--- title: ManageEngine SupportCenter Plus Reviews meta\_title: 'ManageEngine SupportCenter Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how ManageEngine SupportCenter Plus works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ManageEngine SupportCenter Plus Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ManageEngine SupportCenter Plus but has limited features. Are you part of the ManageEngine SupportCenter Plus team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. * * * Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [ManageEngine SupportCenter Plus Community](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/discuss) Overview by Zoho Corporation Show More ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/30/2018 "Service Desk Suite for Companies Selling Products/Services" 3/5 What do you like best about ManageEngine SupportCenter Plus? Automatic email replies, auto-assign of tickets and the solution center with customer portal are nice features of the suite. It is fast and supports running on a Windows or Linux server, has integrated technician availability/calendars. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? Support can be cumbersome/slow at times, depending on the issue you have. They do generally follow-through, but it can just take many emails/calls to get resolutions. Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine SupportCenter Plus: SupporCenter is for companies needing to provide support for products they sell. Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? Move away from Microsoft Office based ticket tracking for customers to a centralized system for quicker service and support of existing and new customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ManageEngine SupportCenter Plus? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ManageEngine SupportCenter Plus ](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/discussions/new) GU Guest User • Last activity almost 3 years ago What is ManageEngine SupportCenter Plus used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-manageengine-supportcenter-plus-used-for) [ View all Discussions ](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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