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AL

Verified User in Legal Services

Enterprise (> 1000 emp.)

11/12/2024

"Malbek Implementation Review"

4.5/5

What do you like best about Malbek?

The designers and support team have been bery helpful and dedicate their time appropriately. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

At this point in implentation, I dont think its fair to say what I dislike. Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

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We're thrilled to hear that our designers and support team have been helpful and dedicated throughout your implementation process. We love that you value our centralized, searchable repository because it's truly the foundation of a good CLM.

We appreciate your honesty regarding the implementation phase and understand that it can be early to pinpoint any dislikes. Malbek is committed to ensuring that your experience continues to be positive. We're here to support you every step of the way, so please don't hesitate to reach out to your implementation team should you need anything.

CC

Verified User in Consulting

Enterprise (> 1000 emp.)

11/1/2024

"Consultant"

4.5/5

What do you like best about Malbek?

Contract functionality and contract capabilties Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Number of features and ease of integration Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

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Thank you for your feedback! We’re thrilled to hear that you’re finding value in the contract functionality and capabilities of Malbek.

We understand that with a robust number of features, it can sometimes feel overwhelming. However, this feature depth also allows for high configurability to meet your specific needs. We are always here to support you through the process and help you make the most of the platform’s features. We also have a variety of online learning resources to support our features and integrations.

We’re excited to continue supporting you as you drive your contract lifecycle forward!

AR

Verified User in Renewables & Environment

Mid-Market (51-1000 emp.)

1/29/2021

"Malbek never ceases to amaze!"

5/5

What do you like best about Malbek?

EVERYTHING!

Self service, the look, the feel, all the functionality, ease of configuration, and the cost. So many features combined with the integration options, its endless! The Malbek TEAM, everyone - Dan, implementation, ZenDesk and my BFF Matt, they are all fully committed to a successful rollout and system, their support is unparalleled! Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I honestly have NOTHING I dislike, if I ran into something that was not available, Malbek made it available, when I needed to upload 6,000+ records, Malbek supported each step of the way, they have gone above and beyond in their support, and I am so blessed we found each other. Review collected by and hosted on G2.com.

Recommendations to others considering Malbek:

Schedule a demo, don't hesitate, you will be impressed and excited, and say "where have you/Malbek been all this time"! Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

We replaced a old clucky totally outdated CLM, we needed to be apart of the new digital transformation into cloud. Malbek came in and showed us what a truly robust CLM can do, they sold me at self service! Review collected by and hosted on G2.com.

Response from Rebecca Holloway of Malbek

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Wow, thank you for providing such a glowing analysis of your experience with Malbek! The entire journey from the time we first met with your team through to the present has been amazing. It's a spirit of true partnership, collaboration, mutual respect, and focus on joint success. Our entire team, including Dan and Matt, appreciate all the effort your team has put into making this initiative successful.

AM

Verified User in Media Production

Enterprise (> 1000 emp.)

10/11/2023

"Expansive & Always Learning"

4.5/5

What do you like best about Malbek?

Expansive contract lifecycle management tool with many out of the box integrations and configurable, customization tools. The staff is very friendly and helpful and the solution center of training articles and videos is one of the best I've ever seen. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Downsides have been the collision of the flexibility in the high volume configurable features on complexly, configured agreements and some of the challenges with certain features working fluidly together in these use cases. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

- More efficient process at drafting contracts, can create a library of forms/fields and clauses and easily re-use across templates.

- Helps establish consistent legal contracts across divisions. Define Uniformed process designed to accelerate deal velocity.

- Stronger governance, strengthen partnership across divisions to minimize operational variance.

-Opportunity to extract key data from contracts to improve ease and time around analysis to understand contract terms. Review collected by and hosted on G2.com.

Response from Shreya Chandrashekar of Malbek

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We appreciate your positive comments about our tool's ability to create a library of forms/fields and clauses for efficient contract drafting! We are dedicated to addressing the challenges you've mentioned and continuously improving our platform for a seamless experience.

LG

LaToya G.

Enterprise (> 1000 emp.)

5/22/2023

"Malbek Takes Contracting To Another Level"

5/5

What do you like best about Malbek?

I like that Malbek allows users to be completely involved in the workflow process. I appreciate that it provides notifications for each step of the workflow and advises requesters of where their request is at all times. The system is easy to use and very functional regarding the overall contracting process. The AI of Malbek allows us to take our contracting process to the next level by providing a visual workflow to users. It is interactive, and the helpful hints and funny lines make Malbek a fun system for daily work. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

As with any system or technology, improvements can always be made. I want Malbek's administration team to take more interest in what is helpful for my specific company that may not be the general use of the system. I think more consideration should be made for the way different businesses approach contracting and perhaps re-evaluate if some of the Malbek processes are efficient for a specific company. For example, when the requester is at the signature stage looking to send a document for signature, Malbek shouldn't advise that the current Word document is a supporting document when that is the document that will be used to finalize the contract. It isn't obvious and is very confusing. Also, the interface between DocuSign should be more evident to the user, and the pop-up blocker that prohibits adding tags should be eliminated. Review collected by and hosted on G2.com.

What problems is Malbek solving and how is that benefiting you?

