--- title: Manychat Reviews meta\_title: 'Manychat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 165 reviews by the users' company size, role or industry to find out how Manychat works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 165 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- ### Manychat Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** in Manychat, enabling quick setup and personalized customer interactions effortlessly. [(14 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519885&qs=pros-and-cons#reviews) Users love the **automation features** of Manychat, finding it user-friendly and time-saving for managing interactions. [(11 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519767&qs=pros-and-cons#reviews) Users appreciate the **ease of automation** with ManyChat, enhancing response rates and saving valuable time. [(10 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519574&qs=pros-and-cons#reviews) Users admire the **user-friendly and intuitive features** of Manychat, enhancing client engagement and streamlining communication effortlessly. [(9 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519783&qs=pros-and-cons#reviews) Users find Manychat **extremely user-friendly** , simplifying automations and enhancing client engagement effortlessly. [(9 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519323&qs=pros-and-cons#reviews) Users find Manychat's **limited features** restrictive, especially on the free plan, leading to frustration and confusion. [(8 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1520028&qs=pros-and-cons#reviews) Users feel Manychat is **expensive** , particularly for smaller businesses, and suggest more affordable pricing options. [(7 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519896&qs=pros-and-cons#reviews) Users express dissatisfaction with **poor customer support** and unresponsive help links, complicating troubleshooting efforts. [(6 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1518961&qs=pros-and-cons#reviews) Users report **missing features** in Manychat, leading to frustrations with integrations and support availability. [(5 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519440&qs=pros-and-cons#reviews) Users find the **pricing structure inflexible** , limiting access for smaller businesses or individuals on a budget. [(5 mentions)](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519484&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Manychat ##### 1. Ease of Use Users love the **ease of use** in Manychat, enabling quick setup and personalized customer interactions effortlessly. [ See 14 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519885&qs=pros-and-cons#reviews) See Related User Reviews ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation with Minor Learning Curves" What do you like about Manychat? I really like how easy it is to build and manage automation with Manychat without heavy technical effort. It allows us to scale conversations quickly, ![Keyur R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keyur R.") KR Keyur R. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup but Slightly Overpriced" What do you like about Manychat? I use Manychat for Instagram comment automation, and it helps a ton of time in responding to comments and helps me grow. It's easy to set up and very ##### 2. Automation Users love the **automation features** of Manychat, finding it user-friendly and time-saving for managing interactions. [ See 11 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519767&qs=pros-and-cons#reviews) See Related User Reviews ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation with Minor Learning Curves" What do you like about Manychat? I really like how easy it is to build and manage automation with Manychat without heavy technical effort. It allows us to scale conversations quickly, ![Keyur R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keyur R.") KR Keyur R. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup but Slightly Overpriced" What do you like about Manychat? I use Manychat for Instagram comment automation, and it helps a ton of time in responding to comments and helps me grow. It's easy to set up and very ##### 3. Helpful Users appreciate the **ease of automation** with ManyChat, enhancing response rates and saving valuable time. [ See 10 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519574&qs=pros-and-cons#reviews) See Related User Reviews ![Richard H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard H.") RH Richard H. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Engagement and Revenue Booster" What do you like about Manychat? I find Manychat great for driving client engagement in multichannel social environments and building conversions and revenue. It's intuitive and AI-dr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Amazing social media conversation automation tool" What do you like about Manychat? ManyChat helps me automate conversations on Instagram, Facebook Messenger, and WhatsApp, saving time and improving response rates to customers and my ##### 4. Features Users admire the **user-friendly and intuitive features** of Manychat, enhancing client engagement and streamlining communication effortlessly. [ See 9 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519783&qs=pros-and-cons#reviews) See Related User Reviews ![Richard H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard H.") RH Richard H. