What I like best about MaintainX is how intuitive and easy it is to use right out of the gate. The setup process is straightforward, the workflows make sense, and it has already helped us organize maintenance tasks more efficiently. It is practical, saves time, and actually gets used by staff, which makes a big difference. I would highly recommend it. Review collected by and hosted on G2.com.

At this point, there is not much to dislike. Like any new system, it takes a little time for staff to fully adjust and build consistent habits, but the learning curve is reasonable. Overall, the benefits far outweigh any minor growing pains as we continue to roll it out and refine how we use it. Review collected by and hosted on G2.com.

I love how easy it is to use. The teachers have found the product easy and effective that we now get job requests for easy things. However the ability to message back through the program has saved a lot of steps. :)

"My computer isn't turning on".

"Did you charge it?"

"Thanks... It's working again!"

Customer service was great, especially in implementation period. Review collected by and hosted on G2.com.

With anything good, the more time you take to set up the easier it is to use, yet it still takes time. Review collected by and hosted on G2.com.

Maintain X is extremely user friendly and the onboarding process makes the integration smooth. Review collected by and hosted on G2.com.

I wish they had a invoicing feature so I did not have to use another platform. Review collected by and hosted on G2.com.

Fantastic customer support. Easy to use. Review collected by and hosted on G2.com.

Going from one environment to the other can sometimes be confusing. You just need to be mindful about what you're doing in what environment. AI procedure making requires a bit of experience to learn how to get the most from it. I've needed to use another AI program to set up my instructions for MX AI to be most effective. Review collected by and hosted on G2.com.

The procedures and how they appear on the work orders. My customers love them Review collected by and hosted on G2.com.

Difficult and time consuming to enter parts and add mark ups Review collected by and hosted on G2.com.

It’s very user-friendly to use. I also appreciate the system’s performance when moving from work orders to parts inventory. The support we receive is incredible, and the team is very receptive to ideas for improvement. Review collected by and hosted on G2.com.

Not all options are available to the admin on the front end. That just means MaintainX has to be notified so they can make the necessary changes. Overall, it’s not that big of a deal. Review collected by and hosted on G2.com.

The customizability and support have been key on the administrative end. Consistency and ease for users has been big for us as well. Review collected by and hosted on G2.com.

I wish there was a way to opt-out of AI features or make them secondary options. Review collected by and hosted on G2.com.

I like MaintainX for its ease of use and how the mobile app is extremely good. I find the ability to easily attach procedures to work orders very useful. I also appreciate how it generates KPIs and provides asset status updates. Another aspect I like about MaintainX is the capability for logging engineers' time efficiently. The initial setup was easy, which is a big plus. Review collected by and hosted on G2.com.

I think the system would benefit from being able to customize requestor forms. Mainly more customization on the requestor form, also customize asset working hours. Review collected by and hosted on G2.com.

For me, the service after the sale is the best part. If I have questions or need help, they’re always there to answer. Any issues I run into are usually resolved within a day or two. Review collected by and hosted on G2.com.

I don’t have much to add, but having more options to customize work orders would make this better. Also, the ability to create sub-locations within a location in the inventory tab would be a big help. Review collected by and hosted on G2.com.

Ease of use, connectivity to existing platforms, great features and AI functionality, but above all an amazing support and domain expertise from the CSM on the project Review collected by and hosted on G2.com.

internal product pipeline is not aligned to customer needs because the solution has to be universal to all (some personalization/flexibility required); slow moving process for product developments as well and no commitments are provided to client on future releases Review collected by and hosted on G2.com.