Peter J.
PJ
Peter J.
Project Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Great for both, email testing and sending"
5/5
What do you like best about Mailtrap?

That this platform just keeps growing! We started using Mailtrap when it was just a testing solution, and since then, it has just grown into a place that can handle all our email-sending tasks. It’s safe to say that we were very quick to integrate the email-sending API as soon as it was released and took advantage of the in-depth analytics. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

Not really as dislike, but we’d like to see an email marketing feature added soon. It’s a crucial part of our business, and at the moment, we have to use a different platform to send out marketing emails. Kind of a hassle to have to use and pay for multiple platforms for tasks of a similar nature! Review collected by and hosted on G2.com.

Jaclyn H.
JH
Jaclyn H.
Software Developer
Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"A great platform for developers"
5/5
What do you like best about Mailtrap?

The documentation is super thorough, well-structured, and easy to follow. Official SDKs and sample codes for API integration are very helpful. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

I would like to see more plugins and ready-made integrations to reduce the dev resources. Review collected by and hosted on G2.com.

Mike  F.
MF
Mike F.
CEO
Information Technology and Services
Mid-Market (51-1000 emp.)
"All in one place"
5/5
What do you like best about Mailtrap?

I like the piece of mind the alerts feature gives me. Nothing worse than fearing a sending issue appearing and my team not knowing about it. That's why we very much rely on the critical alerts. The weekly health status alerts are also useful but more for keeping our performance in check. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

Domain verification could be a bit faster, but we have been in contact with the Mailtrap team, and they say it’s something they are constantly working on. Review collected by and hosted on G2.com.

Anna  M.
AM
Anna M.
Project Manager
Financial Services
Mid-Market (51-1000 emp.)
"Excellent customer service"
5/5
What do you like best about Mailtrap?

The customer service has been a great help since day one. They answer all our questions quickly and always concentrate on resolving our issues. I also like the fact that they are always adding new SDKs which makes the integration easier. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

I would like to see more ready-made integration options with CRMs, e-commerce websites, and other platforms. Review collected by and hosted on G2.com.

Joan  B.
JB
Joan B.
Engineer - Team Lead
Computer Software
Mid-Market (51-1000 emp.)
"Review"
5/5
What do you like best about Mailtrap?

Luv the testing feature, we’ve used it for years. Our team sends at a volume, transactional emails especially. Account, project, and team management testing features help us QA a bunch of templates in not time. Also, we started using their Actionmailer balancer to split the production flow between Mailtrap and the back-up solution. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

Seems it took a bit before we got email sending SDKs, but they’re well-documented and well-kept, so no complaints there. Review collected by and hosted on G2.com.

Melody  S.
MS
Melody S.
Business Development Manager
Hospitality
Mid-Market (51-1000 emp.)
"Great solution"
5/5
What do you like best about Mailtrap?

The platform is developer-oriented which makes it dead easy to integrate it into any project or app. And official SDKs are a great help in that process.

But what I love the most is their support system. Whenever I need any help, they respond pretty quickly and solve the issues efficiently. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

Would like to see SDKs for more programming languages. Review collected by and hosted on G2.com.

Catherine  D.
CD
Catherine D.
Customer Support Supervisor
Computer Software
Mid-Market (51-1000 emp.)
"A One-Stop-Shop For All Email Tasks"
5/5
What do you like best about Mailtrap?

The collaborative features are a breath of fresh air for our project teams. The ability to easily share test emails and coordinate optimizations positively changed our workflow. The convenience of having it all in one place. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

The notification settings could be more detailed, allowing for better customization based on user preferences. The mobile view of the dashboard could be optimized more as well. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
TI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Great user experience and in-depth analytics"
5/5
What do you like best about Mailtrap?

After talking to the team, I can say that Mailtrap is easy to use and efficient. It’s very convenient to have all needed features in one platform instead of setting up different solutions. From our experience, the support team is always fast to respond, which is great, especially when it’s crucial to solve the problem as soon as possible. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

It's hard to pinpoint any particular cons since everything has been smooth so far. Review collected by and hosted on G2.com.

TS
Tiffany S.
Project Lead
Information Technology and Services
Mid-Market (51-1000 emp.)
"Efficient and User-friendly Experience"
5/5
What do you like best about Mailtrap?

One of the top things I appreciate about Mailtrap is its ease of use. The setup takes just a few minutes, and the interface is very intuitive. As a user, this has made a significant difference in my experience and enabled quick operation. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

It would be beneficial for users to have an opportunity to explore the plan's features before making a purchase. Review collected by and hosted on G2.com.

Ronan  H.
RH
Ronan H.
CTO
Computer Software
Small-Business (50 or fewer emp.)
"Testing and sending in one platform"
5/5
What do you like best about Mailtrap?

Mailtrap has been our go-to solution for email testing for several years. Recently, we decided to try their email sending, and the experience has been really good. What I personally appreciate are the comprehensive weekly reports, which provide an insightful comparison so we can analyze our decisions. Also, critical alerts really help to reach fast when something goes wrong. Review collected by and hosted on G2.com.

What do you dislike about Mailtrap?

I wish they had a free trial for the Business plan, so it could be easier to explore the additional features before the upgrade. Review collected by and hosted on G2.com.