Most Telecom Expense Management (TEM) providers focus on just two things: bill pay and invoice approvals. That leaves big gaps—unmanaged inventory, missed billing errors, and MACDs that slip through the cracks. The result? Overspending, wasted IT time, and a false sense of control. Digital Direction’s Managed TEM is different. We manage the entire telecom environment, not just the invoices. Our team takes ownership of every detail—audits, inventory, MACDs, contracts, billing, trouble tickets/SLA recovery, and vendor disputes—so nothing gets missed and savings are fully captured. We address all five pillars of effective telecom expense management: •Monthly Audits – We review every invoice against contract terms and service inventory to catch billing errors and recover credits. •Optimization – We remove unused services, align contracts with actual usage, and secure better pricing from vendors. •Inventory Management – We build and maintain an accurate, real-time inventory so you always know what services you have and where the money’s going. •Invoice Workflow & Approvals – We streamline the review process to ensure accurate charges are approved quickly. •Bill Pay – We make sure payments are made on time and tied to verified services, preventing outages and late fees. We also handle MACDs—Moves, Adds, Changes, and Disconnects—so services are activated, updated, or removed accurately and on time. And lastly, and very important in a Managed TEM environment, we provide 24/7/365 portal access to open trouble tickets for interruptions or out of service issues for any carrier in your TEM portal. With Digital Direction, you get: •35% average savings on telecom, wireless, and SaaS •99% accuracy in audit findings and recommendations •$950M+ recovered in savings and credits •90% reduction in time IT teams spend managing telecom •Real-time insights through our TrackTEM™ platform We’re the only provider with a complete solution—software, services, and experts working together to control costs and clean up your telecom environment. And we know your current TEM can’t say the same.