# Best Contact Center Outsourcing Service Providers

## How Many Contact Center Outsourcing Service Providers Products Does G2 Track?

**Total Products under this Category:** 166

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ExpertCallers (+0.1%) - Among all products in this category, ExpertCallers recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Outsourcing Service Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 500+ Authentic Reviews
- 166+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Outsourcing Service Providers
 ![G2 Grid® for Contact Center Outsourcing Service Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-outsourcing-services/grids.png?focus%5B%5D=1349625&focus%5B%5D=45136&focus%5B%5D=47038&focus%5B%5D=1387123&focus%5B%5D=546&focus%5B%5D=1448563&focus%5B%5D=85138&focus%5B%5D=81839)

Highlighted products: ExpertCallers, WOW24-7, SupportYourApp, RFS Business Solutions, TTEC, EverHelp, TaskUs, and Liveops.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-outsourcing-services/grids.json?focus%5B%5D=expertcallers&focus%5B%5D=wow24-7&focus%5B%5D=supportyourapp&focus%5B%5D=rfs-business-solutions&focus%5B%5D=ttec&focus%5B%5D=everhelp-everhelp&focus%5B%5D=taskus&focus%5B%5D=liveops-liveops)

**Sponsored**

### Connext

Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2328&secure%5Bchosen_at%5D=2026-08-07T23%3A55%3A01Z&secure%5Bdisplayable_resource_id%5D=2328&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2328&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1181522&secure%5Bresource_id%5D=2328&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-outsourcing-services%3Fopen_modal_url%3D%252Fproducts%252Fmake-the-right-call%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcontact-center-outsourcing-services%2526source%253Dcategory&secure%5Btoken%5D=3ed44496baceeb802ac2f8a5ea1d5b96a2894549b1058d1d854515e4c29e2a17&secure%5Burl%5D=https%3A%2F%2Fwww.connextglobal.com&secure%5Burl_type%5D=company_website)

### [ExpertCallers](https://www.g2.com/products/expertcallers/reviews)

ExpertCallers is a global provider of customer relationship management and contact center solutions, helping businesses build meaningful customer interactions and long-term loyalty. A division of Flatworld Solutions, the company has been delivering process-driven, scalable support services since 2002. Built on a strong foundation of operational excellence, ExpertCallers integrates structured workflows with Lean Six Sigma (LSS) methodologies to ensure consistency, efficiency, and continuous improvement across every engagement. What began as a small team serving a handful of clients has evolved into a global operation supporting businesses across multiple continents. This growth has been driven not just by scale, but by a disciplined approach to systems, a skilled workforce, and a long-term commitment to client success. Today, ExpertCallers offers a comprehensive suite of contact center services, including inbound and outbound support, technical assistance, telemarketing, CATI, email, and chat, delivered through both traditional and AI-augmented models. By combining human expertise with intelligent automation, the company enables organizations to enhance customer engagement, improve operational efficiency, and deliver consistent, high-quality experiences at scale.

**Average Rating:** 5.0/5.0

**Total Reviews:** 24

#### Who Is the Company Behind ExpertCallers?

- **Seller:** [ExpertCallers](https://www.g2.com/sellers/expertcallers)
- **Year Founded:** 2002
- **HQ Location:** Princeton, US
- **Twitter:** @expertcallers  
542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abb93629800da5e04d173fb66556295b7f2f93a621541f5835b7532b2cf73ea5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexpertcallers&secure%5Burl_type%5D=linkedin_company_website)  
350 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Medium, 25% Small

#### What Are Recent G2 Reviews of ExpertCallers?

**["Fair Pricing, Smooth Implementation, and Flexible Month-to-Month Terms"](https://www.g2.com/survey_responses/expertcallers-review-13132945)**

**Rating:** 5.0/5.0 stars

_— David P._

[Read full review](https://www.g2.com/survey_responses/expertcallers-review-13132945)

**["Flexible Scaling and Professional Agents with Smooth Integration"](https://www.g2.com/survey_responses/expertcallers-review-13134546)**

**Rating:** 5.0/5.0 stars

_— Sarah M._

[Read full review](https://www.g2.com/survey_responses/expertcallers-review-13134546)

### [WOW24-7](https://www.g2.com/products/wow24-7/reviews)

WOW24-7 is redefining customer experience through its groundbreaking Experience Centers. By fusing human ingenuity with enterprise-grade AI, performance management, and analytics, we go beyond solving problems; we create new possibilities with measurable efficiency. From smarter routing and AI-assisted workflows to proactive QA and closed-loop VOC, we reduce effort for customers and teams alike; accelerating time-to-resolution, lowering cost-to-serve, and lifting consistency at scale. And by crafting BPO relationships that feel less like transactions and more like in-house teams, WOW24-7 turns Customer Support and CX Ops into a strategic catalyst for reinvention. Rather than simply scaling operations or cutting costs, our solutions make efficiency a growth lever; freeing resources to innovate while improving reliability, loyalty, and lifetime value. WOW24-7 doesn’t just support your customers; we continuously evolve how you engage and grow, combining operational excellence with brand-right experiences that help you thrive long-term.

