# Eptura Asset Reviews **Vendor:** Eptura **Category:** [Asset Tracking Software](https://www.g2.com/categories/asset-tracking) **Average Rating:** 4.1/5.0 **Total Reviews:** 251 ## About Eptura Asset Eptura Asset is facilities management software that enables organizations to monitor, maintain, and optimize physical assets and workspace equipment. Designed for use across offices, industrial environments, and specialized real estate, the platform supports asset lifecycle management, compliance tracking, and maintenance operations. Ideal for facilities teams, asset managers, and operations leaders, Eptura Asset consolidates asset and inventory visibility into a centralized dashboard, streamlining workflows and improving decision-making. Users can schedule preventive and reactive maintenance, conduct mobile inspections, and manage work orders, vendor coordination, and inventory—all within a single platform. - Asset lifecycle management: Monitor equipment health, usage, and value across locations to support timely maintenance and upgrades. - Maintenance automation: Automatically generate work orders and inspections to support preventive and corrective actions. - Mobile compliance tools: Capture inspection data on the go and integrate findings directly into maintenance workflows. - Work order coordination: Track parts, vendors, and internal assignments with real-time updates and status visibility. - Analytics and modeling: Leverage 3D models and budget insights to understand asset performance and identify optimization opportunities. Hosted on Microsoft Azure, Eptura Asset ensures enterprise-grade security, reliability, and scalability. The solution helps organizations reduce costs, maintain compliance, and unlock operational excellence by connecting traditionally siloed data, insights, and workflows. ## Eptura Asset Pros & Cons **What users like:** - Users value the **ease of managing work orders** with Eptura Asset, streamlining asset lifecycle tracking and maintenance scheduling. (4 reviews) - Users value the **centralized asset information** Eptura Asset provides, facilitating efficient tracking and management decision-making. (3 reviews) - Users appreciate the **ease of use** of Eptura Asset, finding it simple to navigate for asset management tasks. (3 reviews) - Users appreciate the **ease of navigation** and comprehensive asset tracking features of Eptura Asset for better decision-making. (3 reviews) - Users value the **intuitive navigation** of Eptura Asset, simplifying asset management and decision-making effectively. (3 reviews) - Users love the **ease of managing work orders** with Eptura Asset, enhancing their asset tracking and maintenance scheduling. (3 reviews) - Users value the **centralized management** of Eptura Asset, enhancing efficiency and accessibility for facilities-related tasks. (2 reviews) - Efficiency (2 reviews) - Users appreciate the **clear overview of work orders** on the main page, making location management easy and efficient. (2 reviews) - Photo Uploads (2 reviews) **What users dislike:** - Users find the **poor customer support** of Eptura Asset frustrating, making navigation and usage challenging without guidance. (4 reviews) - Users complain about the **lack of mobile app features** and inconsistent customer support impacting functionality. (1 reviews) - Users are frustrated with **limited mobile app functionality** and inconsistent customer support impacting overall asset management. (1 reviews) - Users note the **complex setup** for Eptura Asset, requiring significant effort before enjoying its streamlined benefits. (1 reviews) - Users find **difficult navigation** in Eptura Asset frustrating, compounded by insufficient customer service guidance and support. (1 reviews) - Users find the **difficult setup** for Eptura Asset to be time-consuming, but beneficial once completed. (1 reviews) - Users find that the **implementation challenges** require significant initial effort before enjoying the system's ease of use. (1 reviews) - Implementation Delays (1 reviews) - Inventory Management (1 reviews) - Limited Mobile Functionality (1 reviews) ## Eptura Asset Reviews ### 1. Handy Mobile App, But Needs Better Support and Inventory Features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Eptura Asset?** I like best that Eptura Asset has a mobile companion app for the technicians to work with. The ease of use is about midrange. I wasn't here when the program was implemented, so I'm unsure of the ease of implementation. I use the program almost all day, and every day, as it is the backbone of my job. The ability to attach pictures to work orders is extremely helpful. **What do you dislike about Eptura Asset?** I dislike that the mobile app does not have Asset BOM information and Inventory look up ability with bin locations. Customer support has been hit and miss. They have a few customer support representatives that are quick and knowledgeable, but they also have support representatives that have very little empathy for a company that is struggling to get their program to work properly. There could be more linkages between purchasing and inventory, like being able to print inventory labels from a PO, etc. **What problems is Eptura Asset solving and how is that benefiting you?** Being able to schedule Preventative maintenance, emergency maintenance, etc. Asset costs, Purchasing and inventory costs. ### 2. Eptura asset (Manager Plus) review **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel B. | Plant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Eptura Asset?** Has been a reasonably cost effective software for managing our maintenance work orders across the company. Mobile access is good, easy interface for technicians and requesters and desktop users. **What do you dislike about Eptura Asset?** The need to integrate parts inventory into our Infor ERP system is a hurdle now, it is almost impossible to manage two purchasing systems and inventory, this will be our next effort to gain this integration. A few little issues like inability to customize the priority field (I think it once did allow this). In ability to add fields to the QR code for requests is frustrating....aka we move many assets around on the plant floor almost every day, so a water heater for example might be moved 3-4 times a week, we added a custom field to the request portal for users to simply tell us what line the asset is at at the time of request. The QR code process however does not allow that field to be entered. I see that there was a building layout tool in another of your software that might solve that, but we move so many assets so often, we could never keep a drawing updated. **What problems is Eptura Asset solving and how is that benefiting you?** Managing the work requests and work orders for our maintenance department. ### 3. Educational Enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Eptura Asset?** Ease of use in the creation and tracking of user requests and work orders. **What do you dislike about Eptura Asset?** Does not allow for the bulk creation and closing of work orders. **What problems is Eptura Asset solving and how is that benefiting you?** Glitches in the communication between platform and user request portals. ### 4. Flexibility for all types of maintenance teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Eptura Asset?** Work orders don't need to be tied to a specific asset, but we can still properly categorize the work type. This is ideal for facilities management, which often doesn't revolve around tracked assets. Additionally, linking to the Eptura workplace service request platform allows employees in the company to have a one-stop-shop for all of their facilities needs. **What do you dislike about Eptura Asset?** Preventive Maintenance setup is a good amount of up-front work, so it can have a long implementation, but once PM plans have been created, it's a fast and simple system to utilize **What problems is Eptura Asset solving and how is that benefiting you?** PM plans that can be created and then assigned to applicable assets is great in an enterprise environment. It saves each site time and promotes consistency across our sites. ### 5. Excellent Knowledge Center, Slow Customer Service Response **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica S. | Maintenance planner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Eptura Asset?** Having easy access to the knowledge center is very convenient. **What do you dislike about Eptura Asset?** I am interested in knowing how much time it typically takes for tickets to be resolved. **What problems is Eptura Asset solving and how is that benefiting you?** The product stands out for its asset longevity and efficiency. I appreciate how well it maintains its performance over time, which adds significant value. ### 6. Usability 7 out of 10. Customer service 1 out of 10. No support during business hours EST. **Rating:** 2.5/5.0 stars **Reviewed by:** Tyler G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Eptura Asset?** Digital asset maintenance and service reminders. **What do you dislike about Eptura Asset?** Lack of customer support and no one to easily get a hold of when needed. **What problems is Eptura Asset solving and how is that benefiting you?