The need to have a central location for contracts where all users can review and reference them. Malbek supports the business by providing AI that understands the contracting needs, allowing users to submit their requests and have an entire review team as part of the visible workflow. The comment feature provides the ability for all who are part of the request to communicate with each other while giving those who have access the ability to follow along with the actions of the request. Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

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Thank you for leaving your feedback for new Malbek customers! We love that we've helped you take your contracting to another level. From workflows and notifications to our AI and interactivity, it sounds like we've been a big part of your overall contracting journey. That being said, we do take your feedback seriously on the improvements that can be made. We work closely with our customer to develop new features that would be impactful to their organization and the larger Malbek customer base. We would be happy to talk with you further about how to make it even more efficient for your organization.

AL

Verified User in Legal Services

Mid-Market (51-1000 emp.)

7/6/2023

"Great capabilities and implementation experience"

4/5

What do you like best about Malbek?

Malbek provides complete control over the contract creation and negotiation processes. It is highly intuitive and offers significant transparency throughout the entire contract lifecycle. Their implementation services are exceptional, making us truly feel like we have a business partner on the other side who is genuinely invested in our success and growth.

Disclosure - we are currently in the testing stage. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

They should improve the approval notification configuration, making it more adjustable and triggered-based.

Disclosure - we are currently in the testing stage. Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

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Thank you for providing feedback on our capabilities and your overall implementation experience. We're so glad to hear that testing is going well and you find your experience with Malbek to be highly intuitive with transparency throughout the lifecycle. Controlling contract creation and terms at scale through integrations like DocuSign and Salesforce is critical and we can definitely see the ability to realize those benefits long term. We'd like to take this opportunity to address your concern on approval notification configurations. We do have approval workflows that are configurable by an admin. We would love to dig into your use case further and make sure to address these concerns. Please reach out to your implementation specialist or to your CSM and we'd be happy to show you how to configure this in the system.

AB

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

6/2/2023

"Great Experience with Malbek Contrax!"

5/5

What do you like best about Malbek?

It's very user-friendly with intuitive options. The Malbek Contrax team is also amazing. I had the best implementation experience that I've had with any system and I attribute that to Brian Garrity at Malbek. He was a pleasure to work with and knew everything about the system and how to make it work for the company (and we definitely have some quirks to our process). Review collected by and hosted on G2.com.

What do you dislike about Malbek?

The Mac version of DocMaster isn't the best. Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

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Thank you for sharing your feedback on Contrax! We love to hear that you’ve been able to see increased productivity and greater visibility replacing your Sharepoint. We will absolutely share your feedback with Brian on your implementation success. If you’d like to discuss more ways we can improve the Mac version of DocMaster, please reach out to your CSM.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/23/2023

"Great platform, when you receive the tools you need to navigate."

4/5

What do you like best about Malbek?

Having our contracts in one system. Running reports and creating workflow reminders and tasks has also been a time saver. Working with the customer service team has helped me utilize the system more effectively. Malbek University is an excellent resource for system administrators. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

We utilize this platform as a contract repository. The AI system has not been beneficial to us. Often I upload scanned copies of the contract. The AI is a great tool with the appropriate document. Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

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Thank you for taking the time to leave us a review! We love to hear Malbek University has been beneficial for your system admins. We work really hard to ensure that resource is updated consistently. Having contracts in one system is always beneficial for tracking reminders, running reports, and creating workflows. Sounds like the efficiency gains have been impactful. If your needs change and you ever want to explore AI use cases, please reach out to your CSM.

UF

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

4/19/2023

"Partnership and Resources"

5/5

What do you like best about Malbek?

Malbek Contrax is extremely intuitive and offers not only a full website of support, but people who are accessible to help you overcome challenges or answer questions. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I have not encountered any downsides about Malbek Contrax yet. It's been helpful. Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

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Thank you for taking the time to leave us a glowing recommendation! It's great to hear that the resources and partnership have been valuable to you. We strive to help our customers on their CLM journey but in turn love the solution that they are working with. Your review is a testament to the hard work our team puts in every day. We can definitely empathize with not being able to effectively track expiration dates and key milestones. Having those reminders really do come in handy. We appreciate you sharing your experience with the rest of the G2 community

AS

Adrienne S.

Director, Legal Operations

Enterprise (> 1000 emp.)

10/12/2022

"Flexible and Fast"

5/5

What do you like best about Malbek?

Great Salesforce Connector - sets up in minutes and now I can map new fields when business needs change without any help from IT. Ability to search both structured and unstructured data is key. I can just search a word or phrase and find if any of our contracts contain it. We had a very successful and smooth implementation and the continued support from the vendor has been great! Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Not much to dislike, Malbek has been very receptive to our feedback and enhancement requests, we've been very happy with the experience. Review collected by and hosted on G2.com.

Response from Alice Alfano of Malbek

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Hi Adrienne, Thank you for leaving a review of Malbek. We appreciate your time and feedback! We strive to make contract management a frictionless experience for sales teams, and we are happy to hear our Salesforce integration does just that. We also appreciate the compliments on our search functionality. Our goal is to make searching for what you need as quick and easy as possible. We are constantly improving based on user feedback. Valuable input from customers like you helps us continue to improve so we can better support your contracting needs. Thank you again!