--- title: ManageEngine ServiceDesk Plus Reviews meta\_title: 'ManageEngine ServiceDesk Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 250 reviews by the users' company size, role or industry to find out how ManageEngine ServiceDesk Plus works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 250 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ManageEngine ServiceDesk Plus Reviews & Product Details Visit Website ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT! * * * Product Website ManageEngine ServiceDesk Plus Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [ManageEngine ServiceDesk Plus Community](https://www.g2.com/products/manageengine-servicedesk-plus/discuss) Languages Supported Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Kumaravel Ramakrishnan (Director of Marketing, ITSM at Zoho Corporation) Show More ## Pricing Pricing provided by ManageEngine. ### Standard Edition help desk module Starts at $1195 (For 10 technicians annually) ### Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) Starts at $495 (For 2 technicians and 250 nodes annually) [ View More Pricing Information ](https://www.g2.com/products/manageengine-servicedesk-plus/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-servicedesk-plus/competitors/alternatives) ## User Insights Average based on 250 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## ManageEngine ServiceDesk Plus Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine ADManager Plus ](https://www.g2.com/products/manageengine-admanager-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Applications Manager ](https://www.g2.com/products/manageengine-applications-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Endpoint Central ](https://www.g2.com/products/manageengine-endpoint-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpManager Nexus ](https://www.g2.com/products/opmanager-nexus/reviews) Show More ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/19/2026 "Easy to Use, But Field Limits and Weak Integrations Hold It Back" 2.5/5 What do you like best about ManageEngine ServiceDesk Plus? It is a simple interface design. Most features are easy to find. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? The limitations on the number of fields you can use make it difficult to build many of the customizations we want into our ticketing platform. It also doesn’t integrate well with some of our applications the way our old ticketing system did. Because of that, we had to create a connector to generate tickets in the old system based on ME tickets, keep that system around with minimal licensing, and continue handling those specific ticket types there. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? It is a decent ticketing system that helps us organize our issues and tasks that need to be completed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Wunna H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wunna H.") WH Wunna H. IT Project Manager Mid-Market (51-1000 emp.) 3/22/2024 "Real-world review of ManageEngine ServiceDesk Plus" 2.5/5 What do you like best about ManageEngine ServiceDesk Plus? The most helpful aspect of ManageEngine ServiceDesk, from my experience of over four years, is its user-friendly interface. It's easy to navigate and offers customizable features, making ticket management and incident resolution efficient. The platform's reporting tools provide valuable insights, and the prompt customer support ensures smooth operations. Overall, ManageEngine ServiceDesk has been an invaluable tool for our IT service delivery needs. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Having used ManageEngine ServiceDesk for quite some time now, I have to say there are a few areas that leave much to be desired. The pricing structure is a bit of a sore point for me, especially considering the limited functionalities it offers compared to other top-tier products in the market. But perhaps the most frustrating aspect for me is the level zero support processing for end users. It often feels like I'm hitting a brick wall when trying to resolve basic issues, and the lack of responsiveness in this area is a significant letdown Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? ServiceDesk Plus, everything is organized and streamlined. I can easily submit tickets, track their progress, and communicate with the support team, all from one convenient platform. This has saved me so much time and frustration, allowing me to focus on my work without worrying about technical hiccups. Overall, ServiceDesk Plus has made my job a lot easier and more manageable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite NG N G. IT Engineer Mid-Market (51-1000 emp.) 3/21/2024 "ManageEngine as ServiceDesk tool" 2.5/5 What do you like best about ManageEngine ServiceDesk Plus? ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? ManageEngine is sluggish at times. Less features than it's counterparts Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Afordable ticketing tool. Good for small business. Can also manage company assests with the tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DQ Devin Q. Virtualization Administrator Mid-Market (51-1000 emp.) 5/3/2023 "An acceptable software but it has a lot of issues" 3/5 What do you like best about ManageEngine ServiceDesk Plus? It tries to be a jack of all trades, as it has a lot of features that combine into the ticketing system a few that we haven't even gotten a chance to try out or use. We just use the main ticketing feature along with checklists, automated monthly task listing, and a knowledge base. The ticketing system works well, its just a little quirky. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? What we dislike the most about it is that administration is a pain. Like all Manage Engine products the upgrade process is the smoothest and the integration with their other products is just a link to the splash page of said product. It could integrate their products better. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? We generate alot of tickets so it does ease the burden of organizing and automating monthly tasks and our workflow. Once everything is setup you can send off for the proper approvals, generate monthly tasking, add checklists to tickets. But it does have alot of other things that we have even touched. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic VP Venkata P. Sr. Technical Architect Enterprise (\> 1000 emp.) 4/5/2022 "ServiceDesk ITSM tool" 3/5 What do you like best about ManageEngine ServiceDesk Plus? Management of Network, servers and applications. Performance of the product is good Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Technical support is not good and response from Sales , and technical team so delayed and organizations loose interest Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine ServiceDesk Plus: Verify if the support is improved from before Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? We have requested solution customization for our customer - but turn-round time was pathetic and we looked stupid infront of our customer for the delayed response. Technically product is fine, but, I personally didn't like the technical support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") EM Verified User in Management Consulting Mid-Market (51-1000 emp.) 1/9/2022 "Just okay, there are better products on the market" 2.5/5 What do you like best about ManageEngine ServiceDesk Plus? It's reasonably intuitive and easy to use. ServiceDesk plus is a very basic package for small shops. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? It does not offer the flexibility and customization that other products on the market offer. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Having a good solid ticketing system to manage, track, and report on service requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") AA Verified User in Aviation & Aerospace Mid-Market (51-1000 emp.) 9/19/2018 "Has the basics of a good product..." 2.5/5 What do you like best about ManageEngine ServiceDesk Plus? The software allows me to audit against what machines we have onsite and also who is using them. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? It's not the most user friendly piece of software. Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine ServiceDesk Plus: Search around for better products, but for the cost of this it isn't too bad. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? It makes it a lot easier to work out who is using what hardware, rather than having to run around the site writing everything down. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") UG Verified User in Government Relations Enterprise (\> 1000 emp.) 1/9/2018 "Service Desk Plus " 2.5/5 What do you like best about ManageEngine ServiceDesk Plus? The only thing that I would say is good about Service Desk Plus is the speed of the application. One thing that is good about Service Desk Plus is the ability to import asset tracking into the system Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? There are many features I think could be improves upon, I am biased because the previous ticket system had everything we needed but it was slow and crash constantly. We also couldn't import assets into the system for tracking, Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine ServiceDesk Plus: I would recommend a side-by-side comparison between your current ticket system and Service Desk Plus and determine what is vital and what is not necessary. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? The primary use of Service Desk Plus is the ticketing system aspect that is used by our Service Desk to create and send tickets to support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Vinh L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinh L.") VL Vinh L. IT Engineer Mid-Market (51-1000 emp.) 7/28/2017 "ManageEngine SeviceDesk Plus for IT management in small business" 2.5/5 What do you like best about ManageEngine ServiceDesk Plus? There are many functions and features in one software, like helpdesk, change management, IT stock, Solution ...This is best software for medium business. To manage all of IT service and stock in database, it is easy to control. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? It is very difficult to configure when implement on the first time. Must to join the training or webinar how to use it. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? To manage all of IT services, helpdesk and IT stock on the software, keep on one database. It is easy to central management and support user, tracking on time and report case by case. The interface is support vietnamese langugage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 5/17/2016 "Product is improving - Still room for improvement" 3/5 What do you like best about ManageEngine ServiceDesk Plus? I have been administrating this product for a couple years now, and have been more involved on the server and billing side. The integration between the products I believe is both it's best, and weakest feature at the same time. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? My original review was rather negative. Since then a higher-level agent, Charles reached out to me and our company. I have to say that while there have definitely been snags in the product here or there, it has been nice having a dedicated contact person. The integration between the products is great when it works, but it can be difficult to get all features to work together properly. Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine ServiceDesk Plus: The real competition would be LANdesk, that I am aware of. LANdesk is nice, solid, and very easy to understand and work with. However LANdesk is also very expensive of a product by comparison. For organizations that are on a budget, or smaller organizations that are more budget-minded, ManageEngine products would be a strong choice. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? We have the product for several reasons. We need an Inventory system. We are a relatively small organization and need a helpdesk system, and we do not have SCCM, so we need a software deployment method. We also have AD Manager to manage AD credentials, and will eventually roll out AD SelfService, and use the Project module. So I think we use most of ManageEngine's products. Service Desk Plus has gone through a major visual uplift, that isn't quite as colorful going for more muted tones. I think this is actually a plus as it causes a little less eyestrain and was a smart move. The Asset management is okay, but I'd like to have more control in the organization of the objects. Desktop Central is quite handy if you do not have SCCM or LANdesk, it allows you to do a lot of things, like file pushes, application installs, upgrades, etc without having to have in-depth knowledge. I can't say that it always works, but it's considerably powerful and pretty reliable. It works very well with AD and deploying in a multitude of ways. Desktop Central integrates with Service Desk Plus, and can scan your machines, and place asset information into the listing. I've had some issues with full integration that we are currently working on - however it seems like it will work pretty well when we get it working. I think we're about halfway there. In short - The support has improved, definitely. The product is moving towards the right direction in my opinion. For the Helpdesk functionality, I am very satisfied with it. I think this is the best part of the program and I have relatively few issues with it. Some of the reporting could be a little better, I often have to fight errors in the system when I pull a lot of reports to pull different stats. The helpdesk itself though, I don't quite use it 100% as it's intended, but it works well and when you put the time in to set it up properly is very easy for the user to understand. Our users can create tickets easily with a minimum of clicks. It's up to you to architect the structure, but I could see how you could set this up in a variety of ways. While I think there are some improvements to be made, I do believe that Manage Engine has become a truly viable option in it's field. For the features you receive, I have to say that the value for what you receive for what you pay is rather high - just set some time up to truly work with the system and understand it before you implement in production. While it's gotten much better, it's not always intuitive. With that being said, you can call manage engine support and ask even the most basic questions - I have had great success with learning the product with this method. Review collected by and hosted on G2.com. Show More 4/3/2017 Current UserValidated ReviewerSource: Seller invite ## Questions about ManageEngine ServiceDesk Plus? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ManageEngine ServiceDesk Plus ](https://www.g2.com/products/manageengine-servicedesk-plus/discussions/new) GU Guest User • Last activity 6 months ago What is ManageEngine ServiceDesk Plus used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) [ View all Discussions ](https://www.g2.com/products/manageengine-servicedesk-plus/discuss) ## Pricing Options Pricing provided by ManageEngine. ### Standard Edition help desk module Starts at $1195 (For 10 technicians annually) ### Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) Starts at $495 (For 2 technicians and 250 nodes annually) ### Enterprise Edition HELP DESK + ITIL + ASSET + PROJECT Management Starts at $1195 (For 2 technicians and 250 nodes) [ View More Pricing Information ](https://www.g2.com/products/manageengine-servicedesk-plus/pricing) ManageEngine ServiceDesk Plus Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_13aba37ae908d9cf29a2452925257ccc/microsoft-intune-enterprise-application-management.jpeg "Product Avatar Image") Microsoft Intune Enterprise... 4.5/5(269) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-microsoft-intune-enterprise-application-management) ##### ##### ManageEngine ServiceDesk Plus Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/manageengine-servicedesk-plus/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most affordable video advertising software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-video-advertising-software-for-smbs)[Top tools for managing construction timelines](https://www.g2.com/discussions/top-tools-for-managing-construction-timelines)[Which antivirus is best for a Windows laptop that needs solid real-time protection without slowing the machine down to a crawl?](https://www.g2.com/discussions/which-antivirus-is-best-for-a-windows-laptop-that-needs-solid-real-time-protection-without-slowing-the-machine-down-to-a-crawl) [What's the best virtual desktop infrastructure (VDI) for teams needing both ease of use and enterprise-grade security features?](https://www.g2.com/discussions/what-s-the-best-virtual-desktop-infrastructure-vdi-for-teams-needing-both-ease-of-use-and-enterprise-grade-security-features)[What are the top tools for promoting events across multiple channels?](https://www.g2.com/discussions/what-are-the-top-tools-for-promoting-events-across-multiple-channels)[Pros and Cons Details](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)