--- title: Mailjet Reviews meta\_title: 'Mailjet Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 176 reviews by the users' company size, role or industry to find out how Mailjet works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 176 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing ---

### Mailjet Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **intuitive UI** of Mailjet, making it easy to navigate and use effectively. [(5 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883803&qs=pros-and-cons#reviews)

Users highlight Mailjet's **affordability** , valuing its cost-effective pricing without sacrificing essential features. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884459&qs=pros-and-cons#reviews)

Users value the **AI-powered real-time collaboration** in Mailjet, enhancing teamwork and communication effortlessly. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884141&qs=pros-and-cons#reviews)

Users commend Mailjet for its **excellent customer support** , enhancing the overall user experience and satisfaction. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=2011032&qs=pros-and-cons#reviews)

Users value the **customization options** in Mailjet, enabling effortless creation of personalized email campaigns. [(2 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883796&qs=pros-and-cons#reviews)

Users find Mailjet's **limited customization options and sending restrictions** on the free plan frustrating for their needs. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883930&qs=pros-and-cons#reviews)

Users note the **limited options** for customization in Mailjet, impacting flexibility and creativity in email design. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883901&qs=pros-and-cons#reviews)

Users express frustration with **limited templates** in Mailjet, reducing customization options for their email campaigns. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884328&qs=pros-and-cons#reviews)

Users find the **missing features** in Mailjet, such as limited filtering and lack of list merging, frustrating. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883565&qs=pros-and-cons#reviews)

Users face **limitations on the free plan** of Mailjet, including restricted sending limits and fewer email templates. [(2 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883684&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Mailjet

##### 1. Ease of Use

Users appreciate the **intuitive UI** of Mailjet, making it easy to navigate and use effectively.
[
See 5 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883803&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you like about Mailjet?

I like Mailjet's built-in GDPR compliance because it gives me peace of mind. I also appreciate the AI-powered real-time collaboration, which feels a b

 ![Karthik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik V.")
KV

Karthik V.

Mid-Market (51-1000 emp.)

4.0/5

"Economical and flawless in what is does"

What do you like about Mailjet?

Cost effective, high availability and support. The APIs are quite extensive. This makes the implementation and automation much easier. As a frequent u

##### 2. Affordable

Users highlight Mailjet's **affordability** , valuing its cost-effective pricing without sacrificing essential features.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884459&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you like about Mailjet?

I like Mailjet's built-in GDPR compliance because it gives me peace of mind. I also appreciate the AI-powered real-time collaboration, which feels a b

 ![Gene M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gene M.")
GM

Gene M.

Small-Business (50 or fewer emp.)

5.0/5

"The BEST ESP"

What do you like about Mailjet?

First of all, it is much less expensive than other providers, and yet has the same features. I like the way I can create an email easily and modify on

##### 3. Automation AI

Users value the **AI-powered real-time collaboration** in Mailjet, enhancing teamwork and communication effortlessly.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884141&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you like about Mailjet?

I like Mailjet's built-in GDPR compliance because it gives me peace of mind. I also appreciate the AI-powered real-time collaboration, which feels a b

 ![Karthik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik V.")
KV

Karthik V.

Mid-Market (51-1000 emp.)

4.0/5

"Economical and flawless in what is does"

What do you like about Mailjet?

Cost effective, high availability and support. The APIs are quite extensive. This makes the implementation and automation much easier. As a frequent u

##### 4. Customer Support

Users commend Mailjet for its **excellent customer support** , enhancing the overall user experience and satisfaction.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=2011032&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Karthik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik V.")
KV

Karthik V.

Mid-Market (51-1000 emp.)

4.0/5

"Economical and flawless in what is does"

What do you like about Mailjet?

Cost effective, high availability and support. The APIs are quite extensive. This makes the implementation and automation much easier. As a frequent u

 ![Edmunds Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edmunds Z.")
EZ

Edmunds Z.

Small-Business (50 or fewer emp.)

5.0/5

"Very intuitive and seamless at the same time."

What do you like about Mailjet?

I haven't needed customer support as it was intuitive and I could easily find everything myself.

##### 5. Customization

Users value the **customization options** in Mailjet, enabling effortless creation of personalized email campaigns.
[
See 2 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883796&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Leading Email Solution Provider"

What do you like about Mailjet?

One of the best thing I like about Mailjet is its user-friendly interface along with advanced automation and segmentation abilities. You can easily cr

 ![Sujit Kumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujit Kumar P.")
SP

Sujit Kumar P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the Best Email Marketing Software"

What do you like about Mailjet?

The UI of this software is very easy to use. I found it easy to design and customize the content and Template was very responsive.

### 5 Cons or Disadvantages of Mailjet

##### 1. Limitations

Users find Mailjet's **limited customization options and sending restrictions** on the free plan frustrating for their needs.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883930&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you dislike about Mailjet?

I think more complicated triggers could be made. Not a lot of customization, library kinda small, that sort of thing.

SB

Scott B.

Small-Business (50 or fewer emp.)

