QP
Quynh Nhu P.
Enterprise (> 1000 emp.)
"User-Friendly CLM with Room for Integration Enhancements"
3.5/5
What do you like best about Malbek?

I find Malbek user-friendly, which makes it easier for me to make changes as a CLM admin. Also, it streamlines the contracting process and allows for self-serve capability by the business. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I would love to see an integration between the clickwrap capability and the regular contracting process. Review collected by and hosted on G2.com.

Response from Shreya Chandrashekar of Malbek

We're pleased to hear that Malbek is providing an effortless contracting experience for you. Our goal is to continue solving contract lifecycle management challenges, and your feedback helps us in that pursuit.

AR
Allison R.
Contracts Manager, Project Services, CCM Associate
Enterprise (> 1000 emp.)
"Highly Customizable and Empowering Platform"
5/5
What do you like best about Malbek?

I appreciate the platform's flexibility, which allows me to tailor it to fit my business processes. Additionally, I value the option to manage and configure the platform on my own. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

There is nothing to dislike about this product; it worked perfectly right out of the box! Review collected by and hosted on G2.com.

Response from Shreya Chandrashekar of Malbek

We are thrilled to hear that you find Malbek highly customizable and empowering. Our goal is to provide a platform that fits seamlessly into your business processes and allows for easy configuration. Thank you for sharing your positive experience!

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Makes working with legal documents easier for everyone!"
4.5/5
What do you like best about Malbek?

I still love that you can make a note and ping the legal team or an individual on our team so that we get an email when they respond. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I still find it confusing how or when our legal team will see the document after I enter it. Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

Thank you so much for leaving a review and sharing your experience with us! It's great to hear that you have been able to save time, integrate with Salesforce, keep up with versions, and eliminate the back and forth with Legal. All in all, it sounds like business is flowing much smoother. The team has definitely worked really hard on the connections with leading business applications so I will be sure to share that feedback with the team. That being said, we can definitely understand how some processes can be confusing at first. Every provider does things a little different and we are always looking for ways to improve. If you ever need any assistance don't hesitate to reach out to support or check out our online help center. We continuously add documentation and help resources to ensure you have what you need to succeed. We appreciate your candor.

Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Mid-Market (51-1000 emp.)
"Coupa’s Contract Automation Makes Tracking and Renewals Easy"
4/5
What do you like best about Malbek?

I like the automation with Coupa. It makes it easy to store contracts and go back to them when needed, and I also appreciate the reminders for contract expiration dates. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Overall, I think it needs improvement in automatic saving. Reducing duplicate data entry and providing more accurate auto-populate functionality would enhance usability and efficiency. Review collected by and hosted on G2.com.

Response from Shreya Chandrashekar of Malbek

We're glad to hear that you find our contract automation helpful and that it's making contract tracking and renewals easier for you. Thank you for your feedback on the automatic saving feature. We are always working to improve our system and will take your suggestions into consideration.

EW
Ebony W.
Contracts Administrator
Mid-Market (51-1000 emp.)
"User-Friendly and Highly Customizable Platform"
4/5
What do you like best about Malbek?

I like how user friendly the platform is as well as how customizable the system is. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

I think there could be more in depth training to help new users understand the back end of the system quickly. Review collected by and hosted on G2.com.

Response from Shreya Chandrashekar of Malbek

Thank you for sharing your positive experience with Malbek's user-friendly and customizable platform! We hear you and understand the importance of comprehensive training and will work to enhance our onboarding process for new users.

Adi S.
AS
Adi S.
Oracle Customer support implementation
Enterprise (> 1000 emp.)
"We have integrated Malbek with our salesforce"
5/5
What do you like best about Malbek?

Easy to use, great support from the Malbek Review collected by and hosted on G2.com.

What do you dislike about Malbek?

add more features which they already do. Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

Thank you for your review! We're delighted to hear that you value the personal relationship with our team and found the implementation process easy. It's fantastic to know that our support has been helpful and that Malbek is meeting your contract management needs and legal requirements.

We appreciate your feedback on the reporting tool and workflow features. Integrating Malbek with Salesforce into your workflow is incredibly valuable, as it enhances visibility and streamlines your contract processes within your existing systems. We're glad this integration has been beneficial for you.

We look forward to continuing to support your success!

Verified User in Legal Services
AL
Verified User in Legal Services
Enterprise (> 1000 emp.)
"Exceptional Support and Feature-Rich CLM Platform"
5/5
What do you like best about Malbek?

Their support team has always been extremely helpful, and Malbek as a platform not only meets but surpasses all of our CLM requirements. Review collected by and hosted on G2.com.

What do you dislike about Malbek?

The search function could use some improvement, but this is just a minor preference for me. Review collected by and hosted on G2.com.

Response from Shreya Chandrashekar of Malbek

We are delighted to hear that our support team has been extremely helpful and that our platform is exceeding your CLM requirements! We understand your feedback about the search function and will work to make improvements in that area.

Crystal C.
CC
Crystal C.
Paralegal
Small-Business (50 or fewer emp.)
"Speeds Up Document Completion Efficiently"
4/5
What do you like best about Malbek?

I like the idea that it should speed up the completion of documents Review collected by and hosted on G2.com.

What do you dislike about Malbek?

There is no print feature in Malbek. Everything has to be downloaded before printing. Review collected by and hosted on G2.com.

Response from Shreya Chandrashekar of Malbek

We're happy to hear that Malbek is providing the benefit of having all your contracts in one place for easy access! Thank you for your feedback about the print feature. We will definitely take this into consideration for future updates.

Scott B.
SB
Scott B.
Senior Manager Cybersecurity and Application Security
Mid-Market (51-1000 emp.)
"Using Malbek for business review"
3/5
What do you like best about Malbek?

Simple for managing projects especially for centralized mgmt in a single place Review collected by and hosted on G2.com.

What do you dislike about Malbek?

Filtering seems to be a bit challenging! I can’t always find things especially when new Review collected by and hosted on G2.com.

Response from Elizabeth Painter of Malbek

We're glad to hear that Malbek has helped provide a centralized location for contract review and management, making it easier for teams to access important terms and conditions and collaborate more effectively.

We also appreciate your comments regarding filtering. While Malbek offers a variety of filtering options similar to Amazon, we understand that there can be a learning curve, particularly for newer users. We're always looking for ways to improve guidance to help users navigate the platform more efficiently and find the information they need with confidence. Feel free to reach out to your CSM if you have any questions or need any best practices. Thank you for taking the time to share your feedback.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Excellent Support and Hassle-Free Contracting"
4/5
What do you like best about Malbek?

Great support team, no nonsense contracting Review collected by and hosted on G2.com.

What do you dislike about Malbek?

UI is a bit outdated, should offer more out of the box free integrations Review collected by and hosted on G2.com.

Response from Shreya Chandrashekar of Malbek

Thank you for your positive feedback about our support team and contracting process! We understand your concerns about the UI and integrations, and we will take them into account for future updates. We're happy to hear that our CLM tool has been solving problems for JBTM.