1. [Home](https://www.g2.com/) 2. ... 3. [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) 4. [ManageEngine Zoho Assist - Remote Support and Screen Sharing Discussions](https://www.g2.com/products/manageengine-zoho-assist-remote-support-and-screen-sharing/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8b9cc6abeec7f64a949c2cd039a2d97/manageengine-zoho-assist-remote-support-and-screen-sharing.jpeg "Product Avatar Image") ](/products/manageengine-zoho-assist-remote-support-and-screen-sharing/reviews) [ ManageEngine Zoho Assist - Remote Support and Screen Sharing ](/products/manageengine-zoho-assist-remote-support-and-screen-sharing/reviews) (6)4.4/5 Zoho Assist is a cloud-based remote support and screen sharing solution designed to facilitate seamless and secure connections between technicians and clients. It enables IT professionals to provide instant support, perform unattended access, and conduct online meetings or training sessions without the need for prior installations. With its user-friendly interface and robust security protocols, Zoho Assist ensures efficient troubleshooting and collaboration across various platforms. Key Features and Functionality: - On-Demand Remote Support: Initiate instant remote sessions to troubleshoot client issues in real-time without prior installation requirements. - Unattended Remote Access: Configure and access remote computers anytime, even without an end-user present, facilitating maintenance and updates. - Multi-Platform Support: Compatible with Windows, macOS, Linux, Android, iOS, Chromebook, and Raspberry Pi, ensuring versatile connectivity. - File Transfer: Securely send and receive files up to 5GB during active sessions, streamlining the support process. - Voice and Video Chat: Enhance communication with integrated audio and video conferencing capabilities during remote sessions. - Screen Sharing and Annotation: Share screens for presentations or collaborative work, with tools to annotate and highlight key areas. - Diagnostic Tools: Access system diagnostics like Task Manager and Command Prompt to efficiently identify and resolve issues. - Session Recording: Record sessions for auditing, training, or future reference, ensuring transparency and continuous improvement. - Security Measures: Employs 256-bit AES encryption, two-factor authentication, and complies with industry standards to protect data and privacy. Primary Value and User Solutions: Zoho Assist addresses the critical need for efficient and secure remote support in today's digital landscape. By enabling instant connectivity and comprehensive control over remote systems, it reduces downtime, enhances productivity, and eliminates the geographical barriers between technicians and clients. Its multi-platform compatibility ensures that businesses can support a diverse range of devices, while robust security features safeguard sensitive information. Whether for IT help desks, managed service providers, or individual technicians, Zoho Assist streamlines remote assistance, making it an invaluable tool for effective and reliable support operations. Show More * * * ### 66.0 Nps Score Already have ManageEngine Zoho Assist - Remote Support and Screen Sharing? ### All ManageEngine Zoho Assist - Remote Support and Screen Sharing Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is ManageEngine Zoho Assist - Remote Support and Screen Sharing used for? ](/discussions/what-is-manageengine-zoho-assist-remote-support-and-screen-sharing-used-for) What is ManageEngine Zoho Assist - Remote Support and Screen Sharing used for? 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