Ease of use, pretty intuitive overall. I definitely like the cloud version better than the previous on-prem version. The searching function is better/improved & the reports are a bit better as well. Review collected by and hosted on G2.com.

The Tasks feature needs improved / enhanced, as we use those primarily with onboarding and offboarding duties (to be handled by various teams and personnel across the organization). Review collected by and hosted on G2.com.

ServiceDesk Plus, an innovative platform, has many functions. We can highlight the ability to analyze root causes, reduce repeated incidents, and increase productivity. Another highlight is the Change Management feature. This simplifies the approval, planning, and execution of automated workflows. You can also create a Self-Service Portal to facilitate the creation of your requests. Review collected by and hosted on G2.com.

One thing I can point out as an improvement is the fact that the mobile app is not user-friendly and does not provide enough information to allow tracking via mobile devices. Review collected by and hosted on G2.com.

Easy to use with a lot of functionality at a great price Review collected by and hosted on G2.com.

Over reliance on Pop up advertisements for new features Review collected by and hosted on G2.com.

It's easy to use and understand. Everything, for the most part is self-explanatory. Review collected by and hosted on G2.com.

What do i dislike about ManageEngine ServiceDesk Plus. There is not anything I dislike about it. It provides me with what I need for now. Maybe in the future, i might change this review to include a future dislike of the product. Review collected by and hosted on G2.com.

ServiceDesk Plus is a low-cost option for a company with limited financial resources. Review collected by and hosted on G2.com.

There are many reasons to hate ServiceDesk Plus. The application is poorly designed, technical support is inferior, upgrades seem to fix one issue while causing another, documentation is poorly written. Review collected by and hosted on G2.com.

Ease of use and follows the ITIL Structure. Review collected by and hosted on G2.com.

The Integrated Postgres SQL should be replaced with more robust database. Review collected by and hosted on G2.com.

It's reasonably intuitive and easy to use. ServiceDesk plus is a very basic package for small shops. Review collected by and hosted on G2.com.

It does not offer the flexibility and customization that other products on the market offer. Review collected by and hosted on G2.com.

The green/red icons next to each ticket make it very easy to tell who last responded in the issue. Review collected by and hosted on G2.com.

Sometimes the system stalls out and takes a long time to send a message or gives an error and won't send. This can usually be resolved by simple refreshing the page, but you do have to make sure your message is saved before you refresh. Review collected by and hosted on G2.com.

Manage Engine Service Desk Plus is helping our help desk team show their productiviy during office hours. Manage Engine Products are creating an ECO-SYSTEM of their product for the company. Mostly we liked about this tool is GUI and Automation for ticketing tool. Review collected by and hosted on G2.com.

Nothing Just perfectly worked for our organization Review collected by and hosted on G2.com.

All sort of customisable option for service support ticketing and easy integration with third party authentication system.

Segregation of duties for technical staff and normal user.

Workflow is simplyawesome and can be customized as per company needs

Technical support is quick and knowledgeable Review collected by and hosted on G2.com.

Nothing can be dislike since the product has lots of feature for IT support management and software inventory and notifications of renewals. Review collected by and hosted on G2.com.