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Engagement and Revenue Booster" What do you like about Manychat? I find Manychat great for driving client engagement in multichannel social environments and building conversions and revenue. It's intuitive and AI-dr ![Diego M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego M.") DM Diego M. Small-Business (50 or fewer emp.) 1.5/5 "Great potential, but a frustrating user experience" What do you like about Manychat? Manychat offers a robust set of features that can be incredibly useful for anyone looking to drive engagement with their audience. From automation too ##### 5. User-Friendly Users find Manychat **extremely user-friendly** , simplifying automations and enhancing client engagement effortlessly. [ See 9 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519323&qs=pros-and-cons#reviews) See Related User Reviews ![Keyur R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keyur R.") KR Keyur R. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup but Slightly Overpriced" What do you like about Manychat? I use Manychat for Instagram comment automation, and it helps a ton of time in responding to comments and helps me grow. It's easy to set up and very ![Richard H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard H.") RH Richard H. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Engagement and Revenue Booster" What do you like about Manychat? I find Manychat great for driving client engagement in multichannel social environments and building conversions and revenue. It's intuitive and AI-dr ### 5 Cons or Disadvantages of Manychat ##### 1. Limited Features Users find Manychat's **limited features** restrictive, especially on the free plan, leading to frustration and confusion. [ See 8 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1520028&qs=pros-and-cons#reviews) See Related User Reviews ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation with Minor Learning Curves" What do you dislike about Manychat? Some advanced use cases require more technical configuration than expected, and managing complex flows can become harder to maintain as they scale. Ad ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Amazing social media conversation automation tool" What do you dislike about Manychat? The free plan is quite limited. You’ll quickly outgrow it if you need anything beyond basic flows or want to use multiple channels. ##### 2. Expensive Users feel Manychat is **expensive** , particularly for smaller businesses, and suggest more affordable pricing options. [ See 7 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519896&qs=pros-and-cons#reviews) See Related User Reviews ![Keyur R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keyur R.") KR Keyur R. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup but Slightly Overpriced" What do you dislike about Manychat? The pricing can reduce little bit. ![PRAVEEN .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PRAVEEN .") P PRAVEEN . Small-Business (50 or fewer emp.) 4.0/5 "Best Chatbot marketing Solution for Businesses" What do you dislike about Manychat? One thing that I dislike about manychat many times I have noticed while testing chatbot funnel It does work properly with Facebook messenger. Another ##### 3. Poor Customer Support Users express dissatisfaction with **poor customer support** and unresponsive help links, complicating troubleshooting efforts. [ See 6 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1518961&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Good workflows" What do you dislike about Manychat? No easy to use due to a lack of good instrucctions and customer support. That´s why we created Halper ![Diego M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego M.") DM Diego M. Small-Business (50 or fewer emp.) 1.5/5 "Great potential, but a frustrating user experience" What do you dislike about Manychat? Unfortunately, the user experience is disappointing. Account integrations often fail or don’t work as expected, and the customer support is virtually ##### 4. Missing Features Users report **missing features** in Manychat, leading to frustrations with integrations and support availability. [ See 5 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519440&qs=pros-and-cons#reviews) See Related User Reviews ![Diego M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego M.") DM Diego M. Small-Business (50 or fewer emp.) 1.5/5 "Great potential, but a frustrating user experience" What do you dislike about Manychat? Unfortunately, the user experience is disappointing. Account integrations often fail or don’t work as expected, and the customer support is virtually ![PRAVEEN .