** Schedule of maintenance both facility and vehicle. ### 7. Issues with assigning work orders. Was able to get it fixed. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole H. | Facilities Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Eptura Asset?** Easy to use. Knowledgable staff able to help when I have issues. **What do you dislike about Eptura Asset?** I wish it put the work order number attached to the work request when you open the request. it just states it has a work order open but not the number. **What problems is Eptura Asset solving and how is that benefiting you?** Issues assigning work orders. ### 8. Manager Plus :- Robust Project and Coding Support for Optimal Efficiency. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Eptura Asset?** The Comprehensive asset management features significantly aid in tracking and maintenance scheduling, optimising our resources effectively. The software's scalability accommodates our expanding project requirments without compromising performance or efficiency. The incorporation of coding aspects within the platform facilitates custom scripting, enabling tailored functionalities to suit intricate project needs. Seamless mobile integration allows for on-the-go access, which is incrdibly beneficial for overseeing projects remotely. **What do you dislike about Eptura Asset?** At times, the system's respose speed might lag when handling extensive coding scripts, affecting real-time project monotoring. Though the interface is user-friendly, some advanced features could benefit from more intuitive navigation for engineers handling coding aspects. Certain integrations with third-party tools might require additional configurations, occasionally causing compatibility issues. **What problems is Eptura Asset solving and how is that benefiting you?** inflexibility in software to adapt to specific organisational needs. Manager plus offers customisation options, including coding aspects, allowing users to tailof functionalities to their exact requirments, ensuring a precise fit for unique project needs. Limited accessibility and monitoring capabilities outside the office, The software's mobile integration allows remote access,enabling Senior Project Engineers to oversee projects, track updates, and manage tasks on-th-go, ensuring constant oversight and control. ### 9. HIPPO **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Eptura Asset?** I LIKED THE MAIN PAGE SHOWING EACH LOCATION WITH HOW MANY WORK ORDERS THEY HAD. **What do you dislike about Eptura Asset?** THERE IS NO CUSTOMER SERVICE. ANYTIME WE HAD A QUESTION, NO ONE WOULD GET WITH US. **What problems is Eptura Asset solving and how is that benefiting you?** WE ARE NO LONGER USING HIPPO. ### 10. Automated reporting and scheduling capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Jaimy B. | Senior Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2023 **What do you like best about Eptura Asset?** Reviewing ManagerPlus by iOFFICE has been quite an experience. There are bugs, in the inventory module overall functionality remains impressive. Still provides features. **What do you dislike about Eptura Asset?** ManagerPlus iOFFICE, navigating and properly utilizing the program is difficult due to customer services lack of guidance and support. **What problems is Eptura Asset solving and how is that benefiting you?** ManagerPlus by iOFFICE is beneficial, in simplifying asset management and providing a user interface. ManagerPlus solving our maintenance management problems. It provides features that have helped us simplify our workflow and minimize downtime. ### 11. customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Ellensburg C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Eptura Asset?** I like that it gives us a place to put our records and the abillity to do more things..... I think **What do you dislike about Eptura Asset?** The customer support. It has been difficult to get in contact with people with questions on how to do things. or when there is an issue with the program **What problems is Eptura Asset solving and how is that benefiting you?** I don't know how to properly navigate all the different aspects of the program to utilize it properly ### 12. It is a nice design but has a lot of bugs that makes it difficult to use and support is lacking. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Eptura Asset?** I love that I can export the data I need and create reports outside of M+. **What do you dislike about Eptura Asset?** There are a lot of bugs with the inventory module, which make it very difficult and time-consuming to use. There are too many issues to list here. **What problems is Eptura Asset solving and how is that benefiting you?** Now, no issues are being solved; you can't get any support anymore. Nobody from support responds or corrects any problems anymore. It's not working currently! ### 13. BAD MANAGER PLUS **Rating:** 0.0/5.0 stars **Reviewed by:** Ron D. | SHOP FOREMAN, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Eptura Asset?** I LIKED THE OLD MANAGE PLUS BETTER THAN THE CLOUD EASY OF USE **What do you dislike about Eptura Asset?** CUSTOMER SERVICE YES TAKES FOREVER TO HEAR BACK DOWN LOADING MY OLD MANAGER PLUS DOWNLOAD MY OLD SYSTEM NONE **What problems is Eptura Asset solving and how is that benefiting you?** ITS NOT TO DOWNLOAD MY OLD SYSTEM NONE ### 14. ManagerPlus is a well designed Cloud based program, with growth possibilities for all. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Eptura Asset?** The features of asset control and reporting. Inventory and Reporting. Being cloud-based makes the whole experience more enhanced, and the connection is NEVER a problem. **What do you dislike about Eptura Asset?** There is nothing I dislike. We use Lightining; the BI reports are challenging to build. Some reports come standard but are too generic. **Recommendations to others considering Eptura Asset:** If you are purchasing ManagerPlus for the first time, the actual roll-out will require extreme patience. Moving information to ManagerPlus from a different program is expensive and will likely not meet your expectations. Extracting data from a program requires a similar place to bring it. Beyond that, roll-out relies on the end-user, with guidance(templates and how to's ) from an Implementation Specialist. **What problems is Eptura Asset solving and how is that benefiting you?** The Work Orders module solved accurate completion. Asset module solved compiling accurate data, and PM module has streamlined the whole process and valid information. These things have provided reliable data. ### 15. Still having trouble getting everything out of this that we need **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Eptura Asset?** I like that this software will send a notification to our parts clerk when our on hand supply has been exhausted. I also like that we have all our calendar based scheduled PMs where they can be quickly accessed and veiwed. **What do you dislike about Eptura Asset?** I dislike the fact that there is nowhere to identify when a part is on order in the parts sheet. We keep over 5,000 spare parts in our facility and it gets VERY difficult for our parts clerk to keep up with what she already has on order when someone comes to her and asks about a specific part. We previously had a simple Excel sheet that had a column where she could enter how many were on order and when the order was placed so that all the maintenance techs could see it. Also, I have quite a bit of trouble when using the program on a computer with Internet Explorer. It seems to run better on Google Chrome, but our IS department will not put Chrome on all our computers. I have spent three days trying to modify names of all our scheduled PMs (of which there are over 600, by the way) and half the time it isn't saving my changes. I am trying to only do ten to twenty at a time and saving often (as is recommended), but I lost over an hour's worth of work today because I kept getting an error and it wouldn't save. **What problems is Eptura Asset solving and how is that benefiting you?** So far the only benefits we are having is the trace-ability of our PMs. It is holding us accountable to a higher degree to ensure that PMs are completed on time. **Official Response from Fabio Carvalho:** > Thanks for your review. Unfortunately, Microsoft is no longer supporting a wide range of Internet Explorer versions, as Edge is now their main browser. We usually recommend Google Chrome and Mozilla Firefox for our users, but as long as the browser is still supported by the developer it should run Hippo smoothly. Let us know if the problem persists with different browsers. I'm glad that keeping track of your PMs and receiving notifications for on hand spare parts is being helpful to your organization. Please keep in mind that we are here to help and that we appreciate your feedback. Don't hesitate to reach out to us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 16. Horrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Eptura Asset?** Absolutely nothing; it's the worst program I have ever used. Customer service is awful too. **What do you dislike about Eptura Asset?