--- title: ManageEngine ADSelfService Plus Reviews meta\_title: 'ManageEngine ADSelfService Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how ManageEngine ADSelfService Plus works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 33 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- ### ManageEngine ADSelfService Plus Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **efficient customer support** of ManageEngine ADSelfService Plus, enhancing overall service and reducing IT requests. [(1 mentions)](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399918&qs=pros-and-cons#reviews) Users value the **secure and intuitive credential recovery** of ADSelfService Plus, enhancing productivity and reducing IT support requests. [(1 mentions)](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399919&qs=pros-and-cons#reviews) Users appreciate the **quick deployment** of ManageEngine ADSelfService Plus, enhancing overall efficiency across the organization. [(1 mentions)](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399922&qs=pros-and-cons#reviews) Users highlight the **ease of implementation** of ManageEngine ADSelfService Plus, facilitating quick deployment and improved service. [(1 mentions)](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399926&qs=pros-and-cons#reviews) Users find the **ease of use** of ManageEngine ADSelfService Plus enhances deployment and reduces IT support requests. [(1 mentions)](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399928&qs=pros-and-cons#reviews) Users face **missing features** due to MSI installers being impacted by Windows updates, requiring potential reinstallation. [(1 mentions)](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399925&qs=pros-and-cons#reviews) Users face **update issues** with ADSelfService Plus, requiring reinstallation to maintain access after Windows updates. [(1 mentions)](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399923&qs=pros-and-cons#reviews) ### Top Pros or Advantages of ManageEngine ADSelfService Plus ##### 1. Customer Support Users value the **efficient customer support** of ManageEngine ADSelfService Plus, enhancing overall service and reducing IT requests. [ See 1 mentions ](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399918&qs=pros-and-cons#reviews) See Related User Reviews ![Jose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose M.") JM Jose M. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Credential Recovery and Seamless Deployment" What do you like about ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus offers a secure, reliable, and effective solution for recovering credentials from Windows systems. It features a versa ##### 2. Daily Use Users value the **secure and intuitive credential recovery** of ADSelfService Plus, enhancing productivity and reducing IT support requests. [ See 1 mentions ](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399919&qs=pros-and-cons#reviews) See Related User Reviews ![Jose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose M.") JM Jose M. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Credential Recovery and Seamless Deployment" What do you like about ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus offers a secure, reliable, and effective solution for recovering credentials from Windows systems. It features a versa ##### 3. Deployment Ease Users appreciate the **quick deployment** of ManageEngine ADSelfService Plus, enhancing overall efficiency across the organization. [ See 1 mentions ](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399922&qs=pros-and-cons#reviews) See Related User Reviews ![Jose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose M.") JM Jose M. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Credential Recovery and Seamless Deployment" What do you like about ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus offers a secure, reliable, and effective solution for recovering credentials from Windows systems. It features a versa ##### 4. Ease of Implementation Users highlight the **ease of implementation** of ManageEngine ADSelfService Plus, facilitating quick deployment and improved service. [ See 1 mentions ](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399926&qs=pros-and-cons#reviews) See Related User Reviews ![Jose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose M.") JM Jose M. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Credential Recovery and Seamless Deployment" What do you like about ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus offers a secure, reliable, and effective solution for recovering credentials from Windows systems. It features a versa ##### 5. Ease of Use Users find the **ease of use** of ManageEngine ADSelfService Plus enhances deployment and reduces IT support requests. [ See 1 mentions ](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399928&qs=pros-and-cons#reviews) See Related User Reviews ![Jose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose M.") JM Jose M. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Credential Recovery and Seamless Deployment" What do you like about ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus offers a secure, reliable, and effective solution for recovering credentials from Windows systems. It features a versa ### Top Cons or Disadvantages of ManageEngine ADSelfService Plus ##### 1. Missing Features Users face **missing features** due to MSI installers being impacted by Windows updates, requiring potential reinstallation. [ See 1 mentions ](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399925&qs=pros-and-cons#reviews) See Related User Reviews ![Jose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose M.") JM Jose M. