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UA

Verified User in Accounting

Small-Business (50 or fewer emp.)

5/2/2023

"Goodluck on the program."

0.5/5

What do you like best about Mango Practice Management?

There is not anything to like because I could not use the program. I don't know because I was never able to use the program I have no idea.

I do not know I have tried others but cannot compare. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

There is no response or assistance to onboard and use the program. Very disappointing. Assure that someone new gets the help they need. Onboarding and setting up. Review collected by and hosted on G2.com.

JS

Jeff S.

President

Small-Business (50 or fewer emp.)

8/23/2022

"Mango Practice Management - It's not just for CPA's"

5/5

What do you like best about Mango Practice Management?

The Batch Billing Process has been very helpful and easy to use. Per our request, they even added a filter to allow only hourly projects to be billed. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

Bug fixes can be slow to come and I wish there was more flexibility in some of the reporting. Review collected by and hosted on G2.com.

What problems is Mango Practice Management solving and how is that benefiting you?

Creating invoices was cumbersome in our old system. With Mango, it is fast, easy, and accurate! The eMail logs and tracking is very helpful. Scheduling and Project Management help us know what each of us is doing and where we are on our various projects. The best part of Mango is that we have very few "workarounds". The software works very well for our Consulting and Software company and I'm glad we made the switch two years ago. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

4/24/2023

"Challenging"

2.5/5

What do you like best about Mango Practice Management?

I like that I can allocate timeslips to an invoice already created. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

There is not an option forrecurring payment options. Review collected by and hosted on G2.com.

Response from Kaleb Buckner of Mango Practice Management

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Thank you for your review! We hate to hear that you have found Mango challenging. That is the exact opposite of our purpose. We would love to schedule time with you to learn more about how we can make our product better for you. Every customer has unique needs and we want to make sure that Mango can deliver what you need to help you run a profitable and productive accounting firm.

As for the recurring payment options, good news! We do offer that and it's a feature that our customers love! Please reach out to our support team to schedule a time when we can walk you through where to find this feature, and how to leverage it to simplify your practice.

As always, our support team is here to serve you and help you get the most out of Mango.

See how Mango Practice Management improved

UF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

5/4/2023

"Easy and Efficent"

5/5

What do you like best about Mango Practice Management?

It is very user-friendly. My clients have not had any difficulties opening the secure emails. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

It tends to log out of my email which is annoying when I am busy. Review collected by and hosted on G2.com.

Response from Kaleb Buckner of Mango Practice Management

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Thank you for your review!

Please reach out to our talented support team in regard to your email issue. We have not received any notice from our customers that this issue exists. Mango's purpose is to make your life easier, not more difficult! We will work swiftly with you to determine why this is happening. Our team is always here to help!

Schedule time with our support team through the provided link.

See how Mango Practice Management improved

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/18/2022

"Mango Practice Management Lacks Customer Service and Honesty"

0/5

What do you like best about Mango Practice Management?

How good they are at selling a tool that does not have any Customer Service. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

Lack of honesty and responsiveness. They promise something that they are not capable of delivering.

After trying for more than 2 months to get this product implementing and not having the support that we needed it, we asked for a refund of our balance and they deny and kept a whole year of payment and did not delivered the product. Management just decided to ignore my request. Very deceiving and very confusing practice management app. I would not recommend this app to nobody in my community. Review collected by and hosted on G2.com.

What problems is Mango Practice Management solving and how is that benefiting you?

They never resolved any problems, but gave us a huge headache when trying to implement. Since the beginning was a problem. Very complicated system, so mich that you need a customer service that does not exist to help you upload a list of customers. It should be simple but it is not. Review collected by and hosted on G2.com.

TM

Trevor M.

CPA

Small-Business (50 or fewer emp.)

8/11/2022

"Best Practice Management Suite!"

5/5

What do you like best about Mango Practice Management?

The platform is very intuitive and extremely easy to use. Time keeping and budgeting is a breeze. The billing tie-in and payments are great! Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

I wish the customer service were more responsive. They are great, but often require call back and scheduling for the next day to help. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/23/2022

"Overall good experience with Mango - and looking forward to new improvements."

3.5/5

What do you like best about Mango Practice Management?

Flexible, easy for staff to use and potential to grow with us Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

Migration from QBD was rough and need tools to clean up client database. Need sych integration with ProSeries. Need simplified billing and improved reporting. Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/16/2022

"Time input module is good but integration with QuickBooks and UltraTax is not functioning."

2/5

What do you like best about Mango Practice Management?

time input module works well - could still be improved. Although the troubleshooting team is responsive, they have not solved all of the problems. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

Integration with QuickBooks and UltraTax is not functioning. The troubleshooting team has not solved the problems. Review collected by and hosted on G2.com.

AS

Alfonse S.

Owner

Small-Business (50 or fewer emp.)

8/23/2022

"Very good Practice Management Solution, company is always making improvements."

4/5

What do you like best about Mango Practice Management?

i like the all-in-one nature of the program. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

So I don't like that I cannot automatically sync my tax software to the program. Review collected by and hosted on G2.com.

PG

Paul G.

Executive Assistant | Content & Social Media Strategist

Small-Business (50 or fewer emp.)

12/15/2021

"Time and billing software that meets our needs."

4.5/5

What do you like best about Mango Practice Management?

I like the reporting that we can leverage to see where our time is being spent, and the value we are getting in return for the time we are spending on those clients. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

Some of the reports are not currently downloadable to an Excel format. I put in a request for these updates, but until it happens, some of the data that we would like to edit is only viewable as a PDF document. Review collected by and hosted on G2.com.