**Average Rating:** 4.9/5.0

**Total Reviews:** 26

#### Who Is the Company Behind WOW24-7?

- **Seller:** [WOW24-7](https://www.g2.com/sellers/wow24-7)
- **Year Founded:** 2016
- **HQ Location:** Afton, US
- **Twitter:** @wow24\_io  
74 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1350608c86bb5dc3e7584c3f9e229acbc22dfd3cfc69b386ba9c6372c69a5d2b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15175697&secure%5Burl_type%5D=linkedin_company_website)  
112 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 54% Small, 27% Medium

#### What Are Recent G2 Reviews of WOW24-7?

**["WOW-24/7’s Continuous Improvement Delivers Outstanding Service Quality"](https://www.g2.com/survey_responses/wow24-7-review-12715380)**

**Rating:** 5.0/5.0 stars

_— Conor M._

[Read full review](https://www.g2.com/survey_responses/wow24-7-review-12715380)

**["Reliable SLA Adherence and Consistently Fast First Responses"](https://www.g2.com/survey_responses/wow24-7-review-12608399)**

**Rating:** 4.5/5.0 stars

_— Marcelo S._

[Read full review](https://www.g2.com/survey_responses/wow24-7-review-12608399)

#### What Are G2 Users Discussing About WOW24-7?

- [What is WOW24-7 used for?](https://www.g2.com/discussions/what-is-wow24-7-used-for)

### [SupportYourApp](https://www.g2.com/fr/products/supportyourapp/reviews)

SupportYourApp est une entreprise internationale de support intelligent en tant que service qui fournit des services sécurisés de support technique, de support client et de CX aux entreprises en croissance à travers le monde depuis 2010. Nous offrons un support omnicanal et évolutif adapté aux besoins divers des entreprises — que ce soit une couverture 24/7 à faible volume ou un support constant de 9 à 17 heures tous les jours de la semaine. Avec des options de planification hybride flexibles et des solutions conformes aux normes de protection des données, SupportYourApp propose une alternative intelligente aux prestataires traditionnels. Nos solutions alimentées par l'IA aident à automatiser les tâches routinières, à gérer les demandes courantes des clients et à soutenir les agents dans la gestion des interactions de manière plus efficace. Cela permet à nos clients de réduire les coûts opérationnels, d'améliorer le CSAT et de se concentrer sur la croissance de leur entreprise pendant que nous gérons leur support. Nous avons de l'expérience dans la fourniture de services d'externalisation de la relation client à plus de 250 clients dans plus de 30 pays dans les secteurs SaaS, santé, fintech, eCommerce, jeux, vente au détail et autres industries. Des entreprises comme MacPaw, Whitebit, Softorino et Happeo choisissent de travailler avec nous. Pourquoi les entreprises externalisent-elles leur support client chez nous : - Plus de 16 ans d'expérience - Plus de 1300 professionnels dans l'équipe - Plus de 60 langues opérationnelles - Fournisseur de services certifié PCI/DSS Niveau L1 et Niveau L2 - Certification ISO/IEC 27001 - Conformité GDPR, CCPA et HIPAA - Processus affinés d'intégration, d'apprentissage et de développement humain - Consultants axés sur le client avec des compétences linguistiques exceptionnelles Nos services incluent, mais ne sont pas limités à : - Support client (réception, niveau 1) - Services de support technique (niveaux 1-3) - Services de support informatique - Services clients sur les réseaux sociaux - Services de CX - Équipes de support alimentées par l'IA - Configuration et intégration de systèmes - Intégration et migration de helpdesk - Services de réception - Services de back-office (saisie de données, modération et enrichissement de contenu) - Vérification KYC et ID - Annotation de données Nos solutions d'IA : Le Support Intelligence Hub de SupportYourApp associe l'IA au support humain dans une seule pile : SupportBrain assiste les agents, SupportResponse résout de manière autonome les tickets de chat et d'email de routine, SupportVoice gère les appels dans plusieurs langues, et SupportCRM unifie les données et la conformité à travers les canaux. Chaque entreprise est différente et nécessite une expérience unique. C'est pourquoi nous avons une approche individuelle et offrons une solution sur mesure à chaque client. Nous sommes tous divers, mais nous avons un objectif commun — soutenir les gens. Nous soutenons. Vous grandissez. L'IA amplifie tout.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### Who Is the Company Behind SupportYourApp?

- **Vendeur:** [SupportYourApp](https://www.g2.com/fr/sellers/supportyourapp)
- **Année de fondation:** 2010
- **Emplacement du siège social:** Wilmington, Delaware
- **Twitter:** @SupportYourApp  
482 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af384dad25af4bd9e59886e3ca883bf4c148a307b309053412b1dea9e1c76bb3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2806061%2F&secure%5Burl_type%5D=linkedin_company_website)  
612 employés sur LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Medium, 35% Small

#### What Are Recent G2 Reviews of SupportYourApp?

**["Équipe de support multilingue fiable 24/7 pour notre base de clients en expansion"](https://www.g2.com/fr/survey_responses/supportyourapp-review-11941329)**

**Rating:** 5.0/5.0 stars

_— josef p._

[Read full review](https://www.g2.com/fr/survey_responses/supportyourapp-review-11941329)

**["Responsable d'équipe AR"](https://www.g2.com/fr/survey_responses/supportyourapp-review-13177933)**

**Rating:** 4.5/5.0 stars

_— sylvie k._

[Read full review](https://www.g2.com/fr/survey_responses/supportyourapp-review-13177933)

#### What Are G2 Users Discussing About SupportYourApp?

- [À quoi sert SupportYourApp ?](https://www.g2.com/fr/discussions/what-is-supportyourapp-used-for)

### [RFS Business Solutions](https://www.g2.com/fr/products/rfs-business-solutions/reviews)

RFS Business Solutions est le principal fournisseur de solutions de centre de contact externalisées pour les entreprises ayant une portée mondiale grâce à des alliances internationales.