** I dislike everything; they need to go back to the drawing board with this system. They have no idea how to run or create a garage software program. It's horrible; nothing works as it should, and basic information; work order 101 is not even an option. Something as simple as mileage, basic information took an act of god to get on the work order, and it's still not right; if you go back to the work order later, it's gone, it doesn't retain information, this is just for starters. Stuff disappears all the time; there is so much wrong with this I don't even know where to begin. Customer service gives you lip service, if they even contact you at all. Nothing gets resolved; it is by far the worst system I have ever dealt with in my 20 years in the business. The sad part is the software-based Manager Plus system was spot on; this new web-based system sucks big time. Don't fall for the quality of the original software program; it's not the same at all. The original owners of this software should be furious about how they have run this spot-on name and program into the ground. Run, don't walk away from this system; you will be disappointed and your money wasted. Also, be aware that this company has been sold twice since it was launched, and each time nothing changes. Same bad program, same lack of customer service. **What problems is Eptura Asset solving and how is that benefiting you?** None, the program is awful. ### 17. It very detail and organized way to manage your maintenance flow. **Rating:** 4.0/5.0 stars **Reviewed by:** Luna K. | IT PM, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Eptura Asset?** That you can export your data and import it to any report or BI via ".cvs" format. **What do you dislike about Eptura Asset?** The price is very costly, if they lower that and made it more user-friendly that would be nice. When I mean user-friendly I mean many of our maintenance techs are not PC knowledge and found it quite complex to use. **Recommendations to others considering Eptura Asset:** Try their software, just need to teach your techs for those that are not PC knowledgeable how to use it, it will take a few weeks to get a hang of it after, you should be good. **What problems is Eptura Asset solving and how is that benefiting you?** The fact that we would lose the website to "severe error" every other time we try to create a ticket. We try opening the web portal on three different browsers but, got the same message. We figure-out a work-around but was tidiesous. ### 18. Fit Republik HIPPO **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony A. | Soft FM Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Eptura Asset?** The "ask me" icon at the top right of the screen ensure you are stuck at any time. **What do you dislike about Eptura Asset?** The priority sometimes don't fit into the contractual SLAs. The least priority for demand work order is 1 day, whereas, in reality, emergency work orders should be resolved within hours, say, 5 hours **What problems is Eptura Asset solving and how is that benefiting you?** It has enabled me to stay on top of my preventative maintenance activities at all times ### 19. Fantastic, user-friendly CMMS Software with incredible customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** S M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2020 **What do you like best about Eptura Asset?** Hippo CMMS Software is fantastic for work order work ticket maintenance, unscheduled and scheduled, especially when you have multiple locations. The platform is user-friendly, everything is centralized and the support team is absolutely wonderful! **What do you dislike about Eptura Asset?** Not much to dislike about Hippo. Every once in a while, I find I would like a certain feature, but when I call support & mention it, the feature is already there or they listen and will recommend it in the next upgrade. **Recommendations to others considering Eptura Asset:** Fantastic CMMS software! Incredible features, user-friendly and everything is centralized. You won't be disappointed! **What problems is Eptura Asset solving and how is that benefiting you?** Hippo CMMS helps to have all our work order tickets of our many locations in one spot and creates the communication of issues and their resolutions from start to finish. There are great features, such as floor plans and reporting I will be using in the near future which seem great. **Official Response from Fabio Carvalho:** > Thank you for your great review! We are happy to hear you're enjoying Hippo and the support from our team (I will make sure to share your review with them). We appreciate your feedback, so please don't hesitate to contact us if you ever have any questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 20. First half year using Hippo **Rating:** 4.5/5.0 stars **Reviewed by:** Chris F. | Maintenance Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2020 **What do you like best about Eptura Asset?** The ease of resources requesting work orders. **What do you dislike about Eptura Asset?** When writing a work order I can only search for parts within the description of the part. I cannot look up parts to add to work order using part numbers. So I have to exit the work order go to parts, then look up the part number to find the correct description, then copy and past this into the search in the work order to find the part I am looking for. This is no fun. **Recommendations to others considering Eptura Asset:** Great for the price. **What problems is Eptura Asset solving and how is that benefiting you?** I am able to organize PM's for technicians. I would be interested in a calendar view for Planned work orders to help me with scheduling them. I do not know if this is a current feature. **Official Response from Fabio Carvalho:** > Hi Chris, Thanks for your review. I'm glad you're taking advantage of the requester portal, organizing PM in a more efficient way for your technicians and that you recognize Hippo's value-for-money. There is a suggestion in place for the dev team, but unfortunately it is not possible to search directly by the part number. However, you can always filter by the work category and, once you select a specific part, you can see and confirm if the part number matches what you're looking for in case its name is not clear. Please keep in mind that we're here to help, so please don't hesitate to reach out to us so we can discuss it in details and think of a better workflow for your team. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 21. Hippo is great for the organization of preventative maintenance tasks. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2020 **What do you like best about Eptura Asset?** The ease of looking through work requests and prioritising the works to be completed **What do you dislike about Eptura Asset?** The format can be a bit tricky to navigate at first, once this is overcome it is quite a simple program to use **What problems is Eptura Asset solving and how is that benefiting you?** Outstanding/forgotten work orders, the system controls the timings of the work orders and once they become overdue change to red which is great for visual awareness. **Official Response from Fabio Carvalho:** > Thanks for your great review! I'm happy to hear you're enjoying the ease of use of the software and that it's helping you to prioritize work orders and stay on top of all the requests. I'm glad that you mentioned colors and symbols across our different dashboards. It can indeed be very helpful! Please don't hesitate to reach out to us if you ever have any questions. Warm regards, Fabio Carvalho Customer Success Manager 866.956.2859 x 223 | fcarvalho@hippocmms.com ### 22. A Techy way to simplify your business **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2020 **What do you like best about Eptura Asset?** My favorite aspect has to be how easy it is to see a report on how efficient or inefficient different employees are. **What do you dislike about Eptura Asset?** It would be nice to be able to see the floor plan when you create a work order so you don’t have go look for it separately. Also I would like to access work order histories of locations from the floor plan as well. **Recommendations to others considering Eptura Asset:** If your business seems unorganized or it all relies on someone’s memory hippo can help a lot **What problems is Eptura Asset solving and how is that benefiting you?** Hippo allows us to dispatch work orders to our guys easily and simply as well as build reports on equipment, locations and employees. **Official Response from Fabio Carvalho:** > Hi Dylan, Thank you so much for your great review. I'm glad to hear that Hippo is helping you to keep track of your performance and that reports are a good feature for you and your team. Please keep in mind that you can actually create a work order directly from the interactive floor plans and also check the work order history for both locations and equipment while navigating through the floor plans. Please don't hesitate to reach out to us if you have any questions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 23. easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2020 **What do you like best about Eptura Asset?** to be able to follow the work orders and get updates **What do you dislike about Eptura Asset?