4.5/5

"Marketing software known for it affordability and ease of use"

What do you dislike about Mailjet?

Mailjet's free plan has limitations, such as restricted sending limits and limited HTML email templates

##### 2. Limited Options

Users note the **limited options** for customization in Mailjet, impacting flexibility and creativity in email design.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883901&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you dislike about Mailjet?

I think more complicated triggers could be made. Not a lot of customization, library kinda small, that sort of thing.

SB

Scott B.

Small-Business (50 or fewer emp.)

4.5/5

"Marketing software known for it affordability and ease of use"

What do you dislike about Mailjet?

Mailjet's free plan has limitations, such as restricted sending limits and limited HTML email templates

##### 3. Limited Templates

Users express frustration with **limited templates** in Mailjet, reducing customization options for their email campaigns.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884328&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you dislike about Mailjet?

I think more complicated triggers could be made. Not a lot of customization, library kinda small, that sort of thing.

SB

Scott B.

Small-Business (50 or fewer emp.)

4.5/5

"Marketing software known for it affordability and ease of use"

What do you dislike about Mailjet?

Mailjet's free plan has limitations, such as restricted sending limits and limited HTML email templates

##### 4. Missing Features

Users find the **missing features** in Mailjet, such as limited filtering and lack of list merging, frustrating.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883565&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Karthik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik V.")
KV

Karthik V.

Mid-Market (51-1000 emp.)

4.0/5

"Economical and flawless in what is does"

What do you dislike about Mailjet?

Filtering options in the Stats page are limited. Would be great to have integartion with Lokalise like translation tool or Contentful like CMS.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Best software to engage your community"

What do you dislike about Mailjet?

The one thing I dislike about Mailjet is that I am not able to merge my multiple contact lists into one. Sometimes I need to move contacts from one li

##### 5. Contact Management

Users face **limitations on the free plan** of Mailjet, including restricted sending limits and fewer email templates.
[
See 2 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883684&qs=pros-and-cons#reviews)

See Related User Reviews

SB

Scott B.

Small-Business (50 or fewer emp.)

4.5/5

"Marketing software known for it affordability and ease of use"

What do you dislike about Mailjet?

Mailjet's free plan has limitations, such as restricted sending limits and limited HTML email templates

## Top-Rated Alternatives

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 ![Noli L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noli L.")
NL

Noli L.

Email Marketing Specialist

Mid-Market (51-1000 emp.)

3/21/2023

"Great mailing platform"

4.5/5

What do you like best about Mailjet?

Mailjet is an email marketing and automation platform that allows businesses to send emails quickly, easily, and affordably. It offers features such as A/B testing, real-time tracking, and list segmentation, as well as customer service and integration with popular applications. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

However, there are some issues. Email automation is only available to premium users, and connecting our domain proved difficult. This should be available to free users as well, though there should be a limit on the number of free daily emails that can be sent at the same time. Automation processes necessitate thought, and a 30-day trial period may be insufficient to determine whether the system is suitable for the user. At the very least, I thoroughly test software. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

Mailjet helps businesses solve a wide range of email marketing-related business issues, including increasing customer engagement, increasing sales, streamlining customer service, and driving traffic to websites. Mailjet's automated marketing tools help businesses save time and money while sending personalized and timely messages. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Jason G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason G.")
JG

Jason G.

SaaS General Manager

Mid-Market (51-1000 emp.)

8/23/2023

"Dependable service and good team behind it"

4.5/5

What do you like best about Mailjet?

It sounds simple, but it does just what you would expect it to do. The API is good and allows us to send out our transaction emails quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

It does not allow you to manually send out transaction emails. We have a need for that on occassion when we change our terms and conditions or our pricing. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

All emails associated with using our products (I run two software businesses that both use Mailjet) rely on Mailjet. Verification emails, various alert emails that our platforms send out to our users, password reset emails and a some onboarding oriented emails to help new users get going. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Fatih O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fatih O.")
FO

Fatih O.

Web Developer and UI/UX Designer

Information Technology and Services

Small-Business (50 or fewer emp.)

2/24/2023

"The free offerings are fine"

4.5/5

What do you like best about Mailjet?

I really like how Mailjet makes it easy to organize my email by topic. It's great to be able to see all my newsletters in one place, and it's really easy to unsubscribe from newsletters if I don't want them anymore. Plus, the templates are really user-friendly and make creating emails a breeze. Overall, I'm really happy with Mailjet and would definitely recommend it to others! Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

I don't really enjoy the design of Mailjet. I find it to be very cluttered and unorganized. Additionally, the interface is not very user friendly. It can be difficult to find what you're looking for, and the navigation is confusing at times. Overall, I would not recommend Mailjet to anyone. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

Mailjet is a fast, reliable, and affordable email provider that solves many of the common problems people face with email. It's perfect for businesses that need to send large volumes of emails quickly and efficiently. Mailjet also offers great features like unlimited storage and spam protection. This makes it an excellent choice for companies who need to keep their email traffic organized and spam-free. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism")
UL

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

2/21/2022

"Extremly complex to revert to free plan"

0.5/5

What do you like best about Mailjet?

