and seemless when the time is taken to think through how the process will work and can be applied to a unique set of needs. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Well, truly nothing that I have come across so far has had a negative impact or effect. However, as a beginner, I find it to be time consuming but well worth the time when one takes into account the long term benefits to be gained. Review collected by and hosted on G2.com.

SM

Steven M.

Principal, Marketing Consultant

Small-Business (50 or fewer emp.)

6/2/2020

"I automate all my Facebook Ad Campaigns with ManyChat"

4.5/5

What do you like best about Manychat?

It is really very easy and wow's my clients with what I can put together for them in such a customized way. I use ManyChat on virtually every client campaign I create. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

There's not a lot to dislike. I sometimes publish growth widgets and forget that I need to also go in and also make them active too. Review collected by and hosted on G2.com.

MS

Mario S.

Small-Business (50 or fewer emp.)

7/28/2020

"The best Messenger Chatbot service!"

5/5

What do you like best about Manychat?

Support is great and everything works smoothly! Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Lack of some features, as sending many photos at the same time Review collected by and hosted on G2.com.