--- title: ManageEngine Zoho Assist - Remote Support and Screen Sharing Reviews meta_title: 'ManageEngine Zoho Assist - Remote Support and Screen Sharing Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ManageEngine Zoho Assist - Remote Support and Screen Sharing works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 6 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # ManageEngine Zoho Assist - Remote Support and Screen Sharing Reviews **Vendor:** Zoho **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 4.3/5.0 **Total Reviews:** 6 ## About ManageEngine Zoho Assist - Remote Support and Screen Sharing Zoho Assist is a cloud-based remote support and screen sharing solution designed to facilitate seamless and secure connections between technicians and clients. It enables IT professionals to provide instant support, perform unattended access, and conduct online meetings or training sessions without the need for prior installations. With its user-friendly interface and robust security protocols, Zoho Assist ensures efficient troubleshooting and collaboration across various platforms. Key Features and Functionality: - On-Demand Remote Support: Initiate instant remote sessions to troubleshoot client issues in real-time without prior installation requirements. - Unattended Remote Access: Configure and access remote computers anytime, even without an end-user present, facilitating maintenance and updates. - Multi-Platform Support: Compatible with Windows, macOS, Linux, Android, iOS, Chromebook, and Raspberry Pi, ensuring versatile connectivity. - File Transfer: Securely send and receive files up to 5GB during active sessions, streamlining the support process. - Voice and Video Chat: Enhance communication with integrated audio and video conferencing capabilities during remote sessions. - Screen Sharing and Annotation: Share screens for presentations or collaborative work, with tools to annotate and highlight key areas. - Diagnostic Tools: Access system diagnostics like Task Manager and Command Prompt to efficiently identify and resolve issues. - Session Recording: Record sessions for auditing, training, or future reference, ensuring transparency and continuous improvement. - Security Measures: Employs 256-bit AES encryption, two-factor authentication, and complies with industry standards to protect data and privacy. Primary Value and User Solutions: Zoho Assist addresses the critical need for efficient and secure remote support in today's digital landscape. By enabling instant connectivity and comprehensive control over remote systems, it reduces downtime, enhances productivity, and eliminates the geographical barriers between technicians and clients. Its multi-platform compatibility ensures that businesses can support a diverse range of devices, while robust security features safeguard sensitive information. Whether for IT help desks, managed service providers, or individual technicians, Zoho Assist streamlines remote assistance, making it an invaluable tool for effective and reliable support operations. ## ManageEngine Zoho Assist - Remote Support and Screen Sharing Pros & Cons **What users like:** - Users find the **remote support functionality** of ManageEngine Zoho Assist invaluable for helping off-site employees effectively. (4 reviews) - Users find **remote support extremely useful** for assisting off-site employees and resolving issues efficiently across the organization. (4 reviews) - Users appreciate the **seamless remote access** of ManageEngine Zoho Assist, enhancing support across various platforms effortlessly. (3 reviews) - Users find **remote support essential** for assisting off-site employees efficiently, ensuring seamless company operations. (1 reviews) - Users appreciate the **cross-platform compatibility** of ManageEngine Zoho Assist, enabling easy remote support on both Mac and Windows. (1 reviews) - Users value the **ease of use** of ManageEngine Zoho Assist, ensuring quick and efficient remote support across platforms. (1 reviews) - Users value the **easy access** of ManageEngine Zoho Assist, enabling efficient remote support and issue resolution. (1 reviews) - Easy Management (1 reviews) - Installation Ease (1 reviews) - Tools (1 reviews) **What users dislike:** - Users desire improvements in **complex reporting** and more features for testing in free plans. (1 reviews) - Users express the need for improved reporting and more **limited features** in free plans for better testing capabilities. (1 reviews) - Users desire **missing features** in Zoho Assist, particularly improved reporting and expanded testing options for free plans. (1 reviews) - Users desire **improved reporting** capabilities and additional features in the free plans for better testing and experience. (1 reviews) ## ManageEngine Zoho Assist - Remote Support and Screen Sharing Reviews ### 1. Best Screen Sharing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Raisa F. | Payout Support , Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** Its Very Easy to Connect to other Devises and Allows Technicians to access and control remote desktops to troubleshoot the issues quickly. **What do you dislike about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** While ManageEngine Zoho Assist is easy to use, occasional connectivity issues and session lag can affect the remote support experience, especially on slower networks. Some advanced features are available only in higher-tier plans, and the user interface could be more intuitive for first-time users **What problems is ManageEngine Zoho Assist - Remote Support and Screen Sharing solving and how is that benefiting you?** Screen Sharing: Facilitates online meetings, demos, and training sessions by sharing your screen with others. Benefit - Without Installation Users can connect to remote computers . ### 2. Zoho Assist is helpful for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** Remote support is extremely useful when needing to help employees who are off-site. Zoho provides the necessary tools to assist and keep our company moving forward. **What do you dislike about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** There isn't much to dislike about Zoho. It's a great remote software for anyone who's looking for this type of value-add. **What problems is ManageEngine Zoho Assist - Remote Support and Screen Sharing solving and how is that benefiting you?