--- title: ManageEngine SupportCenter Plus Reviews meta\_title: 'ManageEngine SupportCenter Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how ManageEngine SupportCenter Plus works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ManageEngine SupportCenter Plus Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ManageEngine SupportCenter Plus but has limited features. Are you part of the ManageEngine SupportCenter Plus team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. * * * Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [ManageEngine SupportCenter Plus Community](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/discuss) Overview by Zoho Corporation Show More ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) AS Ankit S. Small-Business (50 or fewer emp.) 2/1/2024 "ManageEngine SupportCenter Plus Tool" 4.5/5 What do you like best about ManageEngine SupportCenter Plus? We are using ManageEngine SupportCenter Plus from last two years and it is very useful to raised the ticket as well as fetching the custom report and it is easy to implement in any organization and it is very supportive for users and now in my organization all users are frequently use this application and it is very easy to learn as well as integrate all work in a single portal. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? We are using ManageEngine SupportCenter Plus application but it is only use for raising the ticket not for managing the Asset and also we are not assigning the asset to users and without admin access we can't change any any assign ticket to any technician. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? ManageEngine SupportCenter Plus is useful for reporting purpose we can fetch any type of reports and we can schedule the report on daily basis , monthly basis , quaterly basis as well as yearly basis and we can use that reports for the audit pupose and also we can export all the reports in CSV , PDF , XLSX etc and represent the reports to the management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Leandro L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandro L.") LL Leandro L. Desktop Support Engineer Enterprise (\> 1000 emp.) 9/23/2023 "Manage Engine Helpdesk review" 5/5 What do you like best about ManageEngine SupportCenter Plus? ManageEngine is very easy to use and has multiple features that any IT even fresh graduate can use. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? what i dont like about ManageEngine is that my ticket sometimes get lost and hard to track that i got SLA. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? ManageEngine helps me get through my job on a daily basis. it helps me attend to the users need through ticket Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite BG beshoy g. s Mid-Market (51-1000 emp.) 9/5/2023 "SupportCenter Plus web-based customer support software" 4.5/5 What do you like best about ManageEngine SupportCenter Plus? The user interface is ver simple and easy to use Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? Nothing at all, maybe just technical support need to be more helpful Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? It is solving the gap between the customers and the support and make the situation better Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ataullah Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ataullah Q.") AQ Ataullah Q. Enterprise (\> 1000 emp.) 9/5/2023 "Best widely used Ticketing support tool" 4.5/5 What do you like best about ManageEngine SupportCenter Plus? It has user friendly interface and trackable function to keep your support tickets in a way that you can feed any important information in this. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? As of now nothing but will revert if observe any. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? It gives easy access to end user as well as administrator to store any information related to any issue which can be managed and trackable until its resolution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DK Danijel K. Machinery Mid-Market (51-1000 emp.) 10/17/2023 "Using it for several years" 4.5/5 What do you like best about ManageEngine SupportCenter Plus? Manage engine offers hight quality product always delivery best software Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? As always for small company the price can be high Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? Ticketing software, best for user reporting problems to helpdesk and solve quck problems, also you have logged all tickets in one place Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 8/17/2021 "ME Support Review" 5/5 What do you like best about ManageEngine SupportCenter Plus? I like the user side of the service. Easy to setup Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? I dislike that users sometimes get locked out when reseting pw Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? Some users have a difficult time when resetting pw. It locks them out and we need to manually unlock Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ManageEngine SupportCenter Plus? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ManageEngine SupportCenter Plus ](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/discussions/new) GU Guest User • Last activity almost 3 years ago What is ManageEngine SupportCenter Plus used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-manageengine-supportcenter-plus-used-for) [ View all Discussions ](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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