Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system.

Support - Jamie Thompson's support has been outstanding. Review collected by and hosted on G2.com.

Not able to change the close date on a Work Order Ticket Review collected by and hosted on G2.com.

I appreciate MaintainX for its reliable request portal, robust preventive maintenance schedule/tracker, and document storage. It's the best balance between ease-of-use and robust capabilities I've found. Unlike larger systems like Maximo, MaintainX is quite intuitive to use, which makes it easier to get new technicians up to speed and reduces tedium in recordkeeping. The initial setup was fairly easy, and the team was good to work with. Review collected by and hosted on G2.com.

There are some seemingly simple things that I'd like to see implemented. They include: The ability to customize asset info fields based on asset type; The ability to toggle between PM creation based on completion of last WO vs. date. Review collected by and hosted on G2.com.

I use MaintainX for work order and workflow management because it allows me to track and organize work effectively. I find that it is user-friendly and I like the custom dashboard and report builder functions since they are intuitive and work well. The initial setup was easy, and the training provided is great and more than suitable to get one going in the software. Review collected by and hosted on G2.com.

MaintainX works well, so I have no complaints. For improvements, I do have a request for the ability to add work order query reports side-by-side in the custom dashboard. That is currently not possible. This would be a valuable improvement, as I have seen this ability with a competitor, however, it is a minor point. Review collected by and hosted on G2.com.

This software is amazing. Everything is stored in one place and fully integrated, which makes it simple to find what I need without jumping between tools. I like that the AI help is available whenever I want it, and the customized reports are a big plus. The UI is easy to navigate, and overall the software feels very intuitive. Since it’s cloud-based, the speed and performance have been very good for me. The onboarding process was also easy and thorough, which made getting started straightforward. Overall, everything feels well worth the price, and I truly believe this software will end up saving you money in the future. Review collected by and hosted on G2.com.

There is seriously nothing that I dislike. Review collected by and hosted on G2.com.

MaintainX is a modern product that delivers something much closer to a viable experience than anything else on the market for a CMMS at the moment. They are also actively working to improve the platform and push frequent updates without causing much contention. However, like many companies this size, they do struggle with internal communication. For example, customer service reps will often be surprised to see updates in real time with end users on a call, and the enhancement and feedback cycle is often ad hoc.

Implementation is simple and they provide excellent support/flexibility through the process. Integrations are also readily available, but can be time-consuming/expensive to maintain. Review collected by and hosted on G2.com.

The biggest negatives about MaintainX are on the personnel training and industry specialization side. They lack appropriate internal project management/oversight - through the Sales process in particular - but really across the board. The brightest point is that ongoing support staff, who are very responsive and helpful, but ultimately tend to lack real, down-to-earth understanding of the end user groups they support and struggle to make those connections over time since they are not given planned, consistent opportunities for real-world experience. I hope they will grow here in the future.

By far the most negative experiences, however, are with the Sales team, and I would caution heavily to set clear expectations with any engagement. Related to their internal communication issues, they do not seem to have a wholistic awareness of their internal dependencies and will consistently promise things that they cannot deliver and then pass you to the implementation and ongoing support teams to resolve as best they can. I do think that this is the best product on the market right now, but this is a sore spot that needs serious improvement. Review collected by and hosted on G2.com.

I have used various CMMS solutions continually since 1994. MaintainX surprised and delighted me with its ease of use. The import and export utilities allowed us to compile and organize a massive amount of data, including hundreds of PM work orders, and then go live within a couple of days.

The AI integration for creating procedures is absolutely next level! This innovation removes a major hurdle to implementation by cutting down the time that we would have spent transcribing tasks from all of the various manuals. It is a direct money saver. Review collected by and hosted on G2.com.

There is nothing that I dislike. In the UI, there are a few things that take getting used to with regard to where features are located. Like having Exports in Reports and also in Settings - General, had me toggling a bit to find what I needed. Minor issue. Review collected by and hosted on G2.com.

Have better control of maintenance work and parts. Review collected by and hosted on G2.com.

Sometimes the application fails, but even so, technical support is available to help you with any issue and guide you until it's resolved. Review collected by and hosted on G2.com.

I like the intuitive user interface and framework. Review collected by and hosted on G2.com.

I wanted to have multiple cost associations in its parts data, but the option was not available. I also want to have the ability to manage inventory of a single item in multiple locations. This is not an option currently. Review collected by and hosted on G2.com.

MaintainX has been very easy to work with. I appreciate the ease of use, the reporting options, and the ability to have multiple departments using the same software. It’s also helpful that we can filter out work orders for other departments, and the asset management and inventory management features have worked well for us. Review collected by and hosted on G2.com.

So far, I haven’t found anything I dislike about MaintainX. Review collected by and hosted on G2.com.

I find MaintainX very easy to use, which makes it an effective and fast communication tool for people on the manufacturing floor to request help from maintenance or plan repairs. I appreciate its real-time work order updates and the ability for technicians to chat live with their supervisors, quickly upload photos of problems, or access equipment files to get necessary manuals. The initial setup within the software was also straightforward. Review collected by and hosted on G2.com.

I see the biggest opportunity in developing the scheduling features to make them more straightforward and to use the calendar for tracking both planned and completed jobs. It needs to be simpler for supervisors to pull from pools of planned work alongside PM selection pools. We also want more functionality in materials management and increased data collection of Bills of materials and asset-specific item usages. The initial setup of MaintainX was easy, but as an old facility, collecting and verifying our data internally was very difficult. Review collected by and hosted on G2.com.