**Average Rating:** 5.0/5.0

**Total Reviews:** 22

#### Who Is the Company Behind RFS Business Solutions?

- **Vendeur:** [RFS Business Solutions Pvt Ltd](https://www.g2.com/fr/sellers/rfs-business-solutions-pvt-ltd)
- **Année de fondation:** 2019
- **Emplacement du siège social:** Kolkata, IN
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4546615fc0a9d8ea466ca824a8a5b70815567142765560d7e2b95b3c1276d172&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frfsbizsolutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Directeur Général
- **Top Industries:** Technologie de l'information et services
- **Company Size:** 82% Small, 14% Medium

#### What Are Recent G2 Reviews of RFS Business Solutions?

**["Services de centre d'appels pour entreprise de service d'ascenseurs"](https://www.g2.com/fr/survey_responses/rfs-business-solutions-review-10558320)**

**Rating:** 5.0/5.0 stars

_— Andrew B._

[Read full review](https://www.g2.com/fr/survey_responses/rfs-business-solutions-review-10558320)

**["Services de génération de leads et de sensibilisation pour une entreprise d'événements informatiques"](https://www.g2.com/fr/survey_responses/rfs-business-solutions-review-10564243)**

**Rating:** 5.0/5.0 stars

_— Emma H._

[Read full review](https://www.g2.com/fr/survey_responses/rfs-business-solutions-review-10564243)

### [TTEC](https://www.g2.com/products/ttec/reviews)

TTEC is a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands. We design, build, operate, human, amazing, scalable, smarter, connected digital, agile, smart, efficient, automated, optimized, and exceptional customer experiences. Our mission is to accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands. Founded in 1982, the company’s over 50K employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/

**Average Rating:** 3.6/5.0

**Total Reviews:** 14

#### Who Is the Company Behind TTEC?

- **Seller:** [TTEC](https://www.g2.com/sellers/ttec)
- **Year Founded:** 1982
- **HQ Location:** Englewood, Colorado
- **Twitter:** @TTEC  
229 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=493b4441e5eca4fca2e0c4bd83f1a594587cc167402f9600a09fc8661f83f001&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteletech&secure%5Burl_type%5D=linkedin_company_website)  
5,094 employees on LinkedIn®
- **Ownership:** NasdaqGS:TTEC

#### Who Uses This Product?

- **Company Size:** 57% Medium, 29% Small

#### What Do G2 Reviewers Say About TTEC?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **supportive company culture** at TTEC, highlighting growth opportunities and flexible work arrangements.
- Users value the **positive company culture** at TTEC, praising employee development and supportive supervisors for growth opportunities.
- Users value the **sales growth opportunities** at TTEC, benefiting from a positive culture and supportive environment.
- Users value the **strong teamwork** culture at TTEC, fostering growth, support, and flexibility in the workplace.

#### What Are Recent G2 Reviews of TTEC?

**["Top company MSP in south africa"](https://www.g2.com/survey_responses/ttec-review-11778558)**

**Rating:** 5.0/5.0 stars

_— Tharwat A._

[Read full review](https://www.g2.com/survey_responses/ttec-review-11778558)

**["Positive experience"](https://www.g2.com/survey_responses/ttec-review-10636990)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/ttec-review-10636990)

### [EverHelp](https://www.g2.com/products/everhelp-everhelp/reviews)

EverHelp is a customer service company that helps businesses drive growth through customized outsourcing solutions. We offer: - 1000+ agents across 5 locations; - 24/7 support; - Multilingual assistance in 30+ languages; - Full omnichannel coverage; - Simple integration with any CRM. EverHelp’s multilingual, omnichannel support ensures that customers can reach your brand through their preferred method — email, live chat, phone, social media, or helpdesk platforms — at any time of day. Our teams operate globally, but follow localized practices to ensure relevance and cultural sensitivity in every customer interaction. As a versatile customer support outsourcing company, we offer five core service types customized to meet a range of business needs: - customer support operations - technical assistance - back-office support - sales assistance - and startup support. These services are delivered across five key industries: SaaS, eCommerce, Fintech, Hospitality, and Gaming & Entertainment, allowing us to apply industry-specific knowledge and best practices to every engagement. EverHelp combines people, process, and technology to deliver consistent and measurable outcomes. As a dedicated BPO service provider, we provide end-to-end support, with our experts fully covering the recruitment process, team management, and quality control. With a strong focus on quality control, our work ensures customer satisfaction scores remain above 90%. We also offer insights through data reporting. EverHelp’s clients receive regular, customized analytics that highlight customer trends, team performance, and areas for optimization. Our service model is built for flexibility and scale. Whether a company needs to launch support in a new market, expand hours of coverage, or handle seasonal volume spikes, EverHelp can quickly onboard and train agents without disrupting existing operations. Each client team is assembled based on specific needs, with a focus on domain expertise and brand alignment.

