--- title: Mailjet Reviews meta\_title: 'Mailjet Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 176 reviews by the users' company size, role or industry to find out how Mailjet works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 176 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing ---

### Mailjet Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **intuitive UI** of Mailjet, making it easy to navigate and use effectively. [(5 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883803&qs=pros-and-cons#reviews)

Users highlight Mailjet's **affordability** , valuing its cost-effective pricing without sacrificing essential features. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884459&qs=pros-and-cons#reviews)

Users value the **AI-powered real-time collaboration** in Mailjet, enhancing teamwork and communication effortlessly. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884141&qs=pros-and-cons#reviews)

Users commend Mailjet for its **excellent customer support** , enhancing the overall user experience and satisfaction. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=2011032&qs=pros-and-cons#reviews)

Users value the **customization options** in Mailjet, enabling effortless creation of personalized email campaigns. [(2 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883796&qs=pros-and-cons#reviews)

Users find Mailjet's **limited customization options and sending restrictions** on the free plan frustrating for their needs. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883930&qs=pros-and-cons#reviews)

Users note the **limited options** for customization in Mailjet, impacting flexibility and creativity in email design. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883901&qs=pros-and-cons#reviews)

Users express frustration with **limited templates** in Mailjet, reducing customization options for their email campaigns. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884328&qs=pros-and-cons#reviews)

Users find the **missing features** in Mailjet, such as limited filtering and lack of list merging, frustrating. [(3 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883565&qs=pros-and-cons#reviews)

Users face **limitations on the free plan** of Mailjet, including restricted sending limits and fewer email templates. [(2 mentions)](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883684&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Mailjet

##### 1. Ease of Use

Users appreciate the **intuitive UI** of Mailjet, making it easy to navigate and use effectively.
[
See 5 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883803&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you like about Mailjet?

I like Mailjet's built-in GDPR compliance because it gives me peace of mind. I also appreciate the AI-powered real-time collaboration, which feels a b

 ![Karthik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik V.")
KV

Karthik V.

Mid-Market (51-1000 emp.)

4.0/5

"Economical and flawless in what is does"

What do you like about Mailjet?

Cost effective, high availability and support. The APIs are quite extensive. This makes the implementation and automation much easier. As a frequent u

##### 2. Affordable

Users highlight Mailjet's **affordability** , valuing its cost-effective pricing without sacrificing essential features.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884459&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you like about Mailjet?

I like Mailjet's built-in GDPR compliance because it gives me peace of mind. I also appreciate the AI-powered real-time collaboration, which feels a b

 ![Gene M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gene M.")
GM

Gene M.

Small-Business (50 or fewer emp.)

5.0/5

"The BEST ESP"

What do you like about Mailjet?

First of all, it is much less expensive than other providers, and yet has the same features. I like the way I can create an email easily and modify on

##### 3. Automation AI

Users value the **AI-powered real-time collaboration** in Mailjet, enhancing teamwork and communication effortlessly.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884141&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you like about Mailjet?

I like Mailjet's built-in GDPR compliance because it gives me peace of mind. I also appreciate the AI-powered real-time collaboration, which feels a b

 ![Karthik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik V.")
KV

Karthik V.

Mid-Market (51-1000 emp.)

4.0/5

"Economical and flawless in what is does"

What do you like about Mailjet?

Cost effective, high availability and support. The APIs are quite extensive. This makes the implementation and automation much easier. As a frequent u

##### 4. Customer Support

Users commend Mailjet for its **excellent customer support** , enhancing the overall user experience and satisfaction.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=2011032&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Karthik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik V.")
KV

Karthik V.

Mid-Market (51-1000 emp.)

4.0/5

"Economical and flawless in what is does"

What do you like about Mailjet?

Cost effective, high availability and support. The APIs are quite extensive. This makes the implementation and automation much easier. As a frequent u

 ![Edmunds Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edmunds Z.")
EZ

Edmunds Z.

Small-Business (50 or fewer emp.)

5.0/5

"Very intuitive and seamless at the same time."

What do you like about Mailjet?

I haven't needed customer support as it was intuitive and I could easily find everything myself.

##### 5. Customization

Users value the **customization options** in Mailjet, enabling effortless creation of personalized email campaigns.
[
See 2 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883796&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Leading Email Solution Provider"

What do you like about Mailjet?

One of the best thing I like about Mailjet is its user-friendly interface along with advanced automation and segmentation abilities. You can easily cr

 ![Sujit Kumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujit Kumar P.")
SP

Sujit Kumar P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the Best Email Marketing Software"

What do you like about Mailjet?

The UI of this software is very easy to use. I found it easy to design and customize the content and Template was very responsive.

### 5 Cons or Disadvantages of Mailjet

##### 1. Limitations

Users find Mailjet's **limited customization options and sending restrictions** on the free plan frustrating for their needs.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883930&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you dislike about Mailjet?

I think more complicated triggers could be made. Not a lot of customization, library kinda small, that sort of thing.

SB

Scott B.

Small-Business (50 or fewer emp.)

