--- title: ManageEngine ServiceDesk Plus Reviews meta\_title: 'ManageEngine ServiceDesk Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 250 reviews by the users' company size, role or industry to find out how ManageEngine ServiceDesk Plus works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 250 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ManageEngine ServiceDesk Plus Reviews & Product Details Visit Website ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT! * * * Product Website ManageEngine ServiceDesk Plus Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [ManageEngine ServiceDesk Plus Community](https://www.g2.com/products/manageengine-servicedesk-plus/discuss) Languages Supported Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Kumaravel Ramakrishnan (Director of Marketing, ITSM at Zoho Corporation) Show More ## Pricing Pricing provided by ManageEngine. ### Standard Edition help desk module Starts at $1195 (For 10 technicians annually) ### Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) Starts at $495 (For 2 technicians and 250 nodes annually) [ View More Pricing Information ](https://www.g2.com/products/manageengine-servicedesk-plus/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-servicedesk-plus/competitors/alternatives) ## User Insights Average based on 250 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## ManageEngine ServiceDesk Plus Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine ADManager Plus ](https://www.g2.com/products/manageengine-admanager-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Applications Manager ](https://www.g2.com/products/manageengine-applications-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Endpoint Central ](https://www.g2.com/products/manageengine-endpoint-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpManager Nexus ](https://www.g2.com/products/opmanager-nexus/reviews) Show More ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Enterprise (\> 1000 emp.) 4/7/2026 "Robust ITIL Modules, but Initial Setup Can Feel Overwhelming" 3.5/5 What do you like best about ManageEngine ServiceDesk Plus? TSM Excellence (Ticketing & Beyond): It isn’t just for "my printer is broken" tickets. It follows the ITIL framework, meaning it has dedicated modules for Incident, Problem, Change, and Release Management. If you want to track the root cause of a recurring server crash or plan a company-wide software update with approval stages, SDP handles the logic. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Initial Setup: The sheer number of toggles and settings can be overwhelming at first. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Problem: "The Black Hole" of Requests The Issue: Employees send requests via Slack, email, or "drive-by" desk visits. Things get forgotten, and users have no idea when their problem will be fixed. The Solution: A Centralized Service Portal and multi-channel ticketing (Email, Chat, Mobile App). The Benefit: Transparency. Every request has a tracking number and a clear status. Users feel heard, and IT managers can prove exactly how much work their team is actually doing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SJ Sarim J. Security Analyst Mid-Market (51-1000 emp.) 4/30/2026 "Highly Customizable, Needs UI Improvement" 3.5/5 What do you like best about ManageEngine ServiceDesk Plus? I like that ManageEngine ServiceDesk Plus is easy to configure and very customizable. It's also fast compared to some other products I've used. The configuration process is quite intuitive, and the platform allows us to tailor request and incident lifecycles to fit our company's needs. I also appreciate the custom functions that make the system very customizable, helping us enforce ITIL standards for tickets. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? The UI could be much better; it feels like very old web apps and is not very user-friendly. Also, the API documentation is incomplete and doesn't have many of the endpoints documented. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? ManageEngine ServiceDesk Plus helps us enforce ITIL standards, configure lifecycles, and provides analytics on ticket trends, ensuring all service requests and incidents follow the right, company-tailored process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![Jacob M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob M.") JM Jacob M. Systems Administrator Mid-Market (51-1000 emp.) 3/5/2026 "Flexible and Powerful—ServiceDesk Plus Enables a Lot" 4/5 What do you like best about ManageEngine ServiceDesk Plus? There is a lot of things you can do with ServiceDesk Plus, though a lot of it comes down to custom coding. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? I dislike that there isn't clearer documentation on how to do some things, such as doing webhooks or system field names. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? We are using it for a ticketing system mainly. It's helping us keep track of issues our users have. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arvind K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arvind K.") AK Arvind K. NMS administrator L2 Mid-Market (51-1000 emp.) 3/22/2026 "A Great Tool for Managing IT Tickets and Customer Records in One Place" 4/5 What do you like best about ManageEngine ServiceDesk Plus? Managing the all IT task record as ticket Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? No, it good tool to managing all IT record & multiple customer in single point Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Need to enhance the site field, because many times customers have multiple locations (infra/office) and they want to record details location-wise, while still having a single consolidated view. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 12/10/2025 "Comprehensive Helpdesk Tool with Robust Inventory Management" 4/5 What do you like best about ManageEngine ServiceDesk Plus? This is a highly comprehensive helpdesk tool that supports both inventory management and problem logging. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? The upgrade alters the software so significantly that users are forced to relearn how to use it. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Creating incidents and managing requests for favors is convenient because everything is organized in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KM Kim M. IT Support Supervisor Mid-Market (51-1000 emp.) 7/3/2024 "Service Desk is convenient and easy for end users." 4/5 What do you like best about ManageEngine ServiceDesk Plus? I like that end users can go to the task bar and open a helpdesk ticket or view their helpdesk ticket. Like that it is integrated with AD and that users can open a ticket by email also. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? None that I can see so far. So far it has been good but we have not utilized every part of it yet. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Easily manage incoming concerns and issues in a timely manner. Allows helpdesk individual prioritize issues and maintain incoming incidents in a timely fashion. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LD Lakshay D. Enterprise (\> 1000 emp.) 2/29/2024 "Amazing IT service management tool" 3.5/5 What do you like best about ManageEngine ServiceDesk Plus? I like that ServiceDesk Plus is easy to use and navigate. It has helped streamline our IT service management processes and improved our overall efficiency. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? ManageEngine ServiceDesk Plus can be limiting for complex automations and customizations, making it less suitable for highly specialized needs. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? It is helping us take followups on our service requests and it automatically informs the responsible personnel for specific issues which helps us save time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JB Joe B. IT Systems Specialist Mid-Market (51-1000 emp.) 12/12/2023 "ITSM with great add-ons" 4/5 What do you like best about ManageEngine ServiceDesk Plus? Integrates with Endpoint Central to use with our devices. I like the mapping feature as well. AI features are neat as well Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Licensing can be quite confusing but other than that very good! Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Creating a service desk for internal employees. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BF Brennon F. Mid-Market (51-1000 emp.) 3/29/2023 "My experience has been amazing and productive!" 4/5 What do you like best about ManageEngine ServiceDesk Plus? The most helpful thing has been the ticket management and the features in the change management section. This has improved our internal IT infrastructure and processes. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? The least helpful thing at this time is that we are still on the "on-premises" version of Service Desk. However, we are looking to move to a cloud-based system. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? The most helpful thing has been the ticket management and the features in the change management section. This has improved our internal IT infrastructure and processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") UM Verified User in Media Production Small-Business (50 or fewer emp.) 6/3/2023 "Great ticketing tool for managing infra and services" 4/5 What do you like best about ManageEngine ServiceDesk Plus? -Easy to setup -Robust APIs -Easy integration with 3rd party services -Intuitive Ui, Easy escalation, and request reports -Role-based user management Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? - Has lots of features to offer. A bit of learning is required -Reporting can be limited Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? -Direct Integration with other tools such as SIEM tools and code version control system, bug tracking which allows managing everything from one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ManageEngine ServiceDesk Plus? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ManageEngine ServiceDesk Plus ](https://www.g2.com/products/manageengine-servicedesk-plus/discussions/new) GU Guest User • Last activity 6 months ago What is ManageEngine ServiceDesk Plus used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) [ View all Discussions ](https://www.g2.com/products/manageengine-servicedesk-plus/discuss) ## Pricing Options Pricing provided by ManageEngine. ### Standard Edition help desk module Starts at $1195 (For 10 technicians annually) ### Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) Starts at $495 (For 2 technicians and 250 nodes annually) ### Enterprise Edition HELP DESK + ITIL + ASSET + PROJECT Management Starts at $1195 (For 2 technicians and 250 nodes) [ View More Pricing Information ](https://www.g2.com/products/manageengine-servicedesk-plus/pricing) ManageEngine ServiceDesk Plus Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_13aba37ae908d9cf29a2452925257ccc/microsoft-intune-enterprise-application-management.jpeg "Product Avatar Image") Microsoft Intune Enterprise... 4.5/5(269) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-microsoft-intune-enterprise-application-management) ##### ##### ManageEngine ServiceDesk Plus Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/manageengine-servicedesk-plus/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most affordable video advertising software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-video-advertising-software-for-smbs)[Top tools for managing construction timelines](https://www.g2.com/discussions/top-tools-for-managing-construction-timelines)[Which antivirus is best for a Windows laptop that needs solid real-time protection without slowing the machine down to a crawl?](https://www.g2.com/discussions/which-antivirus-is-best-for-a-windows-laptop-that-needs-solid-real-time-protection-without-slowing-the-machine-down-to-a-crawl) [What's the best virtual desktop infrastructure (VDI) for teams needing both ease of use and enterprise-grade security features?](https://www.g2.com/discussions/what-s-the-best-virtual-desktop-infrastructure-vdi-for-teams-needing-both-ease-of-use-and-enterprise-grade-security-features)[What are the top tools for promoting events across multiple channels?](https://www.g2.com/discussions/what-are-the-top-tools-for-promoting-events-across-multiple-channels)[Pros and Cons Details](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)