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US

Verified User in Semiconductors

Mid-Market (51-1000 emp.)

8/8/2021

"Malbek -- a dynamic solution for scalable contract-oriented companies"

4/5

What do you like best about Malbek?

The system has more human-readable interactive requirements than other contract management systems. Once simple basic protocols are learned, the system is easy to use and avaiable 24/7. In addition, good customer support is offered and they are patient with every question. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Like all other contract management systems, one must learn the basic procedures, a "new language" from OneDrive storage. This is not a major issue, however, because Malbek initial customer support works well. Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Thanks for sharing your experience with Malbek! We are so glad to hear that you are appreciating how easy the system is to use and that customer support has been there for you when you've had questions.

BC

Brian C.

Partner / Principal Consultant & Solution Architect

Mid-Market (51-1000 emp.)

1/28/2021

"Robust CLM Solution for the Enterprise"

4.5/5

What do you like best about Malbek?

Malbek is an intuitive cloud based CLM solution. All feature are accessible through the UI. It has all the capabilities that a legal department would need to manage their contracts and associated data and workflows. Customer service is also very attentive around training and documentation. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

The system is built for more sophisticated legal operations that want to systematically manage their templates, data, workflows and reports. If you want to just replace a file server or continue offline unstructured Word and email based workflows, this is not the solution for you. Review collected by and hosted on G2.com.

Recommendations to others considering Malbek:

Make sure to get your contract templates and workflow in order before configuring the system. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

Helped client to manage template library and historical contract repository. This has provided the client with a central hub to author contracts, manage their workflows and provide reports around the data that gets generated through this process. Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Brian, we really appreciate your feedback and the thoroughness of your analysis! You are correct that organizations should really streamline their processes when implementing a CLM solution like Malbek, and it is typically part of our implementation process. This tool is definitely for organizations that need more than unstructured Word documents and email-based contracting processes. However, as you noted, we have worked hard to design a system that is simple and intuitive to use.

NS

Nick S.

Associate General Counsel

Enterprise (> 1000 emp.)

4/8/2021

"Flexible, powerful, usable CLM tool"

4.5/5

What do you like best about Malbek?

Malbex is highly customizable, which was important because out-of-the-box approval processes, for example, didn't match what we needed to accomplish. The ability to get approvals via email was a huge differentiator as well. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

As others have noted, there a few gaps in functionality. That said, the team is extremely knowledgable about how to accomplish everything we've asked for and included additional functionality on a short development cycle. Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Thank you for sharing your experience with Malbek! We continues to strive for flexibility and configurability in our solution, and your feedback is an important part of that.

EI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/16/2021

"Intuitive, Easy to Use, Full Featured"

5/5

What do you like best about Malbek?

The system is intuitive and clear and easy to use. Search function is great, and the customizable reports allows the team to keep track of all contracts and deadlines. The self-serve admin function works well, and can be maintained by a non-technical person. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I don't have any dislikes, but there are areas available for improvement...ability to send clean and redline documents in an automated manner, in app document editing, dependent intake questions. But these are really wishes that I have not seen (or if seen, not executed well) in other systems. Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Thank you for your thoughtful review and feedback. Glad to see that the end user and administrator user experience is easy and simple. As we continue product innovations based on customer feedback such as yours, you will appreciate our new online (in-app) document editor and dependent intake question configuration enhancements.

JM

Jocelyn M.

Marketing Manager

Small-Business (50 or fewer emp.)

9/3/2020

"Great experience - development, training, technical support"

5/5

What do you like best about Malbek?

After working with Malbek for over 3 years, their team continue to impress me with their responsiveness! Everyone I have talked to has been friendly and knowledgeable with the program. They are more than willing to assist with any issues or questions I may have. When the questions are more complex, I am made aware that it is being worked on and receive a confirmation once completed. I am never left in limbo!

They share software updates with their customers so we know what features have been updated or added. They walk you through personal 1-1 training specific to your needs, and have video training on top of it. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Contracts can't be deleted which creates a bit of a clutter. You can have it in a different stage for filtering, but it would be great if you could delete contracts that have never been Active. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

We had to create a new environment for the company when our contract process was changed. They worked with us from start to finish. We have been in the new environment for just under a month and the new process flows smoothly. I also learned quite a bit more about development through this process. They went above and beyond with support - definitely exceeded our allotted hours of support! Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Jocelyn, thank you so much for taking time out of your busy day to share feedback on using Malbek! It sounds like overall you've had a really positive experience with the software, and I have some good news for you. We've heard you loud and clear that filtering contracts is not a substitute for deleting them, and we are releasing the delete feature coming in the current quarter!

EI

Verified User in Internet

Mid-Market (51-1000 emp.)