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Credential Recovery and Seamless Deployment" What do you dislike about ManageEngine ADSelfService Plus? Occasionally, ADSelfService MSI installers are affected by Windows security or operating system updates. When this happens, it may be necessary to rei ##### 2. Update Issues Users face **update issues** with ADSelfService Plus, requiring reinstallation to maintain access after Windows updates. [ See 1 mentions ](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?filters%5Bsentiment_snippet%5D=2399923&qs=pros-and-cons#reviews) See Related User Reviews ![Jose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose M.") JM Jose M. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Credential Recovery and Seamless Deployment" What do you dislike about ManageEngine ADSelfService Plus? Occasionally, ADSelfService MSI installers are affected by Windows security or operating system updates. When this happens, it may be necessary to rei ## Top-Rated Alternatives [ ![Microsoft Entra ID](https://images.g2crowd.com/uploads/product/hd_favicon/a8a99a96fda235658139f710592f8a53/microsoft-entra-id.svg "Microsoft Entra ID") Microsoft Entra ID 4.5/5(912) ](https://www.g2.com/products/microsoft-entra-id/reviews) [ ![Okta](https://images.g2crowd.com/uploads/product/hd_favicon/fc3b8f792177eb1565971fd0bb450896/okta.svg "Okta") Okta 4.5/5(1,366) ](https://www.g2.com/products/okta/reviews) [ ![Cisco Duo](https://images.g2crowd.com/uploads/product/hd_favicon/0c4cbb48b5fd0e4e0c50c0a558e4898e/cisco-duo.svg "Cisco Duo") Cisco Duo 4.5/5(520) ](https://www.g2.com/products/cisco-duo/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-adselfservice-plus/competitors/alternatives) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/9/2026 "Efficient Self-Service Password Reset with Strong AD Integration and MFA" 4.5/5 What do you like best about ManageEngine ADSelfService Plus? The best feature of ManageEngine ADSelfService Plus is its self-service password reset and account unlock functionality, which reduces support tickets and improves user experience. Its easy integration with Active Directory, MFA capabilities, and intuitive interface make identity management efficient and secure. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? The main drawbacks are the somewhat dated user interface, the complexity of initial setup and customization, and limited flexibility in reporting and dashboard customization. Some advanced features also require additional licensing. Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? ManageEngine ADSelfService Plus solves password reset and account lockout issues through self-service capabilities, reducing helpdesk workload and support costs. It also improves security with MFA and enhances user productivity by minimizing downtime caused by account access issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite DP Dipesh P. IT Manager Mid-Market (51-1000 emp.) 6/22/2026 "Easy Deployment and Management with Broad Platform Integrations" 4.5/5 What do you like best about ManageEngine ADSelfService Plus? Easy to deploy and manage. It also provides integration with lot of platforms Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? i dont have any dislike about this software but i would like to mention that updating the software version is bit tedious Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? enforcing password complexity to all our AD users and also provides single sign on Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 6/22/2026 "Reliable tool that reduces IT help desk requests, but hard to navigate web portal." 3.5/5 What do you like best about ManageEngine ADSelfService Plus? ADSelfService Plus allows end users to change their own password without having to be onsite or having to put in a help desk ticket. I have never had an issue with the software failing or the service stopping. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? The GUI is difficult to navigate if you don't know where to go. I wish the end user management was a bit more user friendly. Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? ADSSP allows for offsite end users to change their own passwords which reduces time spent on the phone/chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Jose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose M.") JM Jose M. CyberSecurity Administrator Enterprise (\> 1000 emp.) 12/12/2025 "Effortless Credential Recovery and Seamless Deployment" 5/5 What do you like best about ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus offers a secure, reliable, and effective solution for recovering credentials from Windows systems. It features a versatile and intuitive module that is easy to use and implement, allowing for quick deployment across the organization. This reduces the number of support requests to the IT Help Desk and helps improve service for all employees. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? Occasionally, ADSelfService MSI installers are affected by Windows security or operating system updates. When this happens, it may be necessary to reinstall them to prevent users from losing access to the recovery app on the Windows Domain Credential Prompt. Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? ADSelfService has helped decrease the high volume of calls and service requests received by the Help Desk team, which in turn has improved customer service and key performance indicators. As a result, the business is better supported and operational efficiency is enhanced. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/23/2026 "Efficient System Rebuild and Support, Highly Recommend" 5/5 What do you like best about ManageEngine ADSelfService Plus? I like how quickly and efficiently ManageEngine ADSelfService Plus allows us to rebuild our entire system from scratch. They take the problems as their own and ensure we fully understand what's going on and how to fix it in the future. The initial setup was very easy, and they walked us through everything thoroughly and completely. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? We had no problems with using their service Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? I use ManageEngine ADSelfService Plus for multifactor authentication and password management, solving issues with unlocking and resetting. It fixed our service connection problems efficiently, rebuilding the entire system swiftly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 6/22/2026 "Most Affordable Solution for Password Resets and MFA" 5/5 What do you like best about ManageEngine ADSelfService Plus? It is the most affordable solution for Password Resets and Local OWA/Remote desktop MFA Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? Updates could be easier/automated instead of manually shutting down services and running powershell script. Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? We needed an MFA solution for desktop and local OWA Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Carson F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carson F.") CF Carson F. Senior Server Support Specialist Mid-Market (51-1000 emp.) 3/27/2024 "The application works fine, Updates are not overly reliable." 2.5/5 What do you like best about ManageEngine ADSelfService Plus? I like its flexibility and compatiblity, it is relative easy to implement in your environment. It is relatively easy to use once you know how it works and know how to navigate its UI. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? Support is not great and what happens is sometimes you get someone who knows the product well and sometimes you dont. The product is not currently polished and breaks quite easily and doesnt always operate how you would expect it to. There alot of nuances to this product. Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? Desktop Authentication Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mücahit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mücahit K.") MK Mücahit K. Sr. System Administrator Mid-Market (51-1000 emp.) 11/1/2023 "The Perfect Password Reset Tool" 4.5/5 What do you like best about ManageEngine ADSelfService Plus? It is very easy to use and very convenient for administrators and end users.Like other manageengine apps, it is stable and works perfectly. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? Pricing may be more competitive by region. Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? It works really well during the password renewal periods of users and our help desk requests decreased by 15%. In addition, employees who forget their password can update their password in a very simple and secure (mfa) way. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Er. Janak k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Er. Janak k.") EK Er. Janak k. Microsoft System Administrator Mid-Market (51-1000 emp.) 1/20/2023 "Best Solution for Self-Service Password Management Solution for Active Directory Environment" 4.5/5 What do you like best about ManageEngine ADSelfService Plus? It is a useful tool for IT administrators because it allows AD users to reset their own passwords and unlock their own accounts, reducing the workload for IT support. It also includes features such as password expiration notifications and policy enforcement which helps to improve the security of the organization. Additionally, it has the ability to integrate with other authentication methods, which can provide more flexibility in the management of AD. Overall, it helps to improve the user experience and increase the efficiency of IT support. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? Being a user of Manage Engine ADSelfService Plus, I don't have personal preferences or feelings to dislike anything about it. Based on the information available and experience I'm having as an user, I am not aware of any major issues or concerns with ManageEngine ADSelfService Plus. I'm getting all those things what I'm searching for form this tool. Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform password self-service, account self service and self service of their personal details (e.g telephone number, e-mail id, etc.,) in Microsoft Windows Active Directory, which I could not do previously. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile JS Josh S. MEMCM Administrator Enterprise (\> 1000 emp.) 11/18/2021 "Useful software for your users" 5/5 What do you like best about ManageEngine ADSelfService Plus? It gives our users an option to reset their passwords or unlock their accounts without having to call IT. It is very user intuitive and easy to use. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ADSelfService Plus? We do consider it to be a little bit of a security risk because it only wants basic questions/answers to reset a password for example. There is no 2 factor authentication involved or anything like that. Review collected by and hosted on G2.com. What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you? The reason we needed this software was to take some load off the service desk for simple things like account lockouts and password resets. It also allows others within IT to help people with these tasks despite not having access to reset a user's password themselves. Review collected by and hosted on G2.com. 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