The tests are easy for candidates to complete Review collected by and hosted on G2.com.
Ongoing issues with emails not being sent, being locked out of platform, unable to access results, and poor service makes this a frustrating experience and prevents a seamless hiring process. Review collected by and hosted on G2.com.
Hi there,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you’ve encountered issues with platform reliability and support — we understand how critical these elements are to running a smooth hiring process, and it’s clear we fell short of your expectations.
That said, we take your concerns very seriously. Email delivery problems, account access issues, and delays in support are not the experience we strive to provide. We’ve recently made significant infrastructure improvements and expanded our support team to ensure we can deliver faster, more reliable service across the board. We’re also rolling out new monitoring systems to proactively address issues before they impact our users.
If you’re open to it, we’d love the opportunity to make this right and learn more about your experience in detail. Please feel free to reach out to us directly at so we can investigate and assist further.
Thank you again for your feedback — it helps us get better every day.
Warm regards,
The Maki Team