** We're able to support remote employees without having to physically be at their workstation ### 3. Best user friendly support tool **Rating:** 3.5/5.0 stars **Reviewed by:** Rushabh U. | Deployment engineer for Google and jumpcloud, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** Loved to used bohot which work accross many common platforms like mac and window easy remote support without any heavy installation. **What do you dislike about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** Need to make reporting better and add more features to test in free plans **What problems is ManageEngine Zoho Assist - Remote Support and Screen Sharing solving and how is that benefiting you?** Best remote support tool to manage system to reboot switch screen between and reconnect remotely. ### 4. ManageEngine Zoho Assist - Remote support over internet for solving issues **Rating:** 4.5/5.0 stars **Reviewed by:** Kashish P. | Technical Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2024 **What do you like best about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** ManageEngine Zoho Assist is a great tool for providing remote assistance over internet. It has the capability to share the screen and thus helps the engineers to resolve the issues remotely. We have been using it for solving our day to day issues with regards to the software and utilities installed at our branch offices on a Pan India basis. It is easy to use. You can take the remote of your servers too for solving any issues. **What do you dislike about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** There is nothing to dislike with ManageEngine Zoho Assist. It is a great platform that helps the system administrators to access, manage and control the PCs and servers for solving any issues. It has support for Windows as well as Mac OS. It can be integrated easily with Third Party platforms like Jira and ServiceNow. **What problems is ManageEngine Zoho Assist - Remote Support and Screen Sharing solving and how is that benefiting you?** We have been using ManageEngine Zoho Assist for solving our issues being faced with software and hardware at our branches. We take the PCs on remote and check if there are any updates that are pending, or if any software is getting crashed, or some settings that needs to be changed or debugging a printer issue and so on. It has been of great help with Zoho remote assistance. We have been able to bring down our support time. ### 5. Very good product **Rating:** 4.5/5.0 stars **Reviewed by:** Kesavan K. | Senior System Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** Easy to work with zoho assist remote support Tool. **What do you dislike about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** Aa of now, there is no disliking features i. Zoho assist tool **What problems is ManageEngine Zoho Assist - Remote Support and Screen Sharing solving and how is that benefiting you?** Mostly used for desktop troubleshooting ### 6. ManageEngine Zoho Assist is Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Bina G. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** From an organization's standpoint, incident and change management plays an important role in establishing a good relationship with our customers. ManageEnggine Zoho helps in speeding up the features of the Incident Management tool, which undertakes the business commitments. Based on the client requirement, I combined ManageEngine with my Incident Management tool and improved my deliverables to my clients. **What do you dislike about ManageEngine Zoho Assist - Remote Support and Screen Sharing?** ManageEngine Zoho Assist is a great integration tool for meeting up with business processes alongside your Incident tracking & management tools. I don't find anything that I dislike about ManageEngine Zoho Assist. **What problems is ManageEngine Zoho Assist - Remote Support and Screen Sharing solving and how is that benefiting you?** As part of my regular incident activities, I raise incidents, initiate change requests, add activity logs, mention SLA reports, etc. ManageEngine Zoho Assist helps me with advancing these processes with its impressive features. It provides me a web-based remote access feature to connect with the concerned client machine and support the customer, and offer excellent service to them. ## ManageEngine Zoho Assist - Remote Support and Screen Sharing Discussions - [What is ManageEngine Zoho Assist - Remote Support and Screen Sharing used for?](https://www.g2.com/discussions/what-is-manageengine-zoho-assist-remote-support-and-screen-sharing-used-for) - [View ManageEngine Zoho Assist - Remote Support and Screen Sharing pricing details and edition comparison](https://www.g2.com/products/manageengine-zoho-assist-remote-support-and-screen-sharing/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+19%3A24%3A47+-0500&secure%5Bsession_id%5D=78886d14-5b3a-4f07-9a47-6fef0d79cb9f&secure%5Btoken%5D=b476ddeaa5ee00fce541629816e3c3cc90f067d4afca8ca7256e6f243f65fb96&format=llm_user) ## ManageEngine Zoho Assist - Remote Support and Screen Sharing Features **ServiceNow Apps** - ServiceNow Integration - Value **Performance Management** - Workflow Automation - Change Management - Real Time Reporting **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Monitoring** - Server Performance - Energy Consumption - Space Planning **Maintenance** - Remote Reboot - Remote Printing **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top ManageEngine Zoho Assist - Remote Support and Screen Sharing Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,934 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,078 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) - 4.7/5.0 (657 reviews)