Our previous software was very complicated and very expensive. My team use Maintenance Care constantly thoughout the day, it was very easy to integrate and e have used Maintenance Care for serveral year. Not only is it easy to use but it is very reasonably priced. We were looking for software to handle multiple daily requests within different departments (plumbling, housekeeping, IT, etc.). It was very easy to set up and impliment and there was always someone available for assistance if needed. For requesters, no logging in is required and it is a very simple process to place a request. We were able to make changes to the fiels required as we went along and needed for information from requesters. Based on the information entered by the requester, the request is automatically assigned to a specific technician For managers and administrators, it is simple to work with the request as needed (move it to pending, delayed, closed, etc.). Setting up scheduled tasks is easy and saves a lot of time. The abilty to track parts and assets is very helpful as everything is now in one place. The mobile app works very well and enables everyone to stay on top of things when away from their desk. Ongoing customer support once the software was up and running contiued to be excellent with someone always available to assist. Overall we are very happy with Maintenance Care. Review collected by and hosted on G2.com.
The only thing that doesn't work as I wish it would is that once a request has been entered, the body of it cannot be changed. In some instances we have users who enter a requst for an event set up and as it gets closer fo the event date, they need to make changes to the original request. Although notes can be added, it would be preferable to have those changes noted in the main part of the request. Review collected by and hosted on G2.com.
