1. [Home](https://www.g2.com/) 2. ... 3. [Telecom Expense Management (TEM) Solutions](https://www.g2.com/categories/telecom-expense-management-tem-solutions) 4. [Managed Telecom Solution Discussions](https://www.g2.com/products/managed-telecom-solution/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b26eeb2aa7bf03c093b9923b372131a9/managed-telecom-solution.png "Product Avatar Image") ](/products/managed-telecom-solution/reviews) [ Managed Telecom Solution ](/products/managed-telecom-solution/reviews) 0 ratings Most Telecom Expense Management (TEM) providers focus on just two things: bill pay and invoice approvals. That leaves big gaps—unmanaged inventory, missed billing errors, and MACDs that slip through the cracks. The result? Overspending, wasted IT time, and a false sense of control. Digital Direction’s Managed TEM is different. We manage the entire telecom environment, not just the invoices. Our team takes ownership of every detail—audits, inventory, MACDs, contracts, billing, trouble tickets/SLA recovery, and vendor disputes—so nothing gets missed and savings are fully captured. We address all five pillars of effective telecom expense management: •Monthly Audits – We review every invoice against contract terms and service inventory to catch billing errors and recover credits. •Optimization – We remove unused services, align contracts with actual usage, and secure better pricing from vendors. •Inventory Management – We build and maintain an accurate, real-time inventory so you always know what services you have and where the money’s going. •Invoice Workflow & Approvals – We streamline the review process to ensure accurate charges are approved quickly. •Bill Pay – We make sure payments are made on time and tied to verified services, preventing outages and late fees. We also handle MACDs—Moves, Adds, Changes, and Disconnects—so services are activated, updated, or removed accurately and on time. And lastly, and very important in a Managed TEM environment, we provide 24/7/365 portal access to open trouble tickets for interruptions or out of service issues for any carrier in your TEM portal. With Digital Direction, you get: •35% average savings on telecom, wireless, and SaaS •99% accuracy in audit findings and recommendations •$950M+ recovered in savings and credits •90% reduction in time IT teams spend managing telecom •Real-time insights through our TrackTEM™ platform We’re the only provider with a complete solution—software, services, and experts working together to control costs and clean up your telecom environment. And we know your current TEM can’t say the same. Show More When users leave Managed Telecom Solution reviews, G2 also collects common questions about the day-to-day use of Managed Telecom Solution. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All Managed Telecom Solution Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments Sorry... There are no questions about Managed Telecom Solution yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/managed-telecom-solution/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/3a21f0b8e60ab728b7dcd0583fd58169/managed-telecom-solution.svg "Product Avatar Image") ### Have you used Managed Telecom Solution before? Answer a few questions to help the Managed Telecom Solution community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmanaged-telecom-solution%2Fdiscuss%3Fsmall_ask%3Dmanaged-telecom-solution) No