**Average Rating:** 5.0/5.0

**Total Reviews:** 24

#### Who Is the Company Behind EverHelp?

- **Seller:** [EverHelp](https://www.g2.com/sellers/everhelp)
- **Year Founded:** 2021
- **HQ Location:** Warsaw, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd482ab9fccda4b763345d81c793aed82e3b37fb056a140a42a607d6a5075d3e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feverhelp&secure%5Burl_type%5D=linkedin_company_website)  
263 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 75% Small, 13% Medium

#### What Are Recent G2 Reviews of EverHelp?

**["Great support partner"](https://www.g2.com/survey_responses/everhelp-review-12507383)**

**Rating:** 5.0/5.0 stars

_— Miloš R._

[Read full review](https://www.g2.com/survey_responses/everhelp-review-12507383)

**["They delivered exactly what we needed"](https://www.g2.com/survey_responses/everhelp-review-12222273)**

**Rating:** 5.0/5.0 stars

_— Charan A._

[Read full review](https://www.g2.com/survey_responses/everhelp-review-12222273)

### [TaskUs](https://www.g2.com/fr/products/taskus/reviews)

TaskUs fournit des services numériques externalisés et une expérience client de nouvelle génération pour les entreprises les plus innovantes du monde. Nous aidons nos clients à protéger leur marque et à maximiser leurs résultats financiers. Que vous soyez une entreprise établie ou un perturbateur de nouvelle génération, nous sommes le choix éprouvé.

**Average Rating:** 4.0/5.0

**Total Reviews:** 11

#### Who Is the Company Behind TaskUs?

- **Vendeur:** [TaskUs](https://www.g2.com/fr/sellers/taskus)
- **Année de fondation:** 2008
- **Emplacement du siège social:** New Braunfels
- **Twitter:** @TaskUs  
5,229 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa91fc7924b87fed942a0ed21dc45581bc990f931cc2648bfc8e1c1c71711607&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftaskus&secure%5Burl_type%5D=linkedin_company_website)  
42,816 employés sur LinkedIn®
- **Propriété:** NASDAQ: TASK

#### Who Uses This Product?

- **Company Size:** 45% Large, 36% Medium

#### What Are Recent G2 Reviews of TaskUs?

**["Excellente culture de travail"](https://www.g2.com/fr/survey_responses/taskus-review-11061953)**

**Rating:** 5.0/5.0 stars

_— Siddharth O._

[Read full review](https://www.g2.com/fr/survey_responses/taskus-review-11061953)

**["Un aperçu transparent de mon parcours avec TaskUs"](https://www.g2.com/fr/survey_responses/taskus-review-11059023)**

**Rating:** 4.0/5.0 stars

_— sahil c._

[Read full review](https://www.g2.com/fr/survey_responses/taskus-review-11059023)

### [Liveops](https://www.g2.com/fr/products/liveops-liveops/reviews)

Liveops offre des services de support client évolutifs conçus pour répondre à la demande en temps réel, sans sacrifier la qualité, et s'appuie sur plus de 25 ans d'expérience. Nous fournissons une couverture sur les canaux vocaux et numériques, y compris le service client, le support technique, les ventes et la génération de leads, le support administratif, la messagerie omnicanale, et plus encore. Nos programmes peuvent être livrés onshore, nearshore et offshore, soutenus par des talents expérimentés, une rigueur opérationnelle et un modèle de livraison axé sur le partenariat. Grâce à un apprentissage et un développement primés et à l'apprentissage en tant que service (LaaS), nous aidons les équipes de support à se développer efficacement, à rester cohérentes et à améliorer leurs performances au fil du temps. Avec LiveNexus de Liveops, les organisations peuvent mieux orchestrer le support AI et humain à travers des flux de travail mesurables qui améliorent la rapidité, la cohérence et les résultats tout au long du parcours client. Apprenez-en plus sur le modèle de service client flexible de Liveops sur liveops.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 16

#### Who Is the Company Behind Liveops?

- **Vendeur:** [Liveops](https://www.g2.com/fr/sellers/liveops-0f3ab24c-0b45-4631-80eb-d8f157f4c4d3)
- **Site Web de l'entreprise:** liveops.com
- **Année de fondation:** 2000
- **Emplacement du siège social:** Scottsdale, AZ
- **Twitter:** @liveops  
7,578 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cf005cff1f4b297099c51d5c3b18b3058f1809a83645efd0840f8a493f95db8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliveops-contact-center-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,825 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Technologie de l'information et services
- **Company Size:** 50% Large, 31% Medium

#### What Are Recent G2 Reviews of Liveops?

**["Une solution flexible pour faire évoluer le support client"](https://www.g2.com/fr/survey_responses/liveops-review-12443268)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/fr/survey_responses/liveops-review-12443268)

**["Des horaires flexibles et une rémunération compétitive font de ce rôle un succès"](https://www.g2.com/fr/survey_responses/liveops-review-12805817)**