** i would prefer to keep a submit work instruction simple and only ask for Basics **Recommendations to others considering Eptura Asset:** keeps you up to date and improves cooperation **What problems is Eptura Asset solving and how is that benefiting you?** maintenance and repairs. good traceability **Official Response from Fabio Carvalho:** > Thanks for your review! I'm happy to hear Hippo is helping your team to better keep track of work orders and that notifications/updates are improving communication and cooperation. I understand that sometimes you don't need a lot of details for some work orders, so I believe that Work Order Templates would be a great option to save you some time and keep things even more simple. Please don't hesitate to reach out to us if you'd like to learn more about it. Warm regards, Fabio Carvalho Customer Success Manager 866.956.2859 x 223 | fcarvalho@hippocmms.com ### 24. A Brilliant and Constantly Improving CMMS **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. W. | Documentation Specialist (Contract), Executive Office, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Eptura Asset?** The best thing of all is the extremely responsive and helpful professional team behind the software. Without fail they are quickly available, answering inquiries, questions, concerns, and fielding suggestions with a cheerful can-do attitude. I have consistently found that the Hippo team has taken action to acknowledge my communications, to solve my workflow challenges, and to address the issues I am dealing with in the CMMS. I give the software 10/10 not only because it is already excellent, but because I am confident that Hippo will handle ongoing challenges, including iteration forward, with excellence. **What do you dislike about Eptura Asset?** Hippo has very few things to dislike. The only thing that comes close to a dislike is the (decreasing) limitations on the granularity of options to tailor the UX to each individual User's needs. The basic system is robust and extremely functional, but it would become even better by incorporating the ability for individual users to select more customization of things like notifications, for example. **Recommendations to others considering Eptura Asset:** Jump on Hippo! It's a cost-effective, easy-to-use system with fantastic support. The capabilities of the software are ample and expandable, and the willingness of the company to integrate suggestions and feature requests has been fantastic. **What problems is Eptura Asset solving and how is that benefiting you?** I work for a thriving and very busy manufacturing concern. Our maintenance program has always been reactive, ad hoc, with very limited paper-based record keeping. We had no authoritative list of the machines we run. We had no centralized management of maintenance. We had no digitized manuals or parts lists or service records-- just shelves full of diligently-kept but unsystematized photocopies and handwritten pages in large binders. Our excellent maintenance technicians have been with us for many years and their invaluable knowledge and experience was going completely uncaptured for the future. Their contacts, their relationships with those contacts, their extensive researches into parts, vendors, alternative schemes for addressing challenging repairs, etc., were all scattered and unavailable to anyone but themselves, in spite of their best analog efforts to record these things responsibly. After 3+ months of onboarding Hippo, the logic and ease of use of the CMMS have made adoption very comfortable for everyone, even techs who are leery of computer use in general. Management is realizing benefits in a better macro-view of maintenance and a more accurate sense of what are and what are not problems that need significant attention. We're very happy with Hippo, and are persuaded that if it's this useful to us when we've barely started using it, it is only going to become more valuable as we integrate it into our company systems more and more. **Official Response from Fabio Carvalho:** > Thank you for leaving us such a great review, Jeff! I'm glad Hippo has been a very useful tool for your organization. It' great to know that you had a smooth onboarding period and that Hippo's ease of use was important for your staff to start using it. I will make sure to share your review with our Customer Success team. We appreciate that you are always making good suggestions to us, so we can continue to improve our system. Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 25. Complete overview **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel A. **Reviewed Date:** August 27, 2019 **Official Response from Fabio Carvalho:** > Thank you so much for leaving us this video review, Samuel! Your feedback is extremely important to us. I'm glad Hippo is being a great tool for you and your team. Please don't hesitate to get in touch with our team if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 26. Great Maintenance Software once you're setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Danny M. | Process & Safety Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Eptura Asset?** We like how easy it is to use Hippo for all of morning checks including scales and such. **What do you dislike about Eptura Asset?** I'm not certain that I dislike anything. Certainly, there are places that could be easier. The on boarding time seems a little short to me. The only other thing that I can think of is; The trainer's schedules always seem to be full. I click on the link to schedule a time for training and there aren't many times to choose from. We are a company based on production and our time for conference calls are limited. It kinda feels like the customer has find a way to fit in to your schedule instead of you fitting in to our schedules. I'm not certain that's the best way to run things. Still, these aren't deal breakers for me, only ways to improve. **Recommendations to others considering Eptura Asset:** Make sure you set enough time aside to get it started. It does take quite a bit of time to get going in the beginning. It's worth it! **What problems is Eptura Asset solving and how is that benefiting you?** One problem we've solved is record control. We used to have our entire maintenance program on paper. Every piece of paper had to be scanned in and filed away on the server. That's kind of a pain. Now the record is saved on Hippo's side and we can run reports based on that data. There are no reports when all of your maintenance is in PDFs. **Official Response from Fabio Carvalho:** > Thank you for your great review, Danny! I'm glad you're enjoying the transition from paper to Hippo and that now you're able to generate reports and have access to KPIs with a few clicks. I apologize that you had a limited option of dates and times for training that would fit your schedule. I will share this with our management so we can find ways to improve it. Please keep in mind that Hippo offers lifetime technical support, so please don't hesitate to get in touch if you ever have any questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 27. Hippo covers all aspects of maintenance operations. **Rating:** 4.0/5.0 stars **Reviewed by:** Phil S. | Maintenance manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Eptura Asset?** Parts can be easily found with only some information. Other users in the plant can submit a WO request and after my approval it is generated and assigned. **What do you dislike about Eptura Asset?** The WO closing process could be simpler. The reports are good but it seems like it could be more intuitive. **Recommendations to others considering Eptura Asset:** It is simpler and less expensive than a lot of other systems. It meets the needs of the maintenance department without making it more complicated than it needs to be. You can easily attach photos and files to the work orders adding clarity to the task. **What problems is Eptura Asset solving and how is that benefiting you?** As with many PM programs we have seen several cases of the longer term wear items not falling through the cracks. Annual glue filter changes, for example. **Official Response from Fabio Carvalho:** > Thanks for your review, Phil! I'm happy that you enjoy our easy of use and that Hippo is helping you to better manage equipment and inventory management. We are always looking for ways to improve and your feedback is extremely valuable. I will make sure to share your suggestions with our team. Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 28. It has been a good Fit for our Organization **Rating:** 3.0/5.0 stars **Reviewed by:** Jon L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Eptura Asset?** The ease of the program. The users do not need a over amount of training to input tickets **What do you dislike about Eptura Asset?** That we do not have the ability of emailing in tickets **What problems is Eptura Asset solving and how is that benefiting you?