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UE

Verified User in E-Learning

Mid-Market (51-1000 emp.)

4/27/2022

"Excellent contract lifecycle management tool!"

5/5

What do you like best about Malbek?

One source of truth for contracts, streamlined process, ease of use, intuitive UI, integrations with DocuSign, Salesforce, Slack, Google Drive and email, easy communication within system Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Malbek works great when reviewing one contract per workflow, however, sometimes we have larger customers with multiple documents to review and it's harder to manage workflows with multiple documents and it creates more work for Sales if they need to submit each document separately. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

We no longer need to track down fully signed contracts - Malbek integrates with DocuSign, which allows us to manage signatures easily and when complete, Malbek saves a copy to our Google drive as well. It also helps us track important data from our contracts and run reports that used to take forever to create manually. Review collected by and hosted on G2.com.

Response from Taeler Gannuscia of Malbek

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Thank you for taking the time to share your experience using Malbek. We're so happy to hear that you've had a positive experience with our no-code integrations and intuitive user experience! We also appreciate your feedback on reviewing contracts within workflows. Valuable input from customers like you helps us continue building a configurable platform that can evolve with your business needs and bring teams together to manage contracts more seamlessly.

UT

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

8/30/2022

"Approval flows aren't clear"

1.5/5

What do you like best about Malbek?

Having all contracts in 1 place, centralized and stored, is very useful for the business.

Also, the search functionality is good. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Approval flows aren't clear.

Sending for counterparty signature is a poor process.

Email notifications aren't useful. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi there,

Thank you so much for leaving your feedback. We really appreciate your praise of our search functionality. Our google-like search is part of our mission to make contract lifecycle management as easy and accessible as possible.

We really value your input on approval flows. We believe we can address your requirement with our recently released system enhancements for automated email handling with counter-party and more configurable notification formats. Regarding counter-party signature, with e-signature, the process is usually straightforward. However, please reach out to your assigned Malbek CSM so we can better understand your needs and help you understand these recent additions. Your success is our success!

Thank you again for your review!

AC

Verified User in Computer Hardware

Mid-Market (51-1000 emp.)

6/13/2022

"Flexible system that meets our needs"

5/5

What do you like best about Malbek?

We have been able to include non-standard processes in the system and that has given us significant productivity improvements. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

The process with Microsoft Word is sometimes tricky. Review collected by and hosted on G2.com.

Recommendations to others considering Malbek:

Clearly outline the process steps you want to have implemented in Malbek and the team at least in our case has been able to fulfill all of our reequirementrs. Review different access levels of users carefully so that each function has correct one. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

Tracking status of various contract negotiations and hence ensuring timely completion. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi there!

Thank you so much for taking the time to share your experience with Malbek! It's wonderful to know that you are experiencing significant productivity improvements by using Malbek. We work hard to build a configurable platform that can evolve with your business needs and bring teams together to manage contracts more seamlessly. Also, we appreciate your feedback on the tricky Microsoft Word process. Valuable input from customers like you helps us continue to improve so we can better support your contracting needs. Thank you again!

LM

Liz M.

Procurement Category Manager (Contingent Labor & HR)

Enterprise (> 1000 emp.)

1/25/2022

"Malbek is easy to use CLM"

4/5

What do you like best about Malbek?

I like the ease of use and organized manner that Malbek has set this up. I like the link to DocuSign to easily get documents signed. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

The one thing that could be a future enhancement is for the CLM to remember frequently used names & e-mails. Currently you have to copy & paste these same names/e-mails over and over. Review collected by and hosted on G2.com.

Recommendations to others considering Malbek:

Once installed and using Malbek Contrax, you will find it useful and easy to use. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

I use it for all types of contracts, amendments, documents, etc. The main benefit is that I can find all of these items in one central location that others on my team can access at any time. Review collected by and hosted on G2.com.

Response from Taeler Gannuscia of Malbek

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Thank you for taking the time to share your experience using Malbek. The simplicity of configuring the product to your personal needs and centralizing all contracts in one location is an important part of our mission to unite the enterprise around contract management. We also appreciate your input on our email capabilities. Feedback like this helps us make our user experience the best one possible.

AE

Verified User in E-Learning

Mid-Market (51-1000 emp.)

12/22/2021

"Lots to love about this system!"

5/5

What do you like best about Malbek?

I love the simple, clean UI. Like any system, it takes getting used to (and training your teams on a new process which can always be challenging), BUT for the most part I have found that our teams have quickly adopted Malbek.

I was super grateful for Malbek's robust implementation process, where they literally held our hands through the entire configuration. This allowed lots of time to really dig into the system and ask questions to understand how everything works. I had worked with CLM tools before and I found this implementation to run super smoothly with all of their team's assistance. I don't find a lot of the back-end work to be intuitive (probably just the nature of a CLM), but thankfully they have an AMAZING support team that is willing to guide you and a Zendesk library full of helpful articles.

I love that we have one place to intake, track and report on all of our contracts.

Our Salesteam loves the Salesforce integration

I also love that Malbek uses familiar technology such as @ mentioning others and integrating with tools like G-drive and Slack.