**Rating:** 5.0/5.0 stars

_— Utilisateur vérifié à Technologie de l'information et services_

[Read full review](https://www.g2.com/fr/survey_responses/liveops-review-12805817)

#### What Are G2 Users Discussing About Liveops?

- [Can you make a living with Liveops?](https://www.g2.com/fr/discussions/can-you-make-a-living-with-liveops)
- [What kind of computer do I need for Liveops?](https://www.g2.com/fr/discussions/what-kind-of-computer-do-i-need-for-liveops)
- [What CRM does Liveops use?](https://www.g2.com/fr/discussions/what-crm-does-liveops-use)

### [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews)

SureCall offers a wide range of BPO services designed to provide you with exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. We work hard to understand and exceed your goals and optimize your business performance.

**Average Rating:** 4.6/5.0

**Total Reviews:** 27

#### Who Is the Company Behind SureCall Experts?

- **Seller:** [Surecall Experts](https://www.g2.com/sellers/surecall-experts)
- **Year Founded:** 1982
- **HQ Location:** Denver, US
- **Twitter:** @SurecallExperts  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5125bdc4a9ec4c6928b6c9d083340b3679bc63c6b58b236143e1d3416615505e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F74131779%2Fadmin&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 22% Medium

#### What Are Recent G2 Reviews of SureCall Experts?

**["Best Customer Support Services - Surecall Experts"](https://www.g2.com/survey_responses/surecall-experts-review-9301646)**

**Rating:** 5.0/5.0 stars

_— Martin D._

[Read full review](https://www.g2.com/survey_responses/surecall-experts-review-9301646)

**["SureCall Experts is the best call solutions Colorado"](https://www.g2.com/survey_responses/surecall-experts-review-9223116)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/surecall-experts-review-9223116)

#### What Are G2 Users Discussing About SureCall Experts?

- [What is SureCall Experts used for?](https://www.g2.com/discussions/what-is-surecall-experts-used-for)

### [VoiceLogic](https://www.g2.com/products/voicelogic/reviews)

Call Centre services, used for Lead Generation, Event Notification, Event Registration, Client Reactivation , .. Full service. Free list management, free scripting, no programming fees. No Lock-in contracts...pay as you go, Free reports, free training. Free duplicate removals, free list scrubbing, Free scripting and campaign marketing advice. Free reports, charts, and report reformatting. Dashboard for your convenience, monitor campaign progress.

**Average Rating:** 4.3/5.0

**Total Reviews:** 10

#### Who Is the Company Behind VoiceLogic?

- **Seller:** [Voicelogic](https://www.g2.com/sellers/voicelogic)
- **Year Founded:** 1996
- **HQ Location:** Toronto, Ontario
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9b6a9b864bee9878516b721ec550213d4a147079c23650763c430db335c9079&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoicelogic.com&secure%5Burl_type%5D=linkedin_company_website)  
66 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 40% Medium

#### What Are Recent G2 Reviews of VoiceLogic?

**["Elevating Marketing Communications to New Heights with voicelogic"](https://www.g2.com/survey_responses/voicelogic-review-8981375)**

**Rating:** 5.0/5.0 stars

_— Noman R._

[Read full review](https://www.g2.com/survey_responses/voicelogic-review-8981375)

**["awesome marketing product"](https://www.g2.com/survey_responses/voicelogic-review-9885715)**

**Rating:** 5.0/5.0 stars

_— Ravi D._

[Read full review](https://www.g2.com/survey_responses/voicelogic-review-9885715)

### [Helpware](https://www.g2.com/products/helpware/reviews)

Helpware stormed into the business process management and outsourcing race in 2015 with a new kind of racing strategy—and an engine powered by people, purpose, and performance. In an industry defined by purely transactional relationships, we brought a pit crew mentality: Every team member and partner is essential, and every customer fuels the win. We’ve redefined outsourcing by putting people in the driver’s seat. From Manila to Guadalajara, Berlin to Kentucky, we’ve built a connected team culture where everyone wears the same badge and performs at the same high level.

**Average Rating:** 4.9/5.0

**Total Reviews:** 30

#### Who Is the Company Behind Helpware?

- **Seller:** [Helpware](https://www.g2.com/sellers/helpware)
- **Year Founded:** 2015
- **HQ Location:** Lexington, Kentucky
- **Twitter:** @helpwarecom  
258 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc50e7ffb0df8e692b7978098a3110c67c60515859cf8a3b8873b542f5c840b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7601584%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,627 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Small, 43% Medium

#### What Are Recent G2 Reviews of Helpware?

**["Streamlined Excellence: A Review of Helpware"](https://www.g2.com/survey_responses/helpware-review-9305501)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/helpware-review-9305501)

**["Excellent Attention to detail"](https://www.g2.com/survey_responses/helpware-review-11351386)**

**Rating:** 5.0/5.0 stars

_— Brian L._

[Read full review](https://www.g2.com/survey_responses/helpware-review-11351386)

#### What Are G2 Users Discussing About Helpware?

- [What is Helpware used for?](https://www.g2.com/discussions/what-is-helpware-used-for)

