--- title: ManageEngine ServiceDesk Plus Reviews meta\_title: 'ManageEngine ServiceDesk Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 250 reviews by the users' company size, role or industry to find out how ManageEngine ServiceDesk Plus works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 250 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ManageEngine ServiceDesk Plus Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ManageEngine ServiceDesk Plus but has limited features. Are you part of the ManageEngine ServiceDesk Plus team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT! * * * Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [ManageEngine ServiceDesk Plus Community](https://www.g2.com/products/manageengine-servicedesk-plus/discuss) Languages Supported Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Kumaravel Ramakrishnan (Director of Marketing, ITSM at Zoho Corporation) Show More ## Pricing Pricing provided by ManageEngine. ### Standard Edition help desk module Starts at $1195 (For 10 technicians annually) ### Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) Starts at $495 (For 2 technicians and 250 nodes annually) [ View More Pricing Information ](https://www.g2.com/products/manageengine-servicedesk-plus/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-servicedesk-plus/competitors/alternatives) ## User Insights Average based on 250 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## ManageEngine ServiceDesk Plus Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine ADManager Plus ](https://www.g2.com/products/manageengine-admanager-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Applications Manager ](https://www.g2.com/products/manageengine-applications-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Endpoint Central ](https://www.g2.com/products/manageengine-endpoint-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpManager Nexus ](https://www.g2.com/products/opmanager-nexus/reviews) Show More RA Rick A. IT Specialist Mid-Market (51-1000 emp.) 8/10/2021 "Inferior service desk application" 0.5/5 What do you like best about ManageEngine ServiceDesk Plus? ServiceDesk Plus is a low-cost option for a company with limited financial resources. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? There are many reasons to hate ServiceDesk Plus. The application is poorly designed, technical support is inferior, upgrades seem to fix one issue while causing another, documentation is poorly written. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? It provides a system to manage helpdesk support tickets. Review collected by and hosted on G2.com. Show More 2/10/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/12/2019 "Useful, but could be better" 1/5 What do you like best about ManageEngine ServiceDesk Plus? ServiceDesk makes it easy to manage and update tickets from a technician's view. The user interface is simple and responsive, which allows for quick usage. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? From an administrative view, ServiceDesk is not very featured. It is fairly simplistic and basic on features to make workload & automation easier. Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine ServiceDesk Plus: ServiceDesk will meet your helpdesk needs and help manage your team within IT. Do consider other options, but if you're looking for something simple and easy, this is a good consideration. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? We have migrated from no ticket system to ServiceDesk, which helped with organization of tasks that needed to be done. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ManageEngine ServiceDesk Plus? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ManageEngine ServiceDesk Plus ](https://www.g2.com/products/manageengine-servicedesk-plus/discussions/new) GU Guest User • Last activity 6 months ago What is ManageEngine ServiceDesk Plus used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) [ View all Discussions ](https://www.g2.com/products/manageengine-servicedesk-plus/discuss) ## Pricing Options Pricing provided by ManageEngine. ### Standard Edition help desk module Starts at $1195 (For 10 technicians annually) ### Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) Starts at $495 (For 2 technicians and 250 nodes annually) ### Enterprise Edition HELP DESK + ITIL + ASSET + PROJECT Management Starts at $1195 (For 2 technicians and 250 nodes) [ View More Pricing Information ](https://www.g2.com/products/manageengine-servicedesk-plus/pricing) ManageEngine ServiceDesk Plus Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_13aba37ae908d9cf29a2452925257ccc/microsoft-intune-enterprise-application-management.jpeg "Product Avatar Image") Microsoft Intune Enterprise... 4.5/5(270) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-microsoft-intune-enterprise-application-management) ##### ##### ManageEngine ServiceDesk Plus Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/manageengine-servicedesk-plus/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which ESB middleware minimizes custom development and reduces integration timelines?](https://www.g2.com/discussions/which-esb-middleware-minimizes-custom-development-and-reduces-integration-timelines)[What's the best ATS that automates interview scheduling and keeps candidates updated on their status throughout the process?](https://www.g2.com/discussions/which-applicant-tracking-systems-are-the-most-reliable-based-on-reviews-from-recruiting-and-hiring-teams)[Which retail task management platform is most reliable for a multi-location grocery retailer where task compliance during peak shopping hours directly affects revenue?](https://www.g2.com/discussions/which-retail-task-management-platform-is-most-reliable-for-a-multi-location-grocery-retailer-where-task-compliance-during-peak-shopping-hours-directly-affects-revenue) [What Wi-Fi and location analytics software best helps teams understand foot traffic and visitor behavior patterns in physical spaces?](https://www.g2.com/discussions/what-wi-fi-and-location-analytics-software-best-helps-teams-understand-foot-traffic-and-visitor-behavior-patterns-in-physical-spaces%20)[Who offers the best VoIP packages for companies](https://www.g2.com/discussions/who-offers-the-best-voip-packages-for-companies)[Pros and Cons Details](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)