But overall, I think the most valuable feature Malbek has is its integration with Microsfot Word - DocMaster! It is an amazing tool and the best Word integration I've seen out of all the CLM demos I've done and other systems I've used. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

- I wish the signature tool had more functionality like DocuSign (recognizing emails you have typed before, customizing notes to different signers, ability to edit in Malbek vs. directly in DocuSign)

- I wish there was a feature that enabled a conversion of a PDF to Word doc in the system - right now we have to convert to Word and re-upload

- I wish there was a way to allow the Salesperson to be able to stay in their existing email string with a customer instead of needing to send separate emails each time a contract needs to go back to a customer (in general, our Salespeople don't like sending their emails via Malbek, but we're trying!)

- One thing we really dislike is that all attachments are combined into one document when you use the Send for Negotiation feature. This is really tough when we have a big deal with tons of attachments - it gets confusing for the customer and us. In these cases, we send the docs outside of the system

- I wish you could easily change the type of document (Contract vs. Supporting vs. Internal, etc.) via drag feature vs. having to manually re-upload correctly Review collected by and hosted on G2.com.

Response from Taeler Gannuscia of Malbek

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Thank you for taking the time to share your experience using Malbek. Our seamless integrations with daily business applications such as Microsoft Word, Salesforce, and Slack were designed to improve collaboration across teams, and we're so glad your organization enjoys the simple and intuitive user experience Malbek provides. It's also great to hear you enjoyed collaborating with our team during your implementation process! We're always here to support you on your CLM journey. We also appreciate your input on our Send for Negotiation feature, changing document types, and e-signature integration. We are committed to ongoing innovation so users across teams can manage contracts more seamlessly, and feedback like this helps us continue to improve our user experience.

AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/24/2022

"Great experience"

5/5

What do you like best about Malbek?

A very effective way streamlining contract within the organization. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I feel like there is an opportunity to improve the user interface to a modern look. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Thank you for leaving a review! We really appreciate the feedback. We are so glad to hear that Malbek is helping you streamline your contract management process. We also appreciate your input on our user interface. While we believe we have designed a very modern and easy-to-use user interface based on customer feedback, we understand that UI is an ever-evolving part of our solution. We are constantly improving based on user feedback. Valuable input from customers like you helps us continue to improve so we can better support your contracting needs. Thank you again!

AT

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

8/24/2022

"Highly Customisable Contract Management Tool"

3.5/5

What do you like best about Malbek?

Easy to amend workflows and templates to suit your organisation Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Not intuitive to infrequent users sometimes Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Thank you for taking the time to share your experience using Malbek. We work hard to build a configurable platform that can evolve with your business needs and bring teams together to manage contracts more seamlessly, so hearing that you find templates and workflows easy to alter is great to hear! We offer a robust training library and live training as well. We hope that even the most infrequent user can utilize these and quickly become a pro! Please reach out to your assigned CSM if you need help finding these materials. They’d be happy to help! Thank you again for leaving a review of Malbek!

AC

Verified User in Chemicals

Small-Business (50 or fewer emp.)

4/20/2022

"Exceptional CLM"

5/5

What do you like best about Malbek?

Malbek Contrax provides best-in-class software for CLM. Besides producing a web app that does what it says it does but their customer service is the absolute best. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I think they could work on offerings in a lower tier of pricing as I think it is a solution that could work for many different size businesses. Review collected by and hosted on G2.com.

Response from Taeler Gannuscia of Malbek

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Thank you for taking the time to share your experience using Malbek. We're so happy to hear that you've had a positive experience with our customer service team and have been able to expedite your internal processes! We also appreciate your feedback on pricing. Valuable input from customers like you helps us continue to support companies of all sizes with their contract management needs.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/22/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Procurement and Contract Manager"

4.5/5

What do you like best about Malbek?

I love the freedom of being able to customize the system as per your team's needs and requirements. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I wish the DocuSign integration was stronger and gave the ability to add personal notes to people who are going to be signing the envelope and also the ability to save the emails and names of people (simillar to DocuSign) Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

We had multiple folders and places where we were saving our contracts. There was not a single source of truth. Also, it was hard to keep a track of renewals and expiration. The benefits are:

-Reminders feature is super handy and helpful

-One source of truth for all contracts

-Amendment feature

-The ability to make custom workflow

-Amazing Malbek team to support Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Thank you for taking the time to share your experience using Malbek. The simplicity of configuring the product to your personal needs is definitely one of our most popular features! We appreciate your input on our DocuSign integration. Feedback like this helps us make the user experience the best one possible.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/22/2021

"Jeremy malbek review"

4.5/5

What do you like best about Malbek?

I like the Word integration to be very helpful, seamless, easy to use, and overall a great tool. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

The pdf conversion and redlines are a little clunky. I also want the ability to re-title uploaded documents as other things (ie move a contract doc to a supporting doc) Review collected by and hosted on G2.com.

Response from Taeler Gannuscia of Malbek

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Thank you for taking the time to share your experience using Malbek. Our seamless integration with Microsoft Word is definitely one of our most popular features as it simplifies the drafting, editing, and review processes! We appreciate your input on our document and redlining features. We are committed to ongoing innovation, and feedback like this helps us make the user experience the best one possible.