** Organization of the Maintenance department **Official Response from Fabio Carvalho:** > Hi Jon, Thank you for your review. I'm happy to hear you and your users are enjoying how user-friendly Hippo is and that you can see improvements in your department's organization after using our system. We released recently some new features that might make it easier to share work orders with your team, like the ability to copy a unique URL for each work order. Please keep in mind that you can always add email addresses that you'd like to send updates to for each work order and that we can make adjustments to the user permission so they can receive notifications for both PMs and demands. Don't hesitate to reach out to us if you'd like to learn more about these options. We'd be glad to help! Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 29. Perfect System for Maintenance **Rating:** 5.0/5.0 stars **Reviewed by:** Harvinder G. | Maintenance Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2018 **What do you like best about Eptura Asset?** None of the software is best, each have few deficiencies. But, Hippo is very easy to use, apply and simple in construction. Best thing i like about hippo is team hippo, service support from hippo team and the way you guys respond and followup time to time. **What do you dislike about Eptura Asset?** At this moment its hard to say about dislikes, yes we can say improvements are needed in few areas. **Recommendations to others considering Eptura Asset:** Yes, it is a very good software **What problems is Eptura Asset solving and how is that benefiting you?** Most important was scheduled maintenance and inventory. Before, I always had low inventory issues which are solved now. No more out of stock parts and better control on budgets. Scheduled maintenance work orders have improved the machines conditions which led to more availability of machines for production. Reporting system is also awesome and help in form of graphs to understand the work flow. I only improvement needed is which i also told to Hippo over phone to have live inventory out of stock item display at home screen where we see the work orders. I understand hippos sends an email if any part falls below set inventory, but email which is sent once can get skipped and it leads to situation of forgetting reordering if you are using different system for making purchase orders other than hippo. Mobile device feature is also very good and make your day to day maintenance easy. Only, bar code printing was little hassle for me but i have made it. **Official Response from Natasha Sidhu:** > Harvinder, Thank you for the wonderful feedback. We are happy to hear that Hippo is helping you keep track of maintenance history and inventory. Let us know if there is anything we can do to improve and make things even better. Natasha ### 30. Hippo, A New Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Eptura Asset?** Interactive capabilities. Email notifications , attachments, work order link. Search functions. Most of all Ease of use, it's simple to train, learn and use. I love that any phone, note pad, or computer can use it on any web browser. **What do you dislike about Eptura Asset?** I gave to break my facility's departments into facilities to meet my needs for application. This makes it difficult to interact with work orders that cross borders/departments. **Recommendations to others considering Eptura Asset:** If you want a cmms system that is easy to implement and use, great for the dollar value and has roadmap for future growth this is the place to go. **What problems is Eptura Asset solving and how is that benefiting you?** Work order communication and documentation, history, work load manifestations, department efficiency's, ad-hoc response time. **Official Response from Fabio Carvalho:** > Thank you for your great review! I'm glad Hippo has improved your team's ability to better manage work order requests, documentation and response time. We work hard here at Hippo to be a leader when it comes to easy of use and user friendliness, so I'm happy you mentioned those points as well as a great value for money. Please don't hesitate to contact us if you ever have any questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 31. Very good CMMS software **Rating:** 4.0/5.0 stars **Reviewed by:** Luis Carlos B. | Director de I+D+i, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Eptura Asset?** Is web based, has very good interconections, is easy to use. And is a reliable software. The set up was well done. And the post service is awsome. Is web based, has very good interconections, is easy to use. And is a reliable software. The set up was well done. And the post service is awsome. Is web based, has very good interconections, is easy to use. And is a reliable software. The set up was well done. And the post service is awsome. **What do you dislike about Eptura Asset?** The server got down once, the training is in english a little difficult for latinamerica market. Must to know english, need a good internet bandwich, don't have international standard KPIs like mtf. The server got down once, the training is in english a little difficult for latinamerica market. Must to know english, need a good internet bandwich, don't have international standard KPIs like mtf. The server got down once, the training is in english a little difficult for latinamerica market. Must to know english, need a good internet bandwich, don't have international standard KPIs like mtf. The server got down once, the training is in english a little difficult for latinamerica market. Must to know english, need a good internet bandwich, don't have international standard KPIs like mtf. **Recommendations to others considering Eptura Asset:** Must to know english, need a good internet bandwich **What problems is Eptura Asset solving and how is that benefiting you?** Find the information that I need very easy, know the real cost of the maintenance. **Official Response from Heidi Chin:** > Hi Luis, Thanks so much for your review. It's great to know that you're finding Hippo easy and reliable to use. I'm especially glad to see that the customer service that you've experienced has been awesome! Thanks for the feedback regarding the training as well. At this time, all of our training are done in English, but that could change in the future as we grow our Hippo team even more. If you need any further help in the future, please feel free to reach out to us! Best regards, Heidi Chin Customer Success Adviser p. 866-956-2859 ext. 227 w. www.hippocmms.com ### 32. A good solution for my small to medium size facility with diverse buildings and equipment **Rating:** 3.5/5.0 stars **Reviewed by:** wesley m. | Maintenance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2019 **What do you like best about Eptura Asset?** What I found most convenient is that I could explain what outcomes I needed during the onboarding/training phase and they would adjust the settings for me. They helped simplify the process for submitting maintenance requests so folks outside of the maintenance department could submit location tagged requests with 5 minutes of training. **What do you dislike about Eptura Asset?** I wish there was an app with push notifications. Cell service is limited at my site so navigating the website via phone is not ideal and our techs don't spend much time near a computer. Right now they have to check their emails for updates which is not ideal. If they would get updates via push notifications when they were in wifi range it would cut down on travel time between the field and the office. **What problems is Eptura Asset solving and how is that benefiting you?** The main thing we gained when switching to hippo was the ability to auto-generate reminders for time based maintenance and to communicate more specifically with people about the status of their requests. This helps us stay credible which will hopefully result in increased funding for the department. **Official Response from Heidi Chin:** > Hi Wesley, Thanks for leaving a review! It's good to hear that our onboarding and training specialists were able to tailor the database to your specific needs and simplify it for you. I'm glad to hear that it's helped you and your team to stay on top of your maintenance requests. A mobile app is currently on our product road map, so stay tuned! Please feel free to reach out if you have any questions or queries. Best regards, Heidi Chin Customer Success Adviser p. 866-956-2859 ext. 227 w. www.hippocmms.com ### 33. Stone Garden Review **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica P. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Eptura Asset?** Being able to keep track of all of our company assets in one place and being able to track them together in one place. **What do you dislike about Eptura Asset?** Not being able to see dates for things when I run reports. My boss likes to see exact dates for some work orders and I can only see them if I look at the individual equipment history instead of making a report for it. If there is a way to run reports and being able to see dates I would love to be contacted to find out. **Recommendations to others considering Eptura Asset:** It works best for larger companies/enterprises. We are a small business that prefers to see the up most specifics like dates for everything but can not. Other than that it is pretty great being able to see all of the different assets that we have. Equipment, tools, parts, even our walkie talkies are in the system. **What problems is Eptura Asset solving and how is that benefiting you?