4.5/5

"Marketing software known for it affordability and ease of use"

What do you dislike about Mailjet?

Mailjet's free plan has limitations, such as restricted sending limits and limited HTML email templates

##### 2. Limited Options

Users note the **limited options** for customization in Mailjet, impacting flexibility and creativity in email design.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883901&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you dislike about Mailjet?

I think more complicated triggers could be made. Not a lot of customization, library kinda small, that sort of thing.

SB

Scott B.

Small-Business (50 or fewer emp.)

4.5/5

"Marketing software known for it affordability and ease of use"

What do you dislike about Mailjet?

Mailjet's free plan has limitations, such as restricted sending limits and limited HTML email templates

##### 3. Limited Templates

Users express frustration with **limited templates** in Mailjet, reducing customization options for their email campaigns.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1884328&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.")
JA

Joseph A.

Small-Business (50 or fewer emp.)

4.0/5

"Streamlines Email Management with Ease"

What do you dislike about Mailjet?

I think more complicated triggers could be made. Not a lot of customization, library kinda small, that sort of thing.

SB

Scott B.

Small-Business (50 or fewer emp.)

4.5/5

"Marketing software known for it affordability and ease of use"

What do you dislike about Mailjet?

Mailjet's free plan has limitations, such as restricted sending limits and limited HTML email templates

##### 4. Missing Features

Users find the **missing features** in Mailjet, such as limited filtering and lack of list merging, frustrating.
[
See 3 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883565&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Karthik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik V.")
KV

Karthik V.

Mid-Market (51-1000 emp.)

4.0/5

"Economical and flawless in what is does"

What do you dislike about Mailjet?

Filtering options in the Stats page are limited. Would be great to have integartion with Lokalise like translation tool or Contentful like CMS.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Best software to engage your community"

What do you dislike about Mailjet?

The one thing I dislike about Mailjet is that I am not able to merge my multiple contact lists into one. Sometimes I need to move contacts from one li

##### 5. Contact Management

Users face **limitations on the free plan** of Mailjet, including restricted sending limits and fewer email templates.
[
See 2 mentions
](https://www.g2.com/products/mailjet/reviews?filters%5Bsentiment_snippet%5D=1883684&qs=pros-and-cons#reviews)

See Related User Reviews

SB

Scott B.

Small-Business (50 or fewer emp.)

4.5/5

"Marketing software known for it affordability and ease of use"

What do you dislike about Mailjet?

Mailjet's free plan has limitations, such as restricted sending limits and limited HTML email templates

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AS

Aniket S.

Worker

Small-Business (50 or fewer emp.)

6/19/2024

"Easy to oprate email marketing software"

3/5

What do you like best about Mailjet?

Mailjet is good software for email marketing. They give you many good features to use, and you can also use some of them absolutely free. We mostly  use email editors to design our campaign newsletter emails and track them. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

They have limited templates for free use. They have a limit for free users. Free users can send only 6,000 emails. Mailchimp or other providers offer more limits compared to Mailjet. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

It is very easy to create a template, and users can create professional-looking emails quickly and easily. It is time-saving software because you can set up automated email sequences that free up your time. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

RR

Roberto R.

Project Strategy Director

Telecommunications

Mid-Market (51-1000 emp.)

8/19/2024

"Affordable email marketing platform"

4.5/5

What do you like best about Mailjet?

Using Mailjet, I can design great-looking and mobile-friendly HTML email marketing content in a shortest possible of time even if I do not know how to code. The free edition has a fairly decent sending allowance, the plan worked well for about as a starting plan that I used. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

I considered it to be a little fundamental. Working with nested and branching modes with multiple triggers and conditions was inconvenient. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

I find that using Mailjet has made my email marketing very easy to handle. It is very easy to design neat looking emails and the relatively unknown free plan is a real plus for newcomers on the platform. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design")
UD

Verified User in Design

Small-Business (50 or fewer emp.)

3/20/2025

"I like mail jet"

3/5

What do you like best about Mailjet?

It’s easy integrating with almost any platform Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

It’s taking too long to generate a segment Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

As I use it for transaction email it useful for the users of the website to know their account or order status. Review collected by and hosted on G2.com.

Show More

Response from Ralena Gerasimova of Mailjet

[Editedit](https://www.g2.com/survey_responses/mailjet-review-10961553/official_response/edit)

Thank you for sharing your feedback! We're glad to hear that you find Mailjet easy to integrate with various platforms. We apologize for the inconvenience you experienced with segment generation. Our team is constantly working to improve our services, and we appreciate your patience. If you have any further concerns or need assistance, please feel free to reach out to us. We're here to help and ensure you have a positive experience with Mailjet.

Validated ReviewerIncentivizedSource: G2 invite

 ![Sujit Kumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujit Kumar P.")
SP

Sujit Kumar P.

Top rated Content Writer

Small-Business (50 or fewer emp.)

10/16/2024

"One of the Best Email Marketing Software"

4.5/5

What do you like best about Mailjet?