1/23/2021

"Highly configurable CLM for non technical teams"

5/5

What do you like best about Malbek?

Malbek is a strong solution for both hyper growth and established legal teams. The clear strength of this solution is with configurability options of fields, workflows, and contract forms. The salesforce integration is simple to maneuver for non technical teams. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Malbek is a relatively new provider to this space. Ask to speak with clients who have a similar technology stack and their experience with Malbek in product, support, enhancements and overall stability of solution. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

We needed a solution to inventory our agreements, align the org under a common risk framework, and create standards for review to accelerate a constantly changing business process. Malbek supported results of 30%+ efficiency improvement for multiple quarters upon implementation (we budgeted and met our 12 weeks schedule). We are planning a conservative 10% quarter over quarter efficiency improvement going forward that has been achievable even with further rounds of integration and implementation work running in parallel. Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Thank you for taking the time to share your experience using Malbek. We are delighted to hear that you've gained significant benefit and we appreciate you sharing your realized metrics with others. We are not surprised by these numbers because Malbek enables significant process improvements and cycle time reductions! Great to hear that has been true for your company.

AA

Alex A.

Manager, Consulting

Small-Business (50 or fewer emp.)

1/26/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"An intuitive CLM system with easy to configure templates and integrations"

5/5

What do you like best about Malbek?

Template configuration is very straightforward and can be achieved in a matter of minutes. Integrates easily with DocuSign and Adobe Sign. Workflow is similarly very intuitive and configurable. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Would like to see more integration options for reporting/BI tools, though these are road mapped. Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Alex, thank you for providing feedback on your experience with Malbek! Having seen you learn the product so quickly with no prior Malbek experience further validates our design principles to make the application easy not just for the end user but for the system administrators.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/7/2020

"Ability to quickly implement a CLM tool in less than 5 weeks / on the fly"

4/5

What do you like best about Malbek?

Ability to configure on the fly with changing requirements day to day -- can get the system up and running within a day to start sending out contracts for negotiation/signature. Ability to version control documents and see what was changed between versions, etc. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Not intuitive to navigate the admin side of it on the fly but once you get the hang of it do a couple you can pick it up fairly quickly. Not able to read to the contract object into SFDC. Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Thanks for the review. So great to see your organization roll out Malbek within such a short time even with changing configurations in your Salesforce implementation. Malbek is an agile and configurable solution that adapts quickly. As you indicated, the administration capabilities require a day or two of training and a couple of iterations for an admin to fully grasp all the capabilities and become self-sufficient.

MD

Malikha D.

Mid-Market (51-1000 emp.)

9/8/2020

"Easy to configure, easy to use!"

5/5

What do you like best about Malbek?

The upside to using Malbek is the ease of configuration independently. We were able to configure the system (templates, workflows, business flows etc) ourselves without depending on the support of our IT team. Very easy to navigate and configure to meet your requirements. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

We had a requirement for a very important feature which would allow us to mass download contracts, data and attachments. Malbek didn't offer the ability to download attachments, only to mass download and extract the data from our contracts. The issue was addressed and implemented quickly! We now have the functionality to mass download data AND attachments! Review collected by and hosted on G2.com.

Recommendations to others considering Malbek:

Whether your company is small or large, Malbek Contrax would make sense as a contract management system. I've implemented other systems within the company and by far Malbek was the easiest. We were able to completely configure the system and go live during a pandemic, from home which speaks volumes to the ease of use and flexibility. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

We are able to auto grade our contracts using a workflow and a point system. This saves our RLC's the hassle of manual calculation and leaves less room for error. We are able to analyze each clause in our clause library which shows how many contracts each clause has been used in and also lists the risk factor. We're able to generate reports and configure them to auto-run and distribute to the necessary recipients for easy reference. Templates and workflows are VERY easy to create using a simple drag and drop feature .. Malbek Contrax has many beneficial features for the business, but as a system admin these are probably the most beneficial for me as a user! Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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We truly appreciate you taking time to share your experience with Malbek! It's great to hear that some of the features that we are proudest of, like simple configuration tools and easy navigation, are making a difference in how you manage your contracts.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

1/26/2021

"Malbek Contract Management application"

4/5

What do you like best about Malbek?

The simplicity and intuitive design are the features I like best. Malbek designed the product from a users perspective, and while the product is simple to use and intuitive to navigate, it still has all the functionality of other (and less user friendly) competitive products. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Not a lot. Navigating some workflows can sometimes be hard. Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Thank you so much for taking time to review your experience using Malbek! We are pleased to hear that you have benefited from our simple and elegant user interface while still having all the comprehensive features you would expect from a CLM provider. The Malbek team appreciates feedback for continuous improvements to workflow administration.