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Stephanie C.

Contracts Manager

Mid-Market (51-1000 emp.)

10/13/2022

"Great CLM, that with a little education, you don't need IT to have your own contracts database"

4.5/5

What do you like best about Malbek?

The ability to automate the contract workflow for all contracts. Limiting missed conversations and creating a better collaboration tool. And being able to capture data that is reportable and populating a contract at the same time. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

It's a lot to learn and is something that should be communicated to customers prior to having them implement it to the company. Also making sure that the company has already working manual workflows for contracts prior to using the system. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi Stephanie. Thank you for leaving a review! Its good to know that our solution has been helping your team collaborate more efficiently. It is so important to have insight into your contract data so that all stakeholders can understand the benefits of having a CLM solution. We fully empathize with customers who go through their CLM journey because it takes effort to implement any new technology. We take feedback seriously and will continue to educate new buyers on what to expect as part of the journey. Thank you again, and we really appreciate the feedback!

NM

Nick M.

Assistant General Counsel

Enterprise (> 1000 emp.)

12/15/2022

"We've had a lot of support from Malbek in our deployment."

3.5/5

What do you like best about Malbek?

I like that there is some things that are customizable for our business processes. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I want to be able to upload a newer version of a document and see an icon for each version that has been uploaded. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi Nick! Thank you for leaving a review! We are glad that Malbek is making your contract management process easier for you and your organization. We work hard to build a configurable platform that can evolve with your business needs and bring teams together to manage contracts more seamlessly. We also appreciate your suggestion on making an icon visible for each new version that has been uploaded. Feedback from users like you helps us make our user experience the best one possible. Thank you again for your review!

JP

Jeff P.

Senior Vice President Operations

Mid-Market (51-1000 emp.)

5/25/2022

"Excellent CMS with great, responsive and personal live support!"

5/5

What do you like best about Malbek?

Malbek is great for processing the contracts review/negotiation process. It is an easy tool to operate. The reporting functionality is outstanding. Since implementing Malbek, our understanding of our business and our ability to manage our client relationships has improved dramatically. The support team is responsive and I always have access to live support reps who are knowledgeable and can answer all my questions. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I have been very pleased. The system has been able to solve for all of the use cases that we had when we were considering different proposals from other systems. Nothing has popped up that the system cannot handle. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

We have implemented a new contracts framework while implementing this new system. We are able to track contract content in a way that is reportable and sharable to different stakeholders in our business. Access to contract data is key to the success of our business and Malbek has been the key to having access to that information. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Thank you for leaving a review! We really appreciate you taking the time out of your day to share your experience. Reporting is important for reducing friction and encouraging smooth relationships, so it’s wonderful to know that our reporting functionality is making a difference at your organization. Valuable input from customers like you helps us continue to build a configurable platform that can evolve with your business needs and manage contracts more seamlessly. Thank you again!

UR

Verified User in Renewables & Environment

Small-Business (50 or fewer emp.)

5/22/2023

"GSP CM"

5/5

What do you like best about Malbek?

I like the straight forward/easy to use system. I like how it tracks everything. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

There are some steps in the workflow that we could do without. Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

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Thank you for taking the time to leave us a review and share feedback! We're glad you feel the system is straightforward and easy to use. If you'd like to discuss the steps in the workflow that could be simplified, please reach out to your CSM.

MD

Matteo d.

CEO

Mid-Market (51-1000 emp.)

8/24/2022

"Really robust solution"

4/5

What do you like best about Malbek?

It's a really robust solution, reliable and very straightforward to set-up and use. It helped us dramatically in keeping all our contracts in check, which is a great asset to run the business but also to be able to pass due diligence processes. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

The UI is quite outdated to be honest; this created us issues in adoption at the beginning. It would be also good to have more options for customisation of the notifications to users. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi Matteo,

Thank you for sharing your experience with us! We are glad to know that you find our solution robust and that it helps you stay in the know and organized.

We also appreciate your input on UI and adoption. While we believe we have designed a very modern and easy-to-use user interface based on customer feedback, we understand that UI is ever-evolving and we are constantly improving based on user feedback. Valuable input from customers like you helps us continue to improve so we can better support your contracting needs.

Thank you again!

TB

Torie B.

Paralegal

Mid-Market (51-1000 emp.)

8/24/2022

"Malbek has helped simplify our contracting process."

4/5

What do you like best about Malbek?

How simple it is to use the system and build out the templates. Its user friendly and also keeps everything all in one place. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I don't like that the redline review isn't as automated in letting legal know the document is in. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi Torie,

Thank you for sharing your experience with us! We really appreciate you taking the time to do so. Simplicity and ease of use are two of our driving principles, so we are so happy to know that you love that the most about our solution. We also appreciate your feedback on redlining review functionality. With our recently released system enhancements with automated email parsing and system notifications, we believe we can address your requirement. Your assigned CSM would be happy to help you further understand this recent addition.

Thank you again, and we really appreciate the feedback!

AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

6/13/2022

"CLM made easy"

4/5

What do you like best about Malbek?

Malbek is easy to use at the end of the day. It does not take much to design your workflows, implement, and onboard users into the software. I am impressed by the robust analytical reports the system can generate as well as the ability to quickly create new templates and use cases Review collected by and hosted on G2.com.

What do you dislike about Malbek?

the connections are very limited from an ERP integration perspective. Often times with vendor-related agreements the documents should flow into the ERP or will need to reference some sort of purchase order. The integrations that Malbek has do not capture that data all that well. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi there!

Thank you so much for taking the time to share your experience with Malbek! We are so happy to know that our robust analytics and ease of use are making it easier for you and your organization to manage your contracts efficiently. We also appreciate your feedback on ERP integrations. Valuable input from customers like you helps us continue to improve so we can better support your contracting needs. Thank you again!

AP

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

12/14/2022

"Malbek Experience"

4.5/5

What do you like best about Malbek?

The most helpful tool for having Malbek is easy to access to any contract created and uploaded. The flexibility and how helpful all the administrators are genuinely appreciated. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

The only downside of using Malbek is that certain features still need to be fixed/updated. An example of this is not being able to eliminate duplicate names of vendors. However, in January, this is supposed to be fixed. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi there. Thank you for leaving a review! We are glad that the flexibility and ease of use Malbek offers are making your contract management process that much easier. We are committed to ongoing innovation, and feedback like this helps us make the user experience the best one possible. Thank you again for your review!

CK

Carmen K.

Deal Strategist

Enterprise (> 1000 emp.)

6/6/2022

"Malbek Repository"

4.5/5

What do you like best about Malbek?

You can do a simple customer name search and everything related to that customer will populate. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

If there is a customer name misspelled, the contract will not show up so initial data integrity is very important. Sometimes, I need to conduct a partial name research to find the complete list of contracts. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Thank you for taking the time to share your experience using Malbek. We're so happy to hear that you are enjoying our Amazon-like search capabilities. We also appreciate your feedback on your search experience. Valuable input from customers like you helps us continue building a configurable platform that can evolve with your business needs and bring teams together to manage contracts more seamlessly.

UL

Verified User in Legal Services

Enterprise (> 1000 emp.)

8/24/2022

"Looks to be good features"

4/5

What do you like best about Malbek?

We do not use the system to its fullest. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I am not an IT person, and there seems to be quite a bit of programming involved to change or add to our system. The repository could have explanations of the search capabilities and how to use the search (Advanced Search). Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi there,

Thank you so much for leaving your feedback. We really value our customers' input. Malbek is a no-code and non-technical platform with many configuration options. Please reach out to your assigned Malbek CSM so we can better understand your needs and help with set-up and training.

Thank you again for your review!