The UI of this software is very easy to use. I found it easy to design and customize the content and Template was very responsive. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

I got quite good result in using Mialjet so there isn't much to talk about dislike. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

I was facing very difficuties to drafting an Email for marketing purpose. Mailjet has unique email template and very beautiful too. It benefitted me a lot in drafting mails. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Hema V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hema V.")
HV

Hema V.

Consultant

Information Technology and Services

Mid-Market (51-1000 emp.)

10/16/2024

"Easy to use email marketing platform"

4.5/5

What do you like best about Mailjet?

Email automation and AI Copy generator are the best features. Apart from that they have industry specific solutions with ready use templets with minimal changes required to edit. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

Their real time collabration feature has to be improved Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

Sending the automated emails with the predefined workflows Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
UM

Verified User in Marketing and Advertising

Enterprise (\> 1000 emp.)

1/22/2024

"Mailjet - Review"

4.5/5

What do you like best about Mailjet?

Mailjet has made by email marketing efforts easy. This software has a easy-to-use interface, making it easy for me to reach out to numerous potentail customers. This has enabled me to keep our customers updated about our products and services. It mail creation feature is great and very simple to understand and implemend. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

I think there is room for imporvement in the customer support section. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

It streamlined mu process for email marketing. It made it easier for me to create more emails with its built it templates. I was able to reach a larger customer base with various types of email depending on their sales funnel. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Nara B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nara B.")
NB

Nara B.

CEO and Co-founder

Small-Business (50 or fewer emp.)

11/10/2023

"Not worth it"

0.5/5

What do you like best about Mailjet?

I like it that is linked to Mailgun, another service that I use. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

I find it challenging to use your mail services because it's complex, leading to multiple newsletters being sent to the same contacts. While I'm currently on a free plan to test their services, I'm hesitant to upgrade. Managing the contact list seems difficult, and there's a risk of annoying recipients by sending emails multiple times. It would be beneficial for their service to learn from platforms like Mailchimp in terms of contact management. So far, Mailjet has been the least effective in this regard. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

I'm not happy with their services. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![padma m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "padma m.")
PM

padma m.

Small-Business (50 or fewer emp.)

9/26/2023

"My experience using mailjet is positive it is affordable and reliable email marketing tool."

5/5

What do you like best about Mailjet?

The good thing about the mailjet is they provide services like email marketing campaigns, including email list segmentation, email automation, and email analytics that will be a great help for small business and startups. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

The bad thing about mailjet's is that it supports a limited number of triggers and conditions, which can make it difficult to create complex email workflows. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

The beneficial thing about mailjet is that its automation features allow businesses to save time and effort by automating their email marketing campaigns. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

AA

Aditya A.

Software Engineer

Mid-Market (51-1000 emp.)

4/22/2023

"Best Free Plan Among all services"

4/5

What do you like best about Mailjet?

I am using it as an SMTP for sending mails from WordPress. It works flawlessly, robust insights, a lot of data, and very stragihtforward setup. A really generous free plan coupled with a lot of really cool features.

It also provides marketing realted tools as well, including ability to create campaigns. I personally use it for transactional mails only, but it is a really great tool for a majority of use cases. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

Not much to dislike about it. However, the inability to view an already sent email is a bummer for me. As someone who sends 1000+ monthly emails, I dont always remember what I wrote in a particular mail. There should be proper capability to view any sent transactional mail Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

I am able to use Mailjet to replace WordPress' default poorly built mailing system. Mailjet provides a lot of data-driven insights, reduces server load, and overall streamlines by marketing experience. Really love it. It's API is straightforward and easy to configure. The generous free plan is ideal for majority of users. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

PH

Phoenix H.

CEO

Marketing and Advertising

Mid-Market (51-1000 emp.)

6/22/2023

"The best email marketing and email template builder software is Mailjet."

5/5

What do you like best about Mailjet?

The most helpful thing about the Mailjet platform is that it helps a lot to provide a robust email service and to create and track my company's marketing and transactional emails. The advantage of using this platform is that it helps provide powerful insights and rich data. The templates on this platform are also user-friendly. Its features are also really great, and it is one of the most helpful platforms to offer features like integration with applications. Review collected by and hosted on G2.com.

What do you dislike about Mailjet?

I have yet to find any downsides to dislike about this platform. Everything seems very helpful and great to me. But its design can be made a little more beautiful. I think the interface needs to be made a bit more user-friendly. Review collected by and hosted on G2.com.

What problems is Mailjet solving and how is that benefiting you?

Mailjet solves my business problems because it helps businesses send emails quickly, easily, and cost-effectively and solves common problems easily. It is very helpful in streamlining the marketing experience and customer service and is very easy to configure as its API is straightforward. It helps me a lot to keep email traffic organized and spam-free. It has benefited me a lot to save time and money in business. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

##### Categories on G2

[Email Marketing](https://www.g2.com/categories/email-marketing)[Email Template Builder](https://www.g2.com/categories/email-template-builder)[Transactional Email](https://www.g2.com/categories/transactional-email)

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