### [Blazeo](https://www.g2.com/fr/products/blazeo/reviews)

Blazeo est une plateforme de conversion de leads omnicanal. Leurs produits/services principaux incluent : • Chat en direct géré 24/7 – Des opérateurs de chat en direct (agents humains) disponibles à toute heure sur le site web du client pour engager les visiteurs et capturer des leads. Ce service convertit les visiteurs du site en leads en répondant aux questions en temps réel et en collectant des informations de contact. Blazeo a initialement construit son activité sur ce service de capture de leads par chat en direct. • Chatbot IA – Un chatbot alimenté par l'IA qui peut gérer les demandes et qualifier les leads automatiquement. Blazeo a récemment introduit un agent de chat IA génératif pour automatiser les interactions clients, gérer les requêtes courantes et aider à capturer des leads à grande échelle. Ce chatbot fonctionne aux côtés des agents humains pour s'assurer qu'aucune question de visiteur ne reste sans réponse, même avec des volumes élevés. • Services de centre d'appels vocaux – Un service de réponse aux appels et d'appels sortants pour gérer les leads téléphoniques. L'équipe du centre d'appels de Blazeo peut prendre des appels entrants de prospects (agissant comme une réceptionniste 24/7) et même effectuer des appels de suivi ou des campagnes sortantes. Cela aide les entreprises à capturer des leads qui préfèrent appeler et garantit que les demandes téléphoniques ne sont jamais manquées. • Planification de rendez-vous – Un service pour planifier des rendez-vous ou des consultations avec des leads qualifiés au nom du client. Lorsqu'un chat ou un appel aboutit à un prospect intéressé, Blazeo peut inscrire ce prospect dans le calendrier de l'entreprise. Cela simplifie le transfert des leads en sécurisant une réunion ou un appel, augmentant ainsi la chance de conversion. • Services de signature de contrat – Blazeo aide même à conclure l'affaire pour certaines industries (notamment les cabinets d'avocats) en facilitant la signature d'accords de rétention. Dans des contextes comme les services juridiques, une fois qu'un lead est qualifié, Blazeo peut les guider à travers l'inscription (par exemple, signer un contrat ou un accord de rétention) pour devenir un client payant. Cela transforme essentiellement les leads en clients pour l'entreprise. • Outils de communication par SMS – Capacités de messagerie texte bidirectionnelle pour engager et suivre les leads via SMS. Blazeo peut capturer des numéros de téléphone et continuer la conversation ou les rappels par texte, correspondant aux préférences de nombreux clients et garantissant que les leads sont nourris sur plusieurs canaux.

**Average Rating:** 4.2/5.0

**Total Reviews:** 15

#### Who Is the Company Behind Blazeo?

- **Vendeur:** [Blazeo](https://www.g2.com/fr/sellers/blazeo)
- **Année de fondation:** 2008
- **Emplacement du siège social:** Pleasanton, CA
- **Twitter:** @ApexChat  
777 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b9a15d0574c834f91f589a85d4c2c9cbc503b0e3aab7e7eb3dbbfe2cf5f924a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1598339%2F&secure%5Burl_type%5D=linkedin_company_website)  
103 employés sur LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 33% Large

#### What Are Recent G2 Reviews of Blazeo?

**["Un outil d'IA avec une touche humaine est un changeur de jeu,"](https://www.g2.com/fr/survey_responses/blazeo-review-9988254)**

**Rating:** 4.5/5.0 stars

_— Abdul Qadar S._

[Read full review](https://www.g2.com/fr/survey_responses/blazeo-review-9988254)

**["C'est une plateforme de chat en direct incroyable !!!"](https://www.g2.com/fr/survey_responses/blazeo-review-8691843)**

**Rating:** 5.0/5.0 stars

_— Prateek S._

[Read full review](https://www.g2.com/fr/survey_responses/blazeo-review-8691843)

### [Peak Support](https://www.g2.com/fr/products/peak-support/reviews)

Peak Support est le partenaire d'externalisation des processus métier qui met les gens au premier plan. Nous avons la meilleure note sur Glassdoor et le taux de rotation le plus bas dans l'industrie de l'externalisation CX - ce qui se traduit directement par un support de haute qualité pour nos clients. Peak Support fournit un support client multilingue et des services de support technique depuis l'Amérique du Nord, l'Amérique du Sud, l'Asie et l'Europe. Nous servons des industries telles que le commerce électronique, la santé, le SaaS, le jeu et les médias sociaux. De plus, nous offrons une suite de solutions AI et technologiques de premier ordre, y compris l'implémentation, l'optimisation, les chatbots, l'assistance d'agent AI et des tableaux de bord de reporting exceptionnels pilotés par l'IA. Peak Support a remporté le prix du meilleur fournisseur d'externalisation aux ICMI Awards, a été finaliste pour le prix du meilleur sous-traitant de CCW et a une note de 4,9 étoiles sur G2.