** We are solving issues regarding equipment getting damaged and not knowing when or who is doing it. Being able to know and see when something happens the day it happens has been very beneficial. **Official Response from Fabio Carvalho:** > Thank you for your review, Jessica! I'm glad you're enjoying to keep track of all your assets information in Hippo. I will reach out to you shortly so I can show you how to get more detailed information, like dates and times through the Extract sections. I will be glad to assist you. Please keep in mind that Hippo offers lifetime technical support, so please don't hesitate to contact us if you or any of your colleagues ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 34. Takes all of the manual tasks out of running your facility maintenance and management **Rating:** 4.5/5.0 stars **Reviewed by:** Malcolm W. **Reviewed Date:** May 10, 2019 **Official Response from Fabio Carvalho:** > Thank you so much for your review, Malcolm! I'm glad to know that Hippo has been a great tool to manage your work orders at Cherrata Lodge. We know that the initial set up can be challenging sometimes and that it takes a bit of time to get used to all our features. I really liked your advice for our new customers to focus on the onboarding period and take advantage of our support team. We really appreciate your time for leaving us a video testimonial! Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 35. Excellent Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Eptura Asset?** Hippo is a excellent way to simply manage your maintenance program. It is very user friendly and it provides just what you need so you dont have to pay money for features that you will never use. It also contains a module for inventory management so you can charge your spare parts to your WOs. **What do you dislike about Eptura Asset?** Nothing major; I would like the option to have a module to see working hours of each employee during specific periods of time regardless of the work order status. **Recommendations to others considering Eptura Asset:** You will not regret at all; this system is very reliable and it is 100% online. No need for any IT guy to do maintenance or any costly IT server or PC. **What problems is Eptura Asset solving and how is that benefiting you?** Inventory management is easy with Hippo Paperless system. 100% Web system. Information is available 100% all time. **Official Response from Fabio Carvalho:** > Thank you for leaving us such a great review! It's great to hear that Hippo is helping you and your team to better manage your maintenance program. I'm glad you mentioned our ease of use and that we're 100% web based, which makes things even simpler. I'd love to get more details about your suggestion for a working hours module. In the meantime, I'd recommend to check the KPI dashboard as it can show you the working hours per resource as well for a specific period of time. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 36. Good Software for stand alone maintenance department **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Eptura Asset?** It's pretty easy to use The Tech Support is always there. Unlimited Document space makes easier to centralize all the info for the asset in one place Unlimited Users, I don't need it but it's always good. The export option gives you all the data that you need for your customized reports. Been Online can be accessed from any platform with internet **What do you dislike about Eptura Asset?** Sometimes it's too basic and the customization is almost 0. There are still bugs on standard operations. The mobile version needs to be improved for the barcode reader **Recommendations to others considering Eptura Asset:** It's pretty easy to use and the training is pretty easy too. **What problems is Eptura Asset solving and how is that benefiting you?** First, it's pretty easy to follow the cost expenses from here the decision makes it's terribly fast to take it. Second, the inventory cost is pretty easy to track. Finally, all the report from external contractors are inside the software so I don't need to go to different folders to find all the required info for specific equipment. **Official Response from Fabio Carvalho:** > Thank you for your honest feedback! We are glad to know Hippo is helping you to keep track of costs and inventory. Being user friendly and having great technical support are some of our top priorities, so we are happy to know it's working well for you. Our development team is always working on improvements and we are expecting some cool new features this year, including a better mobile experience. In the meantime, please don't hesitate to contact us if you have any questions or concerns. I would appreciate if you could give us some more details about some of the issues you have experienced so far (please see my contacts below). Warm regards, Fabio Carvalho Customer Success Adviser f.carvalho@hippocmms.com | 866.956.2859 ext 223 ### 37. I have had a very good experience with Hippo **Rating:** 4.0/5.0 stars **Reviewed by:** RICHARD L. | Owner / President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2019 **What do you like best about Eptura Asset?** I like the compact design, yet it has all of the tools I need to run my maintenance program **What do you dislike about Eptura Asset?** Some of the options are not working at this time **Recommendations to others considering Eptura Asset:** Try the software out to be sure it meets your requirements as with any software **What problems is Eptura Asset solving and how is that benefiting you?** Documentation and consistency with our PM's and a convenient way to submit trouble tickets. **Official Response from Fabio Carvalho:** > Thank you for your review and I'm glad that you are seeing value and benefit using Hippo with your organization. Never hesitate to reach out if you ever need anything, we are always eager to help! Regards, Matt Jacobsen Customer Success Adviser 1-866-956-2859 ext 265 ### 38. HIPPO is a great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2018 **What do you like best about Eptura Asset?** I got my training with Mel Motoch and she has always been so helpful. She explains things thoroughly and accurately. She makes sure you fully understand the "why" and the "how to" of the different aspects of the program features. I really love the fact that this program is so powerful. I am still learning how to use it but it has so much potential. There are so many great features. The more I learn how to use it the more I like it. **What do you dislike about Eptura Asset?** I didn't think it was user friendly enough but when we updated to version 6 I found it a lot more user friendly, so that would have been my only issue. There are a few things I would like to see the program incorporate. **Recommendations to others considering Eptura Asset:** It is a program that can certainly facilitate the organizational aspect and control of the different areas of maintenance in any buisiness. I like that you can keep track of everything that is happening in your enterprise. It makes it easier to keep track of and control the maintenance of everything. **What problems is Eptura Asset solving and how is that benefiting you?** We no longer have the janitors sending us work orders on paper. This is a big plus because often times these papers were being lost in transit and this made it impossible to keep track of what was being done at the schools. Now we can see how many times we get the same problem with certain repairs. **Official Response from Natasha Sidhu:** > Thank you for the constructive feedback. Mel is our champion trainer, no doubt about that. We are happy to hear that Hippo is helping you to keep track of all your maintenance history. We are always looking for ways to improve the software. Please feel free to reach out to us at support@hippocmms.com if you have any suggestions or questions. Regards, Natasha Sidhu ### 39. Hippo was great and solved our problems **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew N. | Maintenance manager , Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2019 **What do you like best about Eptura Asset?** Hippo was easy to use and very user friendly. It was simple to learn how to use. **What do you dislike about Eptura Asset?** Hippo had no Purchase Order system tied into the work orders. I was able to keep track of work orders, but handle parts ordering and invoices separate from Hippo. **Recommendations to others considering Eptura Asset:** Start slow. The ease of use makes it easy to move to fast to quick **What problems is Eptura Asset solving and how is that benefiting you?** We were able to get a PM system in place. We were effectively doing PMs on equipment within one month of having the software. We also was able to create a spare parts inventory that helped us reduce downtime from days to minutes **Official Response from Fabio Carvalho:** > Hi Matthew! Thank you for leaving us such a great review. I'm happy to hear that implementing Hippo has been helpful for you and your team to better manage your PMs. I'm also glad that you mentioned our ease of use, as it is a top priority for us. We are currently testing our PO module. It is a beta version and we are sharing it with some of our users to get feedback on it. Please let us know if you'd like to test it as well and if you have any questions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 40. HIPPO CMMS REVIEW **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2020 **What do you like best about Eptura Asset?