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PRAVEEN .") P PRAVEEN . Small-Business (50 or fewer emp.) 4.0/5 "Best Chatbot marketing Solution for Businesses" What do you dislike about Manychat? One thing that I dislike about manychat many times I have noticed while testing chatbot funnel It does work properly with Facebook messenger. Another ##### 5. Pricing Issues Users find the **pricing structure inflexible** , limiting access for smaller businesses or individuals on a budget. [ See 5 mentions ](https://www.g2.com/products/manychat/reviews?filters%5Bsentiment_snippet%5D=1519484&qs=pros-and-cons#reviews) See Related User Reviews ![Keyur R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keyur R.") KR Keyur R. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup but Slightly Overpriced" What do you dislike about Manychat? The pricing can reduce little bit. TW Travis W. Small-Business (50 or fewer emp.) 5.0/5 "Use for auto-response on Facebook business" What do you dislike about Manychat? Their pricing structure and not enough selections it's all or nothing ## Top-Rated Alternatives [ ![HighLevel](https://images.g2crowd.com/uploads/product/hd_favicon/1b1768590601b2f3e308578289b8c50d/highlevel.svg "HighLevel") HighLevel 4.6/5(651) ](https://www.g2.com/products/highlevel/reviews) [ ![HubSpot Marketing Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-marketing-hub.svg "HubSpot Marketing Hub") HubSpot Marketing Hub 4.4/5(14,912) ](https://www.g2.com/products/hubspot-marketing-hub/reviews) [ ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ View All Alternatives ](https://www.g2.com/products/manychat/competitors/alternatives) ![Nikko T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikko T.") NT Nikko T. Financial Advisor Insurance Enterprise (\> 1000 emp.) 5/23/2020 "The best chat app" 5/5 What do you like best about Manychat? Allows me to automate my business. Quick responses for common inquiries. Review collected by and hosted on G2.com. What do you dislike about Manychat? Images can't be enlarged. It could b better if they can view the full image. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? Leading clients to start having an insurance or investment plan. Review collected by and hosted on G2.com. Show More 6/25/2023 Current UserValidated ReviewerSource: Seller invite ![Benjamin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin A.") BA Benjamin A. Sales Manager Computer Software Mid-Market (51-1000 emp.) 7/8/2023 "Effective but complex chatbot" 4/5 What do you like best about Manychat? The scope and flows it has are exploitable, registering multiple users makes it more optimized. Review collected by and hosted on G2.com. What do you dislike about Manychat? It is somewhat complex to use, and even more so if you want to give the tool not to a CM but to a salesperson, which would shorten the communication process. It would be good to implement small capsules within the options to better understand each component. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? Mass communication with our clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 4/25/2023 "Bad contact administration. A KPI killer!" 1/5 What do you like best about Manychat? The interface and that's about it. They have an easy setup (but don't get fooled by that). Review collected by and hosted on G2.com. What do you dislike about Manychat? The fact that current social followers who are not the go-to-market can't be deleted with automation prior to syncing to other tools. Any touch from socials ends in contacts and in HubSpot later, etc. Real deal breaker. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? So far, it only wasted my time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dr. J. Calvin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr. J. Calvin T.") DT Dr. J. Calvin T. Small-Business (50 or fewer emp.) 4/25/2023 "Many Chatt helps us do ministry first . Thru this app We reach our community through their needs." 5/5 What do you like best about Manychat? The upside of using many chat is that it's easy. The hard programming work is done for you. We have to only concentrate on the person in need. Review collected by and hosted on G2.com. What do you dislike about Manychat? The app at first takes some getting used to. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? Reach into the community. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gilson S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gilson S.") GS Gilson S. Representante Comercial Small-Business (50 or fewer emp.) 9/12/2022 "Very good to use ManyChat" 5/5 What do you like best about Manychat? I really like the app's performance I really like the app's performance I really like the app's performance I really like the app's performance I really like the app's performance Review collected by and hosted on G2.com. What do you dislike about Manychat? What I don't like is that it is in English, and it should have a better translation. What I don't like is that it is in English, and it should have a better translation. What I don't like is that it is in English, and it should have a better translation. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? Communication and lead generation. Communication and lead generation. Communication and lead generation. Communication and lead generation. Communication and lead generation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 3/1/2022 "Automatic chat conversations" 5/5 What do you like best about Manychat? Instant automatic Instagram DM's. Best customer support ever. Easy to use. Drives sales in practical ways by integration of tools. Superfast instagram DM for marketing. Best and effective tool for Instagram marketing and the instant start of the conversation. Review collected by and hosted on G2.com. What do you dislike about Manychat? Nothing. Very satisfied with these tools and automatic DM's. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? It offers excellent features like automatic instant chats, autoresponders, and opt-ins, which can help in increasing your engagement and conversions. Review collected by and hosted on G2.com. Show More 12/5/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tomás E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomás E.") TE Tomás E. Founder - Chat marketing specialist & chatbot architect. Small-Business (50 or fewer emp.) 10/12/2022 "The best chat marketing software in the market." 5/5 What do you like best about Manychat? It is the best chat marketing software in the market. The community around makes it even more valuable. The way I can bring leads to my organization now is way cheaper. Review collected by and hosted on G2.com. What do you dislike about Manychat? Can improve the translation to Spanish languuage. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? Automation for the DM inside Instagram is helping capture leads, and get them cheaper. Communication between Instagram and My CRM I is straightforward. If you have an Instagram account and selling online, it is a must to have. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ulmeanu A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ulmeanu A.") UA Ulmeanu A. Founder Small-Business (50 or fewer emp.) 4/30/2020 "It's a well-structured bot development platform" 5/5 What do you like best about Manychat? I started developing chatbot in 2018. At that time, ManyChat (and in fact all chatbot development platforms) were at the beginning, with many errors and quite a few facilities. Then, in the need to integrate as many software applications as possible, I worked for 1 year on ChatFuel. But, after ManyChat integrated dynamically integrated request, it convinced me to switch all my clients to this platform. Review collected by and hosted on G2.com. What do you dislike about Manychat? Well, I don't dislike anything. It's ok and I can do my job well for my clients. Maybe just the setting up of ADS campaigns where it's still not friendly enough for advanced marketing. Review collected by and hosted on G2.com. Recommendations to others considering Manychat: I recommend ManyChat for the ease with which it can be learned. Also, flows can be tracked very easily, and that means more clarity and goals met. First of all, it is easy to learn from the FREE course on the official website. Then I highly recommend reading the case studies on the official blog. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? With ManyChat I managed to integrate many of the applications often used by my clients: FB Live, CRM, webinars, Email-Marketing, SMS Marketing. I managed to solve the complex problems that appear in attracting leads and in the customer-care area. Review collected by and hosted on G2.com. Show More 4/30/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ali T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali T.") AT Ali T. Social Marketing Consultant Small-Business (50 or fewer emp.) 4/19/2022 "THE BEST TOOL I'VE FOUND" 5/5 What do you like best about Manychat? Amazing tool for anything chatbots, when it first started it was super unique. Our page was one of the few with automated dm's where customers could reach us at any time. Review collected by and hosted on G2.com. What do you dislike about Manychat? Some of the limits, such as no messaging after 24 hours, but that's not Manychats fault, it's restrictions set by Facebook / Meta and understandable. But a lot of these restrictions stop me from creating an even more effective campaign. Review collected by and hosted on G2.com. Recommendations to others considering Manychat: Do it, a small investment that's worth it at every turn. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? It simply automates all messages we use to reply to manual and more. Not only do we now automatically get our customers what they need straight away, but we're also able to capture leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CW Chris W. Owner Small-Business (50 or fewer emp.) 5/19/2022 "Easy to Use, Very affordable" 4.5/5 What do you like best about Manychat? The flow for the tool is fairly simple, to setup a reasonably complex chat flow without a huge learning curve. You can take advantage of many built in features to make your chat bot do exactly what you want. Review collected by and hosted on G2.com. What do you dislike about Manychat? There are some strange restrictions in the flow layout and how you can reuse certain flows. I would be cautious about setting up templates for later use, it may not turn out the way you would like. Review collected by and hosted on G2.com. What problems is Manychat solving and how is that benefiting you? I use ManyChat as a Facebook chat bot to try and pull customers into my sales funnel. The better the product, the better this technique seems to work. Review collected by and hosted on G2.com. 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