---
title: ManageEngine SupportCenter Plus Reviews
meta_title: 'ManageEngine SupportCenter Plus Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how ManageEngine SupportCenter Plus works for a business like yours.
aggregate_rating:
  rating_value: 3.6
  review_count: 12
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# ManageEngine SupportCenter Plus Reviews
**Vendor:** Zoho  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.6/5.0  
**Total Reviews:** 12
## About ManageEngine SupportCenter Plus
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.




## ManageEngine SupportCenter Plus Reviews
  ### 1. Need to improve integration in system

**Rating:** 0.0/5.0 stars

**Reviewed by:** Arron J. | Administrative Director, Public Policy, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 24, 2024

**What do you like best about ManageEngine SupportCenter Plus?**

ManageEngine SupportCenter. Lacks to provide a ticket management system that's both efficient and user friendly. It does not simplifies our support processes allowing us to easily track and resolve customer issues. The interface is intuitive.

**What do you dislike about ManageEngine SupportCenter Plus?**

As, for the drawbacks of ManageEngine SupportCenter Plus one area for improvement is its integration with software. Data synchronization is tedious and time consuming due to this lack of integration. The user interface may feel cluttered and overwhelming making it difficult to navigate and find features.

**What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you?**

The software has limited customization options, which restrict its ability to cater to business requirements. In terms of problem solving capabilities ManageEngine SupportCenter Plus not provides options, for ticket management, customer support and reporting. This has decreased our efficiency in handling customer issues and tracking progress.

  ### 2. Not a good system

**Rating:** 0.0/5.0 stars

**Reviewed by:** Bobby M. | Director of IT, Enterprise (> 1000 emp.)

**Reviewed Date:** September 05, 2023

**What do you like best about ManageEngine SupportCenter Plus?**

The ticket system is easy to use once you grasp it.

**What do you dislike about ManageEngine SupportCenter Plus?**

Terrible app, and seems very out dated for modern times.

**What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you?**

We use ManageEngine as a help desk solution and it basically is only functional to organize my tickets. However, having used other system I wouldn't bother with this one.


## ManageEngine SupportCenter Plus Discussions
  - [What is ManageEngine SupportCenter Plus used for?](https://www.g2.com/discussions/what-is-manageengine-supportcenter-plus-used-for) - 1 comment

- [View ManageEngine SupportCenter Plus pricing details and edition comparison](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A54%3A02+-0500&secure%5Bsession_id%5D=f903dfad-35bc-4f4a-ac34-dca187c6a6b1&secure%5Btoken%5D=cc327811fd1c416341345830f14d696d06627b026942c18c93a87bfd0033ce38&format=llm_user)

## ManageEngine SupportCenter Plus Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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