** The maintenance records are kept electronically and paperwork is reduced. **What do you dislike about Eptura Asset?** Hippo sometimes experiences problems that can slow down the workload. **What problems is Eptura Asset solving and how is that benefiting you?** Reduced Paperwork. **Official Response from Fabio Carvalho:** > Thank you for your review! I'm glad to hear Hippo is being a great tool for you to keep track of all your work order records and that it is also reducing the amount of paperwork you have to deal on a daily basis. Please don't hesitate to reach out to our Support Team if you experience any problems when using Hippo, so we can further investigate and keep you up to date. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 41. Very Pleased with the System **Rating:** 4.0/5.0 stars **Reviewed by:** Dusty R. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Eptura Asset?** We have multiple personnel that use the system and it has allowed us to follow the progress of repairs and maintenance very well. We are still implementing the system fully but it has been a great addition to our process. **What do you dislike about Eptura Asset?** The reporting is a little difficult to navigate to pull old data. With time we will be able to adjust and build reporting as needed **What problems is Eptura Asset solving and how is that benefiting you?** Maintenance tracking and damaged equipment tracking and repair time **Official Response from Natasha Sidhu:** > Dusty, Thank you for the positive review. Happy to hear that Hippo is meeting all your maintenance needs. If you would like additional training on reports, please don't hesitate to contact us. Natasha ### 42. Easy to use CMMS Software **Rating:** 3.5/5.0 stars **Reviewed by:** Brady C. | Facility Engineer, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Eptura Asset?** This software is an easy to use overall good CMMS software for the price. It helped solve the issue of tracking and logging work using excel or paper which tended to get lost and not kept up on. This software solves that issue and makes work tracking much easier and seamless. It helps track parts, current work orders, past work, and hours. **What do you dislike about Eptura Asset?** The parts area of the program is lacking some functionality. It would be nice to have a PO system within the program that more expensive programs have. This would allow user to know what parts have been ordered, what parts are being delivered, and what parts have been received. The part history is lacking some functionality as well. It would be nice to easily pull a part and see when the last inventory check was performed and or adjusted, when the parts where used on what piece of equipment and by who/what work order used this part, and when parts were last received or ordered. **What problems is Eptura Asset solving and how is that benefiting you?** This helped solve the problem are using paper for our work tracking. Since we are a food manufacturing facility we need to easily be able to pull up work history on equipment and track preventative maintenance. This solved that problem and allowed us to easily implement a preventative maintenance program within our facility. The mobile app allows us to easily pull up manuals on when we are standing right next to the equipment which eliminates the need to have several copies of manuals throughout the facility. We are also seeing where we dedicate maintenance hours on what piece of equipment which has allowed us to justify purchasing new equipment **Official Response from Natasha Sidhu:** > Brady, Thank you for the amazing feedback. Glad to hear that Hippo is helping you keep track of PM's, labor hours and asset history. PO feature is already on the development road map. Stay tuned for updates! Natasha ### 43. Great new CMMS software **Rating:** 4.5/5.0 stars **Reviewed by:** Nate S. | SMT Process Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Eptura Asset?** Our old software was extremely difficult to use with little to no reports available. HIPPO is living up to all its expectations and then some. Easy user interactions, great reports with a KPI dashboard, and fast support for all the little questions that came up during the transition. **What do you dislike about Eptura Asset?** Haven't found any downsides or dislikes yet. **What problems is Eptura Asset solving and how is that benefiting you?** Reports are easier to access and it is easier to track equipment downtime and associated costs. **Official Response from Fabio Carvalho:** > Thank you so much for your review, Nate. I'm glad Hippo has been extremely easy to use compared to the previous software you used. It's good to know that you're taking advantage of the Reports section and the KPI dashboard. Our support team is always glad to help, so please continue to get in touch if you ever have any questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 44. Recommended, it's my right hand. **Rating:** 5.0/5.0 stars **Reviewed by:** Mary P. W. | Information System Manager, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Eptura Asset?** I like the ease of working in hippo, it is a CMMS with great characteristics, for all types, of labor processes, the creation of labor reports is now simpler, thanks to the historical database, which is done automatically, I can visualize all kinds of notes, and notes that are drawn up, in different reports and previous reports, and have them available, at any time, for the creation of new work routes. **What do you dislike about Eptura Asset?** is very limited in certain points, for example, the most important I think is compatibility, with different devices, since I have only seen that it can be used in Windows environments, but cannot be used, in mobile phones, tablets, or other types of devices. **Recommendations to others considering Eptura Asset:** You must work extensively in the development of new applications, for different types of devices, greater compatibility with different operating systems, and with other types of software that can be combined with hippo, to obtain a more complete tool. **What problems is Eptura Asset solving and how is that benefiting you?** The different types of tasks, carried out in different sectors of our company, such as maintenance of locations, or scheduled jobs, can now be done in a more timely manner, with a fast and direct line of work, which promotes a better use of time, in all types of work, carried out in the field of work. **Official Response from Fabio Carvalho:** > Thank you for your feedback, Mary! We are glad to know you're taking advantage of our reports and KPI features. It's great to see your comments about how easy it is working with Hippo. Being user friendly is a top priority for us. I'd love to guide you how to better use our mobile version in different operational systems and devices. Please see my contacts below. Please don't hesitate to contact us if you ever have any questions or concerns. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 45. Hippo Review - BurgerFi **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Eptura Asset?** The best part is the ability to track all companies, equipment, and service calls. **What do you dislike about Eptura Asset?** To date I do not have anything that I do not like about it. For what I need Hippo is easy to use. **Recommendations to others considering Eptura Asset:** Easy to use. Very effective. **What problems is Eptura Asset solving and how is that benefiting you?** Repair and maintenance tracking of calls, service, and history. It also keeps all of my Company and equipment information in one place. It helps with monthly P&L reviews and gives me a history of everything that happens for R&M in all stores. **Official Response from Heidi Chin:** > Awesome to hear that you're finding Hippo easy and effective to use, Michael! It's great to know that the feature to track information regarding equipment, servicing, and companies has been useful as well. Thanks for being a customer at Hippo! If you have any queries or concerns, please feel free to reach out to us. Heidi C Customer Success Adviser 866.956.2859 x 227 | h.chin@hippocmms.com ### 46. takes a little time to setup **Rating:** 4.0/5.0 stars **Reviewed by:** Josh L. | Maintenance Technician, Aviation & Aerospace, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** Once setup system is able to simple for teams to input new work order! it is simple to log in. I am able to smart phone to log in any where because we use cloud based. we are able export into excel spread sheet to share data. the ability to log in any where with any web based electronic device connected to net is great. the connection even work on cell data editing work orders and smart device layout makes simple to scroll work orders. **What do you dislike about Eptura Asset?