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Manifest.eco Reviews & Provider Details

As direct-to-consumer brands continue to thrive, the competition in the e-commerce space becomes even more fierce. To stay ahead, brands must prioritize delivering exceptional customer experiences, and that includes fast and reliable order fulfillment. However, managing a warehouse and fulfillment operation is no small task. That's why you need a simple upgrade: better account management from people you like and trust.

Seller

Manifest.eco

Discussions

Manifest.eco Community

Overview by

Peter Hillowe

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ES

Erik S.

Small-Business (50 or fewer emp.)

3/14/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Exceptional Service and Efficiency at Manifest"

5/5

What do you like best about Manifest.eco?

Communication, account manager, timely execution Review collected by and hosted on G2.com.

What do you dislike about Manifest.eco?

Invoicing process, but it is being worked on with a new partner of theirs Review collected by and hosted on G2.com.

Recommendations to others considering Manifest.eco:

They do what matters really well (communicate, process orders) Review collected by and hosted on G2.com.

What problems is Manifest.eco solving and how is that benefiting you?

From the moment we engaged with Manifest for our logistics needs, we were met with nothing short of exceptional customer care. Their team’s attentiveness and dedication to service excellence were evident in every interaction. The quick response rate is not just a promise; it’s a consistent reality. Whether it was a query or a concern, Manifest’s representatives were always on the ball, providing clear, concise, and helpful information.

Moreover, the order processing times are a testament to Manifest’s operational efficiency. Orders were processed with such speed that it often felt like the products were ready to ship the moment the order was placed. This rapid turnaround time has been a game-changer for our business, allowing us to meet our customers’ expectations for prompt delivery.

In a market where time is of the essence, Manifest stands out as a reliable partner that understands the value of speed without compromising on service quality. Their seamless process, from order placement to delivery, ensures that we can trust them with our logistics needs, knowing that our products are in capable hands.

Overall, Manifest has set a new standard for what a 3PL should be, and I wholeheartedly recommend their services to anyone looking for a logistics partner that truly delivers on their promises. Review collected by and hosted on G2.com.

LC

Luis C.

Small-Business (50 or fewer emp.)

3/12/2024

"Helped us solve a nightmare with other 3PL's"

5/5

What do you like best about Manifest.eco?

Customer service and attention to detail. Review collected by and hosted on G2.com.

What do you dislike about Manifest.eco?

There is no system for day-to-day billling. Billing is delivered once a month and you have a general idea on what the amount but the day-to-day billing woulld be more budget friendly for small businesses. Review collected by and hosted on G2.com.

Recommendations to others considering Manifest.eco:

If you're having issues with your 3PL - I think there is no better solution than Manifest. Review collected by and hosted on G2.com.

What problems is Manifest.eco solving and how is that benefiting you?

We were coming from a horrible 3PL - with a tonne of products that were not labeled properly and a higher than 2% error rate with our other 3PL. Manifest has solved all our labeling issues, they've cut down our shipping costs and have removed any error rate from shipping to customers, have solved our B2B problem and helps us with any inconveninecec that is presented. Review collected by and hosted on G2.com.

EF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

3/11/2024

"Consistent, reliable fulfillment service for our Shopify business"

5/5

What do you like best about Manifest.eco?

The upsides of Manifest is their consistentency and reliability. Orders get shipped on time, and there are customization options available to identify and treat specific orders with one treatment vs another. Review collected by and hosted on G2.com.

What do you dislike about Manifest.eco?

Invoicing takes 1-2 months and is usually the last invoice we receive for a particular month of service out of all our vendors. This prevents our business to close our books in a timely matter. I believe Manifest is aware of this and is onboarding a new accounting resource to improve this, so am looking forward to seeing this area be addressed. Review collected by and hosted on G2.com.

TC

Theresa C.

Small-Business (50 or fewer emp.)

3/11/2024

"Great Service and Accurate Fulfillment"

5/5

What do you like best about Manifest.eco?

I love how smoothly their operation runs and their eagerness to make things right if an issue arises. We love our account manager and her clear and constant communication with us. Review collected by and hosted on G2.com.

What do you dislike about Manifest.eco?

I currently have no complaints with Manifest. They have been a pleasure to work with. Review collected by and hosted on G2.com.

OF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

3/11/2024

"Excellent customer service and eco-friendly fulfillment!"

5/5

What do you like best about Manifest.eco?

Customer service/responses and sustainble shipping! Review collected by and hosted on G2.com.

What do you dislike about Manifest.eco?

There have been a couple mis-ships or mixups but their team always helps us solve any issues that arrise. Review collected by and hosted on G2.com.

What problems is Manifest.eco solving and how is that benefiting you?

Manifest is solving the issue of excessiev waste and carbon emissions in shipping direct to consumer products. As a company interesetd in sustainaiblty it didn't make snese to continue shipping in the 'business as usual' way. We are so happy to have found Manifest to help us do business in a way that's more in line with our values. Review collected by and hosted on G2.com.