**Average Rating:** 4.8/5.0

**Total Reviews:** 39

#### Who Is the Company Behind Peak Support?

- **Vendeur:** [Peak Support](https://www.g2.com/fr/sellers/peak-support)
- **Site Web de l'entreprise:** www.peaksupport.io
- **Année de fondation:** 2015
- **Emplacement du siège social:** Cambridge, MA
- **Twitter:** @Peak\_Support  
177 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=564504dc7b702eab747e2d4574e814fe7a06112be71e2effded7d5cc3fa439f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10830936%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,244 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Habillement et mode
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About Peak Support?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent Peak Support pour leur **partenariat inestimable** , démontrant une adaptabilité et une efficacité exceptionnelles pour répondre aux besoins des entreprises.
- Les utilisateurs louent Peak Support pour leur **réactivité exceptionnelle** et leur intégration transparente, améliorant ainsi l'expérience et la satisfaction globales des clients.
- Les utilisateurs louent Peak Support pour leur **amélioration exceptionnelle de l'efficacité** , économisant considérablement du temps et améliorant la performance opérationnelle globale.
- Les utilisateurs apprécient la **communication efficace** de Peak Support, ce qui améliore la collaboration et la réactivité aux besoins de l'équipe.
- Les utilisateurs s'extasient sur la **facilité d'utilisation** avec Peak Support, citant une réactivité rapide et des partenariats efficaces.

##### Cons

- Les utilisateurs expriment leur inquiétude concernant le **taux de rotation élevé** des représentants formés, ce qui perturbe la cohérence et l'efficacité du service.

#### What Are Recent G2 Reviews of Peak Support?

**["Support de pointe : Dépasser les attentes avec un service exceptionnel"](https://www.g2.com/fr/survey_responses/peak-support-review-12106825)**

**Rating:** 5.0/5.0 stars

_— Amanda M._

[Read full review](https://www.g2.com/fr/survey_responses/peak-support-review-12106825)

**["Support exceptionnel et service ultra-rapide"](https://www.g2.com/fr/survey_responses/peak-support-review-12100292)**

**Rating:** 5.0/5.0 stars

_— Marguerite S._

[Read full review](https://www.g2.com/fr/survey_responses/peak-support-review-12100292)

#### What Are G2 Users Discussing About Peak Support?

- [What does Peak Support do?](https://www.g2.com/fr/discussions/what-does-peak-support-do)
- [Is Peak support legit?](https://www.g2.com/fr/discussions/is-peak-support-legit)
- [What is Peak Support LLC?](https://www.g2.com/fr/discussions/what-is-peak-support-llc)
- [What is Peak support?](https://www.g2.com/fr/discussions/what-is-peak-support)

### [Simply Contact](https://www.g2.com/fr/products/simply-contact/reviews)

Simply Contact est un partenaire d'opérations de support client pour les entreprises dans des industries complexes, réglementées et à haute exigence. Fondée en 2013 et basée à Varsovie, l'entreprise conçoit et gère des opérations de support sur mesure qui combinent des équipes multilingues formées à l'industrie avec de l'IA intégrée dans les flux de travail où elle a un impact démontrable. Aujourd'hui, Simply Contact emploie plus de 700 agents dans huit sites européens (le Royaume-Uni, la Pologne, la République tchèque, la Slovaquie, la Roumanie, la Bulgarie, la Moldavie et l'Ukraine), traitant plus de 10 millions de demandes clients par an dans plus de 30 langues. 𝐂𝐨𝐦𝐦𝐞𝐧𝐭 𝐧𝐨𝐮𝐬 𝐭𝐫𝐚𝐯𝐚𝐢𝐥𝐥𝐨𝐧𝐬 Chaque engagement commence par comprendre comment l'opération de support du client fonctionne réellement : parcours client, chemins d'escalade, points de risque, modèles de volume. À partir de là, nous construisons un modèle opérationnel sur mesure : la bonne structure d'équipe, les bons processus, et l'IA intégrée là où elle influence des métriques spécifiques. Nous n'offrons pas un ensemble fixe de services. Chaque configuration est définie autour du produit du client, du contexte de l'industrie et du profil de risque. 𝐂𝐚𝐩𝐚𝐜𝐢𝐭𝐞́𝐬 𝐝𝐞 𝐥'𝐈𝐀 Nos solutions d'IA sont développées et maintenues en interne. Elles incluent des voicebots, la traduction en temps réel, l'automatisation de l'assurance qualité, des assistants de base de connaissances et des simulations de formation pour agents. Nous les déployons en fonction des besoins réels de chaque opération—l'accent est toujours mis sur les résultats, pas sur les outils pour eux-mêmes. 𝐄́𝐪𝐮𝐢𝐩𝐞 𝐞𝐭 𝐪𝐮𝐚𝐥𝐢𝐭𝐞́ Tous les agents possèdent un diplôme de licence ou supérieur et sont recrutés pour leur adéquation culturelle et linguistique avec les marchés occidentaux. Le taux de rotation mensuel est de 5 %, soutenu par un onboarding structuré, une formation continue et une progression de carrière claire. Là où l'expertise de l'industrie est importante, nous l'intégrons directement dans la prestation : sur notre projet Ditto Music, par exemple, 85 % des agents sont des musiciens pratiquants. 𝐅𝐨𝐜𝐮𝐬 𝐬𝐮𝐫 𝐥'𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞 Simply Contact travaille dans des industries où la qualité du support affecte directement les revenus, la conformité et la confiance de la marque : aviation et voyage, fintech et banque, commerce de détail, santé, SaaS et mobilité. Les clients incluent Wizz Air, Bolt, Metro, Ditto Music et Yves Rocher. 𝐑𝐞́𝐬𝐮𝐥𝐭𝐚𝐭𝐬 𝐞𝐭 𝐜𝐨𝐧𝐟𝐨𝐫𝐦𝐢𝐭𝐞́ L'entreprise livre constamment plus de 80 % de CSAT, plus de 90 % de scores QA, jusqu'à 70 % de réduction des coûts par rapport au support interne, et plus de 80 % de résolution au premier appel. Simply Contact détient les certifications PCI DSS, ISO 27001, ISO 27701 et est conforme au RGPD et à la HIPAA.

