---
title: Malcolm! Reviews
meta_title: 'Malcolm! Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Malcolm! works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2025-08-11'
parent_category:
  name: Content Management
  url: https://www.g2.com/categories/content-management
---

# Malcolm! Reviews
**Vendor:** Acknowledgement Ltd  
**Category:** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Malcolm!
The no-code customer service platform for ambitious customer centric companies. Answer your customer’s frequent questions and/or create web journeys for common tasks. Malcolm! FAQ is a powerful featured packed knowledge base which lets your customers self serve and quickly find the answer to their question Malcolm! Workflow lets you turn your routine customer service tasks into web based forms quickly and effortlessly .Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates. Integrate with Dropbox, Mailchimp, Zendesk, Twilio and Mandrill (many more integrations coming soon) or your own systems via Webhook.




## Malcolm! Reviews
  ### 1. Excellent customer service tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 28, 2021

**What do you like best about Malcolm!?**

Malcolm is exceptionally easy to use, with a very simple interface that allows anyone, regardless of technical knowledge, to add and update content. It's also highly functional, with a very intelligent search, that allows end users to access the most relevant information quickly. The front end is very attractive out of the box. It also has a lot of useful integrations including payment and authentication.

**What do you dislike about Malcolm!?**

There is nothing I particularly dislike about Malcolm, except that sometimes it can be hard to locate a question on the back end to be able to update it.

**What problems is Malcolm! solving and how is that benefiting you?**

We use Malcolm for a residential community self-service portal, providing users with information they need about how to do things, key contacts etc. It puts a lot of information at users' disposal in a way that they find intuitive and engaging.

  ### 2. Beautifully Presented Modern Customer Self-service Portal

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2021

**What do you like best about Malcolm!?**

What I like about Malcolm is everything! Setting up a customer self-service portal is extremely easy, and the way the portal is presented is stunning. My customers have all been very impressed with it, and I have reduced over 50% of the time I spent resolving minor issues for clients.

**What do you dislike about Malcolm!?**

If there was something to dislike in my case is just the lack of native integration with other digital tools that I use. Although Zapier and Integromat are available, that can be pretty costly, so I would like to see more native integrations with UseInbox (email marketing) and SuiteDash (Customer Portal).

**What problems is Malcolm! solving and how is that benefiting you?**

I am giving my audience all the information they need automatically, helping me to save valuable time. Since I started using Malcolm, I have reduced my customer support workload by at least 50%.


## Malcolm! Discussions
  - [What is Malcolm! used for?](https://www.g2.com/discussions/what-is-malcolm-used-for)

- [View Malcolm! pricing details and edition comparison](https://www.g2.com/products/malcolm/reviews?open_modal_url=%2Fproducts%2Fmalcolm%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmalcolm%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-03+00%3A15%3A56+-0500&secure%5Bsession_id%5D=d4da8589-670b-4a4b-b3f0-ebcb42ffc94c&secure%5Btoken%5D=7012c6f4c670c52a3efbfc4f17eabca3c5807c7b8f9d99c93cfcd9c71b8a6bb6&format=llm_user)

## Malcolm! Features
**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms

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