** It does not have a simple way to mass edit work orders or jobs. I perfer to edit from a spread sheet as a administration user. not always easy to upload new equipment have not understood the proper ladder of how to load locations and or organized naming of equipment roll out sometime saving requirements when exiting page screws all my info up. not being able to have multible screens open at a time when inputting equipment or assets. **Recommendations to others considering Eptura Asset:** have someone 100% available to implement for first couple months if have a large amount of items it insert and lay out ot a map of how you want segregate your machines/ products or services **What problems is Eptura Asset solving and how is that benefiting you?** Used for tracking facility machine PM and repairs. share with auditors and use across company to link facilities together. able log in from any computer with internet connection. when in middle of meeting I am able to log into system on phone and email reports out if required. **Official Response from Natasha Sidhu:** > Josh, We appreciate the amazing feedback . We are working on simplifying the Equipment grid even more. I will pass on your suggestions to our development team. Please stay tuned for updates. Natasha ### 47. Works great for maintenance management & accountability at all levels. **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl S. | Project Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** The ability to track and check on how busy each site is without having to request hand written reports or digging through piles of paperwork is great. This also allows for management to be in closer touch with what is going on without crews feeling like they are being watched all the time. The residents and staff love the fact that they know when they enter a work order it is going to be seen and is on record rather than just telling someone or even dropping a note in a book that may or may not be seen. **What do you dislike about Eptura Asset?** We had a bit of time making sure all the areas and equipment were identified as we know them rather than what a blueprint of manufacturer listed them as. Strongly recommend if your setting up a new Hippo system have your crews work closely with the start up crew to get things right from the start. **Recommendations to others considering Eptura Asset:** Make sure set up is what you want and know from the start! **What problems is Eptura Asset solving and how is that benefiting you?** Some of our sites have 2 maintenance persons that cover the same areas. In the past they had to keep a book with a list of work requests and constantly be going back and fourth to make sure what they were planning to do still needed to be done and was not already done but just not crossed off yet. The system also works great where we have 1 person looking after more than 1 site. Before they go to the other site they can see what jobs they are facing and go with tools, parts and are prepared to get the job done the first time rather than getting there and finding they don' t have what they need to complete the work. **Official Response from Natasha Sidhu:** > Daryl, We are glad to hear that Hippo has simplified maintenance management at your end and you can easily keep track of all of your work orders. Please feel free to reach out to us at support@hippocmms.com if you have any questions or suggestions. Natasha ### 48. Top Maintenance Management Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Kerron R. | MBA Lecturer and Corporate Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** The ease of adding and editing work orders using the interface, the visual layout of the calendar and workflow for managing jobs. **What do you dislike about Eptura Asset?** The lack of customizability of the final report structure, which could be more flexible if additional features were present. **Recommendations to others considering Eptura Asset:** This application is a great product for those who work in fast paced environments and need an overall management tool to track work, provide analysis and insight for service oriented teams and senior management professionals. **What problems is Eptura Asset solving and how is that benefiting you?** Managing Service Contract jobs for clients and being able to analyze job histories to determine ways to improve service schedules and equipment lifecycles. **Official Response from Fabio Carvalho:** > Thanks for your great review, Kerron! I'm glad you're enjoying our user friendly interface and that Hippo is helping you to better manage work orders and equipment life-cycles. Your suggestion is valuable and our development team is working on cool new features for future releases. Stay tuned for updates! Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 49. Super useful utility **Rating:** 5.0/5.0 stars **Reviewed by:** Jack E. | Back End Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Eptura Asset?** It works as described, it's simple and intuitive **What do you dislike about Eptura Asset?** I really don't know what to say here, I can't fault it **What problems is Eptura Asset solving and how is that benefiting you?** I can now manage my assets from one location at the click of a mouse ### 50. HIPPO CMMS ha been a great tool to track our maintenance as well as parts. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Eptura Asset?** We love that it will notify us when certain parts are starting to run low. If we run out of a certain part and the equipment breakdowns then the whole line is down. It takes time to order these parts and that is something we do not have time for. **What do you dislike about Eptura Asset?** We knew going in that the upload of information would take awhile. Just wish there was a quicker way to get all pieces in. Something more seamless. We are looking at a year to get everything in place before we can push it out to everyone to use. **Recommendations to others considering Eptura Asset:** Utilize the training sessions. They helped tremendously. **What problems is Eptura Asset solving and how is that benefiting you?** We are continually audited on a regular basis. We struggled coming up with the proper documentation before. No we can run a report and the data is there. **Official Response from Fabio Carvalho:** > Thank you for taking some time to leave us such a great review! It's good to see you are taking advantage of our inventory management features and that our reports and KPIs are being helpful as well. I am going to share your review with our Training Specialists. They will be happy with your progress so far! Please let us know if you ever have any questions. Keep in mind that Hippo provides lifetime technical support and our customer success team is always eager to help. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ## Eptura Asset Discussions - [How do you keep track of parts that have been ordered?](https://www.g2.com/discussions/24569-how-do-you-keep-track-of-parts-that-have-been-ordered) - 3 comments, 1 upvote - [How long has Hippo been in business?](https://www.g2.com/discussions/about-the-company) - 1 comment, 1 upvote - [What does technical support entail?](https://www.g2.com/discussions/technical-support-609b6df8-7b16-43fd-b3a3-c64bc91c580b) - 1 comment, 1 upvote - [Where is our data stored and managed? What happens to it if we decide to cancel?](https://www.g2.com/discussions/data-and-security) - 1 comment, 1 upvote - [Users / seats ?](https://www.g2.com/discussions/users-seats) - 1 comment, 1 upvote - [View Eptura Asset pricing details and edition comparison](https://www.g2.com/products/eptura-asset/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+22%3A12%3A45+-0500&secure%5Bsession_id%5D=cc8541dc-23bb-47c6-8cd6-8c5f0b2f23d6&secure%5Btoken%5D=b8f9cd59f8ad7d26f039b701be5e8c042f9b0379ccb70774f8ba37cda89458f2&format=llm_user) ## Eptura Asset Integrations - [Eptura Workplace](https://www.g2.com/products/eptura-workplace/reviews) ## Eptura Asset Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Monitoring** - Use - Reliability - Risk **Asset Definition** - Asset Register - Relationships - Costs - Types **Condition Monitoring** - Predictive Inspection - Monitoring - Condition-Based Maintenance - Asset Types - IoT Monitoring **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Analytics** - Dashboards - Performance - Forecasting **Asset Tracking** - Location - Status - History **Detection & Identification** - Failure Detection - Source Identification - Proactive Alerts **Inventory** - Locations - Spare Parts - Valuation **Analysis & Insights** - Root Cause - Recommendations - Systemic Risks **Agentic AI - Asset Performance Management** - Proactive Assistance - Decision Making **Depreciation** - Methods - Asset Value **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Field Service ** - Planning - Tracking - Client Communications **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Vendor Management - Service Request Portal - Reporting & Dashboards - Mobile Field Access **Integration** - CAD & PLM **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top Eptura Asset Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,500 reviews) - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (677 reviews) - [UpKeep](https://www.g2.com/products/upkeep/reviews) - 4.5/5.0 (1,091 reviews)