**Average Rating:** 4.8/5.0

**Total Reviews:** 15

#### Who Is the Company Behind Simply Contact?

- **Vendeur:** [Simply Contact](https://www.g2.com/fr/sellers/simply-contact)
- **Année de fondation:** 2013
- **Emplacement du siège social:** Warsaw, Poland
- **Twitter:** @Simply\_Contact  
39 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b48ba8e9b10b74dbc1359ec4a3d48b2248f8b70467fec0ccc3cc91c765332b5f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimplycontact%2F&secure%5Burl_type%5D=linkedin_company_website)  
276 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Logiciels informatiques
- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Simply Contact?

**["Vrais experts en CX"](https://www.g2.com/fr/survey_responses/simply-contact-review-10242182)**

**Rating:** 5.0/5.0 stars

_— Darina L._

[Read full review](https://www.g2.com/fr/survey_responses/simply-contact-review-10242182)

**["Service client fiable"](https://www.g2.com/fr/survey_responses/simply-contact-review-10062394)**

**Rating:** 5.0/5.0 stars

_— Dmytro C._

[Read full review](https://www.g2.com/fr/survey_responses/simply-contact-review-10062394)

### [Connext](https://www.g2.com/products/connext/reviews)

Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.

**Average Rating:** 4.6/5.0

**Total Reviews:** 16

#### Who Is the Company Behind Connext?

- **Seller:** [Connext Global Solutions](https://www.g2.com/sellers/connext-global-solutions)
- **Company Website:** www.connextglobal.com
- **Year Founded:** 2014
- **HQ Location:** Honolulu, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba0498c7c55c68363b46c4150c31195a178329f767740623e5c457e250df97f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnextglobalsolutions&secure%5Burl_type%5D=linkedin_company_website)  
1,251 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 38% Small

#### What Do G2 Reviewers Say About Connext?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Connext **easy to use** , making it highly beneficial for beginners and effective in filling positions.
- Users value the **structured onboarding process** of Connext, reflecting its mature organizational skills and quick responses.
- Users commend the **professionalism** of Connext, noting quick responses and a structured onboarding process.
- Users commend Connext for its **quick response time** , facilitating a smooth and efficient onboarding experience.
- Users find that Connext greatly enhances **skill development** , making it easy for beginners to learn and meet client needs.

#### What Are Recent G2 Reviews of Connext?

**["Dependable Service, Enhancing Workflow Efficiency"](https://www.g2.com/survey_responses/connext-review-12763729)**

**Rating:** 5.0/5.0 stars

_— Ignacio C._

[Read full review](https://www.g2.com/survey_responses/connext-review-12763729)

**["Connext Delivers High-Quality Candidates with Flexible, Scalable Staffing"](https://www.g2.com/survey_responses/connext-review-12884565)**

**Rating:** 5.0/5.0 stars

_— Russ M._

[Read full review](https://www.g2.com/survey_responses/connext-review-12884565)

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[Help Desk Software](https://www.g2.com/categories/help-desk)

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Contact Center Outsourcing Services Themes](/categories/contact-center-outsourcing-services/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Contact center outsourcing services support businesses by providing an alternative solution to managing their customer support needs. Providers can specialize in servicing the company’s specific industry types like airline, marketing, software, retail, or industrial products. Another specialization is the customer’s needs, which can include the need for multilingualism, multi-channel communications, remote video instruction, and screen-sharing capabilities.

Outsourcing contact center capabilities may help reduce overhead costs for a growing business. Additional peripheral benefits of outsourcing are the removal of training costs for new support agents and the costly funding to maintain a contact center’s software and hardware infrastructure. These products can also help accelerate business growth by expanding customer service capabilities to support a rapidly expanding customer base.

Organizations may utilize customer software to complement their employed contact center outsourcing service. Software like [contact center knowledge bases](https://www.g2.com/categories/contact-center-knowledge-base) can help provide business context to their service team, [customer self-service software](https://www.g2.com/categories/customer-self-service) to deflect low-level customer inquiries, [customer education software](https://www.g2.com/categories/customer-education) to educate customers, and [feedback analytics software](https://www.g2.com/categories/feedback-analytics) to constantly analyze trends in customer concerns.

To qualify for inclusion in the Contact Center Outsourcing Services category, a service provider must:

- Supplement or replace existing contact center business functionality
- Have multi-channel capabilities such as SMS, email, live chat, and phone calls
- Comply with data security laws like GDPR and HIPAA
- Provide rapid scalability solutions for overburdened contact centers

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