Campaign statistics are fairly good as is delivery of marketing campaigns. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

Reverting to a free plan is very complex. I am a regular user of Mailjet (taking a one-month subscription every three to four months) and each time I have to delve into their FAQ to remember how to do it. It is obvisouly purposefully designed by Mailjet.

Update September 2023: still a pain to switch to a free plan. Mailjet has not made in better these past few years. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

Sending marketing mail campaigns. Review collected by and hosted on G2.com.

Show More

9/1/2023
Current UserValidated ReviewerSource: Organic

 ![Himanshu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu S.")
HS

Himanshu S.

Head of Marketing

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/27/2023

"Okayish Free Plan and Paid Plans Can Be Improved For Services"

4/5

What do you like best about Mailjet?

Their free plan is better when compared to similar service providers and also the delivery rate is far better than the competitors for SMTP usage on the WordPress website. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

The service can be improved in two segments mainly for the support requests and removing the per-day limits on the free plan we might send 1000 emails in one day and then not use the rest emails for some weeks. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

Mailjet makes it easy to send emails from our WordPress website through their SMTP service and the delivery rate is good. Our forms were not able to send emails with the WP built mail functions. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

RS

Ritika S.

Mid-Market (51-1000 emp.)

7/12/2023

"Helps in delivering Dynamic Emails and Aumating the Email Marketing and campaigns"

4.5/5

What do you like best about Mailjet?

It provides an automation tool to automate the email workflow triggered for specific events. It provides a drag-drop editor used to create visually appealing email campaigns. It supports SMTP services. It provides email templates and responsive email designs. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

Nothing to dislike about it and its any feature. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

It provides multiple email templates and a visual editor with a drag-drop feature which helps to create an awesome design for email campaigns. Its report and analytics feature which it provides helps in determining the click-per-rate of email campaigns. It provides a collaboration tool that helps the team to work simultaneously on the same email campaign. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

MD

Marco D.

Product Lead Technology

Small-Business (50 or fewer emp.)

5/23/2023

"Established email marketing service with easy-to-use user interface"

4/5

What do you like best about Mailjet?

Mailjet is a well-established email marketing solutions service, which means that customers can easily find hundreds of options to integrate with their existing toolchain. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

The takeover of Mailjet by its competitor Mailgun and later Sinch, and the implications on EU data protection, should have been much better communicated. Given the strict European data protection legislation (GDPR), customers need a notice well in advance when a European company is taken over by a Non-European entity. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

We use Mailjet for both transactional and newsletter-like email campaigns. We use transactional emails for authentication purposes or as a automated response to a users action like signing up to our services. Email campaigns are used to activate users via call-to-actions embedded in the promotional emails they receive. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

DG

Dr. Reena G.

Associate Editor

Publishing

Small-Business (50 or fewer emp.)

6/12/2023

"one of the best service i have ever used"

4.5/5

What do you like best about Mailjet?

i think one of the best service i have ever used, integration of smtp and api is very easy, if you wish to send email from mailjet own panel that also very easy to use. one easily email using there own interface panel Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

the only issue is you will to change the shared IP on regular basis so that deliverability can be increased and give more effective business to the customer, as the shared used by multiple user it reduce inbox deliverability Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

It help to resolve the inbox deliverability problem, it is cost-effective and keeps your business running with email marketing, they also offered various plan with good deliverability of inbox Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Jasmit Singh J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasmit Singh J.")
JJ

Jasmit Singh J.

CEO &amp; Technology Specialist

Information Technology and Services

Small-Business (50 or fewer emp.)

5/24/2023

"Simple and effective Email Marketing Solution"

5/5

What do you like best about Mailjet?

I like the Simple yet detailed UI of Mailjet. It is straightforward to set up. Adding the domain, its DKIM configuration is also easy to set up. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

A little expensive compared to other solutions and competitors for small businesses. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

I'm able to launch campaigns quickly, automate/schedule sending, etc. Simple design of the UI saves my time and makes me more productive. We get more queries now. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Lav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lav S.")
LS

Lav S.

Sr. Manager - Marketing

Mid-Market (51-1000 emp.)

5/5/2023

"Best email marketing platform from Sinch"

4.5/5

What do you like best about Mailjet?

Mailjet helps you send unique marketing emails to your customers without much technical knowledge. Coming from Sinch, this platform has the best features that you can compare to other popular platforms. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

Pricing can be one of the concerns compared to other platforms, but you can always get the best value if you can utilize all the features they provide. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

Mailjet provides easy to use platform for sending emails to your users. This platform has all the necessary features for an email marketing suite. Also, you don't need to be tech-savvy to use this platform, as this has one of the best template-building tools for crafting beautiful emailers. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

##### Categories on G2

[Email Marketing](https://www.g2.com/categories/email-marketing)[Email Template Builder](https://www.g2.com/categories/email-template-builder)[Transactional Email](https://www.g2.com/categories/transactional-email)

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